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Best Chatbots Software for Medium-Sized Businesses - Page 2

Blue Bowen
BB
Researched and written by Blue Bowen

Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Chatbots category.

In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Medium-Sized Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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80 Listings in Chatbots Available
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    G2 Score
CommBox
(50)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CommBox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Automation
    4
    Customer Support
    4
    Ease of Use
    4
    Helpful
    4
    Cons
    Complex Platform
    2
    Complexity
    1
    Complex Setup
    1
    Cost
    1
    Delay Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CommBox features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    9.7
    Control
    Average: 8.7
    9.2
    Analytics
    Average: 8.5
    9.0
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CommBox
    Year Founded
    2013
    HQ Location
    Glil-Yam, Hasharon
    LinkedIn® Page
    www.linkedin.com
    108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 36% Small-Business
CommBox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Automation
4
Customer Support
4
Ease of Use
4
Helpful
4
Cons
Complex Platform
2
Complexity
1
Complex Setup
1
Cost
1
Delay Issues
1
View All Pros and Cons
CommBox features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
9.7
Control
Average: 8.7
9.2
Analytics
Average: 8.5
9.0
Collection of information
Average: 8.6
Seller Details
Seller
CommBox
Year Founded
2013
HQ Location
Glil-Yam, Hasharon
LinkedIn® Page
www.linkedin.com
108 employees on LinkedIn®
Alexa for Business
(44)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alexa lets people use their voice to interact with technology so they can spontaneously ask questions in a way that feels natural. Alexa for Business gives you the tools you need to manage Alexa-enabl

    Users
    No information available
    Industries
    • Higher Education
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Alexa for Business Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Creation
    1
    Scheduling
    1
    Time-saving
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alexa for Business features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Control
    Average: 8.7
    10.0
    Analytics
    Average: 8.5
    9.4
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,217,364 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143,584 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Alexa lets people use their voice to interact with technology so they can spontaneously ask questions in a way that feels natural. Alexa for Business gives you the tools you need to manage Alexa-enabl

Users
No information available
Industries
  • Higher Education
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 25% Mid-Market
Alexa for Business Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Creation
1
Scheduling
1
Time-saving
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Alexa for Business features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
10.0
Control
Average: 8.7
10.0
Analytics
Average: 8.5
9.4
Collection of information
Average: 8.6
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,217,364 Twitter followers
LinkedIn® Page
www.linkedin.com
143,584 employees on LinkedIn®
Ownership
NASDAQ: AMZN

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Glassix
(202)4.8 out of 5
Save to My Lists
DealsSpecial offer!
30% Off: $45.50 per user/month (Growth)
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

    Users
    No information available
    Industries
    • Information Technology and Services
    • Real Estate
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    42
    AI Assistance
    35
    Ease of Use
    33
    AI Efficiency
    29
    Automation
    29
    Cons
    Insufficient Information
    12
    Lack of Guidance
    7
    Learning Curve
    6
    Limited Features
    5
    Poor Customer Support
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassix features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.6
    Control
    Average: 8.7
    9.5
    Analytics
    Average: 8.5
    10.0
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassix
    Year Founded
    2015
    HQ Location
    Tel Aviv, Israel
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

Users
No information available
Industries
  • Information Technology and Services
  • Real Estate
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
Glassix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
42
AI Assistance
35
Ease of Use
33
AI Efficiency
29
Automation
29
Cons
Insufficient Information
12
Lack of Guidance
7
Learning Curve
6
Limited Features
5
Poor Customer Support
5
View All Pros and Cons
Glassix features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.6
Control
Average: 8.7
9.5
Analytics
Average: 8.5
10.0
Collection of information
Average: 8.6
Seller Details
Seller
Glassix
Year Founded
2015
HQ Location
Tel Aviv, Israel
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
SOCi
(3,576)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Chatbots software
View top Consulting Services for SOCi
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 52% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a social media management platform that allows users to manage and schedule their social media content across multiple platforms.
    • Reviewers appreciate SOCi's user-friendly interface, its ability to schedule posts in advance, and its integration with various social media platforms, which streamlines the process of managing social media content.
    • Reviewers noted some challenges with SOCi, including difficulties in navigating some features, occasional technical issues, and a learning curve for understanding all the platform's capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,238
    Post Scheduling
    826
    Scheduling Posts
    673
    Centralized Management
    657
    Scheduling
    633
    Cons
    Missing Features
    303
    Posting Issues
    295
    Limited Features
    242
    Learning Curve
    197
    Improvement Needed
    189
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Control
    Average: 8.7
    8.3
    Analytics
    Average: 8.5
    8.3
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    621 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 52% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a social media management platform that allows users to manage and schedule their social media content across multiple platforms.
  • Reviewers appreciate SOCi's user-friendly interface, its ability to schedule posts in advance, and its integration with various social media platforms, which streamlines the process of managing social media content.
  • Reviewers noted some challenges with SOCi, including difficulties in navigating some features, occasional technical issues, and a learning curve for understanding all the platform's capabilities.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,238
Post Scheduling
826
Scheduling Posts
673
Centralized Management
657
Scheduling
633
Cons
Missing Features
303
Posting Issues
295
Limited Features
242
Learning Curve
197
Improvement Needed
189
View All Pros and Cons
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.2
Control
Average: 8.7
8.3
Analytics
Average: 8.5
8.3
Collection of information
Average: 8.6
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
621 employees on LinkedIn®
MessageMind
(21)5.0 out of 5
4th Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox avail

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 48% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Messagemind is a platform that simplifies reputation management and allows for real-time collaboration on tickets through a live chat format.
    • Reviewers frequently mention the ease of use, versatile chat features, and the ability to control the system down to the smallest detail, which has improved overall productivity.
    • Reviewers noted some inconsistencies between the features available on the mobile and web apps, and the AI system is still in its early stages and not particularly easy to use given specific requirements.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MessageMind Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    10
    Automation
    8
    Ease of Use
    8
    Easy Setup
    7
    Helpful
    7
    Cons
    Learning Curve
    4
    AI Limitations
    2
    Cost
    2
    Limited Customization
    2
    Expensive
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MessageMind features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Control
    Average: 8.7
    10.0
    Analytics
    Average: 8.5
    10.0
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MessageMind
    Year Founded
    2023
    HQ Location
    ,
    Twitter
    @messagemind_ai
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox avail

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 48% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Messagemind is a platform that simplifies reputation management and allows for real-time collaboration on tickets through a live chat format.
  • Reviewers frequently mention the ease of use, versatile chat features, and the ability to control the system down to the smallest detail, which has improved overall productivity.
  • Reviewers noted some inconsistencies between the features available on the mobile and web apps, and the AI system is still in its early stages and not particularly easy to use given specific requirements.
MessageMind Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
10
Automation
8
Ease of Use
8
Easy Setup
7
Helpful
7
Cons
Learning Curve
4
AI Limitations
2
Cost
2
Limited Customization
2
Expensive
1
View All Pros and Cons
MessageMind features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
10.0
Control
Average: 8.7
10.0
Analytics
Average: 8.5
10.0
Collection of information
Average: 8.6
Seller Details
Seller
MessageMind
Year Founded
2023
HQ Location
,
Twitter
@messagemind_ai
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Twixor
(86)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

    Users
    • Conference Producer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twixor Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Features
    41
    Automation
    32
    Efficiency
    29
    Artificial Intelligence
    28
    Cons
    Learning Curve
    25
    Steep Learning Curve
    14
    Difficult Learning
    13
    Limited Customization
    12
    Integration Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twixor features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.5
    Control
    Average: 8.7
    9.6
    Analytics
    Average: 8.5
    9.3
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twixor
    Company Website
    Year Founded
    2019
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

Users
  • Conference Producer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Small-Business
  • 38% Mid-Market
Twixor Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Features
41
Automation
32
Efficiency
29
Artificial Intelligence
28
Cons
Learning Curve
25
Steep Learning Curve
14
Difficult Learning
13
Limited Customization
12
Integration Issues
9
View All Pros and Cons
Twixor features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
9.5
Control
Average: 8.7
9.6
Analytics
Average: 8.5
9.3
Collection of information
Average: 8.6
Seller Details
Seller
Twixor
Company Website
Year Founded
2019
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
Leadoo
(110)4.7 out of 5
Save to My Lists
Entry Level Price:£699.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website con

    Users
    • Marketing Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Leadoo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    30
    Customer Support
    29
    Ease of Use
    27
    Easy Setup
    15
    Features
    15
    Cons
    Learning Curve
    4
    Time-Consuming
    3
    Time Consumption
    3
    Limited Customization
    2
    Missing Features
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Leadoo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Control
    Average: 8.7
    9.0
    Analytics
    Average: 8.5
    8.9
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Leadoo Marketing Technologies
    Year Founded
    2018
    HQ Location
    Helsinki, FI
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website con

