# Document360 Reviews **Vendor:** Kovai Limited **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 511 ## About Document360 Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. AI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media. Step-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing. Custom Workflow Builder: Automate documentation workflows with custom review stages, roles and approvals. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages ## Document360 Pros & Cons **What users like:** - Users praise the **ease of use** of Document360, highlighting its user-friendly interface and efficient setup process. (46 reviews) - Users praise the **versatile customization** of Document360, enhancing branding and improving user experience significantly. (31 reviews) - Users commend the **excellent customer support** of Document360, noting their fast and efficient assistance throughout the setup process. (29 reviews) - Users commend the **versatility and customization** of Document360, making integration and usability seamless for their platforms. (27 reviews) - Users appreciate the **versatile and customizable interface** of Document360, enhancing their platform integration and user experience. (27 reviews) - Users find Document360 to have a **highly intuitive interface** , making navigation and management effortless for everyone. (26 reviews) - Easy Setup (17 reviews) - Customization (15 reviews) - Knowledge Base (14 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users find the **missing features** of Document360, particularly for complex documents and editor tools, limiting their productivity. (11 reviews) - Users find **editing difficulties** in Document360 due to lag and formatting issues, impacting their overall experience. (10 reviews) - Users find the **editing limitations** of Document360 frustrating, especially regarding image uploads and multi-section adjustments. (9 reviews) - Users find Document360 to be **expensive** , with essential features locked behind high costs and limited sharing options. (9 reviews) - Users express frustration with the **limited customization** options in Document360, particularly for non-developers seeking design flexibility. (9 reviews) - Users face **formatting issues** and limitations in the editor's functionality that hinder their documentation experience. (8 reviews) - Users find the **learning curve challenging** , struggling with the editor and advanced features, affecting productivity and customization. (8 reviews) - Delays (7 reviews) - Limited Functionality (7 reviews) - Slow Loading (6 reviews) ## Document360 Reviews ### 1. Our users having great experience through the Document 360 knowledge base. **Rating:** 5.0/5.0 stars **Reviewed by:** Atul B. | Documentation Writer Sr., Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2025 **What do you like best about Document360?** It is an easy to use platform with WYSIWYG editors. We use Document 360 daily to update the Xponent knowledge base. Whenever we encounter any issues or require support for changes, we receive it as quickly as possible. Special thanks to the customer success team for that. It is really easy to integrate and use, you have all the different types of configurations available to use to implement and make the (CX) customer experience better. One important thing Document 360 is always ready to adopt new features that customer need. That is the main reason we migrated our knowledge from confluence to here. Our customers are really happy by using the Eddy AI to find out the feature details. Soon, we are gonna enable the chatbot also. Analytics helps us to understand customers journey on the knowledge base. **What do you dislike about Document360?** Right now I really do not have a list of features that Document 360 really does not support, We have already requested those required features and many of them are included in recent releases. Also some of them are in progress and backlog. **What problems is Document360 solving and how is that benefiting you?** We can easily manage internal and external documentation here. Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation (categories). Document 360 has integrated Eddy (AI), and our end users are really happy while using it. Even our support ticket count was reduced. Analytics reports give so much detailed information to analyze our user's interests. Knowledge-based customization helped us to make it the way we want. Even the customer success team offers some ready templates, which is so nice. Document 360 is not just providing solutions but making their (CX) customer experience better. **Official Response from Vaishnave Jayaraman:** > Hi Atul, we're thrilled to hear that you are having a great experience with Document360! Our goal is to provide an easy-to-use platform with WYSIWYG editors and quick support for any issues or changes. We're glad to hear that your support ticket count was reduced after enabling Eddy AI. We appreciate your feedback and are committed to continuously adopting new features to meet our customers' needs. ### 2. Effortless Documentation with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sunil P. | Lead Documentation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about Document360?** I find Document360 invaluable for our complete documentation of software products. I like the user interface because it's very easy to use, and no in-depth training is needed. Even newcomers can learn quickly. The customer support is excellent, which I really appreciate. I also enjoy the easy publishing of documents—it's just one click to publish our content. The initial setup was very smooth and easy, and their team helped a lot with the complete setup. **What do you dislike about Document360?** Copying multiple sections in one go and long documents lag should be improved. **What problems is Document360 solving and how is that benefiting you?** Document360 replaces PDF publishing with Knowledge base publishing. It's easy to use with no in-depth training needed, has excellent customer support, and allows easy content publishing with just one click. ### 3. Useful Features but Learning Curve Needs Work **Rating:** 2.0/5.0 stars **Reviewed by:** Joanna W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Document360?** I like that the support team is quick to respond and very helpful, especially as they assisted us in migrating from our old documentation system and findin ghte right features to suit our use-case. The formatting tools are nice and help us ensure that our documents maintain a professional and high standard appearance. I also appreciate the privacy settings on document pages, which are important as they allow us to have both private and public documents. Document360 offers better versioning of documentation compared to our previous system, which had no versioning and was risky if documents were accidentally deleted. I also find that Document360 looks better than our previous solution. **What do you dislike about Document360?** Sorting & ordering pages is clunky. The learning curve is high for new editors on our team - meaning that they don't edit or contribute to our documentation. Understanding the different types of pages/folders available is not straightforward. Limitation of the number of docs in a single folder was problematic. **What problems is Document360 solving and how is that benefiting you?** Document360 makes our documentation accessible to customers and partners, ensures it looks professional, and helps with document generation. It's helpful for us to have all our documentation in a single place ### 4. Centralized Knowledge Base with Easy Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Fahad B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Document360?** I like how Document360 helps centralize all SOPs and work instructions in a single, structured, and searchable knowledge base, solving the challenge of managing version control and keeping documentation consistent and up to date as processes evolve. What I like most about Document360 is how easy it is to create, organize, and maintain structured SOPs and other documents in one place. It's very user-friendly. It also works well for collaboration and governance around documentation. Features like role-based access, workflow approvals, and version history make it easier to control changes without slowing teams down. We switched from SharePoint to Document360 for better centralization of documents and easier collaboration. **What do you dislike about Document360?