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Best Co-Browsing Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Co-Browsing category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Co-Browsing to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Co-Browsing category.

In addition to qualifying for inclusion in the Co-Browsing Software category, to qualify for inclusion in the Small Business Co-Browsing Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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12 Listings in Small Business Co-Browsing Available

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    G2 Score
TeamViewer
(3,744)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a digital workplace platform designed to boost collaboration and enable remote work by connecting users to their workplace systems remotely.
    • Reviewers frequently mention the platform's ease of use, reliable connections, and ability to enhance teamwork and productivity through features like remote desktop sharing, file sharing, and cross-platform compatibility.
    • Users mentioned issues such as occasional slow performance, unclear documentation for new users, high licensing fees for freelancers, and limitations in the free version of the software.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    474
    Remote Access
    384
    Remote Control
    305
    Easy Access
    252
    Remote Work
    249
    Cons
    Connection Issues
    166
    Connectivity Issues
    134
    Slow Performance
    129
    Expensive
    119
    Remote Access Issues
    109
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Real Time Assistance
    Average: 8.7
    8.9
    Data Masking
    Average: 8.9
    9.2
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a digital workplace platform designed to boost collaboration and enable remote work by connecting users to their workplace systems remotely.
  • Reviewers frequently mention the platform's ease of use, reliable connections, and ability to enhance teamwork and productivity through features like remote desktop sharing, file sharing, and cross-platform compatibility.
  • Users mentioned issues such as occasional slow performance, unclear documentation for new users, high licensing fees for freelancers, and limitations in the free version of the software.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
474
Remote Access
384
Remote Control
305
Easy Access
252
Remote Work
249
Cons
Connection Issues
166
Connectivity Issues
134
Slow Performance
129
Expensive
119
Remote Access Issues
109
View All Pros and Cons
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
9.3
Real Time Assistance
Average: 8.7
8.9
Data Masking
Average: 8.9
9.2
Access Control
Average: 9.0
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,301 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
Zoho Assist
(643)4.6 out of 5
3rd Easiest To Use in Co-Browsing software
View top Consulting Services for Zoho Assist
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 70% Small-Business
    • 22% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist is a remote support tool that allows users to connect and provide assistance to others remotely.
    • Reviewers appreciate the user-friendly interface, easy setup, and reliable connection that Zoho Assist offers, along with its ability to integrate with other tools and systems.
    • Reviewers noted occasional issues with screen lag, difficulty in file transfer, and some users struggling to connect via the browser app.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    132
    Remote Access
    92
    Remote Support
    73
    Reliability
    63
    Remote Control
    62
    Cons
    Remote Access Issues
    34
    Connection Issues
    20
    Feature Limitations
    20
    Not User-Friendly
    16
    Slow Loading
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Assist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Real Time Assistance
    Average: 8.7
    8.5
    Data Masking
    Average: 8.9
    8.9
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,993 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 70% Small-Business
  • 22% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist is a remote support tool that allows users to connect and provide assistance to others remotely.
  • Reviewers appreciate the user-friendly interface, easy setup, and reliable connection that Zoho Assist offers, along with its ability to integrate with other tools and systems.
  • Reviewers noted occasional issues with screen lag, difficulty in file transfer, and some users struggling to connect via the browser app.
Zoho Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
132
Remote Access
92
Remote Support
73
Reliability
63
Remote Control
62
Cons
Remote Access Issues
34
Connection Issues
20
Feature Limitations
20
Not User-Friendly
16
Slow Loading
15
View All Pros and Cons
Zoho Assist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Real Time Assistance
Average: 8.7
8.5
Data Masking
Average: 8.9
8.9
Access Control
Average: 9.0
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,993 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
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Channel.me Cobrowsing
(78)4.5 out of 5
5th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Channel.me Cobrowsing is a remote support software designed to enhance customer service and sales interactions by enabling real-time, collaborative web browsing sessions between agents and clients. Th

