Fullview Reviews & Product Details

It's easy to use, has everything you need and not too much frill that gets in the way. It does exactly what it sets out to do. It was incredibly easy to integrate. We had one hiccup in the beginning but Daniel was quick to help us troubleshoot (the problem was on our end.).

It saves us so much time. You would think it would be time consuming watching back people's session, but they have many tools to help with that. The new AI summary is gold. It saves us even more time since it summarizes the user's session, rather than having to watch or click through. The click summary is also really help to get to exactly what you are looking for. Review collected by and hosted on G2.com.

Haven't hit any downside - truly love it all. Review collected by and hosted on G2.com.

I really like Fullview's cobrowsing and session replays, recordings, all in the same spot. It's super helpful for teams to know that they just need one tool to go in and see customers' old sessions, details about any issues they may have experienced during those sessions, as well as offer live support all from the same place. We do over 3,000 cobrowsing sessions every single month, which is super helpful to resolve support issues and conduct trainings much more quickly without worrying about any screen sharing headaches. Session replays help us debug user bug reports, analyze user behavior, and evaluate the success of new flows. The installation is simple, and the Fullview team worked with us to support some minor features on their end so we could have a really neat integration with our internal systems. Review collected by and hosted on G2.com.

We'd love to have more analytics to get insights from our ~2million+ sessions a month, like rage clicks and heat maps, for big picture insights about user sessions. Native application support for iOS and Android apps as well. Also, some level of integration to tie Fullview sessions to our bug investigation agents and observability tools would be great, like an MCP we can wire into our agents, integrations with Segment and Mixpanel, etc. Review collected by and hosted on G2.com.

The most valuable aspect of Fullview is the security it offers to the client, as it allows viewing without modifying anything, ensuring peace of mind and control at all times.

The fastest support by allowing problems to be identified in seconds by observing directly and reducing resolution time. Review collected by and hosted on G2.com.

The collaborative whiteboard is only available for cloud products. Review collected by and hosted on G2.com.

I find Fullview very intuitive to use, which really helps our customers to help themselves. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

The implementation is simple, the user interface is clear, and overall everything seems very customer-friendly. Review collected by and hosted on G2.com.

Everything is available that we need for our use ........... Review collected by and hosted on G2.com.

I have never experienced a product that feels this much like a cheat code.

Starting with the replays.

It cuts down the time it takes for supporters to locate the problem significantly, essentially removing the need for back-and-forths like "Did you mean this?", "No, over here", "Oh, this here?", "Nono, inside this menu" etc.

You know precisely what the user is experiencing instantly.

It is also worth noting that the option to see what is happening in the console has reduced the time it takes developers to fix bugs by a lot.

Regarding sessions, it just takes support to the next level. It feels more professional while still getting the same benefits of solving tickets faster.

Lastly, we are using the Intercom integration, which works flawlessly. Review collected by and hosted on G2.com.

I honestly don't have a lot to say.

The pricing seems fair for the product. It performs as advertised and is simple to use. Review collected by and hosted on G2.com.

Being able to see our uses sessions one by one with proper user identification, to track specifically what happens during their session. This is both invaluable to our support, as well as CSM to look into user journeys and how we can optimize flows and features Review collected by and hosted on G2.com.

We started almost a year ago, back then there were a few performance issues, but this has since then been optimized a lot. We don't feel any lag on our platform anymore Review collected by and hosted on G2.com.

Love what Fullview is doing, and the people behind it is really passionate and helpful as well. We had some troubles at first but as more features are introduced it is now perfect for our use case. Review collected by and hosted on G2.com.

Customization is a bit on the costly side (but you get what you paid for!) Review collected by and hosted on G2.com.

I like the ability to setup replays to see how customers have interacted in an application. Review collected by and hosted on G2.com.

I don't have any complaints about the software. Review collected by and hosted on G2.com.

Fullview is the best company that provides the fastest customer support services and also guides you to take effective decisions. All products offered by Fullview are really awesome and useful for all small-size companies, startups, and enterprises. Review collected by and hosted on G2.com.

This company is fabulous and I really love their products. Basically, I don't dislike anything about Fullview. Review collected by and hosted on G2.com.