** Some aspects around content management could improve. As documentation libraries grow, maintaining categories, links, and reused content can require more manual effort, especially when restructuring information. Better visibility into where reused or linked content appears across the knowledge base would also help teams understand downstream impacts before making changes. **What problems is Document360 solving and how is that benefiting you?** Document360 centralizes SOPs and work instructions in a structured, searchable knowledge base. It solves version control issues and keeps documentation consistent as processes evolve. Collaboration features like role-based access and workflow approvals make managing changes easier without slowing down teams. ### 5. Effortless Document Publishing, Needs Better Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Melvin G. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Document360?** I love how Document360 makes it easy to publish documents to a variety of customers, saving me time. The cloud tool allows for easy modifications and publishing is smooth and efficient. I can publish and undo the publishing with just one click, and it provides options to select the audience type. The initial setup was an easy and smooth process, and I really appreciate the very good customer support of Document360. **What do you dislike about Document360?** Concurrent editing and multi copy feature is missing. **What problems is Document360 solving and how is that benefiting you?** Document360 saves me time by making it easy to publish documents to various customers. I love how easy it is to make modifications and publish changes, with options to select the audience type. ### 6. User-Friendly, Organized Documentation with Smooth Search and Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Ankush K. | Senior Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Document360?** Its user-friendly interface and organized structure. It makes creating, updating and managing documentation easy. The search and navigation are smooth, which helps in quickly finding the required information. Overall, it improves efficiency and makes documentation work more convenient. **What do you dislike about Document360?** Some features are not very intuitive at first and can take time to understand. Also, there can be occasional delays while working. **What problems is Document360 solving and how is that benefiting you?** Document360 helps in organizing and managing documentation in one place. It makes it easier to create, update and access information. This saves time, improves efficiency and helps in quickly finding the right content when needed. ### 7. AI-Powered Efficiency with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Chris H. | Global Head of Client Propositions, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Document360?** I love the AI search functionality in Document360, as it helps connect content swiftly and in a readable fashion. It allows me to stay on the homepage and get exactly what's required. Document360 helps our teams get the information they need faster and more effectively. The team can also connect products together, improving the service we offer to our clients. Additionally, I found the initial setup to be okay, with the team being very helpful. **What do you dislike about Document360?** Some of the aesthetic features could be improved. It doesn't always look very attractive and there are no easy tools to sort that. **What problems is Document360 solving and how is that benefiting you?** Document360 helps our teams access necessary information faster and more effectively. I love the AI search functionality, which connects content swiftly and readably. It allows the team to stay on the homepage, connect products, and offer better service to clients. ### 8. Efficient, User-Friendly Document Management **Rating:** 5.0/5.0 stars **Reviewed by:** Gideon B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Document360?** I like that Document360 is easy to use and consistently reliable. It's great that I can rebrand it to match our company's style. It's also beneficial that Product Managers, who aren't technical writers, can easily update the documentation, which reduces the workload on our technical writers. I appreciate that updates can be made in seconds. Setting it up was super easy too; we activated it and rebranded, even set up a second site in one day. **What do you dislike about Document360?** The editor can be improved to provide a more Google Docs look and feel for non-technical writers. **What problems is Document360 solving and how is that benefiting you?** Document360 hosts our documentation platform, enables easy update sharing and rebranding, and is user-friendly for non-technical writers like Product Managers, alleviating pressure on technical writers and ensuring instant updates. ### 9. User-Friendly Interface and Powerful Documentation Management **Rating:** 5.0/5.0 stars **Reviewed by:** MOHAMED S. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Document360?** The user-friendly interface and robust article editor are excellent. It makes creating, organizing, and updating documentation significantly faster than our previous method. I especially appreciate the version control and rollback functionality, which gives us confidence in managing changes. The ability to create private portals/documentation sites for internal teams while maintaining a separate public-facing site is a huge benefit for controlling access and ensuring data security. **What do you dislike about Document360?** While the core features are great, the search functionality could be improved to be more intelligent and forgiving of typos or natural language queries. I also find the advanced customization of the portal's design/CSS to be a bit cumbersome for non-developers. A more intuitive way to integrate with some of our other key tools (like specific CRM/Service Desk software) would also be beneficial. **What problems is Document360 solving and how is that benefiting you?** Document360 has primarily solved our problem of decentralized and inconsistent documentation. Before, documentation was scattered across multiple tools, leading to confusion and outdated information. Document360 provides a single source of truth for both our customers and our internal support team. This has reduced our customer support inquiries by X% (or 'a significant amount') and has cut down on the time it takes to onboard new staff by providing them with immediate access to structured, high-quality information. ### 10. User-Friendly Yet Pricey Document Management Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Tanvi A. | Senior Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Document360?** I use Document360 for maintaining User guides, and I love how user-friendly the UI is. It's easy to use and has version control, which really helps to scale the document. I also appreciate the easy formatting use, which allows for page-by-page management and controlled access. **What do you dislike about Document360?** Pricing is high as we are a startup company. Some packages should be there. It's a bit complex when a person starts using it as a new user. Articles' wise pricing, small team discounts, as after 6 or 10 users it gets more costly. The initial setup was a bit complex. **What problems is Document360 solving and how is that benefiting you?** I use Document360 for maintaining user guides, providing easy formatting and controlled access, which helps manage client and internal document sharing efficiently. ### 11. Effortless Setup, Outstanding Value **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Document360?** I really like how easy it was for me to start using Document360. The initial setup was a breeze, and we managed to set everything up in under an hour. The pricing is really great too. I use Document360's chatbot feature to help my users get information they need on my website from the AI assistant, which takes a lot of load off our support team. Our customer support team has found the AI assistant most helpful. **What do you dislike about Document360?