Best Co-Browsing Software for Small Business

How Many Co-Browsing Software Products Does G2 Track?

Total Products under this Category: 37

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Verishow (+0.75%) - Among all products in this category, Verishow recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Co-Browsing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 8,000+ Authentic Reviews
  • 37+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Co-Browsing Software

G2 Grid® for Co-Browsing Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, Zoho Assist, Genesys Cloud CX, Glia, Channel.me Cobrowsing, Talisma Chat & Cobrowse, LogMeIn Rescue, and Upscope.

Underlying data: [Grid® JSON](https://www.g2.com/categories/co-browsing/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=glia&focus%5B%5D=channel-me-cobrowsing&focus%5B%5D=talisma-chat-cobrowse&focus%5B%5D=logmein-rescue&focus%5B%5D=upscope&segment=small-business)

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,128

How Do G2 Users Rate TeamViewer?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.3/10 (Category avg: 8.7/10)
  • Data Masking: 8.9/10 (Category avg: 8.9/10)
  • Access Control: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of TeamViewer, which makes remote access and support straightforward and convenient.
  • Users praise remote access with TeamViewer for its low latency, ease of use, and reliable connections from anywhere.
  • Users appreciate the low latency and ease of access TeamViewer provides for efficient remote troubleshooting and support.
  • Users enjoy the easy access of TeamViewer, simplifying remote support and collaboration for troubleshooting IT issues.
  • Users appreciate the seamless remote access and intuitive interface of TeamViewer for enhanced collaboration and support.
Cons
  • Users often face connection issues with TeamViewer, affecting performance and user experience during remote sessions.
  • Users often experience connectivity issues with TeamViewer, affecting performance and creating challenges during remote sessions.
  • Users find TeamViewer expensive for the limited differential features offered between free and paid plans.
  • Users experience slow performance, particularly during screen sharing, affecting usability on slower connections.
  • Users often face remote access issues, including frequent sharing failures and clunky admin management, impacting usability.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Average Rating: 4.7/5.0

Total Reviews: 741

How Do G2 Users Rate Zoho Assist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.8/10 (Category avg: 8.7/10)
  • Data Masking: 8.5/10 (Category avg: 8.9/10)
  • Access Control: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Zoho Assist?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 70% Small, 23% Medium

What Do G2 Reviewers Say About Zoho Assist?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Zoho Assist, appreciating its simple setup and seamless remote support integration.
  • Users highly value the ease of remote access with Zoho Assist, facilitating quick and efficient customer support.
  • Users appreciate the ease of remote support with Zoho Assist, streamlining customer assistance effectively and efficiently.
  • Users appreciate the easy setup of Zoho Assist, making remote connections quick and efficient for customer support.
  • Users appreciate the reliable performance of Zoho Assist, noting its stability and effective remote support capabilities.
Cons
  • Users experience remote access issues with quality resolution, leading to slight difficulties in viewing systems clearly.
  • Users note feature limitations in Zoho Assist, particularly in advanced options and control for iOS devices.
  • Users report connection issues like lag and occasional session drops, affecting their remote session experience.
  • Users find the interface not user-friendly, often struggling to understand features and settings without extensive guidance.
  • Users find Zoho Assist expensive due to high costs for additional technicians and premium features behind a paywall.

What Are Recent G2 Reviews of Zoho Assist?

What Are G2 Users Discussing About Zoho Assist?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,495

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.2/10 (Category avg: 8.7/10)
  • Data Masking: 9.4/10 (Category avg: 8.9/10)
  • Access Control: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Genesys Cloud CX, benefiting from simple setup and effective management of interactions.
  • Users appreciate the robust omnichannel capabilities of Genesys Cloud CX, which enhance customer interaction management and agent efficiency.
  • Users appreciate the reliability of Genesys Cloud CX, enjoying its efficiency in managing customer interactions effectively.
  • Users commend the efficiency of Genesys Cloud CX, enhancing agent productivity with streamlined workflows and automation.
  • Users value the intuitive interface of Genesys Cloud CX, enhancing day-to-day operations and agent efficiency seamlessly.
Cons
  • Users express frustration over limited features, hindering their operational efficiency and impacting essential tasks.
  • Users find the absence of essential features like Shared Line Appearance and sorting options frustrating and limiting.
  • Users find the admin complexity of Genesys Cloud CX challenging, which can hinder user experience and setup efficiency.
  • Users find the inadequate reporting in Genesys Cloud CX limits insights and complicates data analysis.
  • Users find the steep learning curve for Genesys Cloud CX's features can lead to frustrating experiences, especially for newcomers.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia’s Banking AI operating system is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital — from front office to back office — resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. Learn more at glia.com.

