Predictive Dialer Software

Occasional down time.

Sometimes calls are not transcribed when someone calls you back. Review collected by and hosted on G2.com.

Call volume

Call quality

Booking meetings

Engaging new leads Review collected by and hosted on G2.com.

It’s not best practice to use Parallel Dialer (Dials multiple numbers at once (simultaneously), using AI to detect when a real human picks up and instantly routes the call to the rep) to call more than a few contacts at a time, because it can actually hurt results. Teams can end up over-rotating on this feature, and once that habit forms, it’s hard to break. Also, sometimes it’s difficult to reproduce technical issues after they’ve already passed make it hard to report to tech support. Review collected by and hosted on G2.com.

Efficiency and increased output with stronger results. Dials per week increased by 39%, connect rate increased by 150%, conversations per day increased by 250%, and meetings scheduled per week increased by 120%. Review collected by and hosted on G2.com.

I'd say the reporting section would be more complex to be able to reflect more ratios. Sales ratios per say, it feels a bit limited currently. Review collected by and hosted on G2.com.

Close gives me visibility and clarity in my sales pipeline, centralizes leads, and provides an actionable view on each contact. It feels light, responsive, and reduces navigation time, making it the best CRM for cold outreach and lead generation. Review collected by and hosted on G2.com.

The biggest thing I've noticed is that while DialedIn does a really good job organizing what you say, it doesn't always prioritize what actually matters most. Review collected by and hosted on G2.com.

DialedIn makes organizing thoughts easy, turning a chore into a simple task. I don't have to sound overly polished, just express myself naturally. The AI organizes everything into something clear and readable, reducing friction and overthinking. Review collected by and hosted on G2.com.

Some virtual number requests can take longer, depending on the regulations in each country. Even so, the Squaretalk team sets expectations clearly, communicates proactively, and keeps us updated throughout the process. Review collected by and hosted on G2.com.

We needed a provider that could support our international growth without forcing us to rely on separate vendors in every region. Squaretalk offered a centralized solution that made number management much simpler and helped us keep our customer communications consistent across all the markets we operate in. Review collected by and hosted on G2.com.

I've only been using JustCall for a little over a month, so I haven't encountered any major issues so far. The platform has performed well, the features have worked as expected, and the overall experience has been positive. If I had to point to an area for improvement, it would simply be continuing to expand AI capabilities and reporting features as the product evolves. At this stage, though, I don't have any significant complaints or drawbacks to highlight based on my experience. Review collected by and hosted on G2.com.

JustCall helps me streamline my outbound prospecting by making cold calling more efficient and organized. The integration with HubSpot automatically logs calls, dispositions, texts, and activities, reducing manual data entry and ensuring my records stay up to date. It also makes it easier to capture conversation notes and follow-up actions, which helps me stay organized and maintain continuity with prospects. As a result, I spend less time on administrative tasks and more time focused on having productive sales conversations and building pipeline. Review collected by and hosted on G2.com.

I'd like to be able to remove a contact from a list in real time. We do get some misfires when we build our lists. It'd be nice to be able to take off and remove a target during the dialing session. Review collected by and hosted on G2.com.

Salesfinity boosts productivity with parallel dialing, enabling 5-10 times more conversations. It's easy to onboard reps, saving training time. High connection rates and AI features reduce note-taking and CRM updates, letting us focus on selling. Review collected by and hosted on G2.com.

Probably the UI/UX, it's not that I dislike it. I feel like it could use some modernization, and look more user-friendly. The product could also benefit from some AI-driven features. Like getting recommended AI-written phone scripts based on products & services, company overview, and problems your company solves. Review collected by and hosted on G2.com.

Achieving a higher answer rate, the SDRs at my company were having issues getting people to actually pick-up the phone and that % is now higher. Not only that, but it helped them save a lot of time dialing potential prospects one by one. Now, they're added to a dialing session, and the tool takes care of the calling which is a huge time saver for any sales organization. Review collected by and hosted on G2.com.

We used this platform for several months, and it was by far the worst product we have worked with. We encountered numerous issues when adding LinkedIn accounts, and the LinkedIn add-on itself was extremely unstable, frequently failing to load or function properly, which made it essentially unusable.

The email warm-up feature caused serious damage as well. Instead of protecting sender reputation, it generated high bounce rates that ultimately damaged—and within three months completely killed—all of our domains.

On top of these issues, communication and customer support were extremely poor. Our concerns were often ignored, and when responses did come, we were left waiting days—and sometimes even weeks—for problems to be addressed or resolved. Review collected by and hosted on G2.com.

No one Review collected by and hosted on G2.com.

The peculiarities and restrictions of each messaging channel (number of characters, media support, and so on) should be learned by agents. interface cues help Voiso deal with this fairly well. Review collected by and hosted on G2.com.

