Esper Reviews & Product Details

Esper Overview

What is Esper?

Esper is the Future of Mobile Device Management Platforms. It's the first complete toolchain for dedicated devices, including hardware, firmware, and apps. It offers powerful, intuitive features to configure, deploy, and manage the Android device fleet. Esper's full-stack admin suite goes beyond a regular MDM with unprecedented support for device management, remote control, and real-time OTA updates. It's the only single-dashboard suite for remote device diagnostics, advanced telemetry and debugging. It is the DevOps for Android! We empower Engineers, Developers, and Operations teams with tools crafted for company-owned Android devices. Esper's rich and intuitive platform help companies manage applications and devices. Get a bird-eye view for all devices on field, track and update them on the fly, get real-time alerts on device health and security. Backed by rigorous testing, Esper’s robust platform ensures your devices and apps are secure at all times. Take complete control of your devices, OS updates and security through Esper’s tools!

Esper Details
Website
Discussions
Esper Community
Languages Supported
English
How do you position yourself against your competitors?

Esper is the first-ever full-stack solution designed to provide complete control over the single-purpose Android device lifecycle. Our custom Android OS and cloud device labs improve the enterprises ability to safely, securely, and manage both traditional and non-traditional Android devices in deployment.

Esper lowers Android fleet operating expenditures (OpEx) by 60% compared to leading alternatives due to rich, full-lifecycle features to remotely deploy and manage Android devices and apps at scale. Esper's cloud tools and enhanced OS support managed firmware over-the-air updates(OTA). This allows our clients to put cyber hygiene and patching on auto-pilot and avoid the vulnerabilities present on 90% of connected Android devices.


Seller Details
Seller
Esper
Company Website
Year Founded
2017
HQ Location
Menlo Park, CA
Twitter
@esperdev
2,166 Twitter followers
LinkedIn® Page
www.linkedin.com
92 employees on LinkedIn®
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Esper Reviews

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Advisor
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Some of the best features Esper MDM has:

-Custom Web App

This feature is unique. When OS is loaded it opens a website in a full-screen encapsulated web view, where none of browser interface elements are visible. We were unable to find such a feature on any other MDMs on the market.

-Seamless device provisioning

ESPER provides multiple ways of device provisioning. First, you create a provisioning template and then QR code is generated. You switch on the factory reset tablet, scan the code and the device starts to get configured seamlessly. Internet connection is required.

-Mobile device screen preview

It is very important when a support engineer has the capability to view the device screen. It prevents common misinterpretations from the side of non-professional users. Especially, if the device has many features disabled it is also hard for the user to perform certain actions. Our case was exactly such.

-Enable/Disable apps/OS components

This is a very useful feature, that adds the capabilities to install, uninstall, enable, disable and even give/revoke access for each app installed on the device to particular OS interfaces, like Camera, Microphone, Location.

-User and device bulk management

-Comfortable notification trigger setup interface Review collected by and hosted on G2.com.

What do you dislike?

Sometimes, when entered inside device configuration, device location and Apps was lagging. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Foodoutlet is the marketplace app which connects food suppliers and consumers. In order to have a control over order workflow Foodoutlet developed a merchant app, installed on the tablets and gave the tablets to the merchants. In order to make successful technical support Foodoutlet used ESPER MDM as the tool to manage merchant tablets. Review collected by and hosted on G2.com.

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I
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easily able to manage all of our tablets and mobile devices around the state from anywhere and at any time. The Esper command console is easy to use and its also very easy to set devices up with Esper. We use the Kiosk mode on some of the devices that run Esper and it is very easy for our employees to use and navigate and its even easier for me to change what i want the employees to see while in kiosk mode. Being able to troubleshoot from afar and remote view has come in handy along with being able to push remote updates for applications on the devices. Review collected by and hosted on G2.com.

What do you dislike?

The only thing that i dislike is that Esper does not work with Apple products, hopefully some day they will so we can have all of our devices on one platform. I really enjoy using esper and the low cost but having to run to different MDM products can be a hassle. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great product and good price point Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remote management, device troubleshooting. The benefits are that I don't have to travel to see what's going on with a device or talk to someone over the phone to walk them through troubleshooting. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like most the functionality and documentation. it is very easy to use. With a few stuff you need to get the terms right. After all I was just searching for a App that makes a bulletproof kiosk mode. I only found it in a free version in Esper.