** Not much, honestly! The one thing that could be improved is the UI on the admin side, but honestly it's already pretty good! **What problems is Document360 solving and how is that benefiting you?** I use Document360's AI assistant to ease our support team's workload by handling non-critical issues and providing answers on the website. ### 12. Instant Updates and Easy Page Creation, but Pricing Could Improve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Document360?** Updates are nearly instant, and it’s easy to add new pages. The version control is helpful for seeing who made edits and tracking changes. Onboarding was smooth and straightforward. **What do you dislike about Document360?** Pricing is unclear and cumbersome. There are tiers, but within each tier there are also add-ons, which makes it hard to understand what you’re actually getting. Some things make sense to be paywalled, like advanced AI features, but something like a user limit shouldn’t be. Additionally, it comes up all the time that something is restricted or locked behind another tier or add-on. Overall, it feels cheap, like they’re always trying to squeeze more out of you. **What problems is Document360 solving and how is that benefiting you?** An easy way for non-developers to update API documentation. ### 13. Responsive Support, Easy Setup, Needs AI Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** I like that the support team at Document360 is very responsive. They are quick to respond and help me solve many questions I have immediately. This ensures that I don't have any blockers and I can continue using the product seamlessly. It was really easy to onboard our entire technical writing team and support engineers, which made the initial setup of Document360 convenient. **What do you dislike about Document360?** AI features could be improved further. The editor could be more modern and support other AI-integrated workflows like auto-updating screenshots, etc. **What problems is Document360 solving and how is that benefiting you?** I find Document360 makes it easy to update our help articles and build a working knowledge base that reflects our current product. ### 14. Simplified SOP Creation with Cutting-Edge Features **Rating:** 4.5/5.0 stars **Reviewed by:** Lawrance H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Document360?** I like how Document360 is simple to use, allowing even novices to utilize it at a professional level. I enjoy being able to create and work with articles effortlessly, along with utilizing various subcategories. The language translation feature is extremely helpful, and being able to address ADA standards is appreciated. **What do you dislike about Document360?** I think Document360 could be better at adding things like videos and being more adaptable with the links that you can have. You currently have those, but it's not as smooth as it could be. **What problems is Document360 solving and how is that benefiting you?** Document360 solves the problem of creating up-to-date standard operating procedures by integrating the latest innovations in their technology. ### 15. A powerful, user-friendly knowledge base tool that transforms technical documentation workflows. **Rating:** 5.0/5.0 stars **Reviewed by:** Punit K. | Associate Technical content writer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Document360?** As a technical writer, I found Document360 incredibly easy to use right from the start. The user interface and well-organized dashboard made onboarding smooth, even without prior training, which speaks volumes about its ease of implementation. The rich markdown editor, version control, and category manager make structuring complex documentation effortless, also the reusable templates help in maintaining the consistency throughout the project. One of the standout features for me is the AI-powered Eddy search, which significantly improves content discovery for users. I also appreciated how frequently we use the integrated review workflow, especially the ability to set article status (Draft, Review, Published), which is vital for team collaboration. The customer support has been very responsive, and their documentation and live chat helped quickly resolve minor setup issues. Also, it is very prominent in maintaining the integration with other applications. **What do you dislike about Document360?** While Document360 is packed with useful features, I noticed that the load time increases slightly when handling very large projects with hundreds of articles. The performance could be optimized further for enterprise-scale documentation. Also, when I'm working with hyperlinks, I'm facing a lot of delays, which is impacting my productivity to a low level. Another point is the pricing, which can feel a bit steep for small teams or startups, especially if you're aiming to unlock advanced features like AI suggestions, private documentation, or custom branding. You can provide some unlock features in a free version and add as per subscription. Lastly, while the editor is great, there's limited real-time collaboration (like Google Docs), which can be a drawback for teams that need simultaneous editing. Also, please add an insert table option, so that i can add more than 10 rows at a time. **What problems is Document360 solving and how is that benefiting you?** Document360 is solving problems like keeping knowledge organized, finding information quickly, and sharing updates with the team easily. It benefits me by saving time, reducing repeated work, and making it simple to access the right information whenever I need it. ### 16. An Impressive AI Layer Over Mirrored Markdown **Rating:** 5.0/5.0 stars **Reviewed by:** Gareth H. | Senior Technical Writer (Contract), Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Document360?** It's ability to offer an AI layer over the top of mirrored markdown. **What do you dislike about Document360?** It would be good to have some native ADO integration to mirror repos. **What problems is Document360 solving and how is that benefiting you?** Standing up a docs-as-code repository from Cursor. ### 17. A Good knowledge base to create user manuals **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2020 **What do you like best about Document360?** We have a requirement to create user manual documentation for online customer support and Document360 was suiting the right product for us **What do you dislike about Document360?** Integration with third party bridging softwares, is now better with wide range of integration. The long waiting MCP is live now. **What problems is Document360 solving and how is that benefiting you?** Document360 addresses few of our needs including private vs public publishing of documentation. Streamlined internal process to access, save and organise date in a timely manner. AI search is the key feature used widely. ### 18. A thorough and well-researched software. **Rating:** 4.5/5.0 stars **Reviewed by:** Nikita N. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Document360?** I like this software because it offers several unique features for authors that set it apart from other documentation platforms. For example, it prevents simultaneous editing conflicts by restricting edits when another user is already working on the same content. This small but impactful feature helps preserve content authenticity and prevent accidental deletions. The platform also provides insightful analytics such as most-read articles, user likes and dislikes, and search behavior. Being senior members, these statistics make it much easier for us to evaluate content performance, identify knowledge gaps, and improve documentation quality. In addition, the version control, access permissions, and collaborative workflows with a clean authoring interface and integration options with third-party tools make it more friendly to use. I can use it and recommend it as it is easy to implement. Overall, Document360 not only simplifies documentation management but also strengthens collaboration, ensures reliability, and provides actionable insights that help organizations continuously improve their knowledge base. **What do you dislike about Document360?