Giving customers the ability to share their screen with support agents improves the overall customer experience and helps speed up resolution. In a regulated environment, the redaction capabilities, such as hiding usernames, passwords, and other sensitive details are critical. Review collected by and hosted on G2.com.

We have been very happy with the product, it's capabilities, and ease of use by non-technical users. Review collected by and hosted on G2.com.

It’s easy to use and just as easy to explain to our users when we need them to initiate it. Since our user base demographics are all over the place, it really helps to have an intuitive way to connect and view their screen, even when they aren’t very comfortable using computers.

The team at Cobrowse is also very responsive when we have questions, need support, or submit feature requests. Review collected by and hosted on G2.com.

We’ve been having ongoing issues with it staying persistent and remaining connected when a user opens a page that’s driven by an integration we have with another service. We’ve tried to address this a few times, but we still run into problems where the connection freezes or drops. Review collected by and hosted on G2.com.

Cobrowse.io lets our agents see and interact with a customer's screen in real time, which has noticeably improved the customer experience. It's especially useful for guiding customers through complex workflows like filling out application forms, since agents can walk them through each step instead of explaining over the phone or chat. Integration with our existing websites was quick and straightforward, so we were up and running with very little engineering effort. Review collected by and hosted on G2.com.

The admin and reporting pages could be more robust. Better analytics, clearer session insights, and more flexible reporting would make it easier to measure adoption and impact. There's also room for performance improvements, particularly around session load times and responsiveness during co-browsing, which would make the experience smoother for both agents and customers. Review collected by and hosted on G2.com.

Cobrowse allows our contact centre consultants to see exactly what members are experiencing and guide them through digital journeys in real time. It has improved first-contact resolution, reduced member frustration, and made it much easier to support less digitally confident users while maintaining strong privacy controls through data masking and redaction features. Review collected by and hosted on G2.com.

The biggest drawback is that co-browsing journeys can become complex when users move between different applications, microsites, or authenticated environments, but that's not a Cobrowse problem and likely is due to internal security constraints. Review collected by and hosted on G2.com.

Cobrowse is performant, easy to use and intuitive. Review collected by and hosted on G2.com.

Some improvements:

- the add new member function (it'd be easier to add user name/email instead of having to share a join link expiring after 3 days)

- the reporting section could be improved Review collected by and hosted on G2.com.

It's performant, flexible and has been in key to supporting our customers in leveraging our digital first tools Review collected by and hosted on G2.com.

There is little to not like. Cobrowse is a product that is seamless and works Review collected by and hosted on G2.com.

It helps my teams interact with our customers is a much more interactive way, helping us drive the customer experience by training our customers and problem solving with ease. It was also a very very easy tool for us to implement across our teams! Review collected by and hosted on G2.com.

only improvement would be enhancing the data suite. Review collected by and hosted on G2.com.

The ease of use and seamless integration with our existing systems are what I like best about Cobrowse.io. It allows us to provide real-time support to our customers without any hassle. The most helpful aspect of Cobrowse.io is its ability to allow agents to see exactly what the customer sees, which makes troubleshooting much faster and more efficient. The tool’s intuitive interface and robust feature set, including screen sharing and remote control, are major upsides. Review collected by and hosted on G2.com.

While Cobrowse.io is generally excellent, the occasional lag during high-traffic periods can be frustrating. Additionally, the initial setup required some technical know-how, which might be a hurdle for less tech-savvy users.he least helpful aspect is the occasional lag, which can disrupt the support process. Also, the pricing could be more competitive, especially for smaller businesses. Review collected by and hosted on G2.com.

Integrating it to existing websites was quick and easier. The tool supports integration with widely used other platforms such as Zendesk, Firebase management out of the box. Review collected by and hosted on G2.com.

The pricing per agent per month is slightly higher comparing it with other available options. Review collected by and hosted on G2.com.

I found that Cobrowse.io is master at the fundamental functionality, which is co-browsing. The live screen sharing is very clear and fast and I can easily explain different sections on a website, or fix an online problem for a customer without being in the same room. Review collected by and hosted on G2.com.

It is impossible to observe certain values such as customer conduct, especially during co-browsing sessions, and adaptation. This poses a problem for assessing the effectiveness of co-browsing at enhancing customer satisfaction, or for finding out which aspects of our support model needs improvement. Review collected by and hosted on G2.com.