The documentation is very good. You can nearly find everything in there. It is written in a user friendly way, so that a lot of questions can be googled. Review collected by and hosted on G2.com.

What do you dislike?

A few terms are not intuitiv for beginners. But after a short time, you know yourself around.

My browser autofill does not detect the server during login as username.

I didn't find the opportunity to update a template, until I found out about the functionality and purpose of Compliance policies. This is one of the cases, where I first had to learn what compliance policies are. After I found out, it is a powerful tool. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's free. Try it out yourself. No loose. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have the option to scale a certain programmed template to any number of further tablets. The best thing is, that Esper is the only free app I found, where you have a bulletproof kiosk mode. In many other free versions, the user can still access the notification bar and change the wifi setting for example. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I saw Esper when I was searching for an affordable MDM to use in deploying and managing my departmental Android Tablets.

Esper is one of the easiest MDM I tried and I am very shocked at its effectiveness.

I have less than 100 devices and hence I could use Esper's free license. Who could have thought an MDM so powerful and effective could also be free.

Thank you Esper for your generosity.

I will gladly recommend Esper to any business. Review collected by and hosted on G2.com.

What do you dislike?

Remote Desktop is not currently compatible with Android Tablet.

Also, I could not use Teamviewer because it could not get the right permission and I wish Esper can look into this Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is very competitive and has excellent support.

I will gladly recommend Esper to anyone looking for a good and effective MDM Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Provisioning and managing Android Tablets

The benefit is that it saves me a lot of time.

I am also able to remotely locate the devices Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Esper is free to 100 devices so it helps a lot to show how we can gain a lot of time using a MDM without any costs at the beginning. Review collected by and hosted on G2.com.

What do you dislike?

Esper is only available for professionnals. You will need a professional email to register.

I would like to use it for my family but I can't. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you didn't choose an MDM solution yet please be sure to take a look on Esper !

It's free with no locked options so you can see if this solution is able to meet your requests.

A lot of paid MDM are waste of time. So don't waste your time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The UI of Esper is Google friendly and very easy to use.

All the functions are well placed in menus and tabs.

We were able to prepare some tablets quickly for a security training using kiosk mode. Review collected by and hosted on G2.com.

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Product Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

This is my first time using an MDM solution and it's been incredibly helpful having a really responsive support contact who has helped me through a number of issues. Review collected by and hosted on G2.com.

What do you dislike?

This is an early stage product and changing rapidly, but there are a few UX quirks eg. not persisisting the properties of devices you want to see in a list view. We also use iOS devices and need a separate solution for them - would be great to get iOS support one day. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My company is deploying a bunch of tablets into a hospital emergency dept. We can push updates to our app from home, monitor the battery levels and get alerted when devices are going offline so we can get hospital staff to plug them back in. Review collected by and hosted on G2.com.

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Application Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Customer Support - The amount of enthusiasm from the Esper support team has been amazing. They have built custom software to fit our ever growing needs. When ever there has been an issue, Esper has escalated the process quickly to solve our problems on a strict deadline. I also appreciate the Esper UI which is much more intuitive than the other solutions used in the past. We use the QR code provisioning method most often. This saves loads of time because we are able to set a pre-defined WIFI SSID and password. Review collected by and hosted on G2.com.

What do you dislike?

Provisioning certain devices can be a nightmare. Our company currently deploys three different models of Samsung devices that use three different OS versions and have different ABIs (Application Binary Interface). Due to our different hardware profiles we are constantly "fishing" for APKs. This process is very time consuming. I feel as though app installation should be as easy as going to the google play store and downloading an app. If the Google Play Store can handle all of the different android devices on the market today then Esper should be able to as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have specific needs as a company, Esper is the way to go. They show enthusiasm towards integrating Esper with your individual needs. Esper makes device management much easier than competitors for sure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Esper to provision devices and support our customers. Esper provides us with the information we need to troubleshoot any problems thrown at us. The support team is a huge benefit in itself. When we have problems Esper is there to help. Obtaining help through KNOX was always painful. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The setup was a walk in the park, you just start the tablet, use the android for work and everything gets installed automatically. Never had any issues.

