# Best Chatbots Software for Medium-Sized Businesses - Page 2 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Chatbots category. In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Medium-Sized Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,629 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,710 reviews) | Knowledge-base-grounded AI for support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (624 reviews) | No-code AI agents for 24/7 customer response | "[Seamless Setup, User-Friendly AI Agents](https://www.g2.com/survey_responses/jotform-ai-agents-review-12869530)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,490 reviews) | AI SDR for real-time website visitor qualification | "[On-Point Success Architect and Clear Project Direction](https://www.g2.com/survey_responses/qualified-review-13038507)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,999 reviews) | AI-powered messaging and review management for multi-location brands | "[Remote Payments and Privacy That Transformed Our Sales](https://www.g2.com/survey_responses/birdeye-review-10004271)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,974 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (476 reviews) | WhatsApp Business API with automation and shared inbox | "[Organized WhatsApp Communication with Powerful Automation, Integrations, and AI, Pricey for SMBs](https://www.g2.com/survey_responses/wati-review-12859197)" | | 9 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | — | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 10 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 764 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+4.99%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 06, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,000+ Authentic Reviews - 764+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Ada Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-06T07%3A07%3A31Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%2Fmid-market%3Fpage%3D2&secure%5Btoken%5D=15ea39144f30ad7a768e870c3ba20f215c229385cfc58a2dd5375aa5e0f07d3b&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [Twixor](https://www.g2.com/products/twixor/reviews) Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy. **Average Rating:** 4.8/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Twixor?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.5/10 (Category avg: 8.7/10) - **Analytics:** 9.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Twixor?** - **Seller:** [Twixor](https://www.g2.com/sellers/twixor) - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/twixor/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Conference Producer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 41% Mid-Market #### What Are Twixor's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Features (42 reviews) - Automation (35 reviews) - Efficiency (31 reviews) - Artificial Intelligence (30 reviews) **Cons:** - Learning Curve (26 reviews) - Steep Learning Curve (16 reviews) - Limited Customization (15 reviews) - Difficult Learning (13 reviews) - Complexity (11 reviews) ### What Do G2 Reviewers Say About Twixor? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Twixor, appreciating its intuitive setup and streamlined communication features. - Users appreciate the **analytics dashboard** of Twixor for conveniently tracking QA efforts from multiple data sources. - Users value the **automation capabilities** of Twixor, simplifying workflows and enhancing communication efficiency across teams. - Users commend Twixor for its **exceptional efficiency** , enabling faster response times and seamless integration with AI tools. - Users appreciate the **analytics dashboard and AI capabilities** of Twixor, enhancing convenience and client interactions significantly. **Cons:** - Users find a **learning curve** in Twixor, noting the need for more in-app guidance to enhance user adoption. - Users experience a **steep learning curve** with Twixor, requiring additional training and time investment to navigate effectively. - Users find **limited customization** frustrating, as it hinders the capability to tailor Twixor to their needs. - Users note the **difficult learning curve** of Twixor, suggesting improved documentation and onboarding for better usability. - Users find Twixor's **complex onboarding process** time-consuming, requiring additional training and planning for effective use. #### What Are Recent G2 Reviews of Twixor? **"[Easy Visual Bot Builder with Stable Performance and Useful Analytics](https://www.g2.com/survey_responses/twixor-review-12271821)"** **Rating:** 4.5/5.0 stars *— Mahmoud H.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12271821) --- **"[Smart automation that cuts down ticket volumes fast](https://www.g2.com/survey_responses/twixor-review-12956013)"** **Rating:** 5.0/5.0 stars *— Abhishek kumar s.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12956013) --- ### 2. [QuickReply.ai](https://www.g2.com/products/quickreply-ai/reviews) QuickReply.ai is a type of omnichannel messaging automation software that helps B2C companies manage, automate, and optimize customer conversations across WhatsApp, Instagram, Facebook Messenger, SMS, and web chat. The platform is designed for teams that handle high-volume inbound and outbound communication and need structured workflows for lead capture, qualification, customer support, and lifecycle messaging. It supports organizations in education, healthcare, financial services, retail, hospitality, and other consumer-facing sectors. QuickReply.ai enables businesses to centralize conversations, automate repetitive interactions, and build consistent communication journeys across the entire customer lifecycle. The system connects acquisition activities such as collecting leads or responding to inquiries, consideration and evaluation stages where prospects request details or guidance, conversion and purchase tasks involving reminders and transactional messages, and post-purchase engagement such as support, feedback, and retention workflows. The software includes a visual journey builder for mapping automated flows, rule-based logic for routing and follow-ups, and data connections with CRMs or internal systems for dynamic personalization. Its GenAI chatbot capability allows users to automate FAQ responses, guide customers through multi-step queries, summarize conversations for agents, and support hybrid bot–agent workflows. A unified inbox offers a single view of all conversations across channels, ensuring that teams can manage messages efficiently while retaining full context. Key use cases supported by QuickReply.ai include automated lead qualification, appointment or demo scheduling, response to FAQs, sending timely alerts or updates, and maintaining structured support conversations. The platform is utilized by more than 1,500 companies across 29 countries, including organizations in education, wellness, manufacturing, and consumer packaged goods, to streamline communication operations and maintain consistent customer engagement. Core capabilities include: Multichannel messaging workflows across WhatsApp, Instagram, Messenger, SMS, and web chat Visual automation builder for lifecycle communication GenAI chatbots for support, FAQ handling, and guided flows CRM-connected journeys and data-driven personalization Unified inbox for agents, with routing and escalation logic Additional value areas include: Support for high-volume communication Tools for broadcasts, segmentation, and triggered messaging Conversation analytics for operational visibility Options for combining automation with human assistance **Average Rating:** 4.8/5.0 **Total Reviews:** 78 **How Do G2 Users Rate QuickReply.ai?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind QuickReply.ai?** - **Seller:** [QuickReply](https://www.g2.com/sellers/quickreply) - **Year Founded:** 2021 - **HQ Location:** Gurugram, IN - **Twitter:** @QuickReplyai (40 Twitter followers) - **LinkedIn® Page:** https://in.linkedin.com/company/quickreply-ai (39 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 65% Small-Business, 33% Mid-Market #### What Are QuickReply.ai's Pros and Cons? **Pros:** - Customer Support (27 reviews) - Ease of Use (18 reviews) - Automation (10 reviews) - Helpful (9 reviews) - Easy Setup (7 reviews) **Cons:** - Chat Management (3 reviews) - Cost (3 reviews) - Messaging Issues (3 reviews) - Expensive (2 reviews) - Layout Issues (2 reviews) ### What Do G2 Reviewers Say About QuickReply.ai? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of QuickReply.ai, enhancing their overall experience and operational efficiency. - Users appreciate the **ease of use** of QuickReply.ai, facilitating seamless integration and efficient message management. - Users value the **seamless automation** of QuickReply.ai for efficient WhatsApp and Instagram marketing management. - Users commend the **quick replies and professional support** from QuickReply.ai, enhancing customer service and workflow efficiency. - Users find **QuickReply.ai's easy setup** perfect for seamless integration and smooth management of WhatsApp marketing. **Cons:** - Users feel the **chat management system needs improvement** , particularly for organizing and searching conversations effectively. - Users feel the **high costs** associated with QuickReply.ai can strain budgets, especially for startups and small businesses. - Users experience **messaging issues** with QuickReply.ai, seeking better mobile functionality and organization of incoming messages. - Users find QuickReply.ai to be **expensive** , with multiple fees that require careful cost-benefit analysis. - Users find **layout issues** with QuickReply.ai, noting that a better UI and improved documentation are needed. #### What Are Recent G2 Reviews of QuickReply.ai? **"[QuickReply’s Attention to Detail Made Our WhatsApp Bot Process Seamless](https://www.g2.com/survey_responses/quickreply-ai-review-12923319)"** **Rating:** 5.0/5.0 stars *— Tanuj V.* [Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-12923319) --- **"[Fast, Easy Setup with Great UI/UX](https://www.g2.com/survey_responses/quickreply-ai-review-12952880)"** **Rating:** 5.0/5.0 stars *— Abhinav D.* [Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-12952880) --- #### What Are G2 Users Discussing About QuickReply.ai? - [What is QuickReply.ai used for?](https://www.g2.com/discussions/what-is-quickreply-ai-used-for) - 1 comment ### 3. [LimeChat](https://www.g2.com/products/limechat/reviews) LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics **Average Rating:** 4.6/5.0 **Total Reviews:** 31 **How Do G2 Users Rate LimeChat?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 7.6/10 (Category avg: 8.5/10) - **Collection of information:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind LimeChat?