Users
  • Marketing Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
Leadoo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
30
Customer Support
29
Ease of Use
27
Easy Setup
15
Features
15
Cons
Learning Curve
4
Time-Consuming
3
Time Consumption
3
Limited Customization
2
Missing Features
2
View All Pros and Cons
Leadoo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
8.6
Control
Average: 8.7
9.0
Analytics
Average: 8.5
8.9
Collection of information
Average: 8.6
Seller Details
Seller
Leadoo Marketing Technologies
Year Founded
2018
HQ Location
Helsinki, FI
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®
LivePerson
(195)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 43% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LivePerson is an AI Chatbot technology used for handling routine customer interactions and issues, customizable to tailor communications based on user needs.
    • Users like the intelligent and informative responses provided by LivePerson, its ability to handle multiple chat sessions at once, and its integration with various channels such as social media, WhatsApp, and SMS.
    • Reviewers experienced complexity in the setup process, particularly in configuration and performance management, and have also reported issues with message delivery due to an auto-closing feature, disconnections during network issues, and escalating prices.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    26
    Helpful
    23
    Ease of Use
    21
    Artificial Intelligence
    14
    Customer Support
    13
    Cons
    Learning Curve
    15
    Expensive
    9
    Steep Learning Curve
    9
    Complexity
    8
    Inadequate Reporting
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Control
    Average: 8.7
    8.3
    Analytics
    Average: 8.5
    8.7
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,870 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,258 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 43% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LivePerson is an AI Chatbot technology used for handling routine customer interactions and issues, customizable to tailor communications based on user needs.
  • Users like the intelligent and informative responses provided by LivePerson, its ability to handle multiple chat sessions at once, and its integration with various channels such as social media, WhatsApp, and SMS.
  • Reviewers experienced complexity in the setup process, particularly in configuration and performance management, and have also reported issues with message delivery due to an auto-closing feature, disconnections during network issues, and escalating prices.
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
26
Helpful
23
Ease of Use
21
Artificial Intelligence
14
Customer Support
13
Cons
Learning Curve
15
Expensive
9
Steep Learning Curve
9
Complexity
8
Inadequate Reporting
8
View All Pros and Cons
LivePerson features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.2
8.7
Control
Average: 8.7
8.3
Analytics
Average: 8.5
8.7
Collection of information
Average: 8.6
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,870 Twitter followers
LinkedIn® Page
www.linkedin.com
1,258 employees on LinkedIn®
LiveChat
(762)4.5 out of 5
View top Consulting Services for LiveChat
Save to My Lists
DealsSpecial offer!
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

    Users
    • Customer Service Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    3
    Ease of Use
    2
    User Interface
    2
    Channel Management
    1
    Customer Support
    1
    Cons
    Billing Issues
    1
    Chatbot Issues
    1
    Messaging Issues
    1
    Poor Customer Support
    1
    Poor Navigation
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text
    Company Website
    Year Founded
    2002
    HQ Location
    Wrocław, Lower Silesia
    LinkedIn® Page
    www.linkedin.com
    375 employees on LinkedIn®
    Ownership
    WSE: TXT
Product Description
How are these determined?Information
This description is provided by the seller.