Average Rating: 4.8/5.0

Total Reviews: 89

How Do G2 Users Rate Glia?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.7/10 (Category avg: 8.7/10)
  • Data Masking: 9.4/10 (Category avg: 8.9/10)
  • Access Control: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Glia?

  • Seller: Glia
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 66% Medium, 18% Small

What Do G2 Reviewers Say About Glia?

AI-generated summary from verified user reviews

Pros
  • Users commend Glia's exceptional customer support, noting seamless transitions and responsive agents that enhance the service experience.
  • Users praise Glia for its ease of use, with simple setup and customization enhancing overall user experience.
  • Users value the seamless transition from digital support to live assistance, enhancing overall member engagement and experience.
  • Users value Glia for its efficiency in setup and management, ensuring a seamless experience across communication channels.
  • Users appreciate Glia’s high-quality technology and seamless features, enhancing communication efficiency and team support significantly.
Cons
  • Users express frustration over missing features, particularly in customization and follow-up capabilities, hindering efficiency.
  • Users struggle with integration issues, as expanded third-party support and complex configurations hinder optimal platform use.
  • Users experience poor customer support due to difficulties with finding information and inconsistencies in agent availability.
  • Users find the limited features of Glia restricts functionality and complicates customer interactions and follow-up processes.
  • Users feel that reporting issues hinder effective management, calling for better scheduling and data integrity.

What Are Recent G2 Reviews of Glia?

What Are G2 Users Discussing About Glia?

Channel.me Cobrowsing

Channel.me Cobrowsing is a remote support software designed to enhance customer service and sales interactions by enabling real-time, collaborative web browsing sessions between agents and clients. This tool allows support teams to view and interact with a customer's web browser without requiring any downloads or installations, facilitating immediate assistance and guidance through complex processes. Key Features and Functionality: - Co-Browsing: Agents can navigate web pages alongside customers, assisting with form completion, troubleshooting, and providing step-by-step guidance in real time. - Live Chat Integration: Seamlessly combines co-browsing with live chat, allowing agents to communicate with customers through text while simultaneously viewing their browser activity. - Data Security and Privacy: Implements data masking to protect sensitive information, ensuring that confidential data such as credit card details remain hidden during sessions. - Easy Implementation: Requires the addition of a single script to web pages, enabling quick and straightforward integration without extensive development resources. - Multi-Device Access: Supports co-browsing sessions across various devices, ensuring a consistent experience for users on desktops, tablets, and smartphones. - Analytics and Reporting: Provides insights into agent performance, session metrics, and customer interactions through built-in analytics and reporting tools. Primary Value and Solutions Provided: Channel.me Cobrowsing addresses the challenge of effectively assisting customers during online interactions by offering a visual, interactive support experience. It reduces the need for lengthy explanations over the phone or via email, as agents can directly demonstrate solutions and guide customers through processes. This leads to faster resolution times, increased customer satisfaction, and higher conversion rates by minimizing frustration and abandonment during complex transactions. Additionally, the platform's emphasis on security and privacy ensures that customer data is handled responsibly, fostering trust and compliance with data protection regulations.

Average Rating: 4.5/5.0

Total Reviews: 77

How Do G2 Users Rate Channel.me Cobrowsing?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.1/10 (Category avg: 8.7/10)
  • Data Masking: 8.8/10 (Category avg: 8.9/10)
  • Access Control: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Channel.me Cobrowsing?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Accounting
  • Company Size: 57% Small, 37% Medium

What Do G2 Reviewers Say About Channel.me Cobrowsing?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Channel.me Cobrowsing, enabling quick sessions without downloads for enhanced client connections.
  • Users love the instant screen sharing feature of Channel.me, making support faster and more efficient without hassle.
  • Users value the security and privacy features of Channel.me Cobrowsing, ensuring safe sessions and data protection.
  • Users praise the enhanced customer engagement through real-time collaboration, fostering connections and improving satisfaction.
  • Users appreciate the intuitive interface and quick setup of Channel.me Cobrowsing, enhancing customer support efficiency significantly.
Cons
  • Users feel the pricing of Channel.me Cobrowsing is too high, posing challenges for smaller teams and budget-conscious businesses.
  • Users experience lagging issues with Channel.me Cobrowsing, especially during peak usage, affecting responsiveness and performance.
  • Users find limited flexibility in Channel.me Cobrowsing, facing issues with lag, compatibility, and complex site interactions.
  • Users report slow performance during complex interactions, which can disrupt the co-browsing experience significantly.
  • Users find limited customization options for specific needs, making it hard to tailor the experience for unique workflows.