** - **Seller:** [Limechat](https://www.g2.com/sellers/limechat) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @LimeChatAI (310 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/limechat/ (89 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness, Consumer Goods - **Company Size:** 61% Small-Business, 39% Mid-Market #### What Are LimeChat's Pros and Cons? **Pros:** - Customer Support (8 reviews) - Features (8 reviews) - Helpful (7 reviews) - Ease of Use (6 reviews) - Customer Satisfaction (5 reviews) **Cons:** - Chatbot Issues (3 reviews) - Software Bugs (3 reviews) - Chat Functionality (2 reviews) - Chat Management (2 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About LimeChat? *AI-generated summary from verified user reviews* **Pros:** - Users commend LimeChat's **excellent customer support** , highlighting proactive assistance and smooth onboarding experiences. - Users appreciate the **robust bot flow** that efficiently handles queries, enhancing customer experience and engagement. - Users appreciate the **effective bot flow** of LimeChat, enhancing customer experience by handling the majority of queries autonomously. - Users find LimeChat remarkably **easy to use** , appreciating the seamless integration and excellent customer support for smooth operations. - Users commend LimeChat for its **excellent customer support** , appreciating proactive assistance and smooth onboarding experiences. **Cons:** - Users experience **chatbot issues** during initial phases and face difficulty with WhatsApp broadcasting and user data uploads. - Users report occasional **software bugs** in LimeChat, particularly in the mobile app compared to the desktop version. - Users experience **glitches with the chat functionality** and suggest improvements for a smoother communication process. - Users experience **glitches in chat management** and face challenges with WhatsApp broadcasting and CSV uploads. - Users find the **monthly pricing expensive** , but acknowledge that the features justify the cost. #### What Are Recent G2 Reviews of LimeChat? **"[An easy-to-use tool for seamless WhatsApp lead optimization and interactive bot-flow](https://www.g2.com/survey_responses/limechat-review-8505198)"** **Rating:** 4.5/5.0 stars *— RENJI R.* [Read full review](https://www.g2.com/survey_responses/limechat-review-8505198) --- **"[This is product is one of the best for integrating a chat bot and marketing template whitelisting.](https://www.g2.com/survey_responses/limechat-review-11135086)"** **Rating:** 5.0/5.0 stars *— Marmik S.* [Read full review](https://www.g2.com/survey_responses/limechat-review-11135086) --- #### What Are G2 Users Discussing About LimeChat? - [What is LimeChat used for?](https://www.g2.com/discussions/what-is-limechat-used-for) ### 4. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 675 **How Do G2 Users Rate Sprinklr Service?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.7/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Sprinklr Service?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Enterprise, 30% Mid-Market #### What Are Sprinklr Service's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Features (64 reviews) - Helpful (52 reviews) - Efficiency (47 reviews) - Customer Support (37 reviews) **Cons:** - Complexity (29 reviews) - Learning Curve (27 reviews) - Missing Features (26 reviews) - Slow Loading (23 reviews) - Steep Learning Curve (21 reviews) ### What Do G2 Reviewers Say About Sprinklr Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sprinklr Service, finding it a simple yet powerful tool for improving CX. - Users love the **user-friendly interface** of Sprinklr, making social media management effortless and efficient. - Users value the **professional and cooperative team** behind Sprinklr, enhancing their experience with skilled support and services. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management of all channels in one interface. - Users value the **excellent customer support** from Sprinklr Service, praising its responsiveness and commitment to user experience. **Cons:** - Users find the platform's **complexity overwhelming** , particularly for smaller teams and new users requiring extensive training. - Users experience a **steep learning curve** with Sprinklr Service, requiring considerable training for effective platform usage. - Users experience **missing features** with Sprinklr Service, requiring native posting and facing performance issues during multi-tab use. - Users experience **slow loading** times with Sprinklr Service, impacting efficiency and usability during critical tasks. - Users face a **steep learning curve** with Sprinklr Service, making it challenging for new or small teams to adapt. #### What Are Recent G2 Reviews of Sprinklr Service? **"[Love the features!](https://www.g2.com/survey_responses/sprinklr-service-review-11373889)"** **Rating:** 4.0/5.0 stars *— Megan L.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-11373889) --- **"[Streamlines Social Media Management Perfectly](https://www.g2.com/survey_responses/sprinklr-service-review-8587157)"** **Rating:** 5.0/5.0 stars *— Waqar A.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-8587157) --- ### 5. [Humanly](https://www.g2.com/products/humanly/reviews) Humanly is the AI hiring platform for hourly, frontline, and high-volume recruiting teams. Most frontline hiring teams don't struggle with a lack of applicants — they struggle with speed, staffing continuity, and keeping qualified candidates engaged long enough to hire them. Humanly solves that by automating candidate engagement, screening, scheduling, and interviewing across chat, phone, and video — so a candidate who applies at 9pm is on your calendar by morning. The platform combines an AI Recruiter, AI Interviewer, Talent CRM, and ATS into a single connected hiring system designed to keep a continuous flow of ready-to-work candidates moving through the funnel. Recruiting teams can engage every applicant, conduct structured interviews at scale, and reduce manual work while maintaining fast, consistent hiring operations. Humanly engages more than 250,000 candidates each month and has conducted over five million interviews. Customers report up to 8× faster time-to-hire, 20+ hours saved per recruiter each week, and candidate experience scores averaging 4.8 out of 5. How it helps: -Save time: Automate outreach, screening, and scheduling so recruiters focus on evaluation, not admin. -Hire faster: Move qualified candidates to interviews and events automatically. -Be consistent & fair: Use structured, role-specific interviews with objective scoring. -Delight candidates: 24/7, branded experiences with clear, timely communication. -See what's working: Centralized analytics for pipeline health, compliance, and planning. Key capabilities: -AI Candidate Engagement: Chat, SMS, voice, and video Q&A that answers questions, shares job details, and captures candidate info. -AI Screening & Interviewing: Structured chat, voice, phone, and video interviews with scoring that surfaces top talent in minutes. -Automated Scheduling: Coordinates calendars, time zones, and hiring events in one hub. T-alent CRM: Sourcing, rediscovery, SMS/email sequences, and re-engagement to grow pipelines. -Analytics & Reporting: Track candidate interactions, recruiter activity, and AI insights in one place. Integrations: Humanly plugs into leading ATS systems to unify workflows, reduce silos, and keep recruiters and hiring managers on the same page. Who uses it: Mid-market and enterprise organizations in healthcare, hospitality, retail, logistics, and other industries with high-volume or distributed hiring needs. Responsible AI: Humanly is designed with fairness and transparency in mind and works with external experts to audit and mitigate bias. Humanly lets teams hire efficiently and fairly at scale by uniting conversational engagement, AI interviewers, Talent CRM, and ATS in a single platform. **Average Rating:** 4.8/5.0 **Total Reviews:** 127 **How Do G2 Users Rate Humanly?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Humanly?** - **Seller:** [Humanly.io](https://www.g2.com/sellers/humanly-io) - **Year Founded:** 2019 - **HQ Location:** Seattle, WA - **Twitter:** @humanlyHR (837 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/humanlyhr/ (77 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 47% Mid-Market, 26% Enterprise #### What Are Humanly's Pros and Cons? **Pros:** - Ease of Use (35 reviews) - Customer Support (30 reviews) - Helpful (24 reviews) - Time-saving (17 reviews) - Communication (13 reviews) **Cons:** - Candidate Management (5 reviews) - Limited Features (5 reviews) - Missing Features (5 reviews) - Software Bugs (5 reviews) - Difficulty (4 reviews) ### What Do G2 Reviewers Say About Humanly? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Humanly, appreciating its simplicity and seamless scheduling capabilities. - Users find the **customer support** at Humanly exceptional, with easy access to assistance and dedicated representatives. - Users value the **user-friendly interface** and exceptional support of Humanly, enhancing recruitment efficiency and experience. - Users appreciate the **time-saving benefits** of Humanly, allowing faster candidate processing and interview scheduling. - Users love the **effective communication features** of Humanly, enhancing candidate engagement and streamlining the recruitment process. **Cons:** - Users find the **candidate management process slow and cumbersome** , causing frustration for both candidates and recruiters. - Users express disappointment with the **limited features** of Humanly, wishing for more customization and functionality options. - Users note the **missing features** in Humanly, including essential tools for reporting and user permissions. - Users experience occasional **software bugs** , including formatting and sound issues, impacting their overall satisfaction. - Users find **difficulty in understanding complex queries** and navigating the reporting features, complicating their overall experience. #### What Are Recent G2 Reviews of Humanly? **"[Effortless Candidate Sourcing with Seamless Integration](https://www.g2.com/survey_responses/humanly-review-12716959)"** **Rating:** 4.5/5.0 stars *— Frank W.* [Read full review](https://www.g2.com/survey_responses/humanly-review-12716959) --- **"[Improving Speed and Candidate Experience at Scale](https://www.g2.com/survey_responses/humanly-review-12685481)"** **Rating:** 4.5/5.0 stars *— Brad G.* [Read full review](https://www.g2.com/survey_responses/humanly-review-12685481) --- #### What Are G2 Users Discussing About Humanly? - [What is Qualifi used for?](https://www.g2.com/discussions/what-is-qualifi-used-for) ### 6. [Breakout](https://www.g2.com/products/breakout-2025-03-16/reviews) Breakout is your inbound AI SDR — built to identify high-intent website visitors, engage them in real-time, qualify them, and book meetings directly into your sales team’s calendar. 1\ Breakout greets every visitor like it already knows them: Breakout instantly recognizes who’s on your site—based on UTM, company, or behavior—and kicks off a smart, friendly conversation using AI that actually sounds human. 2\ Breakout handles every question instantly and keeps the lead warm - The AI SDR chats with your buyers 24/7, answers their questions, and gently nudges them toward conversion—so no one slips through the cracks. 3\ Breakout gives live, personalized demos—on the spot - Whether it’s a quick voice walkthrough or a custom slide deck, Breakout shows buyers exactly what they need, right when they need it. 4\ Breakout books the right meeting, even after hours - It finds the right rep, checks calendars, and schedules the meeting—so your team wakes up to new pipeline every day. **Average Rating:** 5.0/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Breakout?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 9.6/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Breakout?** - **Seller:** [Breakout](https://www.g2.com/sellers/breakout-967944ef-8f44-413c-ae5a-201f848a8d30) - **Year Founded:** 2024 - **HQ Location:** San Francisco Bay Area, US - **LinkedIn® Page:** https://www.linkedin.com/company/breakoutai/ (39 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are Breakout's Pros and Cons? **Pros:** - Time-saving (19 reviews) - Ease of Use (18 reviews) - Features (17 reviews) - Integrations (17 reviews) - Easy Setup (16 reviews) **Cons:** - Feature Complexity (2 reviews) - Limited Analytics (2 reviews) - Missing Features (2 reviews) - AI Limitations (1 reviews) - Buggy Software (1 reviews) ### What Do G2 Reviewers Say About Breakout? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving capabilities** of Breakout, automating meetings and enhancing efficiency in real-time engagement. - Users love the **ease of use** of Breakout, facilitating quick installation and intuitive functionality across teams. - Users love Breakout's **user-friendly conversation interface** and seamless scheduling, enhancing the sales process significantly. - Users value the **seamless integrations** of Breakout, enhancing real-time engagement and efficient scheduling with minimal effort. - Users praise the **easy setup** of Breakout, allowing for quick implementation and seamless integration with existing workflows. **Cons:** - Users find **feature complexity** in Breakout, as initial setup can be challenging without clear guidance for non-technical teams. - Users desire **limited analytics** from Breakout, seeking more granular insights for better understanding of user interactions. - Users note **missing features** in Breakout, particularly around analytics and initial setup guidance for complex sales conversations. - Users note that while Breakout's AI is impressive, it has **limitations in handling complex sales conversations**. - Users note that **buggy software** can hinder Breakout's overall performance, especially during complex sales conversations. #### What Are Recent G2 Reviews of Breakout? **"[💬A gamechanger for our conversion rates](https://www.g2.com/survey_responses/breakout-review-11214770)"** **Rating:** 5.0/5.0 stars *— Sanjay G.* [Read full review](https://www.g2.com/survey_responses/breakout-review-11214770) --- **"[A gamechanger for our conversion rates](https://www.g2.com/survey_responses/breakout-review-11503544)"** **Rating:** 5.0/5.0 stars *— Shubhanshu S.* [Read full review](https://www.g2.com/survey_responses/breakout-review-11503544) --- ### 7. [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. **Average Rating:** 4.6/5.0 **Total Reviews:** 171 **How Do G2 Users Rate Ada?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.7/10 (Category avg: 8.7/10) - **Analytics:** 7.7/10 (Category avg: 8.5/10) - **Collection of information:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Ada?** - **Seller:** [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) - **Company Website:** https://ada.cx - **Year Founded:** 2016 - **HQ Location:** Toronto, Ontario - **Twitter:** @ada_cx (1,943 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16194366/ (775 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 62% Mid-Market, 20% Small-Business #### What Are Ada's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Helpful (21 reviews) - Customer Support (17 reviews) - Features (17 reviews) - Easy Setup (13 reviews) **Cons:** - Usability Issues (10 reviews) - Integration Issues (9 reviews) - Missing Features (8 reviews) - Usage Limitations (8 reviews) - AI Limitations (7 reviews) ### What Do G2 Reviewers Say About Ada? *AI-generated summary from verified user reviews* **Pros:** - Users find Ada incredibly **easy to use** , appreciating its smooth setup and efficient handling of customer support tasks. - Users find Ada's **efficiency in customer support** invaluable, streamlining operations and reducing workload on teams. - Users appreciate the **always available support** from Ada, making it easy to integrate and streamline customer interactions. - Users appreciate Ada for its **ease of use and robust integrations** , making it a powerful tool for support teams. - Users love the **easy setup** of Ada, appreciating its smooth integration and user-friendly support throughout the process. **Cons:** - Users face **usability issues** with Ada, often feeling stuck in playbooks and struggling with the UI design. - Users confront **integration issues** with Ada that hinder data accuracy and complicate chat functionality across platforms. - Users are frustrated by **missing features** , limiting integration capabilities and customization options in Ada's implementation. - Users note significant **usage limitations** with Ada, particularly in dynamic workflows and multimedia integration in customer interactions. - Users find Ada's **limitations in dynamic workflows** and heavy setup process frustrating for building custom integrations. #### What Are Recent G2 Reviews of Ada? **"[Enhancing Customer Support with Powerful Integrations](https://www.g2.com/survey_responses/ada-review-12382752)"** **Rating:** 4.5/5.0 stars *— Victor W.* [Read full review](https://www.g2.com/survey_responses/ada-review-12382752) --- **"[Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability](https://www.g2.com/survey_responses/ada-review-12893288)"** **Rating:** 5.0/5.0 stars *— Danielle G.* [Read full review](https://www.g2.com/survey_responses/ada-review-12893288) --- #### What Are G2 Users Discussing About Ada? - [Is Ada hard to learn?](https://www.g2.com/discussions/is-ada-hard-to-learn) - [Is Ada a programming language?](https://www.g2.com/discussions/is-ada-a-programming-language) - [Is Ada used today?](https://www.g2.com/discussions/is-ada-used-today) - [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) - 1 comment ### 8. [Verloop.io](https://www.g2.com/products/verloop-io/reviews) Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. **Average Rating:** 4.7/5.0 **Total Reviews:** 226 **How Do G2 Users Rate Verloop.io?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.4/10 (Category avg: 8.7/10) - **Analytics:** 9.4/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Verloop.io?** - **Seller:** [Verloop](https://www.g2.com/sellers/verloop) - **Year Founded:** 2016 - **HQ Location:** Bangalore - **Twitter:** @verloopio (1,440 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13283350/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Customer Happiness Champion - **Top Industries:** Financial Services, Retail - **Company Size:** 49% Mid-Market, 32% Small-Business #### What Are Verloop.io's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Customer Support (3 reviews) - Helpful (3 reviews) - Automation (2 reviews) - Chat Features (2 reviews) **Cons:** - Bug Issues (2 reviews) - Slow Performance (2 reviews) - Bugs (1 reviews) - Call Quality Issues (1 reviews) - Chat Issues (1 reviews) ### What Do G2 Reviewers Say About Verloop.io? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Verloop.io, making it simple to navigate and extract valuable reports. - Users commend the **outstanding customer support** of Verloop.io, highlighting its professionalism and ease of use. - Users value the **helpfulness** of Verloop.io, facilitating meaningful customer interactions and efficient support management. - Users appreciate the **extensive automation capabilities** of Verloop.io, simplifying report extraction and performance tracking. - Users value the **user-friendly chat features** of Verloop.io, facilitating efficient multi-customer communication for startups. **Cons:** - Users often face **bug issues** that disrupt functionality, particularly affecting dashboard views and connectivity on weak Wi-Fi. - Users experience **slow performance** with Verloop.io, facing lags and bugs that hinder effective communication. - Users report frequent **bugs** and lag issues, particularly when using weak Wi-Fi connections with Verloop.io. - Users report **call quality issues** with Verloop.io, experiencing lag and disconnections, especially on weak WiFi. - Users experience **lags during chat interactions** , causing frustrating delays in response times and communication efficiency. #### What Are Recent G2 Reviews of Verloop.io? **"[Chat verloop](https://www.g2.com/survey_responses/verloop-io-review-4640633)"** **Rating:** 5.0/5.0 stars *— Sadhna M.* [Read full review](https://www.g2.com/survey_responses/verloop-io-review-4640633) --- **"[Verloop is the best Chatbot provider](https://www.g2.com/survey_responses/verloop-io-review-11052213)"** **Rating:** 5.0/5.0 stars *— Andrew E.* [Read full review](https://www.g2.com/survey_responses/verloop-io-review-11052213) --- #### What Are G2 Users Discussing About Verloop.io? - [What is Verloop.io used for?](https://www.g2.com/discussions/what-is-verloop-io-used-for) ### 9. [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 **How Do G2 Users Rate HelpCrunch?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind HelpCrunch?** - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom (334 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4846760/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small-Business, 15% Mid-Market #### What Are HelpCrunch's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Features (16 reviews) - Helpful (14 reviews) - Chat Features (10 reviews) - Customer Support (10 reviews) **Cons:** - Limited Customization (4 reviews) - Chat Functionality (3 reviews) - Chat Issues (3 reviews) - Expensive (3 reviews) - Slow Loading (3 reviews) ### What Do G2 Reviewers Say About HelpCrunch? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of HelpCrunch, finding it clean, intuitive, and effective for email automation. - Users appreciate the **comprehensive set of features** of HelpCrunch, effectively meeting diverse customer communication needs. - Users appreciate the **user-friendly interface** of HelpCrunch, making communication and engagement seamless and efficient. - Users value the **intuitive live chat** of HelpCrunch, enhancing client engagement and simplifying support team collaboration. - Users praise the **responsive customer support** of HelpCrunch, appreciating prompt assistance and seamless onboarding experiences. **Cons:** - Users seek greater **flexibility in customization** for widgets and automation, finding current options somewhat limited. - Users experience **slow loading times for chat functionality** , impacting overall performance and satisfaction with HelpCrunch. - Users experience **chat loading speed issues** that hinder functionality, hoping for improvements from the HelpCrunch team. - Users find the **pricing to be high** , especially for small businesses with growing needs and extra costs. - Users experience **slow loading** times for live chat, impacting usability, but improvements are anticipated from the support team. #### What Are Recent G2 Reviews of HelpCrunch? **"[Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps](https://www.g2.com/survey_responses/helpcrunch-review-12151003)"** **Rating:** 5.0/5.0 stars *— Tornado D.* [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) --- **"[Affordable and Feature-Rich Chat Solution](https://www.g2.com/survey_responses/helpcrunch-review-12883421)"** **Rating:** 5.0/5.0 stars *— Konstantin M.* [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) --- ### 10. [Customers.ai](https://www.g2.com/products/customers-ai/reviews) Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results. **Average Rating:** 4.8/5.0 **Total Reviews:** 417 **How Do G2 Users Rate Customers.ai?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.7/10 (Category avg: 8.7/10) - **Analytics:** 9.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Customers.ai?** - **Seller:** [Customers.ai ](https://www.g2.com/sellers/customers-ai) - **Year Founded:** 2018 - **HQ Location:** Boston, Massachusetts - **Twitter:** @CustomersAI (6,121 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17975060/ (38 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, Owner - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 79% Small-Business, 17% Mid-Market #### What Are Customers.ai's Pros and Cons? **Pros:** - Features (98 reviews) - Helpful (88 reviews) - Ease of Use (82 reviews) - Lead Generation (73 reviews) - Customer Support (66 reviews) **Cons:** - Learning Curve (12 reviews) - Learning Difficulty (10 reviews) - Poor Customer Support (10 reviews) - Steep Learning Curve (9 reviews) - Cost (8 reviews) ### What Do G2 Reviewers Say About Customers.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **collaborative features** of Customers.ai, enhancing teamwork between sales and marketing for prospecting. - Users praise Customers.ai for its **ease of use** , facilitating collaboration between sales and marketing with valuable insights. - Users find Customers.ai to be **extremely easy to use** , enabling quick adoption and efficient marketing strategies. - Users benefit from **effective lead generation** with Customers.ai, improving customer targeting and enhancing digital campaign insights. - Users praise the **responsive customer support** of Customers.ai, highlighting the impact of dedicated account managers like Yonan. **Cons:** - Users find the **learning curve steep** , requiring time and support to fully utilize all features and configurations. - Users note that **learning difficulty** may arise due to the technical setup and need for deeper tutorials on new features. - Users express concerns about **poor customer support** , particularly with initial lead follow-ups and data syncing issues. - Users find the **steep learning curve** of Customers.ai challenging, especially regarding technical setup and new features. - Users find the **pricing inflated** and the trial insufficient, especially for smaller businesses seeking budget-friendly options. #### What Are Recent G2 Reviews of Customers.ai? **"[Killer data quality and a big jump in sales](https://www.g2.com/survey_responses/customers-ai-review-10924030)"** **Rating:** 5.0/5.0 stars *— Eibee S.* [Read full review](https://www.g2.com/survey_responses/customers-ai-review-10924030) --- **"[A Huge Improvement In How We Handle Leads](https://www.g2.com/survey_responses/customers-ai-review-10922963)"** **Rating:** 5.0/5.0 stars *— carl nino luis g.* [Read full review](https://www.g2.com/survey_responses/customers-ai-review-10922963) --- #### What Are G2 Users Discussing About Customers.ai? - [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) - 1 comment - [What features should a chatbot have?](https://www.g2.com/discussions/mobilemonkey-what-features-should-a-chatbot-have) - [How does mobile monkey work?](https://www.g2.com/discussions/how-does-mobile-monkey-work) - [Is mobile monkey free?](https://www.g2.com/discussions/is-mobile-monkey-free) - 2 comments - [What is MobileMonkey chat?](https://www.g2.com/discussions/what-is-mobilemonkey-chat) - 4 comments ### 11. [SendPulse](https://www.g2.com/products/sendpulse/reviews) SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - bulk email and SMS service; - sales pipeline automation; - transactional emails; - Facebook Messenger, Instagram, Telegram, and WhatsApp chatbot builder; - web push notification service; - website builder; - live chat builder; - CRM system; - online course builder and LMS. No matter which SendPulse service you choose to work with, it will feature our platform's core components: intuitive, no-code interface; user-friendly drag-and-drop builder with extensive customization options; seamless integration of individual services within the platform; and advanced marketing and sales automation capabilities. You can seamlessly combine all services into a unified system to create automated sales pipelines. SendPulse’s online course builder integrates various marketing and sales automation tools, allowing you to effortlessly engage new students, nurture relationships with your existing audience, and effectively monetize your expertise. SendPulse is always available on your smartphone, enabling you to launch marketing campaigns, interact with your chatbot subscribers, and manage your audience from anywhere. Online courses created with SendPulse's course builder are also accessible on mobile devices. Education by SendPulse is a user-friendly app that allows students to create and edit their profiles, enroll in courses, track their learning progress, and communicate with instructors. You only need a smartphone or tablet to register, create a student account, and successfully start and complete your training. SendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes. With SendPulse, you can efficiently: - Build and segment your audience. - Manage all your sales and marketing activities from a single platform. - Track and analyze the effectiveness of your deals. - Make data-driven decisions based on actionable insights. - Boost your sales through personalized messaging tailored to subscribers across every stage of your sales funnel. SendPulse offers unlimited email campaigns, 24/7 live support, exceptional deliverability, and detailed reporting on every pricing plan. Our free plan includes 15,000 emails per month, while paid subscriptions start at just $9.85 per month. **Average Rating:** 4.6/5.0 **Total Reviews:** 684 **How Do G2 Users Rate SendPulse?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.7/10 (Category avg: 8.7/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind SendPulse?** - **Seller:** [SendPulse](https://www.g2.com/sellers/sendpulse) - **Year Founded:** 2015 - **HQ Location:** New York - **Twitter:** @SendPulseCom (2,084 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9359878/ (190 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 90% Small-Business, 9% Mid-Market #### What Are SendPulse's Pros and Cons? **Pros:** - Ease of Use (48 reviews) - Automation (37 reviews) - Easy Setup (34 reviews) - Email Marketing (32 reviews) - Features (28 reviews) **Cons:** - Missing Features (22 reviews) - Limited Features (16 reviews) - Learning Curve (15 reviews) - Limited Options (13 reviews) - Not Intuitive (12 reviews) ### What Do G2 Reviewers Say About SendPulse? *AI-generated summary from verified user reviews* **Pros:** - Users find SendPulse to be **very easy to use** , enjoying a seamless sign-up process and intuitive experience. - Users love the **automation features** of SendPulse, simplifying email and message communication with customers effortlessly. - Users commend the **easy setup** of SendPulse, appreciating its straightforward onboarding and intuitive user interface. - Users value the **seamless integration** of SendPulse's chatbot and CRM, enhancing business automation and efficiency. - Users love the **user-friendly interface** of SendPulse, allowing easy email and message creation for all needs. **Cons:** - Users find **missing features** in SendPulse, including an outdated UI and basic analytics compared to newer tools. - Users find the **limited features** of SendPulse, particularly in analytics and UI, hinder their overall experience. - Users find the **learning curve steep** , as navigating the interface and FAQs can be confusing and overwhelming. - Users find SendPulse has **limited options** , wishing for improved integrations and cost-effective features for small businesses. - Users find the **WhatsApp API setup and UI cumbersome** , leading to frustration while managing complex workflows. #### What Are Recent G2 Reviews of SendPulse? **"[Chat Bot is a great source of information for our users and saves us great amount of work.](https://www.g2.com/survey_responses/sendpulse-review-8697479)"** **Rating:** 5.0/5.0 stars *— Fernando C.* [Read full review](https://www.g2.com/survey_responses/sendpulse-review-8697479) --- **"[Sendpulse Does Everything I Need: Intuitive Chatbot Builder That Just Works](https://www.g2.com/survey_responses/sendpulse-review-13054623)"** **Rating:** 4.5/5.0 stars *— Vercueil v.* [Read full review](https://www.g2.com/survey_responses/sendpulse-review-13054623) --- #### What Are G2 Users Discussing About SendPulse? - [What is SendPulse used for?](https://www.g2.com/discussions/what-is-sendpulse-used-for) - 1 comment ### 12. [Leadoo](https://www.g2.com/products/leadoo/reviews) Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive, and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So we’re on a mission to align and empower marketing and sales teams to convert better, and create new commercial efficiencies together. We do this through: - Engaging onsite bots to drive conversions journeys - Powerful personalisation to improve User Experience - Company identification to identify prospects - User journey mapping to map your sales cycles, - Analytics to understand your users - AI to answer user questions automatically based on your site content - Sales alerts to support you your commercial teams - CRM integration to bring it all together Leadoo also comes with a dedicated team of conversion experts who set-up and constantly optimise conversion journeys through your site. For 800 Leadoo clients over their first 12 months with us, we found the average increase on base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: - Identify your website visitors - Activate them onsite - Nurture them during their buying journeys - Ultimately convert more of them into customers **Average Rating:** 4.7/5.0 **Total Reviews:** 113 **How Do G2 Users Rate Leadoo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Leadoo?** - **Seller:** [Leadoo Marketing Technologies](https://www.g2.com/sellers/leadoo-marketing-technologies) - **Year Founded:** 2018 - **HQ Location:** Helsinki, FI - **LinkedIn® Page:** https://www.linkedin.com/company/leadoomt (79 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 53% Small-Business, 37% Mid-Market #### What Are Leadoo's Pros and Cons? **Pros:** - Features (11 reviews) - Helpful (11 reviews) - Customer Support (10 reviews) - Ease of Use (10 reviews) - Lead Generation (7 reviews) **Cons:** - Dashboard Issues (2 reviews) - Difficult Navigation (2 reviews) - Integration Issues (2 reviews) - Lack of Integration (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Leadoo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **interactive tools** Leadoo provides, enhancing website engagement and improving lead generation significantly. - Users appreciate Leadoo for its **helpfulness** , enhancing customer interaction and providing valuable insights about visitors. - Users praise Leadoo for its **exceptional customer support** , highlighting their engagement and responsiveness as partners. - Users find Leadoo's interface **easy to learn** and appreciate its user-friendliness and straightforward implementation. - Users love Leadoo for its **effective lead generation** , significantly increasing leads and enhancing site engagement and conversion rates. **Cons:** - Users find the **dashboard messy** and settings challenging to locate, impacting the overall user experience. - Users find the **difficult navigation** of Leadoo challenging, especially with locating settings and integrating other tools. - Users experience **integration issues** that may affect functionality and require frequent adjustments to settings and routing. - Users experience **lack of integration** with websites and dashboards, making it difficult to manage settings effectively. - Users note a **challenging learning curve** , requiring time investment, yet find it ultimately manageable with good customer service. #### What Are Recent G2 Reviews of Leadoo? **"[Leadoo Boosted Customer Satisfaction With Always-On Customer Reach](https://www.g2.com/survey_responses/leadoo-review-12375456)"** **Rating:** 5.0/5.0 stars *— Larissa L.* [Read full review](https://www.g2.com/survey_responses/leadoo-review-12375456) --- **"[Efficient Lead Collection with Customizable Ease](https://www.g2.com/survey_responses/leadoo-review-12562525)"** **Rating:** 4.5/5.0 stars *— Niko P.* [Read full review](https://www.g2.com/survey_responses/leadoo-review-12562525) --- #### What Are G2 Users Discussing About Leadoo? - [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment ### 13. [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, Forethought's AI handles repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint. **Average Rating:** 4.3/5.0 **Total Reviews:** 165 **How Do G2 Users Rate Forethought?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 7.6/10 (Category avg: 8.5/10) - **Collection of information:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Forethought?