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

Users
  • Customer Service Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 36% Mid-Market
LiveChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
3
Ease of Use
2
User Interface
2
Channel Management
1
Customer Support
1
Cons
Billing Issues
1
Chatbot Issues
1
Messaging Issues
1
Poor Customer Support
1
Poor Navigation
1
View All Pros and Cons
LiveChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Text
Company Website
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
375 employees on LinkedIn®
Ownership
WSE: TXT
FreshChat
(487)4.4 out of 5
View top Consulting Services for FreshChat
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FreshChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Helpful
    18
    Features
    17
    Automation
    12
    Chat Features
    12
    Cons
    Missing Features
    10
    Learning Curve
    8
    Chatbot Issues
    7
    Chat Issues
    7
    Limited Features
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Control
    Average: 8.7
    8.5
    Analytics
    Average: 8.5
    8.8
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,074 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 36% Mid-Market
FreshChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Helpful
18
Features
17
Automation
12
Chat Features
12
Cons
Missing Features
10
Learning Curve
8
Chatbot Issues
7
Chat Issues
7
Limited Features
7
View All Pros and Cons
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.6
Control
Average: 8.7
8.5
Analytics
Average: 8.5
8.8
Collection of information
Average: 8.6
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,074 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Kapture CX
(328)4.6 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • CEO
    • Team Leader
    Industries
    • Consumer Services
    • Pharmaceuticals
    Market Segment
    • 58% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer support platform that centralizes customer interactions across multiple channels and automates ticket assignment.
    • Users frequently mention the platform's unified dashboard, automation features, and detailed analytics as key benefits, highlighting the ease of managing customer interactions and tracking performance.
    • Users reported occasional latency issues, complexities with customization, and a steep learning curve for new users, particularly with advanced features and the mobile app.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Features
    71
    Helpful
    69
    Customer Support
    60
    User-Friendly
    59
    Cons
    Slow Performance
    40
    Delays
    37
    Improvement Needed
    36
    Slow Loading
    33
    Slow Speed
    25
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Control
    Average: 8.7
    8.8
    Analytics
    Average: 8.5
    9.0
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    140 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • CEO
  • Team Leader
Industries
  • Consumer Services
  • Pharmaceuticals
Market Segment
  • 58% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer support platform that centralizes customer interactions across multiple channels and automates ticket assignment.
  • Users frequently mention the platform's unified dashboard, automation features, and detailed analytics as key benefits, highlighting the ease of managing customer interactions and tracking performance.
  • Users reported occasional latency issues, complexities with customization, and a steep learning curve for new users, particularly with advanced features and the mobile app.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Features
71
Helpful
69
Customer Support
60
User-Friendly
59
Cons
Slow Performance
40
Delays
37
Improvement Needed
36
Slow Loading
33
Slow Speed
25
View All Pros and Cons
Kapture CX features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.0
Control
Average: 8.7
8.8
Analytics
Average: 8.5
9.0
Collection of information
Average: 8.6
Seller Details
Seller
Kapture CX
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
140 Twitter followers
LinkedIn® Page
www.linkedin.com
542 employees on LinkedIn®
Ada
(167)4.6 out of 5
Optimized for quick response
View top Consulting Services for Ada
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pi

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 63% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ada Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Helpful
    15
    Features
    12
    Customer Support
    11
    Automation
    7
    Cons
    Integration Issues
    10
    Missing Features
    7
    AI Limitations
    6
    Limited Features
    6
    Usability Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ada features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Control
    Average: 8.7
    7.7
    Analytics
    Average: 8.5
    8.6
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADA SUPPORT, INC.
    Company Website
    Year Founded
    2016
    HQ Location
    Toronto, Ontario
    Twitter
    @ada_cx
    1,823 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    506 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pi

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 63% Mid-Market
  • 20% Small-Business
Ada Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Helpful
15
Features
12
Customer Support
11
Automation
7
Cons
Integration Issues
10
Missing Features
7
AI Limitations
6
Limited Features
6
Usability Issues
6
View All Pros and Cons
Ada features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
8.7
Control
Average: 8.7
7.7
Analytics
Average: 8.5
8.6
Collection of information
Average: 8.6
Seller Details
Seller
ADA SUPPORT, INC.
Company Website
Year Founded
2016
HQ Location
Toronto, Ontario
Twitter
@ada_cx
1,823 Twitter followers
LinkedIn® Page
www.linkedin.com
506 employees on LinkedIn®
QuickReply.ai
(64)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    QuickReply.ai is a type of omnichannel messaging automation software that helps B2C companies manage, automate, and optimize customer conversations across WhatsApp, Instagram, Facebook Messenger, SMS,

    Users
    • Director
    Industries
    • Apparel & Fashion
    • Retail
    Market Segment
    • 69% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • QuickReply.ai is a tool that integrates with Shopify to manage and automate WhatsApp marketing.
    • Reviewers like the ease of use, seamless integration with Shopify, and the responsive customer support that QuickReply.ai provides.
    • Users reported occasional delays in automated responses and difficulties in navigating some functions of the software's user interface.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • QuickReply.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    26
    Ease of Use
    18
    Automation
    8
    Helpful
    7
    Easy Setup
    6
    Cons
    Cost
    3
    Chat Management
    2
    Expensive
    2
    Layout Issues
    2
    Unclear Understanding
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • QuickReply.ai features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Control
    Average: 8.7
    8.6
    Analytics
    Average: 8.5
    9.1
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QuickReply
    Year Founded
    2021
    HQ Location
    Gurugram, IN
    Twitter
    @QuickReplyai
    41 Twitter followers
    LinkedIn® Page
    in.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

QuickReply.ai is a type of omnichannel messaging automation software that helps B2C companies manage, automate, and optimize customer conversations across WhatsApp, Instagram, Facebook Messenger, SMS,

