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Fullview Reviews & Product Details

Fullview AI is the best AI agent for customer service. It doesn't just answer; it acts. Fullview instantly resolves customer issues by guiding users through applications, taking autonomous actions, and handling the majority of product-related support volume. It delivers faster resolution times and resolves more complex user journeys than traditional AI chatbots. Fullview comes with comprehensive capabilities designed for modern software teams: • Autonomous Resolution - AI agent navigates applications, guides users through workflows, and resolves issues without human intervention • Instant Integration - Deploy with one line of code. No complex setup, training databases, or downloads required • Smart Debugging - Real-time session replays, console logs, and error tracking provide instant context for any issue • Seamless Handoffs - AI handles what it excels at, smoothly transitions complex cases to human agents when needed Fullview is powered by advanced AI that combines conversational intelligence with application understanding, specifically engineered to navigate software interfaces and resolve user problems through direct action, not just guidance. Fullview works with any helpdesk including Intercom, Zendesk, and Salesforce, or operates standalone with its own widget. Built for SaaS companies, financial services, and software teams who need AI that actually solves problems instead of just talking about them. The result: An AI support system that reduces resolution times, scales instantly, and delivers the autonomous problem-solving your users expect while freeing your team to focus on strategic, high-value interactions.

Seller

Fullview

Discussions

Fullview Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Product Description

Cut phone support time in half with seamless, zero-download co-browsing. Solve issues faster by guiding users on-screen, use AI call insights to boost training & QA, and troubleshoot instantly with console logs.

Overview by

Shifa Rahaman

Pricing

Pricing provided by Fullview.

Free

Per Month

Advanced

Pay As You Go

Per Month

View More Pricing Information

Top-Rated Alternatives

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Fullview Media

Fullview Demo - The AI Agent that sees, guides and acts

Fullview AI sees the users screen and guides them through it, all with one line of code. Turn confused users into successful customers

Fullview Demo - Let users be guided by Fullview AI

Fullview can see and understand your product, and guide your users when they get lost.

Fullview Demo - Resolve Issues Automatically

Run your product support on auto-pilot, let Fullview resolve your product questions automatically.

Fullview AI can escalate to human agents if an issue can't be resolved, allowing them to see exactly what happened in the interaction.

Fullview works seamlessly with your helpdesk and chatbot. Integrate with Intercom, Zendesk, Salesforce and more.

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Brian H.

Small-Business (50 or fewer emp.)

11/21/2023

"A must-have for people who take their customers seriously"

5/5

What do you like best about Fullview?

I have never experienced a product that feels this much like a cheat code.

Starting with the replays.

It cuts down the time it takes for supporters to locate the problem significantly, essentially removing the need for back-and-forths like "Did you mean this?", "No, over here", "Oh, this here?", "Nono, inside this menu" etc.

You know precisely what the user is experiencing instantly.

It is also worth noting that the option to see what is happening in the console has reduced the time it takes developers to fix bugs by a lot.

Regarding sessions, it just takes support to the next level. It feels more professional while still getting the same benefits of solving tickets faster.

Lastly, we are using the Intercom integration, which works flawlessly. Review collected by and hosted on G2.com.

What do you dislike about Fullview?

I honestly don't have a lot to say.

The pricing seems fair for the product. It performs as advertised and is simple to use. Review collected by and hosted on G2.com.

What problems is Fullview solving and how is that benefiting you?

I think most owners or users of platforms like ours, know that quality support is the main factor in your NDR.

So being completely clear-cut, Fullview helps us maintain that key metrics.

Also, as a business, one of our UPIs is customer support. It is actually often a deciding factor in our sales cycle for new clients.

Amazing support is grossly underrated but made easy with Fullview. Review collected by and hosted on G2.com.

Malte F.

Product Team Manager

Small-Business (50 or fewer emp.)

11/21/2023

"Transparent and easy to use support tool"

5/5

What do you like best about Fullview?

Being able to see our uses sessions one by one with proper user identification, to track specifically what happens during their session. This is both invaluable to our support, as well as CSM to look into user journeys and how we can optimize flows and features Review collected by and hosted on G2.com.

What do you dislike about Fullview?

We started almost a year ago, back then there were a few performance issues, but this has since then been optimized a lot. We don't feel any lag on our platform anymore Review collected by and hosted on G2.com.

What problems is Fullview solving and how is that benefiting you?

We had a lot of trouble understanding what happens on the users end visually, when they experienced bugs in our system. Now being able to actually see directly if it is user error or system error, helps us save a lot of time troubleshooting. Being able to filter on specific actions and events also helps us identify if the issues are singular or happening across users and customers Review collected by and hosted on G2.com.

Jason H.

Project Specialist

Enterprise (> 1000 emp.)

11/21/2023

"Awesome experience"

4.5/5

What do you like best about Fullview?

Love what Fullview is doing, and the people behind it is really passionate and helpful as well. We had some troubles at first but as more features are introduced it is now perfect for our use case. Review collected by and hosted on G2.com.

What do you dislike about Fullview?

Customization is a bit on the costly side (but you get what you paid for!) Review collected by and hosted on G2.com.

Roman V.

Marekeying

Mid-Market (51-1000 emp.)

1/26/2023

"Real Time Customer Actions"

5/5

What do you like best about Fullview?

I like the ability to setup replays to see how customers have interacted in an application. Review collected by and hosted on G2.com.

What do you dislike about Fullview?

I don't have any complaints about the software. Review collected by and hosted on G2.com.

Vinay V.

Digital Marketing Manager

Small-Business (50 or fewer emp.)

1/25/2023

"Best Company Fullview For Customer Support"

4.5/5

What do you like best about Fullview?

Fullview is the best company that provides the fastest customer support services and also guides you to take effective decisions. All products offered by Fullview are really awesome and useful for all small-size companies, startups, and enterprises. Review collected by and hosted on G2.com.

What do you dislike about Fullview?

This company is fabulous and I really love their products. Basically, i don't dislike anything about Fullview. Review collected by and hosted on G2.com.

Gaurav K.

Product Engineer

Small-Business (50 or fewer emp.)

10/11/2022

"Great tool for support, reproducing bugs and improving customer experience"

4/5

What do you like best about Fullview?

FullView helped us navigate through replays of the customers using our product and this only helped us discover and rectify hundreds of bugs and glitches in the product. We even found few issues which otherwise had passed our internal test suites and QA. A must tool for SaaS and digital product companies. Review collected by and hosted on G2.com.

What do you dislike about Fullview?

We are in no way disappointed by the platform. It is somewhat on the higher side of pricing but is okay with the features and functionalities they provide. Review collected by and hosted on G2.com.

Thomas N.

Academic Counsleor

Mid-Market (51-1000 emp.)

2/21/2023

"Excellent. It helped me with my browsing and co-browsing."

4/5

What do you like best about Fullview?

It helped with what my customer wanted. The co-browsing and real time chat was good. Review collected by and hosted on G2.com.

What do you dislike about Fullview?

I didn't really find anything wrong. Support agents took some time to get to once in awhile. Review collected by and hosted on G2.com.

Abhuday T.

Assistant Professor

Mid-Market (51-1000 emp.)

9/29/2022

"great tool to analyze the webapp"

4.5/5

What do you like best about Fullview?

It's the best friend of my web application. It can keep a close eye on it and tell me where I can improve for the betterment of the app. These ideas are difficult to find otherwise. Review collected by and hosted on G2.com.

What do you dislike about Fullview?

The free plan can get more calls to customers. Review collected by and hosted on G2.com.