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Financial Services - **Company Size:** 65% Mid-Market, 20% Small-Business #### What Are Forethought's Pros and Cons? **Pros:** - Helpful (23 reviews) - Customer Support (19 reviews) - Artificial Intelligence (16 reviews) - Customer Satisfaction (16 reviews) - Efficiency (16 reviews) **Cons:** - Delays (5 reviews) - Long Delays (5 reviews) - Cost (4 reviews) - Expensive (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About Forethought? *AI-generated summary from verified user reviews* **Pros:** - Users value the **supportive team and efficiency** of Forethought, which improves agent productivity and enhances customer satisfaction. - Users value Forethought's **responsive customer support** , finding the team knowledgeable and eager to assist with issues. - Users appreciate how Forethought's **AI-driven support** streamlines customer experience and enhances agent efficiency. - Users highlight Forethought for its **exceptional customer satisfaction** , streamlining support processes and enhancing overall client experience. - Users appreciate the **efficiency** of Forethought, as it streamlines AI workflows and improves support processes significantly. **Cons:** - Users experience **delays** in response time for implementing changes, impacting the overall efficiency and user experience. - Users experience **long delays** in implementation and data updates, impacting the overall efficiency of the system. - Users note that the **cost per deflection model** can appear high but is often justified by benefits. - Users note that the **high cost** of Forethought may deter some, despite its overall value in solving tickets. - Users find the **steep learning curve** of Forethought challenging and desire improved onboarding and documentation support. #### What Are Recent G2 Reviews of Forethought? **"[Efficient Setup and Insightful Analytics with Forethought](https://www.g2.com/survey_responses/forethought-review-10010927)"** **Rating:** 4.5/5.0 stars *— Alex K.* [Read full review](https://www.g2.com/survey_responses/forethought-review-10010927) --- **"[Tailor-Made Customer Interactions and Stellar Support](https://www.g2.com/survey_responses/forethought-review-11113240)"** **Rating:** 5.0/5.0 stars *— Verified User in Utilities* [Read full review](https://www.g2.com/survey_responses/forethought-review-11113240) --- #### What Are G2 Users Discussing About Forethought? - [What is Forethought AI used for?](https://www.g2.com/discussions/what-is-forethought-ai-used-for) - 1 comment ### 14. [Boost.ai](https://www.g2.com/products/boost-ai/reviews) Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant™ for Conversational AI Platforms. Competitive differentiators #1: We deliver on what we promise to our customers to ensure their solution is live in days and weeks, not months and years (or never). #2: We enable our customers to stay in hybrid control and seamlessly move between traditional NLUs and LLMs to always deliver the right resolutions to their customers. #3: We are specialists in regulated industries ensuring safety, security and guardrails that customers (and their customers) can rely on. #4: We have the tools and platform to empower our customer's existing teams to be able to develop and deliver their conversational AI solution. Technical features of our platform #1: Hybrid AI Flexibility Combining multilingual, fine-tuned NLP and LLMs for AI Agent orchestration and dialogue management. #2: User friendly UI for non-technical builders Intuitive builder enabling non-technical teams to confidently design and deploy AI Agents in days. #3: Enterprise security and collaboration Guardrails, PII masking, role-based access, staging, audit trails, approval and testing pipelines. #4: Persona-based Automated Test Studio Persona-based testing simulating real-world dialogues at scale to validate AI Agent performance. #5: Specialized features for regulated industries Fine-tuned AI models, use case libraries, and integrations for banking, insurance, and public sector. **Average Rating:** 4.7/5.0 **Total Reviews:** 33 **How Do G2 Users Rate Boost.ai?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.7/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Boost.ai?** - **Seller:** [Boost.ai](https://www.g2.com/sellers/boost-ai) - **Year Founded:** 2016 - **HQ Location:** Sandnes, Rogaland - **Twitter:** @boost_ai_ (513 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/boost-ai/about (170 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Banking - **Company Size:** 38% Mid-Market, 36% Enterprise #### What Are Boost.ai's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Features (17 reviews) - Helpful (17 reviews) - Customer Support (16 reviews) - Customer Satisfaction (13 reviews) **Cons:** - Improvements Needed (8 reviews) - AI Limitations (4 reviews) - Learning Curve (4 reviews) - Limited Customization (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Boost.ai? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Boost.ai, highlighting its intuitive interface and quick setup process. - Users value the **intuitive interface and comprehensive features** of Boost.ai, enhancing chatbot and voicebot development effortlessly. - Users appreciate the **helpful support and resources** from Boost.ai, making the platform user-friendly and accessible for all. - Users commend the **excellent customer support** of Boost.ai, noting its responsiveness and collaborative community for enhancing performance. - Users commend the **outstanding customer support** from Boost.ai, ensuring successful project outcomes and enhancing user experience. **Cons:** - Users find **some features hard to use** , struggling with clarity and intuitiveness, impacting their overall experience. - Users note the **unclear usability** of some features in Boost.ai, complicating their overall experience with Generative AI. - Users face a **challenging learning curve** with Boost.ai, finding features unclear and workflows non-intuitive. - Users desire more **customization options** for Boost.ai’s chat panel and analytics tools to meet specific needs. - Users find the **limited features** in reporting and analytics hinder effective evaluation of Generative AI performance. #### What Are Recent G2 Reviews of Boost.ai? **"[Excellent AI Platform with Strong Support](https://www.g2.com/survey_responses/boost-ai-review-11855585)"** **Rating:** 5.0/5.0 stars *— Nils N.* [Read full review](https://www.g2.com/survey_responses/boost-ai-review-11855585) --- **"[Technical Associate](https://www.g2.com/survey_responses/boost-ai-review-11569791)"** **Rating:** 5.0/5.0 stars *— Leo .* [Read full review](https://www.g2.com/survey_responses/boost-ai-review-11569791) --- #### What Are G2 Users Discussing About Boost.ai? - [What is Boost.ai used for?](https://www.g2.com/discussions/what-is-boost-ai-used-for) ### 15. [Landbot](https://www.g2.com/products/landbot/reviews) Landbot is a no-code AI Agent builder that lets revenue teams (Demand Gen, Growth, Marketing Ops, RevOps) build AI-enhanced, multi-channel lead workflows without engineering, so they capture more qualified leads faster and with less operational friction. Our visual, no-code builder combines predictable linear flows, native AI blocks, and an integrated AI Copilot that guides users through building, testing, and optimizing chatbots and agents while teaching best practices and discovering new features. At its core, Landbot pairs two complementary approaches: a visual, linear flow builder for predictable user journeys, and native AI steps for flexible, natural language interactions. That hybrid model solves a common trade-off: linear flows provide business control and deterministic routing for conversions and handoffs, while AI steps let you handle open-ended user intent, reduce friction, and increase engagement — all while keeping the conversation within a tested workflow. The best of both worlds combined into one powerful, no-code visual builder to keep full control of your flows. With multi-channel delivery (web, WhatsApp) and bi-directional CRM & automation connectors, Landbot shortens time-to-market, improves conversion, and makes scaling campaigns practical for marketing and sales teams. Landbot integrates bi-directionally with CRMs (HubSpot, Salesforce,...) and automation stacks (n8n, Zapier, Make...), so it sits naturally alongside marketing automation and sales platforms rather than replacing them. The result: visually on-brand agents, fewer abandoned forms, higher lead quality, faster launches, and more confident teams. If you want conversational experiences that are fast to build, easy to govern, on-brand, and optimized for conversion, Landbot is designed for you. **Average Rating:** 4.7/5.0 **Total Reviews:** 306 **How Do G2 Users Rate Landbot?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Landbot?** - **Seller:** [Landbot.io](https://www.g2.com/sellers/landbot-io) - **Company Website:** https://landbot.io/ - **Year Founded:** 2017 - **HQ Location:** Barcelona, ES - **Twitter:** @landbot_io (2,166 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11248746/ (62 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 75% Small-Business, 20% Mid-Market #### What Are Landbot's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Simple (29 reviews) - Intuitive (27 reviews) - Easy Setup (23 reviews) - Features (23 reviews) **Cons:** - Missing Features (14 reviews) - Limited Features (12 reviews) - Expensive (8 reviews) - Chat Issues (5 reviews) - Limitations (5 reviews) ### What Do G2 Reviewers Say About Landbot? *AI-generated summary from verified user reviews* **Pros:** - Users find Landbot's **ease of use** remarkable, enabling effortless bot creation with an intuitive interface. - Users highlight the **ease of use** in Landbot, making it their preferred choice for bot creation. - Users love the **intuitive interface** of Landbot, making chatbot creation effortless and enjoyable for everyone. - Users find the **easy setup** of Landbot intuitive, allowing for quick and efficient bot creation. - Users rave about the **user-friendly chatbot builder** of Landbot, enabling quick and easy bot creation without coding. **Cons:** - Users find the **absence of a mobile app** for Landbot limits convenience and accessibility, especially for educators. - Users find the **limited features** for organizing conversations in Landbot's inbox restrictive for efficient interaction. - Users find Landbot to be **expensive** , especially for those needing only basic features and functionalities. - Users find the **limited tools for chatbot development** to be a significant drawback for enhancing their experience. - Users face **limitations in features** for organizing conversations and managing multiple bots on Landbot. #### What Are Recent G2 Reviews of Landbot? **"[Smooth, fun, and surprisingly easy for a first-time chatbot creator.](https://www.g2.com/survey_responses/landbot-review-12084938)"** **Rating:** 5.0/5.0 stars *— Reneta P.* [Read full review](https://www.g2.com/survey_responses/landbot-review-12084938) --- **"[Intuitive for Beginners, Needs More Advanced Features](https://www.g2.com/survey_responses/landbot-review-12728958)"** **Rating:** 4.0/5.0 stars *— Rishabh J.* [Read full review](https://www.g2.com/survey_responses/landbot-review-12728958) --- #### What Are G2 Users Discussing About Landbot? - [What is Landbot used for?](https://www.g2.com/discussions/what-is-landbot-used-for) - [What does Landbot do?](https://www.g2.com/discussions/what-does-landbot-do) - [How do you make a chatbot on WhatsApp?](https://www.g2.com/discussions/how-do-you-make-a-chatbot-on-whatsapp) - [How do you use a Landbot?](https://www.g2.com/discussions/how-do-you-use-a-landbot) - 1 comment - [What is a Landbot?](https://www.g2.com/discussions/what-is-a-landbot) - 1 comment ### 16. [SOCi](https://www.g2.com/products/soci/reviews) SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,451 **How Do G2 Users Rate SOCi?