Prior to Voiso, we used to have a disjointed and annoying customer experience. When channels changed, customers kept repeating themselves, and our agents appeared incompetent despite the fact they just lacked context, we would have lost conversation history. Our customers were not happy, and we were using different platforms that did not communicate with each other. The omnichannel solution offered by Voiso was the light switch. Customers were suddenly visible in all interactions irrespective of channel. The time it took us to resolve an issue decreased by 38 percent since the agents no longer had to ask the customers to repeat the information. The score of customer satisfaction rose by 25 points. Review collected by and hosted on G2.com.

One thing I'd like to see improved is the pricing, as some of the more advanced features can get expensive for smaller teams. We've also experienced the occasional minor lag in the interface, but nothing that has significantly affected our work. Overall, these are small drawbacks, and the platform has been reliable and easy to use. Review collected by and hosted on G2.com.

CloudTalk has helped us keep all our customer communication in one place and made it much easier to manage calls. The CRM integration saves our team time by reducing manual work, and features like call recordings and AI summaries help us stay organized and improve follow-ups. Overall, it's made our workflow more efficient and helped us provide a better experience for our customers. Review collected by and hosted on G2.com.

In terms of an automatic dialer, it really is the bets and has all options/features I can think of. Review collected by and hosted on G2.com.

The most effective one has been using the "ring local" feature which dials a potential prospect with a mobile number that matches the clients local area Review collected by and hosted on G2.com.

Getting from a draft to something truly production-ready takes longer than you’d expect. V17 definitely didn’t happen overnight—there were earlier versions where the orchestrator would misread the user’s intent and send them down the wrong branch entirely, which made the experience feel unreliable at times. On top of that, for a small business the pricing feels on the heavier side. It comes across like you’re paying for enterprise-level infrastructure whether you actually need all of it or not. Review collected by and hosted on G2.com.

We needed to cut down on how many routine calls were actually reaching our staff. Insurance verification questions, appointment confirmations, and basic prescription status checks—stuff like that—were eating up time that should have gone toward real patient-care conversations. Having agents handle that first layer means the calls that do reach a person are the ones that truly need one. Review collected by and hosted on G2.com.

The only dislike is some minor glitches that occur very rarely, but again, their customer service in resolution is fantastic! Review collected by and hosted on G2.com.

Our organization was looking to improve connect rates and lie conversations with live prospects. They solved that problem while we were still test piloting them! Review collected by and hosted on G2.com.

The connection can be a little delayed depending on the browser you are using, but also super effective in Chrome. I think if you made that knowledge known as part of the onboarding process, it would be helpful. Review collected by and hosted on G2.com.

ConnectAndSell speeds up our outreach, making it easy for new reps and allowing real-time coaching. It integrates well but can have connection delays depending on the browser. Chrome works best. Review collected by and hosted on G2.com.

There's no support line, you have to email and hope someone emails you back. Most of the time, it's an automated response that takes you to a page where you have to try and figure out how to fix any issues on your own. They have no support line; it's all automated, and you are stuck without help. They also keep you hostage. I tried to email multiple times to cancel, they charged me anyways. I emailed the day they charged me and they said its too late and you have to wait 3 months. It felt like I was being held hostage. Review collected by and hosted on G2.com.

Kixie PowerCall & SMS helped me call clients. Review collected by and hosted on G2.com.

None at the moment. As a Virtual Assistant, Lead Generation Manager, and Admin Manager across various platforms, I always recommend CallTools as the top dialer whenever I work with clients. Having used a variety of dialers in different roles, CallTools consistently stands out for its robust features and ease of use. It's by far the most outstanding tool I’ve encountered. Review collected by and hosted on G2.com.

One of the biggest issues we faced was our numbers being categorized as spam, but CallTools solved this with the ability to register our phone numbers with carriers. This feature has truly eased our pain.

As an Enterprise User, we also benefit from having 100 free phone numbers for each cold caller, along with the privilege of priority support whenever issues arise.

The Support Team has been outstanding, especially with Crizelda Cagaanan and David Rojo, who have gone above and beyond to resolve my issues. They’ve not only offered exceptional assistance but also shared valuable insights and skills to help me perform my role more effectively as an Admin Manager. Review collected by and hosted on G2.com.

nothing as if now, but sometimes few application lags Review collected by and hosted on G2.com.

right now we are updated with every application that we were looking for Review collected by and hosted on G2.com.

I don't have any complaints at this time. I am so happy I have had Vonage. Review collected by and hosted on G2.com.

Easy to view your bill and any phone call received. Review collected by and hosted on G2.com.

There is no problems solving with a phone company. Review collected by and hosted on G2.com.

The call logs page isn’t very clean; it feels a bit chaotic. Sometimes I also lose my most recent call when I open it. Another issue is that if I miss adding the disposition for a call and then answer another call, the previous call ends up getting a disposition, and it’s really hard to get it back sometimes—especially with the call logs problem I mentioned.

One more thing: as much as I like the simplicity of the UI, I hate how old it feels. It’s like I’m dealing with Windows XP back in the day, and that’s it. Review collected by and hosted on G2.com.

its making it viable to be a cold caller for american clients from outside the usa and im using it right now to work with benefitlink to help people with disabilities to connect them one of the law firms that works with benefitlink to get their social security disability benefits in the usa Review collected by and hosted on G2.com.