** The glitches are rare, and even when they do occur, the support team is proactive in gathering feedback and resolving issues much faster than expected. Problems never linger in the software for long, which is exactly what we value; timely fixes and a reliable experience. **What problems is Document360 solving and how is that benefiting you?** Document360's access controls and collaboration features make sure that our sensitive processes and workflows are only edited by authorized users, preserving both compliance and content authenticity. Its real-time analytics, such as most-viewed articles and user feedback help us quickly identify which procedures or guidelines are most valuable. This helps us to improve and streamline our documentation for attorneys, paralegals, and litigation staff. **Official Response from Vaishnave Jayaraman:** > Hi Nikita, it is great to hear how Document360's access controls and real-time analytics are benefiting your organization by preserving compliance, improving documentation, and streamlining processes for your legal team. ### 19. Highly Customizable and Time-Saving Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sergey L. **Reviewed Date:** November 16, 2025 **What do you like best about Document360?** I love how versatile and full of customization Document360 is, allowing us to shape it exactly the way we need to make it look as native as possible with our platform. I appreciate the ability to hold different spaces and authenticate our platform users without requiring new sign-ups into Document360. The ease with which we can embed it as an iframe into our platform and have it accessible as a website is remarkable. The initial setup was very easy, and every difficulty we encountered was efficiently resolved by one of their support agents, who were both fast and efficient. Overall, the way Document360 was able to make our engineering team’s time free for other tasks than developing a content and documentation system is a significant benefit, as it saves us time. **What do you dislike about Document360?** I find it challenging to control actions on the embedded portal naturally in Document360. The inability to easily enable a back button, hide the home button, or disable workspace switching for certain users is frustrating. Currently, most of these adjustments have to be made using CSS tricks, which is not as straightforward as it could be. **What problems is Document360 solving and how is that benefiting you?** I use Document360 as a knowledge base, freeing our engineering team to focus on other tasks and saving time with its versatile customization and user authentication capabilities. ### 20. Simple and reliable platform for creating and publishing documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul S. | Technical content writer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Document360?** Document360 is very easy to use and quick to implement for our team. The authoring tools are intuitive, making it simple to draft, review, and publish content regularly. We especially like features such as templates, variables, snippets, and glossary, which help in reusing content and maintaining consistency across documents. The formatting options are straightforward, and the platform ensures a smooth publishing experience. It’s a tool we can rely on daily without complexity. One thing I like about the customer service of Doc360 is always available to solve customer problems. **What do you dislike about Document360?** While the core features are excellent, we find some limitations in advanced customization and integration with other tools. At times, the interface can feel slightly slow, and new team members may need some time to get familiar with all the features. Adding more seamless integrations and richer formatting flexibility would make the platform even more powerful. Also, there is one concern, please provide a free tutorial so that normal people can engage with this platform. **What problems is Document360 solving and how is that benefiting you?** Document360 helps us manage our documentation process in a more structured and consistent way. Earlier, maintaining multiple documents and ensuring consistency across them was time-consuming. With features like templates, snippets, variables, and glossary, we can easily reuse content and keep our documentation uniform. The publishing workflow is smooth, allowing us to quickly update and share content with the team. Overall, it saves time, reduces manual effort, and ensures accuracy across all published documents. Also Document360 provide clear interface of navigation to view. Document360 solving problems like it's showing the status of the articles and we can track the revision and versions. **Official Response from Vaishnave Jayaraman:** > Hi Rahul, thank you for sharing your positive experience with Document360. We'll take your feedback into consideration as we continue to enhance our features, capabilities and resources. ### 21. Easy Article Creation and Organization, but MFA/SSO Feel Paywalled **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Document360?** It’s easy to create articles, whether starting from scratch or importing a Word document. I also find it helpful to structure pages on the knowledge base site using categories, which makes organizing content much simpler. **What do you dislike about Document360?** It’s disappointing that MFA isn’t included as a basic feature. SSO is available as an option, but it’s locked behind a paywall. **What problems is Document360 solving and how is that benefiting you?** A centrally located place to keep the guides we share with our clients. ### 22. Efficient and Reliable Knowledge Base Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rakshanda J. | Technical Content writer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Document360?** What I like best about Document360 is its clean, intuitive interface and how easy it is to structure and manage large volumes of content. The category-based hierarchy, markdown support, versioning, and real-time collaboration tools make it easy to keep documentation organized and up to date. The built-in analytics and feedback features also help track how content is performing and where improvements are needed. **What do you dislike about Document360?** One area where Document360 could improve is in its customization and design flexibility. While the platform is excellent for organizing content, it can be a bit limiting when trying to fully align the knowledge base with complex branding or UI requirements. Additionally, some advanced features may require more detailed documentation or onboarding support for new users. **What problems is Document360 solving and how is that benefiting you?** Document360 helps solve the challenge of organizing, maintaining, and scaling a centralized knowledge base for both internal teams and external users. ### 23. Leading the way to a successful knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Julian W. | Director Product Documentation, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Document360?** Wide range of functionality and ease of use. The Home Page Builder is especially good. We use Markdown a lot, after a brief learning curve and find it very powerful. The ability to copy and paste graphics easily into articles is especially useful. A new advanced search makes it easier to find information, filtered by product etc. The analytics are becoming more important to identify potential geographic areas to approach for sales. **What do you dislike about Document360?** Not being able to go back from WYSIWYG to Markdown - even if it means losing some of the WYSIWYG functions. The management of discussions on articles needs improving (compare it to Confluence) as a team account must be specified in a comment for the person to action that comment and no ability to see if comments are acted upon, rejected, etc. **Recommendations to others considering Document360:** As a state-of-the-art KB it is the best I found while looking at many options. It is not as strong as tools like Flare or FrameMaker for product documentation but is still very good with across product documentation search making it a winner. **What problems is Document360 solving and how is that benefiting you?