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.4/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind SOCi?** - **Seller:** [SOCi](https://www.g2.com/sellers/soci) - **Company Website:** https://www.soci.ai/ - **Year Founded:** 2012 - **HQ Location:** San Diego, California - **LinkedIn® Page:** https://www.linkedin.com/company/soci-inc-/ (624 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Property Manager - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 51% Small-Business, 30% Mid-Market #### What Are SOCi's Pros and Cons? **Pros:** - Ease of Use (598 reviews) - Post Scheduling (424 reviews) - Helpful (351 reviews) - Centralized Management (348 reviews) - Scheduling (323 reviews) **Cons:** - Missing Features (138 reviews) - Limited Features (124 reviews) - Posting Issues (114 reviews) - Learning Curve (113 reviews) - Improvement Needed (85 reviews) ### What Do G2 Reviewers Say About SOCi? *AI-generated summary from verified user reviews* **Pros:** - Users find SOCi **extremely user-friendly** , appreciating its easy setup and seamless management of social media content. - Users appreciate the **ease and convenience** of SOCi's post scheduling, making content management effortless and efficient. - Users find SOCi **extremely helpful** for managing reviews and social media, providing excellent support and easy onboarding. - Users value the **centralized management** of SOCi, significantly simplifying multi-channel social media handling and saving time. - Users value the **ease of scheduling** with SOCi, enabling efficient social media management for busy teams. **Cons:** - Users find SOCi's **missing features** like robust report customizations and accurate listings monitoring significantly hinder their success. - Users find SOCi has **limited features** , lacking essential tools for effective social media engagement and listing accuracy. - Users dislike the **posting issue** where Facebook posts don’t sync to the SOCi calendar, complicating their workflow. - Users find there is a **steep learning curve** for SOCi, requiring time and better training for full proficiency. - Users find that **improvement is needed** in features like reporting accuracy and customizations for a smoother experience. #### What Are Recent G2 Reviews of SOCi? **"[Soci Review for Online Presence](https://www.g2.com/survey_responses/soci-review-11750099)"** **Rating:** 5.0/5.0 stars *— Freyen Jafeth F.* [Read full review](https://www.g2.com/survey_responses/soci-review-11750099) --- **"[SOCi Streamlines Local Marketing with a Powerful All-in-One Dashboard](https://www.g2.com/survey_responses/soci-review-12410019)"** **Rating:** 5.0/5.0 stars *— Layth A.* [Read full review](https://www.g2.com/survey_responses/soci-review-12410019) --- ### 17. [Botpress](https://www.g2.com/products/botpress/reviews) Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes. **Average Rating:** 4.5/5.0 **Total Reviews:** 413 **How Do G2 Users Rate Botpress?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 7.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Botpress?** - **Seller:** [Botpress](https://www.g2.com/sellers/botpress) - **Company Website:** https://botpress.com - **Year Founded:** 2017 - **HQ Location:** Quebec, QC - **Twitter:** @getbotpress (2,651 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27121841 (104 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Small-Business, 15% Mid-Market #### What Are Botpress's Pros and Cons? **Pros:** - Ease of Use (130 reviews) - Features (89 reviews) - Integrations (74 reviews) - Easy Integrations (72 reviews) - Intuitive (66 reviews) **Cons:** - Learning Curve (59 reviews) - Limited Features (32 reviews) - Missing Features (32 reviews) - Steep Learning Curve (30 reviews) - Poor Documentation (28 reviews) ### What Do G2 Reviewers Say About Botpress? *AI-generated summary from verified user reviews* **Pros:** - Users find Botpress's **ease of use** enhances chatbot creation, enabling quick setup without coding expertise. - Users appreciate the **workflow flexibility and AI integration** of Botpress, enabling rapid development of personalized chatbots. - Users value the **easy integrations** with tools like WhatsApp and Slack, making chatbot implementation seamless and flexible. - Users value the **easy integrations** of Botpress, enabling rapid deployment with various essential tools like WhatsApp and Slack. - Users appreciate the **intuitive interface** of Botpress, making chatbot creation accessible for everyone, regardless of skill level. **Cons:** - Users struggle with a steep **learning curve** , facing challenges with access, bugs, and inadequate documentation. - Users find Botpress lacking in **essential features** for conversation management, making customer support a significant challenge. - Users face **missing features** in Botpress, struggling with conversation management and limited support for alternative LLMs. - Users find a **steep learning curve** in Botpress, especially when customizing beyond its no-code interface. - Users find the **poor documentation** frustrating, leading to confusion and wasted time with Botpress. #### What Are Recent G2 Reviews of Botpress? **"[Easy-to-Use UI, Fast Publishing, and Helpful Search](https://www.g2.com/survey_responses/botpress-review-12674363)"** **Rating:** 4.5/5.0 stars *— Bence C.* [Read full review](https://www.g2.com/survey_responses/botpress-review-12674363) --- **"[Effortless Bot Creation and Deployment with Minor Integration Hiccups](https://www.g2.com/survey_responses/botpress-review-13007833)"** **Rating:** 5.0/5.0 stars *— Lakshya J.* [Read full review](https://www.g2.com/survey_responses/botpress-review-13007833) --- #### What Are G2 Users Discussing About Botpress? - [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments - [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments - [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes - [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments ### 18. [Gallabox](https://www.g2.com/products/gallabox/reviews) Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond. **Average Rating:** 4.6/5.0 **Total Reviews:** 164 **How Do G2 Users Rate Gallabox?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.1/10 (Category avg: 8.5/10) - **Collection of information:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Gallabox?** - **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap) - **Company Website:** https://gallabox.com/ - **Year Founded:** 2020 - **HQ Location:** Chennai, IN - **Twitter:** @gallabox (147 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gallabox/ (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Apparel & Fashion - **Company Size:** 73% Small-Business, 21% Mid-Market #### What Are Gallabox's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Automation (5 reviews) - Customer Support (5 reviews) - Integrations (5 reviews) - Easy Integrations (4 reviews) **Cons:** - Dashboard Issues (2 reviews) - Inadequate Reporting (2 reviews) - Limited Customization (2 reviews) - Limited Training Resources (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Gallabox? *AI-generated summary from verified user reviews* **Pros:** - Users find Gallabox's **ease of use** simplifies WhatsApp integration and enhances overall communication management effortlessly. - Users praise the **automation capabilities** of Gallabox for enhancing communication efficiency and lead management seamlessly. - Users value the **excellent customer support** from Gallabox, enhancing their contact center operations with efficient assistance. - Users value the **seamless integrations** of Gallabox, effectively connecting WhatsApp with other platforms for improved communication. - Users value the **easy integrations** of Gallabox, seamlessly connecting WhatsApp with CRM for efficient lead management. **Cons:** - Users find the **dashboard issues** frustrating due to limited reporting and lack of detailed insights for performance tracking. - Users find the **reporting features inadequate** , lacking detailed insights into performance and metrics for effective communication. - Users feel there is **limited customization** in Gallabox templates, wishing for more flexibility in tailor-made solutions. - Users note a **lack of effective training resources** for improving bot responses and reporting functionalities in Gallabox. - Users express frustration over **poor customer support** , citing inadequate follow-up and slow response times for issues. #### What Are Recent G2 Reviews of Gallabox? **"[Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient](https://www.g2.com/survey_responses/gallabox-review-12510483)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/gallabox-review-12510483) --- **"[Gallabox is working great for us](https://www.g2.com/survey_responses/gallabox-review-11460896)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/gallabox-review-11460896) --- ### 19. [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 93 **How Do G2 Users Rate Capacity?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 7.7/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Capacity?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Retail - **Company Size:** 40% Mid-Market, 32% Small-Business #### What Are Capacity's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Helpful (7 reviews) - Efficiency (6 reviews) - Customer Support (5 reviews) - Easy Setup (5 reviews) **Cons:** - Complex Setup (2 reviews) - Difficult Setup (2 reviews) - Inadequate Features (2 reviews) - Lack of Features (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Capacity? *AI-generated summary from verified user reviews* **Pros:** - Users find Capacity **extremely easy to use** , streamlining communication and enhancing productivity through customizable features and support. - Users find Capacity's **support team and documentation highly helpful** , enhancing collaboration and customer service effectiveness. - Users value the **efficiency** of Capacity, saving time and simplifying client communication with effective tools and automation. - Users commend the **excellent customer support** at Capacity, noting their responsiveness and strong collaboration throughout projects. - Users appreciate the **easy setup** of Capacity, making transitions and integrations seamless and efficient. **Cons:** - Users find the **complex setup** of Capacity time-consuming, requiring dedicated effort for optimal results. - Users find the **difficult setup** of Capacity time-consuming, requiring dedicated resources for successful implementation. - Users desire improved **feature set** in Capacity, particularly missing asset management capabilities that hinder collaborative efficiency. - Users note the **lack of essential features** , such as asset management, limiting Capacity's effectiveness for support desk needs. - Users note a significant **learning curve** for Capacity setup, emphasizing the need for prepared teams and resources. #### What Are Recent G2 Reviews of Capacity? **"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"** **Rating:** 5.0/5.0 stars *— Brooke A.* [Read full review](https://www.g2.com/survey_responses/capacity-review-12643822) --- **"[Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support](https://www.g2.com/survey_responses/capacity-review-12686140)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/capacity-review-12686140) --- #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### 20. [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,843 **How Do G2 Users Rate Tidio?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.7/10) - **Analytics:** 8.7/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Tidio?** - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Company Website:** https://www.tidio.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx (1,306 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3343461/ (177 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Tidio's Pros and Cons? **Pros:** - Ease of Use (225 reviews) - Helpful (184 reviews) - Chatbots (155 reviews) - Easy Setup (154 reviews) - Features (139 reviews) **Cons:** - Expensive (76 reviews) - Missing Features (59 reviews) - Limited Customization (57 reviews) - Cost (56 reviews) - Limited Features (55 reviews) ### What Do G2 Reviewers Say About Tidio? *AI-generated summary from verified user reviews* **Pros:** - Users find Tidio to be **easy to implement** , enhancing communication with customers through seamless user experience. - Users value Tidio for its **immediate customer support** , enhancing engagement and facilitating effective service solutions. - Users appreciate the **efficiency of Tidio's AI chatbots** , ensuring quick responses and reduced customer wait times. - Users love the **easy setup** of Tidio, making initial configurations a quick and hassle-free process. - Users admire Tidio's **real-time engagement features** and seamless integration, making customer interactions effortless and efficient. **Cons:** - Users find Tidio **expensive** , especially for freelancers needing affordable licensing options and customizable pricing. - Users are frustrated with the **missing features** in Tidio, particularly the costly geolocation identification and limited flows. - Users desire **greater customization** options for Tidio, particularly regarding chat workflows and mandatory fields. - Users find Tidio's **pricing model expensive** for small businesses, suggesting more affordable options and flexibility for users. - Users seek **more features** in Tidio, such as additional styles, editing options, and video integration for enhanced capabilities. #### What Are Recent G2 Reviews of Tidio? **"[Effective Chat Automation for Travel Customer Engagement](https://www.g2.com/survey_responses/tidio-review-12974054)"** **Rating:** 4.5/5.0 stars *— Advik D.* [Read full review](https://www.g2.com/survey_responses/tidio-review-12974054) --- **"[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/tidio-review-13042494) --- #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### 21. [Glassix](https://www.g2.com/products/glassix/reviews) Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe. **Average Rating:** 4.8/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Glassix?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Control:** 9.6/10 (Category avg: 8.7/10) - **Analytics:** 9.5/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Glassix?** - **Seller:** [Glassix](https://www.g2.com/sellers/glassix) - **Year Founded:** 2015 - **HQ Location:** Tel Aviv, Israel - **LinkedIn® Page:** https://www.linkedin.com/company/glassix/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Real Estate - **Company Size:** 67% Small-Business, 30% Mid-Market #### What Are Glassix's Pros and Cons? **Pros:** - Ease of Understanding (1 reviews) - Ease of Use (1 reviews) - Intuitive (1 reviews) - Simple (1 reviews) - Simple Use (1 reviews) **Cons:** - Lack of Integrations (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Glassix? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of understanding** Glassix provides, appreciating its simplicity and clarity in data presentation. - Users find Glassix to be **simple and easy to understand** , ensuring a straightforward experience without unnecessary complexity. - Users find Glassix **intuitive and straightforward** , making it easy to navigate without overwhelming data complexity. - Users find Glassix to be **simple and easy to understand** , making data management straightforward and uncomplicated. - Users appreciate the **simple and easy-to-understand interface** of Glassix, making it user-friendly and effective. **Cons:** - Users feel the **lack of integrations** limits Glassix, making it less effective as a standalone solution. - Users find Glassix has **limited features** , making it feel incomplete for their needs and functionalities. - Users feel that Glassix has **missing features** , indicating it's not a complete program on its own. #### What Are Recent G2 Reviews of Glassix? **"[Restructuring School Communication](https://www.g2.com/survey_responses/glassix-review-9468016)"** **Rating:** 5.0/5.0 stars *— Reem O.* [Read full review](https://www.g2.com/survey_responses/glassix-review-9468016) --- **"[We get more done with Glassix AI](https://www.g2.com/survey_responses/glassix-review-9744629)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/glassix-review-9744629) --- ### 22. [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews) MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **How Do G2 Users Rate MeBeBot Intelligent Assistant?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind MeBeBot Intelligent Assistant?** - **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot) - **Year Founded:** 2018 - **HQ Location:** Austin, US - **Twitter:** @HRTalkBot (34 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33190792 (17 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 42% Mid-Market, 26% Enterprise #### What Are MeBeBot Intelligent Assistant's Pros and Cons? **Pros:** - Customer Support (12 reviews) - Ease of Use (12 reviews) - Helpful (10 reviews) - Efficiency (8 reviews) - Implementation Ease (6 reviews) **Cons:** - Integration Issues (2 reviews) - Learning Curve (2 reviews) - Reporting Issues (2 reviews) - Challenging Reporting (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About MeBeBot Intelligent Assistant? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive customer support** from MeBeBot, aiding in adoption and maximizing tool usage effectively. - Users find MeBeBot to be incredibly **easy to use** , seamlessly integrating into existing platforms and saving valuable time. - Users find MeBeBot **exceedingly helpful** by streamlining communication and saving time for internal teams in Slack. - Users commend MeBeBot for its **efficiency in providing instant answers** , significantly streamlining HR operations and enhancing employee experience. - Users appreciate the **easy implementation** of MeBeBot, seamlessly integrating with existing software and enhancing productivity. **Cons:** - Users experience **integration issues** with MeBeBot, wishing for better compatibility with various platforms for enhanced functionality. - Users find the **learning curve steep** due to a lack of how-to guides and training for new content. - Users experience **reporting issues** as the feedback system lacks essential features like auto-save and proper download formats. - Users find the **reporting challenges** with MeBeBot need significant improvements to enhance their overall experience. - Users find the **complexity of feedback management** a hurdle, desiring simpler solutions for better usability. #### What Are Recent G2 Reviews of MeBeBot Intelligent Assistant? **"[Helpful Tool for Quick Internal Support](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960) --- **"[Fast, Easy Employee Q&Simple and Helpful Tool for Managing Employee QueriesA That Saves HR Time](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)"** **Rating:** 5.0/5.0 stars *— Abhijeet S.* [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367) --- #### What Are G2 Users Discussing About MeBeBot Intelligent Assistant? - [What is MeBeBot Intelligent Assistant used for?](https://www.g2.com/discussions/what-is-mebebot-intelligent-assistant-used-for) ### 23. [DoubleTick.io](https://www.g2.com/products/doubletick-io/reviews) DoubleTick is a comprehensive, mobile-friendly WhatsApp Business API-powered marketing and CRM tool designed to enhance sales efficiency and customer engagement. It enables businesses to automate communication, manage customer interactions, and drive sales growth through the world's most popular messaging platform. With features like a cloud-based team inbox, bulk messaging, chatbots, dynamic cataloging, and real-time analytics, DoubleTick streamlines sales processes and fosters stronger customer relationships. Key Features and Functionality: - Cloud-Based Team Inbox: Facilitates collaborative customer communication by allowing multiple team members to manage conversations with role-based access controls. - Broadcast and Bulk Messaging: Enables sending personalized messages to a large audience simultaneously, enhancing customer engagement and marketing reach. - Chatbots and Automation: Deploys intelligent chatbots to handle FAQs, process requests, and qualify leads, providing 24/7 customer support and reducing manual workload. - Dynamic Cataloging: Allows businesses to share product catalogs directly through WhatsApp, enabling customers to browse and place orders seamlessly. - Real-Time Analytics and Reports: Offers in-depth insights into team performance, customer interactions, and campaign effectiveness, aiding in data-driven decision-making. - Role-Based Access Control: Assigns specific roles and permissions to team members, ensuring secure and efficient management of customer interactions. Primary Value and Solutions Provided: DoubleTick addresses the need for efficient and scalable customer communication by leveraging WhatsApp's widespread usage. It automates routine tasks, accelerates response times, and centralizes customer interactions, reducing operational overhead. By integrating with existing business tools and providing real-time analytics, DoubleTick empowers businesses to enhance customer engagement, improve sales conversion rates, and build lasting customer relationships. Its user-friendly interface and mobile accessibility ensure that businesses of all sizes can effectively manage their sales and marketing efforts on a single platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 80 **How Do G2 Users Rate DoubleTick.io?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 9.7/10 (Category avg: 8.5/10) - **Collection of information:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind DoubleTick.io?** - **Seller:** [Apport Software Solution Pvt. Ltd.](https://www.g2.com/sellers/apport-software-solution-pvt-ltd) - **Year Founded:** 2017 - **HQ Location:** Mumbai, Maharashtra - **LinkedIn® Page:** https://www.linkedin.com/company/doubletickcx/ (162 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Real Estate, Health, Wellness and Fitness - **Company Size:** 65% Small-Business, 26% Mid-Market #### What Are DoubleTick.io's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Customer Support (10 reviews) - Easy Setup (7 reviews) - Time-saving (6 reviews) - Automation (5 reviews) **Cons:** - Account Management Issues (1 reviews) - AI Limitations (1 reviews) - Communication Issues (1 reviews) - Complex Setup (1 reviews) - Delay Issues (1 reviews) ### What Do G2 Reviewers Say About DoubleTick.io? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of DoubleTick.io, enjoying its user-friendly interface and quick setup process. - Users value the **immediate customer support** from DoubleTick.io, enhancing their overall experience and satisfaction. - Users find the **easy setup** of DoubleTick.io highly beneficial for a smooth start with the platform. - Users find DoubleTick.io a **time-saving tool** with easy setup and efficient automation for business tasks. - Users love the **time-saving automation** of DoubleTick.io, enhancing efficiency and simplifying customer outreach. **Cons:** - Users often face **frequent changes in account managers** , leading to inconsistencies and challenges in account management. - Users find **AI limitations** problematic, as automated messages may not function properly in all countries. - Users face **communication issues** with DoubleTick.io, as automated messages lack consistency across different countries. - Users experience a **complex setup** process with DoubleTick.io, making initial configuration challenging. - Users often face **delay issues** due to frequent system downtime, though support is responsive and helpful. #### What Are Recent G2 Reviews of DoubleTick.io? **"[Effortless Automation with Exceptional Support](https://www.g2.com/survey_responses/doubletick-io-review-12494109)"** **Rating:** 5.0/5.0 stars *— Ankur S.