What Are Recent G2 Reviews of Channel.me Cobrowsing?

Talisma Chat & Cobrowse

Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. This tool enables agents to interact simultaneously with multiple visitors, providing personalized and immediate attention to enhance the online experience. With seamless access to a unified view of all previous customer interactions across various communication channels, agents can respond swiftly using a comprehensive knowledge base of FAQs, response templates, web links, and documents. Key Features and Functionality: - Proactive Chat: Initiates chat sessions based on predefined visitor behaviors, such as landing on the site or exhibiting specific browsing patterns. This proactive engagement improves customer experience, reduces operational costs, decreases shopping cart abandonment, and boosts conversion rates. - Co-Browsing: Allows agents to view and interact with the visitor's current webpage in real-time, facilitating guided assistance, smoother onboarding, and effective demonstrations without requiring downloads or additional software. - Unified Customer View: Provides agents with single-click access to a consolidated history of all customer interactions across multiple channels, ensuring informed and consistent responses. - Knowledge Base Integration: Equips agents with instant access to a repository of FAQs, response templates, web links, and documents, enabling quick and accurate responses to inquiries. Primary Value and User Solutions: Talisma Chat & Co-Browse addresses the need for efficient and personalized customer engagement in the digital space. By enabling real-time, proactive communication and collaborative browsing, it enhances customer satisfaction, reduces operational costs, and increases conversion rates. The solution empowers agents with comprehensive tools and information, leading to faster issue resolution and a more cohesive customer experience.

Average Rating: 4.2/5.0

Total Reviews: 23

How Do G2 Users Rate Talisma Chat & Cobrowse?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.1/10 (Category avg: 8.7/10)
  • Data Masking: 8.4/10 (Category avg: 8.9/10)
  • Access Control: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Talisma Chat & Cobrowse?

  • Seller: Talisma
  • Year Founded: 1999
  • HQ Location: Bengaluru, India
  • LinkedIn® Page: www.linkedin.com
    592 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 52% Small, 35% Medium

What Do G2 Reviewers Say About Talisma Chat & Cobrowse?

AI-generated summary from verified user reviews

Pros
  • Users love the real-time communication and seamless integration of Talisma Chat & Cobrowse for exceptional customer experiences.
  • Users value the personalized assistance provided by Talisma Chat & Cobrowse, enhancing customer satisfaction and engagement.
  • Users value the dedicated customer support of Talisma Chat & Cobrowse, ensuring a smooth implementation and user experience.
  • Users value the ease of use of Talisma Chat & Cobrowse, simplifying customer service interactions effectively.
  • Users value the customizable workflows in Talisma Chat & Cobrowse, enhancing efficiency and adaptability for businesses.
Cons
  • Users face constant connection issues with Talisma Chat & Cobrowse, impacting reliability and usability during meetings.
  • Users find Talisma Chat & Cobrowse's complex setup difficult, often requiring technical expertise for proper use.
  • Users find that Talisma Chat & Cobrowse has feature issues limiting its effectiveness in complex organizational settings.
  • Users express concern over inadequate security, unable to control visible information during customer interactions, risking sensitive data exposure.
  • Users face limited customization options, restricting the ability to align chat and Co-Browse features with their brand aesthetics.

What Are Recent G2 Reviews of Talisma Chat & Cobrowse?

What Are G2 Users Discussing About Talisma Chat & Cobrowse?

LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

Average Rating: 4.5/5.0

Total Reviews: 240

How Do G2 Users Rate LogMeIn Rescue?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.2/10 (Category avg: 8.7/10)
  • Data Masking: 8.3/10 (Category avg: 8.9/10)
  • Access Control: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind LogMeIn Rescue?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Medium, 31% Small

What Do G2 Reviewers Say About LogMeIn Rescue?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Rescue to be simple and effective, enabling seamless remote assistance without physical interaction.
  • Users value the simple and effective remote access of LogMeIn Rescue, enhancing support and connectivity for remote work.
  • Users value the simple and effective remote assistance provided by LogMeIn Rescue, facilitating easy connections and support.
  • Users value the ability to connect remotely, enhancing support efficiency and user engagement without physical interaction.
  • Users value the fast and effective customer support that resolves issues seamlessly through remote access.
Cons
  • Users find LogMeIn Rescue quite expensive, feeling it lacks features compared to other remote software options.
  • Users find feature limitations in LogMeIn Rescue, feeling it lacks value and stability compared to competitors.
  • Users find LogMeIn Rescue's limited features inadequate for the price compared to other remote software options.
  • Users face ticketing issues with unhelpful support and difficulties managing accounts across multiple portals.
  • Users report frequent application crashes and inadequate support, complicating account management across multiple platforms.

What Are Recent G2 Reviews of LogMeIn Rescue?

What Are G2 Users Discussing About LogMeIn Rescue?

Upscope

Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment.

Average Rating: 4.7/5.0

Total Reviews: 115

How Do G2 Users Rate Upscope?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.4/10 (Category avg: 8.7/10)
  • Data Masking: 9.3/10 (Category avg: 8.9/10)
  • Access Control: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Upscope?

  • Seller: Upscope
  • Year Founded: 2017
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Associate
  • Top Industries: Financial Services, Computer Software
  • Company Size: 44% Small, 36% Medium

What Do G2 Reviewers Say About Upscope?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Upscope, facilitating effortless client communication and enhancing relationship building.
  • Users appreciate the effortless customer engagement that Upscope provides, strengthening client connections and support.
  • Users value the seamless chat communication of Upscope, enhancing client connections and support efficiency.
  • Users appreciate the ease of communication with Upscope, fostering effective client relationships and support.
  • Users appreciate the effortless connectivity that enables seamless communication with clients, enhancing relationship building and assistance.
Cons
  • Users face access issues with Upscope, struggling to communicate directly and locate clients efficiently.
  • Users report occasional connectivity issues, resulting in slow connections that impact their overall experience with Upscope.
  • Users experience difficult setup when trying to locate clients, which hampers their ability to communicate effectively.
  • Users express a desire for direct email communication with clients, citing challenges in locating them through the platform.
  • Users find the pricing confusing and not transparent, leading to frustration in understanding costs.

What Are Recent G2 Reviews of Upscope?

What Are G2 Users Discussing About Upscope?

Co-Browsing

Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorporate co-browsing capabilities into their applications, allowing users to collaboratively navigate websites or apps in real-time. With this technology, customers can experience a smooth and interactive browsing journey, enhancing support, sales, and customer engagement. Trust Sariska to provide an exceptional co-browsing solution tailored to your unique requirements.

Average Rating: 4.5/5.0

Total Reviews: 51

How Do G2 Users Rate Co-Browsing?

  • Has the product been a good partner in doing business?: 7.6/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.6/10 (Category avg: 8.7/10)
  • Data Masking: 8.2/10 (Category avg: 8.9/10)
  • Access Control: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Co-Browsing?

  • Seller: Sariska
  • Year Founded: 2021
  • HQ Location: Bangalore, Karnataka
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Small, 46% Medium

What Do G2 Reviewers Say About Co-Browsing?

AI-generated summary from verified user reviews

Pros
  • Users value the interactive customer support provided by co-browsing, enhancing efficiency and issue resolution.
  • Users value the enhanced customer engagement through Co-Browsing, leading to quicker resolutions and improved trust.
  • Users commend the efficiency of Co-Browsing, enhancing real-time collaboration and accelerating support interactions effectively.
  • Users appreciate the real-time monitoring of Co-Browsing, enhancing support efficiency while ensuring customer data privacy.
  • Users value the real-time on-screen collaboration of Co-Browsing, enhancing clarity and support efficiency while ensuring data privacy.
Cons
  • Users express concerns about inadequate security, leading to hesitation in using the Co-Browsing app effectively.
  • Users face connection issues that disrupt usability, including disconnections, lag, and browser compatibility problems.
  • Users often face poor connectivity issues with co-browsing, leading to frustrating and interrupted sessions.
  • Users experience slow internet speed issues that hinder data sharing and can complicate the co-browsing experience.
  • Users report experiencing lagging issues which can negatively impact their overall co-browsing experience.