** We had a knowledge base that looked old and unfriendly. Now we have a knowledge base that looks like it belongs in 2025. ### 24. User-Friendly, Customizable, and Reliable—Minor Formatting Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Marc H. | Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Document360?** This tool is user-friendly and straightforward when it comes to organizing topics and sub-topics. I appreciate being able to customize the branding so it matches our app’s color scheme. It integrates smoothly with other apps like ChameleonIO and offers AI APIs that can be used for help widgets within your app. We've never encountered any issues with support or experienced any downtime. Adding it to our app was also a simple process. **What do you dislike about Document360?** Occasionally, the formatting can become a little disorganized, making it difficult at times to achieve the precise text formatting you want. **What problems is Document360 solving and how is that benefiting you?** This platform offers helpful documentation for users, as well as hosting release notes and updates. ### 25. New to Doc360 in the onboarding process **Rating:** 5.0/5.0 stars **Reviewed by:** Deidre S. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Document360?** The ease of use, the features like AI, the ease of onboarding. The features that I did not realize I needed until it is shown. I am often experiencing the WOW moments with the features. **What do you dislike about Document360?** I have to be online, or connected to an internet - sometimes the connectivity is unstable were I am and impacts performance. **What problems is Document360 solving and how is that benefiting you?** We have a dev- centric DDLC, this allows for different contributors and reviewers as this is not intimidating contributors. Feedback loop with our readers, this drastically improve the experience we are giving our users, brings our documentation to industry standard. Do not require a highly skilled technical writer with extensive knowledge on toolsets, vs the skills of technical writing. The analytics, and reporting capabilities provides insight on team performance, documentation performance and quality. ### 26. Effortless Editing and Publishing, Needs Image Handling Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. **Reviewed Date:** November 24, 2025 **What do you like best about Document360?** I really appreciate the ease of publishing and editing with Document360. As a software as a service company that frequently updates technology and procedures, it's crucial for us to maintain up-to-date training materials for our external clients. Document360's user-friendly editing capabilities and the organization of help center pages make it significantly simpler to update communications in a timely manner. This ability to swiftly adapt and organize content is invaluable in maintaining efficiency and ensuring that all clients have access to the most current information. **What do you dislike about Document360?** I would like Document360 to be simpler for uploading and editing images. **What problems is Document360 solving and how is that benefiting you?** I use Document360 to easily communicate technical information in a format that's simple to edit before publishing, helping us consistently update training for clients due to frequent tech changes. Its organization and editing ease streamline help center updates. ### 27. Streamlined Documentation with Impressive AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Prakruti P. **Reviewed Date:** October 22, 2025 **What do you like best about Document360?** I love how Document360 has become an all-in-one platform for our documentation needs. Since incorporating it into our processes about a year ago, it has proven to be exactly what our company, Blue Meteor, needed for efficient documentation management, versioning, and category management. The AI assistant feature is impressive, enhancing our search capabilities and assisting with editing, adding immense value to our workflow. The setup was seamless and straightforward, facilitated by having a dedicated point of contact from the Document360 team, which made the experience hassle-free. Document360 effectively transforms our traditional document management practices, offering a robust solution for our API and product documentation while providing excellent category management options. I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control. One of the standout features for me is the robust security that Document360 offers. Additionally, it's incredibly accessible in terms of layout and structure, which is beneficial for both our team and our customers. The tool's flexibility, simplicity, and the ease of accessing, managing, and editing documentation are key reasons I would consider purchasing it again. Overall, I am very satisfied with the positive impact it has had on our documentation processes. **What do you dislike about Document360?** I have raised multiple issues with the Document360 support team. One of the main concerns is with the API documentation, which I find quite rigid and not as flexible as our previous documentation workspaces. Specifically, when attempting to create tables within the API documentation, there are significant limitations in editing the tables and the body content itself. This has been a noticeable limitation for us. Additionally, when importing documentation, there are numerous changes we need to make, particularly concerning indentation and font. Even if we attempt to rectify these issues manually, the formatting does not adjust to the correct font we select from the Document360 editor. These issues have been highlighted to the product documentation team, but they remain a source of frustration. **What problems is Document360 solving and how is that benefiting you?** I find Document360 centralizes our documentation, offering robust versioning, category management, and accessibility controls, which simplifies our documentation process significantly. ### 28. Amazing DMS for any sized company! **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Document360?** I'd say the best thing about D360 would be the sheer amount of customizations to everything, which is something we were really looking for in a platform. It was extremely easy to use, and it was very, for lack of a better word, "flowy", simply put, integration AND implementation were a breeze for all of our dev and frontline teams! **What do you dislike about Document360?** While the amount of customization is a huge plus, it can also be a tad bit overwhelming if you don't have the right team for it, or clear picture in mind of what your business needs are in relation to what the software can reasonably provide. **What problems is Document360 solving and how is that benefiting you?** The void of an adequate knowledge base and policy management software, along with a centralized "hub" for all said documents, SOPs, etc. ### 29. Centralizes Knowledge Smoothly with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Divakar M. | Technical Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Document360?** I find the interface of Document360 simple and easy to use. The support team is very helpful with queries and providing help. I also appreciate that setting it up was very easy. **What do you dislike about Document360?** NA **What problems is Document360 solving and how is that benefiting you?** Document360 stops scattered information and makes sharing a knowledge repo easy. I love its easy-to-use interface and the helpful support team. They handle queries and provide support well. ### 30. Flexible and versatile **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Document360?** The platform is pretty powerful at streamlining content operations without being too complex. We were looking for a platform that would allow content reuse, integrate with multiple SAAS systems, and do that with an easy-to-use user interface. For us, it was also important that you didn't have to be a technical writing wizard to understand content reuse, metadata, and dependencies. The migration process from our existing content was smooth, and the Document360 team supported us along the way and made any changes to the styling that we wanted. The Document360 platform is developing and changing quite fast, and the team is very active in addressing pain points and customer feedback to improve the functionalities. **What do you dislike about Document360?