* [Read full review](https://www.g2.com/survey_responses/doubletick-io-review-12494109) --- **"[Helps Me Reach More Clients](https://www.g2.com/survey_responses/doubletick-io-review-12700690)"** **Rating:** 4.5/5.0 stars *— ARVIND S.* [Read full review](https://www.g2.com/survey_responses/doubletick-io-review-12700690) --- ### 24. [Warmly](https://www.g2.com/products/warmly-warmly/reviews) Warmly is an AI-native revenue platform built for B2B companies. Headquartered in San Francisco, Warmly deploys two AI agents that run your entire go-to-market motion - the TAM Agent for outbound and the Inbound Agent for website conversion. Together, they identify, engage, and convert buyers into pipeline around the clock, with no reliance on manual headcount. Most revenue teams are stuck in the same loop. SDRs spend hours researching accounts, building lists, and sending outreach that rarely lands at the right moment. Meanwhile, the website - the highest-intent channel in the entire funnel - quietly loses buyers every single day. Visitors show up, look around, and leave without ever talking to a human. By the time a rep follows up, the window is closed. In a world where 78% of buyers choose the vendor that responds first, speed and precision are everything. Meet Warmly's two AI agents. They work your inbound and outbound motions simultaneously, 24/7, without burning headcount. The TAM Agent handles outbound. It maps your entire addressable market, scores accounts by ICP fit and real-time buying intent, and automatically identifies the right contacts within each buying committee. From there, it orchestrates coordinated campaigns across email, LinkedIn, and ads - reaching the right person, at the right time, with the right message, across the right channel. As signals shift, the TAM Agent reprioritizes in real time, always focusing on the accounts most likely to convert. The Inbound Agent works your website. It identifies every visitor at the person level - not just the company - and instantly understands where they are in the buying journey. High-intent visitors are greeted with AI-powered chat, live demos, personalized offers, and one-click meeting booking. Hot leads get routed to the right rep the moment they arrive. Anyone who leaves without converting gets re-engaged through automated follow-up and LinkedIn ad retargeting. Your website stops leaking pipeline. Both agents run on the Warmly Context Graph - a unified data layer combining 250+ signals, 400 million B2B contacts, and first, second, and third-party intent data into a complete picture of every account and contact. Every interaction feeds back into the system, so the agents get smarter over time. Companies like TrustArc, TigerGraph, Kadence, and Innerspace have replaced costly SDR services with Warmly's AI agents - cutting CAC by 50%, and eliminating $20,000 to $40,000 a month in outsourced SDR costs. **Average Rating:** 4.5/5.0 **Total Reviews:** 242 **How Do G2 Users Rate Warmly?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 7.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Warmly?** - **Seller:** [Warmly](https://www.g2.com/sellers/warmly) - **Company Website:** https://warmly.ai - **Year Founded:** 2020 - **HQ Location:** San Francisco, CA - **Twitter:** @warmlyai (526 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/warmly-ai/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 77% Small-Business, 21% Mid-Market #### What Are Warmly's Pros and Cons? **Pros:** - Lead Generation (10 reviews) - Helpful (9 reviews) - Ease of Use (8 reviews) - Integrations (7 reviews) - Easy Setup (6 reviews) **Cons:** - Data Inaccuracy (5 reviews) - Expensive (4 reviews) - Inaccuracy (4 reviews) - Inaccurate Data (4 reviews) - Integration Issues (4 reviews) ### What Do G2 Reviewers Say About Warmly? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective lead generation** features of Warmly, enhancing engagement and simplifying account-based marketing strategies. - Users find the **fast and simple sign-up process** particularly helpful, enhancing their overall experience with Warmly. - Users find Warmly's **ease of use** impressive, especially with its quick setup and clear dashboard layout. - Users value the **strong Slack integration** of Warmly, enabling efficient real-time engagement with website visitors. - Users value the **easy setup** of Warmly, leading to immediate results and a seamless onboarding experience. **Cons:** - Users experience notable **data inaccuracy** as it misidentifies visitors, impacting reliability and user confidence in the tool. - Users find the pricing to be **expensive** for a product aimed at small to medium businesses. - Users report **inaccuracy issues** with visitor identification, especially for smaller companies or shared networks. - Users experience **inaccurate data** with Warmly, often identifying unrelated visitors and lacking reliable contact information. - Users find **limited integrations** frustrating, often leading to inefficiencies and excessive credit usage for internal visits. #### What Are Recent G2 Reviews of Warmly? **"[A flashlight on anonymous traffic and an orchestra for our GTM motion](https://www.g2.com/survey_responses/warmly-review-12669719)"** **Rating:** 4.5/5.0 stars *— Paul B.* [Read full review](https://www.g2.com/survey_responses/warmly-review-12669719) --- **"[Powerful Engagement with Dedicated Support](https://www.g2.com/survey_responses/warmly-review-12674160)"** **Rating:** 4.0/5.0 stars *— Udit K.* [Read full review](https://www.g2.com/survey_responses/warmly-review-12674160) --- ### 25. [Sense](https://www.g2.com/products/sense-sense/reviews) Sense is a type of AI-powered talent engagement solution designed to help organizations streamline their recruitment processes while enhancing the candidate experience. By integrating advanced technology with user-friendly features, Sense addresses the complexities of talent acquisition, making it easier for recruiters to connect with potential candidates and manage their hiring workflows efficiently. The target audience for Sense includes HR professionals, recruiters, and talent acquisition teams across various industries. Organizations seeking to improve their recruitment strategies and engage candidates more effectively can benefit from the platform's comprehensive capabilities. Sense is particularly useful for companies that prioritize personalized communication and aim to create a seamless experience for candidates throughout the hiring journey. By leveraging AI-driven insights, organizations can make informed decisions that lead to better hiring outcomes. Key features of Sense include Recruiting Automation, which helps streamline repetitive tasks, allowing recruiters to focus on strategic initiatives. The Talent CRM enables organizations to manage candidate relationships effectively, while customizable Career Sites provide a platform for showcasing company culture and job opportunities. Additionally, Campaigns allow for targeted outreach, and Candidate Scoring & Matching ensures that the most suitable candidates are prioritized based on their qualifications and fit for the role. The AI Chatbot and Text Messaging features facilitate real-time communication, enhancing engagement and responsiveness. Interview Scheduling and Referrals further simplify the recruitment process, making it easier to coordinate interviews and tap into existing employee networks for potential candidates. By combining these features, Sense not only enhances recruiter efficiency but also fosters a more engaging and personalized experience for candidates. The platform's ability to integrate multiple communication channels ensures that candidates receive timely updates and support throughout the hiring process. This holistic approach to talent engagement distinguishes Sense in the competitive landscape of recruitment solutions, making it a valuable tool for organizations aiming to attract and retain top talent. **Average Rating:** 4.5/5.0 **Total Reviews:** 557 **How Do G2 Users Rate Sense?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Sense?** - **Seller:** [Sense](https://www.g2.com/sellers/sense) - **Company Website:** https://www.sensehq.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, US - **Twitter:** @Sense_HQ (967 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10695065/ (480 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Recruiter, Branch Manager - **Top Industries:** Staffing and Recruiting, Hospital & Health Care - **Company Size:** 55% Mid-Market, 32% Small-Business #### What Are Sense's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Automation (9 reviews) - Integrations (9 reviews) - Communication (8 reviews) - Easy Integrations (7 reviews) **Cons:** - Messaging Issues (7 reviews) - Glitches (4 reviews) - Slow Loading (4 reviews) - Slow Performance (4 reviews) - Slow Processing (4 reviews) ### What Do G2 Reviewers Say About Sense? *AI-generated summary from verified user reviews* **Pros:** - Users find Sense to be **intuitive and easy to use** , greatly enhancing communication and increasing efficiency in outreach. - Users appreciate the **automation features** of Sense that simplify communication and significantly enhance productivity. - Users value the **easy integrations** of Sense, enhancing communication and streamlining recruitment efforts effortlessly. - Users value the **streamlined communication** of Sense, enhancing efficiency in candidate outreach and engagement. - Users value the **easy integrations** of Sense, enhancing engagement and streamlining communication with minimal setup required. **Cons:** - Users experience **messaging issues** with Sense, facing glitches that hinder communication and profile searches. - Users experience occasional **glitches** such as slow loading and freezing, which can disrupt the workflow. - Users experience **slow loading** times with Sense, especially during larger campaigns, affecting overall efficiency and usability. - Users often experience **slow performance** with Sense, noting lags and delays that hinder productivity during use. - Users experience occasional **slow processing** with Sense, particularly when managing large campaigns or bulk messaging. #### What Are Recent G2 Reviews of Sense? **"[Streamlines Communication and Boosts Productivity Effortlessly](https://www.g2.com/survey_responses/sense-review-12164414)"** **Rating:** 5.0/5.0 stars *— Amit S.* [Read full review](https://www.g2.com/survey_responses/sense-review-12164414) --- **"[Immensely powerful product](https://www.g2.com/survey_responses/sense-review-5407661)"** **Rating:** 4.0/5.0 stars *— Taylor W.* [Read full review](https://www.g2.com/survey_responses/sense-review-5407661) --- #### What Are G2 Users Discussing About Sense? - [Is Qlik Sense is a software?](https://www.g2.com/discussions/is-qlik-sense-is-a-software) - [What are the main features of QlikView?](https://www.g2.com/discussions/what-are-the-main-features-of-qlikview) - [What is Qlik Sense software used for?](https://www.g2.com/discussions/what-is-qlik-sense-software-used-for) - 5 comments - [What are the features of Qlik Sense?](https://www.g2.com/discussions/what-are-the-features-of-qlik-sense) ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.