--- title: CBA Live Assist Reviews meta\_title: 'CBA Live Assist Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how CBA Live Assist works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 2 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### CBA Live Assist Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **free usage** of CBA Live Assist, facilitating seamless customer support and enhancing assistance effectiveness. [(1 mentions)](https://www.g2.com/products/cba-live-assist/reviews?filters%5Bsentiment_snippet%5D=1984298&qs=pros-and-cons#reviews) Users value the **screen sharing feature** of CBA Live Assist, enhancing support and guiding customers effectively. [(1 mentions)](https://www.g2.com/products/cba-live-assist/reviews?filters%5Bsentiment_snippet%5D=1984300&qs=pros-and-cons#reviews) Users value the **screen sharing feature** of CBA Live Assist, enhancing customer support and navigation assistance. [(1 mentions)](https://www.g2.com/products/cba-live-assist/reviews?filters%5Bsentiment_snippet%5D=1762867&qs=pros-and-cons#reviews) Users experience **slow performance** with CBA Live Assist, finding it difficult to manage multiple sessions efficiently. [(1 mentions)](https://www.g2.com/products/cba-live-assist/reviews?filters%5Bsentiment_snippet%5D=1984321&qs=pros-and-cons#reviews) Users face challenges with **time delays** when switching between co-browsing sessions on CBA Live Assist. [(1 mentions)](https://www.g2.com/products/cba-live-assist/reviews?filters%5Bsentiment_snippet%5D=1984312&qs=pros-and-cons#reviews) ### Top Pros or Advantages of CBA Live Assist ##### 1. Free Usage Users value the **free usage** of CBA Live Assist, facilitating seamless customer support and enhancing assistance effectiveness. [ See 1 mentions ](https://www.g2.com/products/cba-live-assist/reviews?filters%5Bsentiment_snippet%5D=1984298&qs=pros-and-cons#reviews) See Related User Reviews PG Pedro G. Enterprise (\> 1000 emp.) 4.5/5 "Distracts the customer support flow" What do you like about CBA Live Assist? Using CBA Live Assist, I was able to see my customer’s screen and help them fill out forms or navigate through websites that they find difficult to na ##### 2. Screen Sharing Users value the **screen sharing feature** of CBA Live Assist, enhancing support and guiding customers effectively. [ See 1 mentions ](https://www.g2.com/products/cba-live-assist/reviews?filters%5Bsentiment_snippet%5D=1984300&qs=pros-and-cons#reviews) See Related User Reviews PG Pedro G. Enterprise (\> 1000 emp.) 4.5/5 "Distracts the customer support flow" What do you like about CBA Live Assist? Using CBA Live Assist, I was able to see my customer’s screen and help them fill out forms or navigate through websites that they find difficult to na ##### 3. Sharing Users value the **screen sharing feature** of CBA Live Assist, enhancing customer support and navigation assistance. [ See 1 mentions ](https://www.g2.com/products/cba-live-assist/reviews?filters%5Bsentiment_snippet%5D=1762867&qs=pros-and-cons#reviews) See Related User Reviews PG Pedro G. Enterprise (\> 1000 emp.) 4.5/5 "Distracts the customer support flow" What do you like about CBA Live Assist? Using CBA Live Assist, I was able to see my customer’s screen and help them fill out forms or navigate through websites that they find difficult to na ### Top Cons or Disadvantages of CBA Live Assist ##### 1. Slow Performance Users experience **slow performance** with CBA Live Assist, finding it difficult to manage multiple sessions efficiently. [ See 1 mentions ](https://www.g2.com/products/cba-live-assist/reviews?filters%5Bsentiment_snippet%5D=1984321&qs=pros-and-cons#reviews) See Related User Reviews PG Pedro G. Enterprise (\> 1000 emp.) 4.5/5 "Distracts the customer support flow" What do you dislike about CBA Live Assist? CBA Live Assist has a problem with handling multiple customers during the same time. It is possible that to switch between two co-browsing sessions i ##### 2. Time Delays Users face challenges with **time delays** when switching between co-browsing sessions on CBA Live Assist. [ See 1 mentions ](https://www.g2.com/products/cba-live-assist/reviews?filters%5Bsentiment_snippet%5D=1984312&qs=pros-and-cons#reviews) See Related User Reviews PG Pedro G. Enterprise (\> 1000 emp.) 4.5/5 "Distracts the customer support flow" What do you dislike about CBA Live Assist? CBA Live Assist has a problem with handling multiple customers during the same time. It is possible that to switch between two co-browsing sessions i ## Top-Rated Alternatives [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/cba-live-assist/competitors/alternatives) PG Pedro G. Senior Portfolio Manager Online Media Enterprise (\> 1000 emp.) 12/19/2024 "Distracts the customer support flow" 4.5/5 What do you like best about CBA Live Assist? Using CBA Live Assist, I was able to see my customer’s screen and help them fill out forms or navigate through websites that they find difficult to navigate. It avioids the concern of having to explain in detail and reassures the customer that they are on the right path. Review collected by and hosted on G2.com. What do you dislike about CBA Live Assist? CBA Live Assist has a problem with handling multiple customers during the same time. It is possible that to switch between two co-browsing sessions is not very easy and takes a lot of time. Review collected by and hosted on G2.com. What problems is CBA Live Assist solving and how is that benefiting you? With CBA Live Assist, I was in a position to improve the customer service, and I really liked the co-browsing function. It is highly inconvenient, particularly for agents working with numerous customers, which is the reason for the session management issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AD Aaisha D. Client Acquistion Investment Banking Mid-Market (51-1000 emp.) 5/15/2024 "Engage with your customers with advance technology!!!" 5/5 What do you like best about CBA Live Assist? CBA live assist is really being a very helpful tool to boost up our customer service, On day to day basis we have to interact with our clients and introduce us but we dont know if they understand the same thing the same way that we have portrayed, thats when CBA assist has helped us we can communicate with our client easily and real time, it provides co browsing facility in which we can help our customers to make a purchase or fill any forms or make the website user friendly even if they are stuck anywhere. It also protects the data which also builds our clients trust that the site is safe and secured. It is so easy to use and makes interactions easier because the user and agent have to just login at the website which can be done with the help of a Mobile as well which means its easily accesible. Review collected by and hosted on G2.com. What do you dislike about CBA Live Assist? CBA assist has been nothing but helpful up until now, there is no such dislike. Review collected by and hosted on G2.com. What problems is CBA Live Assist solving and how is that benefiting you? CBA assist has helped us boost our sale, enhance our customer service and also interact with our clients real time to solve their issues with the help of co browsing along with audio video options. it has helped us to assist our clients with easy use and accessibility. Along with solution it also provides safety, protection of data and it allows a free demo with very minimal charges later for subscription. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of CBA Live Assist for G2 to provide buying insight. 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This tool allows support teams to view and interact with a customer's web browser without requiring any downloads or installations, facilitating immediate assistance and guidance through complex processes. Key Features and Functionality: - Co-Browsing: Agents can navigate web pages alongside customers, assisting with form completion, troubleshooting, and providing step-by-step guidance in real time. - Live Chat Integration: Seamlessly combines co-browsing with live chat, allowing agents to communicate with customers through text while simultaneously viewing their browser activity. - Data Security and Privacy: Implements data masking to protect sensitive information, ensuring that confidential data such as credit card details remain hidden during sessions. - Easy Implementation: Requires the addition of a single script to web pages, enabling quick and straightforward integration without extensive development resources. - Multi-Device Access: Supports co-browsing sessions across various devices, ensuring a consistent experience for users on desktops, tablets, and smartphones. - Analytics and Reporting: Provides insights into agent performance, session metrics, and customer interactions through built-in analytics and reporting tools. Primary Value and Solutions Provided: Channel.me Cobrowsing addresses the challenge of effectively assisting customers during online interactions by offering a visual, interactive support experience. It reduces the need for lengthy explanations over the phone or via email, as agents can directly demonstrate solutions and guide customers through processes. This leads to faster resolution times, increased customer satisfaction, and higher conversion rates by minimizing frustration and abandonment during complex transactions. 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By facilitating face-to-face communication and collaborative browsing, VeriShow aims to replicate the effectiveness of in-person interactions in a digital environment, thereby improving customer satisfaction and streamlining support processes. Key Features and Functionality: - Live Video Chat: Enables instant, face-to-face communication between agents and customers, fostering trust and engagement during online interactions. - Co-Browsing: Allows agents and customers to navigate the same webpage simultaneously, enabling agents to guide users through complex processes or forms in real time. - Content Sharing and Collaboration: Facilitates the sharing and joint annotation of documents, images, and web pages, enhancing collaborative problem-solving and demonstrations. - Multi-Channel Communication: Integrates live chat, VoIP calls, and messaging, providing a seamless transition between different communication modes. - Security and Privacy: Implements robust security measures, including session recording and encryption, to protect sensitive information and ensure compliance with confidentiality requirements. - Mobile Compatibility: Accessible on smartphones and tablets, allowing agents and customers to engage from any location, supporting both Android and iOS devices. Primary Value and Solutions Provided: VeriShow addresses the challenge of delivering personalized, efficient, and secure customer support in a digital landscape. By enabling real-time, human-centric interactions through video chat and co-browsing, it helps businesses break down distance barriers and replicate the effectiveness of in-person communication. This approach not only enhances customer satisfaction and loyalty but also increases sales conversion rates by providing immediate, personalized assistance. Additionally, VeriShow streamlines support workflows, reduces operational costs by minimizing the need for physical meetings, and ensures secure handling of sensitive information, making it a comprehensive solution for businesses aiming to improve their online customer engagement strategies. ](https://www.g2.com/products/verishow/reviews "Verishow") [Show More](#) ##### Categories on G2 [Co-Browsing](https://www.g2.com/categories/co-browsing) ##### Explore More [Top-rated purchasing apps for medium-sized companies](https://www.g2.com/discussions/what-are-the-top-rated-purchasing-apps-for-medium-sized-companies)[Which unified insurance suites enable modular configuration without extensive custom development for teams looking to modernise?](https://www.g2.com/discussions/which-unified-insurance-suites-enable-modular-configuration-without-extensive-custom-development-for-teams-looking-to-modernise)[What load balancing software handles session persistence and failover properly for mission-critical web applications that cannot afford dropped user sessions?](https://www.g2.com/discussions/what-load-balancing-software-handles-session-persistence-and-failover-properly-for-mission-critical-web-applications-that-cannot-afford-dropped-user-sessions) [What are the top-rated DataOps solutions for large-scale deployments?](https://www.g2.com/discussions/what-are-the-top-rated-dataops-solutions-for-large-scale-deployments)[Which lead retrieval software works best for a trade show booth where multiple sales reps are scanning badges and you need all the data in one place instantly?](https://www.g2.com/discussions/which-lead-retrieval-software-works-best-for-a-trade-show-booth-where-multiple-sales-reps-are-scanning-badges-and-you-need-all-the-data-in-one-place-instantly)[Pros and Cons Details](https://www.g2.com/products/cba-live-assist/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)