** The Document360 team promptly addressed all issues and answered any questions we had. Sometimes, they're a bit slow to respond, but none of my questions have gone unanswered. **What problems is Document360 solving and how is that benefiting you?** Document360 allows us to reuse content to quickly update repeating text fragments. There are also features to bulk publish and set up scheduled publishing, which are simple features but we didn't have those before. With the dependency information, we're able to understand our image use better. The built-in AI tools have proven handy to generate alt texts for images, add SEO descriptions for articles, and make tweaks to article content while editing. All in all, we have tools that have been built particularly for content management, which helps our team to scale our operations and work smarter. ### 31. Perfect solution and a big community **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel G. | Lead Knowledge Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Document360?** Document 360 have a huge following and an active community. Whether it is suggestions for new features, questions about their features, or interactions with their account managers or support teams, Document 360 always have prompt responses and go out of their way to try and help you. In terms of their offering, they have rich and robust features that will take our products far into the future. They have AI tools, customer-specific content support, multimedia options, easy-to-use editors, fine-grained styling options, a sleek design, and versatile options to solve content management problems. **What do you dislike about Document360?** Their analytics tool is good but it could be better and have options for more specific data models and goals. A lot of their best features are tied into their Enterprise Plan so you'd need to upgrade in order to make maximum use of their offerings. **What problems is Document360 solving and how is that benefiting you?** We use Document360 for both internal and external documentation. We document internal policies and processes, design specifications, and also use it as an internal hub where all our internal content resides. Additionally, we use it for support documentation for our customers, including self-service type content, customer-specific content, general help articles, how-to articles, etc. We are in the process of upgrading to the Enterprise Plan, which we believe will improve the experience our customers have with us. **Official Response from Vaishnave Jayaraman:** > Hi Samuel, we're happy to hear that you're enjoying the active community and prompt responses from our team. Our goal is to provide robust features and excellent support to help take your products to the next level. We appreciate your feedback about the analytics, and we'll take it into consideration for future improvements. ### 32. Efficient and User-Friendly Documentation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Hitesh K. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Document360?** 1. Interactive Decision Trees These help guide readers through complex processes via a visual interface. Instead of just static articles, you can build workflows/questions (radio buttons / checkboxes / dropdowns etc.) to lead users through step-by-step. Why it’s good: better for non-linear documentation, troubleshooting guides, decision support; improves self-service by making it more interactive. 2. Format Painter & Smarter Editing Tools The Advanced WYSIWYG editor has been enhanced: format painter (copy format from one section and apply to another), more intuitive table handling, improved numbered lists (ability to restart numbering, maintain alignment especially with media in between). Why it’s good: consistency in style becomes much easier; cuts down repetitive formatting; improves the polish of documents. 3. Enhanced Inline Comment Management Many upgrades around collaboration: inline comments are now preserved even after publishing articles; multiple users can resolve comments; filtering, chronological ordering etc. Why it’s good: Improves feedback loops; makes peer review smoother; keeps conversation/context even after publication; reduces “lost feedback” risk. **What do you dislike about Document360?** Nothing for now, everything seems perfect **What problems is Document360 solving and how is that benefiting you?** Document360 helps us centralize all our product and process knowledge in one place, which reduces repetitive support requests and saves our team time.” “It provides a self-service knowledge base for customers, cutting down on support tickets and improving customer satisfaction.” “It streamlines internal documentation so new team members can onboard faster and teams can access information without relying on emails or scattered files.” ### 33. Intuitive and Feature-Rich Documentation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rajiv J. **Reviewed Date:** January 15, 2026 **What do you like best about Document360?** I appreciate Document360's feature-rich platform, clean interface, and intuitive authoring and navigation. The AI features and versioning capabilities are particularly helpful. It makes our work more effective and efficient, reducing the load on our technical support teams and promoting self-service, which in turn helps to cut down on support costs. The initial setup was very easy and intuitive, with a short learning curve. **What do you dislike about Document360?** Nothing as of now **What problems is Document360 solving and how is that benefiting you?** Document360 offers versioning, intuitive authoring, and a clean interface, helping us effectively serve customers and reduce support costs by promoting self-service. ### 34. Effective documentation platform **Rating:** 4.5/5.0 stars **Reviewed by:** Nibu T. | Director Information Development, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** It's a young team and mostly very responsive. Support is pretty good. They will surprise you with how well they zero in to get to the root of the problem. I've lost count of the number of times customers want to know what is the underlying platform that we are using for our support site We have seen them grow. They treat their people well. **What do you dislike about Document360?** A lot more usability testing needs to be done. As they add more features, some things become difficult to find. We have had issues with analytics. Doesn't report what matters. Lots of noise. I've given a lot of feedback on what could actully be game changing. But not sure how long it will take. Their search isn't great. Constantly receiving poor feedback from internal and external stakeholders. The AI search works but is not really economical. Not enough ROI to justify. They also find innovative ways to charge you. One example is that they charge you for reuse of content. We are allowed 200 snippets, but anything more than that, they will charge. So you get punished for reuse :) Their versioning needs work. Authors have to explicitly fork an article to be sure that it will be versioned. If the author forgets, it will simply merge the changes and no one can figure out who did what. Of course, we have solved it to an extent using Whatfix. Analytics is still very basic. I'd want attribution of work back to the author. Right now, everyone who touches an article is responsible for it. If an article receives a dislike, I'd like to consolidate the dislikes and attribute it to an author. Similarly other metrics. They didn't have a site map for mixed projects so there was impact on Google search. They have recently introduced it **Recommendations to others considering Document360:** Brilliant product that understood a need and very cleverly solved it for us. Especially for those who didn't need nuclear powered solutions. **What problems is Document360 solving and how is that benefiting you?** We wanted an easy-to-learn and easy-to-use platform that would do both authoring and publishing of content. Migration was a big headache. I wouldn't know what to do if it were not without all the help that we got from the team. No other vendor would do this for us. ### 35. Document360 - The smart way to build knowledge bases **Rating:** 3.5/5.0 stars **Reviewed by:** Srivathsav M. | Senior IT Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Document360?** The interface is clean and easy. Collaboration is smooth since multiple people can work effortlessly. The content, images or videos looks clear, crisp and rich.I find no unnecessary options present. Also, the search feature us fast and finds answers quickly. **What do you dislike about Document360?** firstly the prices are higher. some of the important features are hidden behind the prices. Interface gets crowded while managing large docs. Importing large content takes time and feels slow. **What problems is Document360 solving and how is that benefiting you?** I firstly find the answers quickly without searching multiple sources. Support tickets are minimal because it already have self served answers. Collabaration becomes smoother since multiple writers can work at the same time without conflicts. ### 36. Based on using Document360 for over an year, my personal experience with the product **Rating:** 4.0/5.0 stars **Reviewed by:** Kruti R. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** I like that the product is 1. Easy to use - I come with background of different tool for writing documents, comparatively, this is the easiest to use, like literally no help. 2. Easy to contact help - For any reason required to get help from the support team, this is the best. The team responds promptly, efficiently involves with the help to resolve, also very patient with queries. 3. Great features - Most features are covered already and easy to understand. **What do you dislike about Document360?** I dislike that 1. For query resolution, like a new feature or function, takes too much time and we have to wait for mails to get the answer. **What problems is Document360 solving and how is that benefiting you?** We do not have an official way to provide documents to the end user; we wanted some way to provide end users our docs. Document360 being end user friendly too, it seems a bigger issue resolved easier. **Official Response from Vaishnave Jayaraman:** > Hi Kruti, thank you for sharing your positive experience with Document360. We are committed to continuously improving our product and support services to better meet your needs. ### 37. Great product to start your documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Document360?** The ease of use for content creation and publishing, Eddy AI search feature **What do you dislike about Document360?** The API documentation can be improved in document360. **What problems is Document360 solving and how is that benefiting you?** Knowledge management, AI search feature ### 38. Feature-Rich and User-Friendly, But API Docs Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Allan U. | Associate Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Document360?** Doc360 makes it easy to edit, manage and update documentation! It is very competent and have many features that compete with tools such as Confluence. **What do you dislike about Document360?** API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes. **What problems is Document360 solving and how is that benefiting you?** Previously we would have an internal platform to manage documentation. Doc360 should up as a facilitator for that, as the tool we previously used was very archaic and costly to manage. ### 39. I just love it **Rating:** 4.5/5.0 stars **Reviewed by:** Prabashi V. | Technial Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Document360?** It is easy to use, and the valuable features provided when creating documents are impressive. Additionally, there are many customization options available for building the knowledge base. **What do you dislike about Document360?** At one point, the SVG icons we were using in our documentation broke. Fortunately, the Doc360 support team came to our rescue and helped us resolve the issue. While there might have been one aspect we didn't like about Doc360, the support team's assistance made it clear that they were there for us. **What problems is Document360 solving and how is that benefiting you?** Doc360 provides an easy-to-use documentation tool that allows us to create and organize our product documentation. It also offers a platform to host this support documentation, making it simple for our clients and users to find and read the documents. ### 40. Reliable product with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Document360?** The support and customer teams are always available and very quick to respond. While being friendly and professional, they can solve problems quickly and are ready to assist with realizing customer needs together with them. The product itself is developed quickly and things like multi language availability is added soon after initial launch. Customer feedback is taken seriously and considered when developing new features to make sure that necessary use cases are being covered. Their own documentation is quite helpful and the tool itself is intuitive and fairly easy to use. If anything gets too complex, support is quick to help. Most features are accessible in the UI and do not need any advanced technical knowledge or specific implementation. Further integration into your own systems is possible. **What do you dislike about Document360?** The content editor is a bit buggy sometimes, when migrating older articles into the new editor, especially with table content. The homepage builder can be a bit unintuitive at times and could be improved. **What problems is Document360 solving and how is that benefiting you?** We can provide all information about our own product to our customers in one place. Covering both user docs as well as integration and advanced documentation. We use it both internally and externally to further self learning and communication product updates and release notes. ### 41. Review-Document 360 **Rating:** 5.0/5.0 stars **Reviewed by:** Naman T. | Executive Officer, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Document360?** I like because of its user-friendly interface. There are some very useful features like AI-driven assistance and flexible customization options for branding and layout. It's responsive customer support is something that sets it apart from most of the other platforms. **What do you dislike about Document360?** Lack of an offline mode and mobile app It's high pricing Limitations in the editor's functionality and formatting Slow loading times Need for more advanced integrations with other tools. **What problems is Document360 solving and how is that benefiting you?** There are so many flaws that occur during customer onboarding and support service that only a customer can feel (mostly frustrated!). no full coverage of product functionalities, irrelevant onboarding content, and self-help guides expectations set during sales aren’t met in the onboarding To ease these heartburns, Document360, a knowledge base platform, can help provide a detailed product overview. Knowledge Base Improves Customer Satisfaction & Success. ### 42. Feature packed KB solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Document360?** After thoroughly evaluating three similar platforms, we ultimately chose Document360. While it’s not the cheapest solution, it stood out as the most complete solution, offering everything we needed. The platform delivers strong permissions and controls at many levels, excellent customization, support for both internal and external content, and an easy-to-use editor to create content. Overall, Document360 met all of our important requirements and proved to be the best fit for our organization. **What do you dislike about Document360?** Trial periods are short, making it difficult to fully assess the product without reaching out for an extension. **What problems is Document360 solving and how is that benefiting you?** Document360 helps us organize and manage a large amount of content without relying on IT resources. The platform is easy to use, and the article creation editor makes building and maintaining content straightforward. This saves us time and ensures our information stays well-structured and accessible. ### 43. Simple UI and Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** Simple UI, Easy to use editor. Good set of metrics for analysis **What do you dislike about Document360?** Minimal features. Not enterprise-level; but I think they will get there Also the editor needs improvement **What problems is Document360 solving and how is that benefiting you?** User documentation ### 44. Exactly the tool we were looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Geraldine F. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Document360?** I really like the fact that we can have different levels of access for our categories and articles. The API and integrations are working great, everything is customizable on the public knowledge web page, the Eddy AI is very useful! And I have to add that the Technical Support and Onboarding teams are AWESOME! Very knowledgeable. **What do you dislike about Document360?** The only minor downside would be the bilingual aspect of the tool. The knowledge base site is 100% bilingual (we use French and English) but we would need to have the Portal bilingual as well. **What problems is Document360 solving and how is that benefiting you?** Internal employees guides and procedures are now centralized How-to and Ticket Deflection for our Customers now available **Official Response from Vaishnave Jayaraman:** > Hi Geraldine, we are delighted to hear that Document360 is the tool you were looking for, with its customizable access levels, API, integrations, and Eddy AI. We appreciate your feedback on the bilingual aspect and will consider it for future updates. It is great to hear that Document360 is helping centralize internal guides and procedures while also providing How-to and Ticket Deflection for your customers. ### 45. AI Assistant Revolutionize Knowledge Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sabitha A. | Presentation Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Document360?** The intuitive UI and powerful search are game changers. It's easy to structure our knowledge base with versioning, category manager, and custom roles. We also love the AI writing assistant it helps our team write better, faster. **What do you dislike about Document360?** The analytics dashboard is insightful, but a bit limited in custom reporting options. Would love deeper filters. **What problems is Document360 solving and how is that benefiting you?** We needed a scalable documentation platform that empowers both technical and non-technical teams. Document360 reduced our support tickets by 40%, improved internal knowledge sharing, and helped with faster onboarding of new employees. ### 46. Couldn't be happier with our new documentation knowledge base! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Document360?** What impressed me the most was the professional look of the platform, how easy it was to add multimedia content, and the ease of going back and forth from WYSIWIG (my preferred method) to code, should editing be needed on a case by case basis that way. Customer support was needed a couple of times as we were implementing the product, and they were always very quick and helpful. **What do you dislike about Document360?** Honestly we have very few downsides, the only one I can think of is that the table headers do not freeze to be always visible while the use is scrolling. **What problems is Document360 solving and how is that benefiting you?** Our company is a small start-up, and the knowledge base is so clean and easy for customers to find what they need that they are able to answer questions before their question becomes an issue for support. ### 47. The Best Knowledge Base Platform for Technical Writers **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina Q. | Junior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Document360?** The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. **What do you dislike about Document360?** Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. **What problems is Document360 solving and how is that benefiting you?** Document360 is constantly listening to customer feedback and incorporates it into their product release plan. I'm able to subscribe to similar issues that other customers are facing using the platform, but I also get informed via email when feedback is under review or in process in the release plan. **Official Response from Vaishnave Jayaraman:** > Hi Katrina, we are delighted to hear that you find Document360 easy to use and that you recommend it to the technical writing community, that truly means a lot to us. We have noted your feedback on version control and pricing, and we will definitely consider it as we continue improving the platform. ### 48. Integration friendly and Easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Linus K. | Junior Tech Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** 1. Very easy to integrate with other external softwares 2. Graphics and UI are very sharp 3. Not too costly 4. Allows lot of customization in KB site **What do you dislike about Document360?** 1. Takes lot of time to implement new features as they have complex workflows 2. Not all features which we were using in MS Word are available here 3. Few major integrations are missing, may be made available in future **What problems is Document360 solving and how is that benefiting you?** Easy to publish any documents and make any changes also - Saves Lot of time and work hours of authors. Web based access to all content - previously it was all PDFs and documents which was not user freindly Allow uploading Videos, PDFs and PPTs etc., - this was very difficult previously we had to share GDrive links always **Official Response from Vaishnave Jayaraman:** > Hi Linus, we are glad to hear that you find Document360 integration-friendly and easy to manage. Our team is constantly working on improving our features and integrations, so we appreciate your feedback on areas for improvement. ### 49. Good All-Rounder System, Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Document360?** I appreciated the hierarchical architecture for structuring documents. **What do you dislike about Document360?** The system can have a steep learning curve for some features. Also, the lack of a defined HIPAA policy limits the use for healthcare users. **What problems is Document360 solving and how is that benefiting you?** Providing a single source of truth for information and easy access to documents without having to hunt for them. ### 50. Consistent Updates and Effortless Documentation Sharing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2025 **What do you like best about Document360?** Consistent update notifications, ease of use and sharing documentation internally in the product teams are the biggest game-changer for us. **What do you dislike about Document360?** It has got all ends covered for the Knowledge teams. I guess the scope of improvement could be for the experience for Admins on the UX front while setting the integrations. **What problems is Document360 solving and how is that benefiting you?** Engineering support documentation. Serves as a single go-to space for the internal teams for all the products documentation and help center information ## Document360 Discussions - [Is there any restriction limit for team members?](https://www.g2.com/discussions/26616-is-there-any-restriction-limit-for-team-members) - 1 comment, 2 upvotes - [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) - 1 comment, 1 upvote - [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) - 1 comment, 1 upvote - [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) - 1 comment, 1 upvote - [Restoring a project?](https://www.g2.com/discussions/26769-restoring-a-project) - 1 comment, 1 upvote - [View Document360 pricing details and edition comparison](https://www.g2.com/products/document360/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+03%3A22%3A20+-0500&secure%5Bsession_id%5D=15c2cacf-d0bb-4416-ac1c-b3dfb4083e62&secure%5Btoken%5D=58e58d7adac03cf38b91a9f4427f9798fd8b435d6751ff453db18874a14fe3b7&format=llm_user) ## Document360 Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Casepoint](https://www.g2.com/products/casepoint/reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - [Crowdin](https://www.g2.com/products/crowdin/reviews) - [Drift](https://www.g2.com/products/drift/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [GI Big Data](https://www.g2.com/products/gi-big-data/reviews) - 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