What Are Recent G2 Reviews of Co-Browsing?

Surfly

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 

Average Rating: 4.8/5.0

Total Reviews: 90

How Do G2 Users Rate Surfly?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.1/10 (Category avg: 8.7/10)
  • Data Masking: 9.7/10 (Category avg: 8.9/10)
  • Access Control: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Surfly?

  • Seller: Surfly
  • Year Founded: 2012
  • HQ Location: Amsterdam, Netherlands
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 44% Small, 34% Medium

What Are Recent G2 Reviews of Surfly?

What Are G2 Users Discussing About Surfly?

Eltropy

Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communication channels—including text messaging, secure chat, video banking, and voice—into a unified interface, Eltropy enables CFIs to engage with their members securely and efficiently. The platform leverages artificial intelligence to automate routine tasks, enhance member interactions, and streamline operations, all while ensuring compliance with industry regulations. Key Features and Functionality: - Omni-Channel Communication: Provides a single platform for text, chat, video, and voice interactions, allowing seamless member engagement across preferred channels. - AI-Powered Automation: Automates routine tasks such as payment reminders and member inquiries, improving efficiency and reducing operational costs. - Integrated Ecosystem: Connects with core banking systems, customer relationship management (CRM) tools, loan origination systems (LOS), and other essential applications to create a cohesive communication environment. - Secure and Compliant: Ensures enterprise-grade security and adherence to regulatory standards, safeguarding member data and communications. - Video Verify: Enhances fraud prevention by combining remote video, real-time government ID verification, and knowledge-based authentication to securely authenticate member identities. - Co-Browsing: Allows agents to guide members through online processes in real-time, improving user experience and reducing confusion. - Appointment and Lobby Management: Enables members to schedule appointments and manage branch visits, optimizing in-person interactions and reducing wait times. Primary Value and Solutions Provided: Eltropy addresses the critical need for CFIs to modernize and personalize member communications in an increasingly digital landscape. By offering a unified platform that integrates multiple communication channels with AI-driven automation, Eltropy helps financial institutions: - Enhance Member Engagement: Facilitates timely and personalized interactions, strengthening member relationships and satisfaction. - Improve Operational Efficiency: Automates routine tasks and streamlines workflows, allowing staff to focus on more complex member needs. - Reduce Delinquency Rates: Utilizes proactive communication strategies and automated reminders to encourage timely payments and reduce loan defaults. - Prevent Fraud: Implements advanced verification tools like Video Verify to securely authenticate member identities, mitigating the risk of fraudulent activities. By consolidating communication tools into a single, secure, and compliant platform, Eltropy empowers CFIs to deliver exceptional member experiences while achieving operational excellence.

Average Rating: 4.4/5.0

Total Reviews: 51

How Do G2 Users Rate Eltropy?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.3/10 (Category avg: 8.7/10)
  • Data Masking: 8.0/10 (Category avg: 8.9/10)
  • Access Control: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Eltropy?

  • Seller: Eltropy
  • Year Founded: 2013
  • HQ Location: Santa Clara, US
  • LinkedIn® Page: www.linkedin.com
    281 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 45% Medium, 41% Small

What Do G2 Reviewers Say About Eltropy?

AI-generated summary from verified user reviews

Pros
  • Users find Eltropy's ease of use exceptional, making communication seamless and efficient across various channels.
  • Users appreciate the exceptional customer support from Eltropy, enhancing communication and engagement with clients effectively.
  • Users appreciate the unified communications of Eltropy, enjoying seamless integration and secure, efficient workflows.
  • Users value the efficiency of Eltropy, citing seamless communication and automation that streamline workflows significantly.
  • Users highlight the ease of use and flexibility of Eltropy, enhancing personalized communication with customers.
Cons
  • Users experience a challenging learning curve initially, requiring time and support to adapt to the platform's features.
  • Users experience a steep learning curve initially, but enjoy better understanding with time and support from the team.
  • Users report integration issues with Eltropy, leading to inefficiencies and challenges in connecting with other systems.
  • Users find limited customization options in Eltropy, which may not meet specific user requirements effectively.
  • Users experience a steep learning curve with Eltropy, making it challenging to fully utilize all features effectively.

What Are Recent G2 Reviews of Eltropy?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated