# Fullview Reviews **Vendor:** Fullview **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.7/5.0 **Total Reviews:** 11 ## About Fullview Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing. ## Fullview Pros & Cons **What users like:** - Users value the **customer engagement capabilities** of Fullview, enhancing insights into customer interactions and behavior. (1 reviews) - Users value the **easy setup** of replays to analyze customer interactions within the application seamlessly. (1 reviews) - Users appreciate the **session replay feature** for effectively analyzing customer interactions within the application. (1 reviews) - Users enjoy the **easy setup for replays** , allowing them to analyze customer interactions effortlessly. (1 reviews) ## Fullview Reviews ### 1. A must-have for people who take their customers seriously **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Fullview?** I have never experienced a product that feels this much like a cheat code. Starting with the replays. It cuts down the time it takes for supporters to locate the problem significantly, essentially removing the need for back-and-forths like "Did you mean this?", "No, over here", "Oh, this here?", "Nono, inside this menu" etc. You know precisely what the user is experiencing instantly. It is also worth noting that the option to see what is happening in the console has reduced the time it takes developers to fix bugs by a lot. Regarding sessions, it just takes support to the next level. It feels more professional while still getting the same benefits of solving tickets faster. Lastly, we are using the Intercom integration, which works flawlessly. **What do you dislike about Fullview?** I honestly don't have a lot to say. The pricing seems fair for the product. It performs as advertised and is simple to use. **What problems is Fullview solving and how is that benefiting you?** I think most owners or users of platforms like ours, know that quality support is the main factor in your NDR. So being completely clear-cut, Fullview helps us maintain that key metrics. Also, as a business, one of our UPIs is customer support. It is actually often a deciding factor in our sales cycle for new clients. Amazing support is grossly underrated but made easy with Fullview. ### 2. Transparent and easy to use support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Malte F. | Product Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Fullview?** Being able to see our uses sessions one by one with proper user identification, to track specifically what happens during their session. This is both invaluable to our support, as well as CSM to look into user journeys and how we can optimize flows and features **What do you dislike about Fullview?** We started almost a year ago, back then there were a few performance issues, but this has since then been optimized a lot. We don't feel any lag on our platform anymore **What problems is Fullview solving and how is that benefiting you?** We had a lot of trouble understanding what happens on the users end visually, when they experienced bugs in our system. Now being able to actually see directly if it is user error or system error, helps us save a lot of time troubleshooting. Being able to filter on specific actions and events also helps us identify if the issues are singular or happening across users and customers ### 3. Awesome experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jason H. | Project Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Fullview?** Love what Fullview is doing, and the people behind it is really passionate and helpful as well. We had some troubles at first but as more features are introduced it is now perfect for our use case. **What do you dislike about Fullview?** Customization is a bit on the costly side (but you get what you paid for!) **What problems is Fullview solving and how is that benefiting you?** Anonymous co-browsing ### 4. Real Time Customer Actions **Rating:** 5.0/5.0 stars **Reviewed by:** Roman V. | Marekeying, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Fullview?** I like the ability to setup replays to see how customers have interacted in an application. **What do you dislike about Fullview?** I don't have any complaints about the software. **What problems is Fullview solving and how is that benefiting you?** It is important for us to have an insight to what our customers are doing in our applications so that we can make UI/UX changes to be able to drive help in our customer's journeys. ### 5. Best Company Fullview For Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Vinay V. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Fullview?** Fullview is the best company that provides the fastest customer support services and also guides you to take effective decisions. All products offered by Fullview are really awesome and useful for all small-size companies, startups, and enterprises. **What do you dislike about Fullview?** This company is fabulous and I really love their products. Basically, i don't dislike anything about Fullview. **What problems is Fullview solving and how is that benefiting you?** This is an end-to-end platform offering one of the best technical customer support that is very fast and scalable. Their products are very easy to understand. ### 6. Great tool for support, reproducing bugs and improving customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav K. | Product Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Fullview?** FullView helped us navigate through replays of the customers using our product and this only helped us discover and rectify hundreds of bugs and glitches in the product. We even found few issues which otherwise had passed our internal test suites and QA. A must tool for SaaS and digital product companies. **What do you dislike about Fullview?** We are in no way disappointed by the platform. It is somewhat on the higher side of pricing but is okay with the features and functionalities they provide. **What problems is Fullview solving and how is that benefiting you?** Earlier we were using three different tools to measure customer actions, see the replays, and log issues/errors, but now only one piece of software is doing everything with ease and great features. ### 7. Excellent. It helped me with my browsing and co-browsing. **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas N. | Academic Counsleor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Fullview?** It helped with what my customer wanted. The co-browsing and real time chat was good. **What do you dislike about Fullview?** I didn't really find anything wrong. Support agents took some time to get to once in awhile. **What problems is Fullview solving and how is that benefiting you?** Helps me better serve my customers. ### 8. great tool to analyze the webapp **Rating:** 4.5/5.0 stars **Reviewed by:** Abhuday T. | Assistant Professor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Fullview?** It's the best friend of my web application. It can keep a close eye on it and tell me where I can improve for the betterment of the app. These ideas are difficult to find otherwise. **What do you dislike about Fullview?** The free plan can get more calls to customers. **What problems is Fullview solving and how is that benefiting you?** It gives me good insight into how my customer uses my web app and what problem they face during that use. All those insights and ideas will help me find the issues in my web app. ### 9. Fullview **Rating:** 5.0/5.0 stars **Reviewed by:** Rajeshwari A. | H, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Fullview?** It's really helpful for me. Fullview community is really amazing.I really thank you. **What do you dislike about Fullview?** It is slow, but it working well. Nothing else I dislike. It realized solution. **What problems is Fullview solving and how is that benefiting you?** All types of problems fullview solves and it benefits for me. ### 10. Super fast support software **Rating:** 5.0/5.0 stars **Reviewed by:** Keshav M. | Communication manager customer service, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Fullview?** Software improves resolution time for better customers satisfaction **What do you dislike about Fullview?** Technical issues at some times, integration issues **What problems is Fullview solving and how is that benefiting you?** It is helping us to solve issue faster and retaining customers ### 11. Great Collaboration Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Fullview?** The user-friendly GUI makes it easy for a beginner to get started. **What do you dislike about Fullview?** Error/warning logging sometimes can be a little too vague. **What problems is Fullview solving and how is that benefiting you?** Fullview simplifies collaboration with customers, especially on reproducing an issue. - [View Fullview pricing details and edition comparison](https://www.g2.com/products/fullview/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+03%3A23%3A09+-0500&secure%5Bsession_id%5D=eff75372-1a73-4a9e-a1ba-57e22ea86d78&secure%5Btoken%5D=fa35cf3c154f19ba037ad6673b2d6405e17d2f7d1d06de06f8fec17c6e457745&format=llm_user) ## Fullview Features **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Process Automation** - Onboarding Flow Management - E-Signature - Data Capture - Auto-Capture **Administration** - Screen Sharing - File Sharing - Session Recording - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Generative AI** - AI Text Generation - AI Text Summarization **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Identity Verification** - ID Scanning - KYC - Credit Check **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Visitor Information** - User Identification - Search Box **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Digital Customer Onboarding** - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Data Encryption - Compliance **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Fullview Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,788 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews)