# Recommended bot platforms for ecommerce websites?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m researching chatbot platforms that work well for ecommerce websites. I’m especially looking for tools that help answer customer questions, guide shoppers, recover carts, and improve conversion rates. Here are some of the best platforms I found that are highly rated and built with ecommerce in mind:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/tidio/reviews"><strong>Tidio</strong></a>: Tidio combines live chat and automation in one simple interface. It offers cart recovery features, product recommendations, and works with Shopify, WooCommerce, and BigCommerce.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/manychat/reviews"><strong>Manychat</strong></a>: Manychat is built for social commerce. It works with Facebook Messenger, Instagram, and WhatsApp to help automate customer support, send order updates, and increase sales through direct messaging.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/gorgias/reviews"><strong>Gorgias</strong></a>: Gorgias is a helpdesk with strong bot features made for ecommerce brands. It connects with Shopify and other platforms to pull in customer and order info, helping automate FAQs and support tickets.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-support-suite/reviews"><strong>Zendesk</strong></a>: Zendesk includes AI-powered bots that can handle common support tasks, recommend products, and pass chats to human agents when needed. It’s a good choice for scaling customer support on ecommerce sites.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/chatfuel/reviews"><strong>Chatfuel</strong></a>: A no-code chatbot builder focused on Facebook and Instagram. It helps ecommerce brands automate pre-sale questions, collect leads, and send follow-up messages to increase customer engagement.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I found these while browsing G2’s <a class="a a--md" elv="true" href="https://www.g2.com/categories/bot-platforms">bot platforms category</a>. If you’ve tried any of them, I’d love to hear how they worked for your store, especially when it comes to sales impact and ease of setup.</p>

##### Post Metadata
- Posted at: 10 months ago
- Author title: Industry Analyst
- Net upvotes: 1




## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: almost 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: almost 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: almost 13 years ago
  - Comments: 4