    Users
    No information available
    Industries
    • Information Technology and Services
    • Accounting
    Market Segment
    • 56% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Channel.me Cobrowsing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Screen Sharing
    14
    Security
    14
    Customer Engagement
    12
    Features
    11
    Cons
    Lagging Issues
    6
    Limited Flexibility
    6
    Slow Performance
    6
    Expensive
    5
    Limited Customization
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Channel.me Cobrowsing features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Real Time Assistance
    Average: 8.7
    8.8
    Data Masking
    Average: 8.9
    9.2
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Channel.me
    Year Founded
    2010
    HQ Location
    Amsterdam, NL
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Channel.me Cobrowsing is a remote support software designed to enhance customer service and sales interactions by enabling real-time, collaborative web browsing sessions between agents and clients. Th

Users
No information available
Industries
  • Information Technology and Services
  • Accounting
Market Segment
  • 56% Small-Business
  • 37% Mid-Market
Channel.me Cobrowsing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Screen Sharing
14
Security
14
Customer Engagement
12
Features
11
Cons
Lagging Issues
6
Limited Flexibility
6
Slow Performance
6
Expensive
5
Limited Customization
4
View All Pros and Cons
Channel.me Cobrowsing features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
9.0
Real Time Assistance
Average: 8.7
8.8
Data Masking
Average: 8.9
9.2
Access Control
Average: 9.0
Seller Details
Seller
Channel.me
Year Founded
2010
HQ Location
Amsterdam, NL
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Glia
(87)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glia is the leading AI customer interactions solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital interaction with our proprietary ChannelLess®

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 67% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    38
    Ease of Use
    37
    Helpful
    37
    Features
    23
    Efficiency
    22
    Cons
    Missing Features
    13
    Integration Issues
    9
    Poor Customer Support
    8
    Reporting Issues
    7
    Limited Customization
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glia features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.7
    Real Time Assistance
    Average: 8.7
    9.4
    Data Masking
    Average: 8.9
    9.3
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glia
    Company Website
    Year Founded
    2012
    HQ Location
    New York, New York
    Twitter
    @GliaInc
    1,480 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    452 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glia is the leading AI customer interactions solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital interaction with our proprietary ChannelLess®

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 67% Mid-Market
  • 17% Small-Business
Glia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
38
Ease of Use
37
Helpful
37
Features
23
Efficiency
22
Cons
Missing Features
13
Integration Issues
9
Poor Customer Support
8
Reporting Issues
7
Limited Customization
6
View All Pros and Cons
Glia features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.7
Real Time Assistance
Average: 8.7
9.4
Data Masking
Average: 8.9
9.3
Access Control
Average: 9.0
Seller Details
Seller
Glia
Company Website
Year Founded
2012
HQ Location
New York, New York
Twitter
@GliaInc
1,480 Twitter followers
LinkedIn® Page
www.linkedin.com
452 employees on LinkedIn®
Genesys Cloud CX
(1,522)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Co-Browsing software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that allows users to manage customer interactions across various platforms.
    • Users like the platform's multitasking capabilities, its ability to handle phone calls, emails, and chats in one place, and its clear and easy-to-learn interface.
    • Users mentioned that the initial setup can be difficult, finding specific settings in the admin menu can be challenging, and the standard reports are a bit basic.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    92
    Reliability
    64
    Efficiency
    59
    Helpful
    55
    Cons
    Limited Features
    59
    Missing Features
    47
    Inadequate Reporting
    35
    Complexity
    32
    Missing Functionality
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Real Time Assistance
    Average: 8.7
    9.4
    Data Masking
    Average: 8.9
    9.2
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,329 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,481 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that allows users to manage customer interactions across various platforms.
  • Users like the platform's multitasking capabilities, its ability to handle phone calls, emails, and chats in one place, and its clear and easy-to-learn interface.
  • Users mentioned that the initial setup can be difficult, finding specific settings in the admin menu can be challenging, and the standard reports are a bit basic.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
92
Reliability
64
Efficiency
59
Helpful
55
Cons
Limited Features
59
Missing Features
47
Inadequate Reporting
35
Complexity
32
Missing Functionality
32
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
9.2
Real Time Assistance
Average: 8.7
9.4
Data Masking
Average: 8.9
9.2
Access Control
Average: 9.0
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,329 Twitter followers
LinkedIn® Page
www.linkedin.com
8,481 employees on LinkedIn®
Co-Browsing
(51)4.5 out of 5
7th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorpo

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 45% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Co-Browsing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    12
    Customer Engagement
    10
    Ease of Use
    9
    Efficiency
    9
    Real-Time Monitoring
    8
    Cons
    Connection Issues
    10
    Inadequate Security
    9
    Poor Connectivity
    7
    Slow Internet Speed
    5
    Lagging Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Co-Browsing features and usability ratings that predict user satisfaction
    7.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Real Time Assistance
    Average: 8.7
    8.2
    Data Masking
    Average: 8.9
    8.7
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sariska
    Year Founded
    2021
    HQ Location
    Bangalore, Karnataka
    Twitter
    @sariskaio
    64 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorpo

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 45% Mid-Market
Co-Browsing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
12
Customer Engagement
10
Ease of Use
9
Efficiency
9
Real-Time Monitoring
8
Cons
Connection Issues
10
Inadequate Security
9
Poor Connectivity
7
Slow Internet Speed
5
Lagging Issues
3
View All Pros and Cons
Co-Browsing features and usability ratings that predict user satisfaction
7.6
Has the product been a good partner in doing business?
Average: 9.2
8.6
Real Time Assistance
Average: 8.7
8.2
Data Masking
Average: 8.9
8.7
Access Control
Average: 9.0
Seller Details
Seller
Sariska
Year Founded
2021
HQ Location
Bangalore, Karnataka
Twitter
@sariskaio
64 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Talisma Chat & Cobrowse
(23)4.2 out of 5
11th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. Thi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talisma Chat & Cobrowse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chat Communication
    9
    Customer Engagement
    7
    Customer Support
    5
    Ease of Use
    5
    Customization
    4
    Cons
    Connection Issues
    3
    Complex Setup
    2
    Feature Issues
    2
    Slow Performance
    2
    Expensive
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talisma Chat & Cobrowse features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Real Time Assistance
    Average: 8.7
    8.4
    Data Masking
    Average: 8.9
    8.7
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talisma
    Year Founded
    1999
    HQ Location
    Bengaluru, India
    Twitter
    @TalismaCustExp
    298 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    567 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. Thi

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 35% Mid-Market
Talisma Chat & Cobrowse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chat Communication
9
Customer Engagement
7
Customer Support
5
Ease of Use
5
Customization
4
Cons
Connection Issues
3
Complex Setup
2
Feature Issues
2
Slow Performance
2
Expensive
1
View All Pros and Cons
Talisma Chat & Cobrowse features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.1
Real Time Assistance
Average: 8.7
8.4
Data Masking
Average: 8.9
8.7
Access Control
Average: 9.0
Seller Details
Seller
Talisma
Year Founded
1999
HQ Location
Bengaluru, India
Twitter
@TalismaCustExp
298 Twitter followers
LinkedIn® Page
www.linkedin.com
567 employees on LinkedIn®
Surfly
(100)4.8 out of 5
6th Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 44% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Surfly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    2
    Deployment Ease
    2
    Ease of Use
    2
    Remote Support
    2
    Security
    2
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Surfly features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Real Time Assistance
    Average: 8.7
    9.7
    Data Masking
    Average: 8.9
    9.3
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Surfly
    Year Founded
    2012
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @Surfly
    908 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 44% Small-Business
  • 34% Mid-Market
Surfly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
2
Deployment Ease
2
Ease of Use
2
Remote Support
2
Security
2
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Surfly features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.1
Real Time Assistance
Average: 8.7
9.7
Data Masking
Average: 8.9
9.3
Access Control
Average: 9.0
Seller Details
Seller
Surfly
Year Founded
2012
HQ Location
Amsterdam, Netherlands
Twitter
@Surfly
908 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
LogMeIn Rescue
(198)4.6 out of 5
9th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Remote Access
    5
    Remote Control
    4
    Remote Support
    4
    Customer Support
    3
    Cons
    Expensive
    2
    Ticketing Issues
    2
    Admin
    1
    App Stability
    1
    Complex Administration
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Real Time Assistance
    Average: 8.7
    8.3
    Data Masking
    Average: 8.9
    9.4
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Remote Access
5
Remote Control
4
Remote Support
4
Customer Support
3
Cons
Expensive
2
Ticketing Issues
2
Admin
1
App Stability
1
Complex Administration
1
View All Pros and Cons
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.2
Real Time Assistance
Average: 8.7
8.3
Data Masking
Average: 8.9
9.4
Access Control
Average: 9.0
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,357 Twitter followers
LinkedIn® Page
www.linkedin.com
1,029 employees on LinkedIn®
Upscope
(118)4.7 out of 5
2nd Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS compa

    Users
    • Customer Success Associate
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Upscope Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Customer Engagement
    2
    Chat Communication
    1
    Communication
    1
    Connectivity
    1
    Cons
    Access Issues
    1
    Connectivity Issues
    1
    Difficult Setup
    1
    Email Management
    1
    Expensive
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Upscope features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Real Time Assistance
    Average: 8.7
    9.3
    Data Masking
    Average: 8.9
    9.6
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Upscope
    Year Founded
    2017
    HQ Location
    London, GB
    Twitter
    @upscope_io
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS compa

Users
  • Customer Success Associate
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
Upscope Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Customer Engagement
2
Chat Communication
1
Communication
1
Connectivity
1
Cons
Access Issues
1
Connectivity Issues
1
Difficult Setup
1
Email Management
1
Expensive
1
View All Pros and Cons
Upscope features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.4
Real Time Assistance
Average: 8.7
9.3
Data Masking
Average: 8.9
9.6
Access Control
Average: 9.0
Seller Details
Seller
Upscope
Year Founded
2017
HQ Location
London, GB
Twitter
@upscope_io
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Eltropy
(51)4.4 out of 5
12th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communica

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Eltropy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Support
    19
    Features
    16
    Efficiency
    14
    Helpful
    14
    Cons
    Learning Curve
    10
    Steep Learning Curve
    10
    Integration Issues
    7
    Limited Customization
    7
    Training Difficulty
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eltropy features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Real Time Assistance
    Average: 8.7
    8.0
    Data Masking
    Average: 8.9
    8.5
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eltropy
    Year Founded
    2013
    HQ Location
    Santa Clara, US
    Twitter
    @eltropy_inc
    1,142 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    263 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communica

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
Eltropy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Support
19
Features
16
Efficiency
14
Helpful
14
Cons
Learning Curve
10
Steep Learning Curve
10
Integration Issues
7
Limited Customization
7
Training Difficulty
6
View All Pros and Cons
Eltropy features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.3
Real Time Assistance
Average: 8.7
8.0
Data Masking
Average: 8.9
8.5
Access Control
Average: 9.0
Seller Details
Seller
Eltropy
Year Founded
2013
HQ Location
Santa Clara, US
Twitter
@eltropy_inc
1,142 Twitter followers
LinkedIn® Page
www.linkedin.com
263 employees on LinkedIn®
SessionStack
(67)4.8 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where custo

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 72% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SessionStack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    All-in-One Solutions
    1
    Business Growth
    1
    Customer Support
    1
    Customer Understanding
    1
    Ease of Use
    1
    Cons
    Lagging Issues
    1
    Limited Search Functionality
    1
    Limited Visualization
    1
    Navigation Issues
    1
    Poor UI
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SessionStack features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.6
    Real Time Assistance
    Average: 8.7
    10.0
    Data Masking
    Average: 8.9
    9.6
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SessionStack
    HQ Location
    Sofia, Sofia
    Twitter
    @SessionStack
    419 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where custo

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 72% Small-Business
  • 19% Mid-Market
SessionStack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
All-in-One Solutions
1
Business Growth
1
Customer Support
1
Customer Understanding
1
Ease of Use
1
Cons
Lagging Issues
1
Limited Search Functionality
1
Limited Visualization
1
Navigation Issues
1
Poor UI
1
View All Pros and Cons
SessionStack features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.6
Real Time Assistance
Average: 8.7
10.0
Data Masking
Average: 8.9
9.6
Access Control
Average: 9.0
Seller Details
Seller
SessionStack
HQ Location
Sofia, Sofia
Twitter
@SessionStack
419 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
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