Cobrowse.io LLC
21 reviews
- 1 profiles
- 4 categories
Average star rating
4.5
Serving customers since
2018
Cobrowse.io LLC Reviews
SK
Shivakumar K.
Co-Browsing That helps Customer Support
Cobrowse.io lets our agents see and interact with a customer's screen in real time, which has noticeably improved the customer experience. It's especially useful for guiding customers through complex workflows like filling out application forms, since agents can walk them through each step instead of explaining over the phone or chat. Integration with our existing websites was quick and straightforward, so we were up and running with very little engineering effort.
RA
Roshan A.
Cobrowse Transforms Real-Time Support with Strong Privacy Controls
Cobrowse allows our contact centre consultants to see exactly what members are experiencing and guide them through digital journeys in real time. It has improved first-contact resolution, reduced member frustration, and made it much easier to support less digitally confident users while maintaining strong privacy controls through data masking and redaction features.
DH
David H.
Secure Screen Sharing and Redaction That Speeds Up Support and Improves CSAT
Giving customers the ability to share their screen with support agents improves the overall customer experience and helps speed up resolution. In a regulated environment, the redaction capabilities, such as hiding usernames, passwords, and other sensitive details are critical.
About
What is Cobrowse.io LLC?
Cobrowse is a provider of collaborative browsing solutions for customer-focused businesses everywhere. Our solutions for web and mobile applications deliver excellent customer experiences when it matters most. How your sales and support functions perform at critical moments is key to establishing trust and long-term customer loyalty. That’s why we are dedicated to one thing: delivering the most powerful, flexible, and trustworthy co-browsing solution in the world.
Details
Year Founded
2018
Website
cobrowse.io