Users
  • Director
Industries
  • Apparel & Fashion
  • Retail
Market Segment
  • 69% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • QuickReply.ai is a tool that integrates with Shopify to manage and automate WhatsApp marketing.
  • Reviewers like the ease of use, seamless integration with Shopify, and the responsive customer support that QuickReply.ai provides.
  • Users reported occasional delays in automated responses and difficulties in navigating some functions of the software's user interface.
QuickReply.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
26
Ease of Use
18
Automation
8
Helpful
7
Easy Setup
6
Cons
Cost
3
Chat Management
2
Expensive
2
Layout Issues
2
Unclear Understanding
2
View All Pros and Cons
QuickReply.ai features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
9.0
Control
Average: 8.7
8.6
Analytics
Average: 8.5
9.1
Collection of information
Average: 8.6
Seller Details
Seller
QuickReply
Year Founded
2021
HQ Location
Gurugram, IN
Twitter
@QuickReplyai
41 Twitter followers
LinkedIn® Page
in.linkedin.com
37 employees on LinkedIn®
Humanly
(79)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Humanly is an AI recruiting platform that helps talent teams engage, screen, schedule, and interview candidates faster. It combines conversational AI, structured interviews, and a built-in Talent CRM

    Users
    No information available
    Industries
    • Staffing and Recruiting
    • Computer Software
    Market Segment
    • 48% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Humanly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    27
    Ease of Use
    27
    Helpful
    23
    Implementation Ease
    12
    Integrations
    12
    Cons
    Limited Features
    3
    Missing Features
    3
    Software Bugs
    3
    Candidate Management
    2
    Clarity Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Humanly features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Control
    Average: 8.7
    9.3
    Analytics
    Average: 8.5
    9.6
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Humanly.io
    Year Founded
    2019
    HQ Location
    Seattle, WA
    Twitter
    @humanlyHR
    879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Humanly is an AI recruiting platform that helps talent teams engage, screen, schedule, and interview candidates faster. It combines conversational AI, structured interviews, and a built-in Talent CRM

Users
No information available
Industries
  • Staffing and Recruiting
  • Computer Software
Market Segment
  • 48% Mid-Market
  • 28% Small-Business
Humanly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
27
Ease of Use
27
Helpful
23
Implementation Ease
12
Integrations
12
Cons
Limited Features
3
Missing Features
3
Software Bugs
3
Candidate Management
2
Clarity Issues
2
View All Pros and Cons
Humanly features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.2
Control
Average: 8.7
9.3
Analytics
Average: 8.5
9.6
Collection of information
Average: 8.6
Seller Details
Seller
Humanly.io
Year Founded
2019
HQ Location
Seattle, WA
Twitter
@humanlyHR
879 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
SendPulse
(700)4.6 out of 5
Save to My Lists
Entry Level Price:$0
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - b

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 90% Small-Business
    • 9% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SendPulse is a platform that combines email, SMS, and chatbot marketing in one interface, offering automation tools and integrations for client communication.
    • Reviewers like that SendPulse is easy to use, saves time, and combines multiple communication channels in one place, with a user-friendly visual email editor, reliable delivery rates, and responsive customer support.
    • Users experienced issues with the interface feeling cluttered, the reporting and analytics lacking detail, the mobile app lacking flexibility, and occasional deliverability issues with some emails ending up in spam.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SendPulse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    110
    Features
    66
    Customer Support
    58
    Automation
    53
    User-Friendly
    49
    Cons
    Missing Features
    31
    Learning Curve
    28
    Limited Features
    24
    Limited Options
    20
    Expensive
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SendPulse features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Control
    Average: 8.7
    8.6
    Analytics
    Average: 8.5
    8.8
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SendPulse
    Year Founded
    2015
    HQ Location
    New York
    Twitter
    @SendPulseCom
    2,368 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    172 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - b

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 90% Small-Business
  • 9% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SendPulse is a platform that combines email, SMS, and chatbot marketing in one interface, offering automation tools and integrations for client communication.
  • Reviewers like that SendPulse is easy to use, saves time, and combines multiple communication channels in one place, with a user-friendly visual email editor, reliable delivery rates, and responsive customer support.
  • Users experienced issues with the interface feeling cluttered, the reporting and analytics lacking detail, the mobile app lacking flexibility, and occasional deliverability issues with some emails ending up in spam.
SendPulse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Features
66
Customer Support
58
Automation
53
User-Friendly
49
Cons
Missing Features
31
Learning Curve
28
Limited Features
24
Limited Options
20
Expensive
19
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SendPulse features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.7
Control
Average: 8.7
8.6
Analytics
Average: 8.5
8.8
Collection of information
Average: 8.6
Seller Details
Seller
SendPulse
Year Founded
2015
HQ Location
New York
Twitter
@SendPulseCom
2,368 Twitter followers
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
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