The dashboard gives me all the tools I need to quickly monitor and fix problems.

The monitoring system gives the ability to alert us when there are any issues with the tablets.

The apps get installed automatically. Review collected by and hosted on G2.com.

What do you dislike?

At some point there was a issue with Samsung Knox. It was blocking all our devices and we had to wipe them all.

Up to date tablets probably don't see this issue.

Firefox support would be nice. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Esper also has a good working api system. It has enabled us to make scripts and automate certain quality of life issues.

For example we use a simple script with api commands to automatically "dimm" all screens during the night and weekend.

The support is usually quick to answer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A quick and easy way to reboot a tablet remotely.

Also the remote control works very well.

It basically removed our need to physically check what is going on with a tablet. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Esper is easy to use and the setup was done very quick. Review collected by and hosted on G2.com.

What do you dislike?

So far no problems or dislikes, we are using Esper since 6 month Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just create an account and set up a first test in a few minutes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were searching for a MDM solution for the tablets for our sales agents. We also wanted to manage our dev process of our internal apps. Esper is a very good tool for both topics. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Esper's user interface is incredibly user-friendly, intuitive, and powerful. Despite being new to the space, it's been easy to understand. They're customer service is also responsive and beyond helpful. Review collected by and hosted on G2.com.

What do you dislike?

Google Play software updates were a bit finicky from time to time, but their team was on top of issues and helpful in getting us through any issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In general, make sure your devices are compatible with your MDM. Take advantage of the free trial to check for fit. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have 75+ devices in states around the country - not having to be there to launch a software update, trouble shoot devices, or mitigate issues has been great. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to setup, Permissions for settings, apps, web console UI Review collected by and hosted on G2.com.

What do you dislike?

Policies - i would love to see policies per groups, not devices, policies should apply automaticaly when new device is added to group, policies should be editable and after editing and saving changes new settings should apply automaticaly.

Whitelisting and blacklisting preinstalled apps is very difficult, because i don't know what apps are preinstalled, for example to allow sms app or call app specific to manufacturer. Would be nice to have list of internal apps with app names and package names. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unauthorized access - Users customizing devices, locking them, downloading apps etc. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Being able to use Esper with a generous number of devices without any kind of paid subscription is a huge plus for our basic use case.

During the testing phase Esper has received constant updates and improvements. The active development is positive and will hopefully continue.

The interface is intuitive and everything is displayed clearly. Review collected by and hosted on G2.com.

What do you dislike?

As is perhaps to be expected with a relatively new system, there have been a few issues during the initial setup and deployment phases.

1. Shortly before deployment, the link to Managed Google Play stopped working, requiring all devices to be provisioned again.

2. After the above issue, some apps that were approved through Managed Google Play still show up even after having their approval revoked.

3. Remote control is not working with the Samsung tablets we have. It is possible to view the screen remotely, but not control the device. This was working during part of our testing phase. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Free to use for a number of devices, so perfect for being able to evaluate whether Esper meets your requirements. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a way to remotely manage a small number of dedicated devices set up as customer-facing kiosks in a retail environment. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Quick support,

Easy to use MDM cloud

Support free version until 100 devices

Enroll android devices from android 4 version. Review collected by and hosted on G2.com.

What do you dislike?

There are no I can say bad about Esper cloud or a team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It you ware looking MDM cloud based android managment try Esper cloud first. I try before several MDM cloud but no one of them was so good. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are looking for MDM software that we could easily control our remote mobile devices, easy to deploy software, wipe data, lock down, check gps coordinates, software inventory and other tasks that have Esper cloud. Review collected by and hosted on G2.com.

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IT Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the Clean UI and the functions : kiosk, profiles, etc.. Review collected by and hosted on G2.com.

What do you dislike?

It's not possible to add devices after you create a geofencing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can manage remotely our scan guns in logistic and production so I gained a lot of time ! Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It's easy to use even for non IT person . Review collected by and hosted on G2.com.

What do you dislike?

Reporting part. In report we need in-depth analysis of total uses of device Review collected by and hosted on G2.com.

