
One of the things I like the most about LearnUpon is that we have monthly check-ins with our CSM. Not only do they keep us up to date on the road map, but they also are willing to set aside extra time during these sessions and additional meetings as-needed to dig deep into whatever your current needs are. The Knowledge Base is great, but the CSM relationship is even better. On occasion, there is a feature request that you don't get right away, but it makes sense how things are prioritized. They don't overcommit or expend resources on things that aren't going to be somewhat universally useful. And that's okay. Review collected by and hosted on G2.com.
Some of the Admin functionality isn't where I would like it to be. We serve hundreds of clients and thousands of users. It would be nice to have bulk-actions for removing users if we're deleting an entire group due to a client cancellation. But again, it's entirely possible that we are an outlier and most LU users don't have need to delete 100s of learners at once. Review collected by and hosted on G2.com.
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