Recommendations to others considering the product:

User can trust the Esper product it's easy to use and exllent customer support to grow your business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our students are from rural areas and they are not digital literate. Chaces are high that they don't know how to install apps, safety of device and also chances of misuse of deVice apart from education use. We could able to control device so that our students can not install non relevent apps, we can track the device location, install apps remotely which helped us to save our time and money on transportation. Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Full Management of Android devices and remote control Review collected by and hosted on G2.com.

What do you dislike?

for my use, I see the esper is helpful and do all what I need Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

full control on Android devices Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Of all the MDM DevOps solutions tested, Esper was the most feature-rich and was able to fit the needs of our growing startup the best. Flexible pricing with kind salespeople and support staff. Review collected by and hosted on G2.com.

What do you dislike?

If you look at their release notes, you'll know that Esper is improving every week. They don't have a solution to every single one of our deployment problems yet, but they are very open to feature requests according to our real-time business needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We recently switched from iOS to Android deployment and were looking for a replacement for Jamf -- everything from the ability to update devices remotely to collect logs. Their tools and APIs are extremely robust, it is particularly great to have remote control access to bug test under remote circumstances. Review collected by and hosted on G2.com.

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Marketing Team Leader / 마케팅 팀장
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Esper's MDM solutions for enterprises show the true power of managing mobile devices. While working with them, I was amazed by their professional approach and the spirit they convey. Their expertise in Android and DevOps goes way beyond what I was expecting. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really. Right now I have no feedback on what could be done better, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing a fleet of mobile devices can be troublesome and complicated, but with their app & device management, kiosk mode and custom alerts it was super easy. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the battery alert and the ease of use for the platform. Review collected by and hosted on G2.com.

What do you dislike?

There isn’t anything that I dislike about esper. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

If the battery is low, is it a device issue or something else bigger like they aren’t happy with the service and aren’t using my services. I can connect with the restaurants earlier. Review collected by and hosted on G2.com.

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AO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Once you figure out how to use it. It is pretty easy to manage your way through it. Review collected by and hosted on G2.com.

What do you dislike?

As a free user it takes a while to get a response on how to fix something if there is an issue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It gives the control that I was looking for. The tablets are now used only for what it was intended for. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Provisioning is quick and easy. Staff listens to suggestions and issues that do arrise Review collected by and hosted on G2.com.

What do you dislike?

Flow on management portal could be better. works when you get used to it, but thats about all i have fault with. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Provisioning tablets for clients with our app - easy setup and minimal time spent. Helps us lock down the device quickly and still manage the device remotely. Can even setup a device remotely. Review collected by and hosted on G2.com.

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AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I think the good thing is that you can see all your fleet of mobiles on one place Review collected by and hosted on G2.com.

What do you dislike?

Thing that you can't create policy by your own will Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I ve solved a problem with unauthorized download of apps Review collected by and hosted on G2.com.

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Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Shiv & his team believe in the Android Ecosystem & are opening new markets for others to build products. They have a deep understanding of Android internals & have developed great partnerships with chip & device manufacturers.

I have asked Shiv & his team for technical advise with Android, references for manufacturers & they have always provided immediate response Review collected by and hosted on G2.com.

What do you dislike?

None, Esper helped us with technical & vendor introduction & we ONLY have good things to say about Esper Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Excellent team with deep knowledge about Android & and Market players.

They have helped us in our product development as well as introduce us to great vendors to partner Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Building Rideshare Monitoring Platform (RMP) for enhancing safety & security for the rideshare & fleet share market Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love these group of people. They truly care for what we need and went above and beyond to make sure we had all the information required to make the right purchasing decision. Review collected by and hosted on G2.com.

What do you dislike?

We have no issue with Esper and will be rooting Esper. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We will work things out together for more opportunities. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Esper had solve most of our device's management issue. On providing one whole solution package. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Its Easy to Provisioning our device and easy to install Android Application, easy to monitor, wiping and remote viewing, its a friendly user just setup template and you go provision easily. Review collected by and hosted on G2.com.

What do you dislike?

Maybe there is no application display that they use with data usage and setup for data limit but all features is good. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Installing application using web app, its less time to spend just a simple as i want, fixing app that not working properly. Review collected by and hosted on G2.com.

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