Predictive Dialer Software

1/ I wish there was a multi-screen version during parallel dialing, so we can get more insight from each contact during those sessions. Let me explain. When power dialing, each contact opens up a dashboard where I can see various widgets, including a snapshot of their LinkedIn profile. However, you lose this feature during parallel dialing. It would be helpful to have a parallel dialing interface that gives you a dashboard for each contact, so you're better prepped for the call. This would likely work best for multi-screen setups, but it'd be a 1% boost in how relevant my convo could be.

2/ The AI note taker sometimes gets too generalized with longer detailed cold calls. I've had 10-20 minute calls where key details were missing, because the AI note taker was trying to consolidate details into high level notes. Having more specific key details can be beneficial in follow up calls to the same prospect, or to calls within the same organization. Review collected by and hosted on G2.com.

Cold calling loses steam when you're worried about capturing all the important information in notes or when you have to queue up the next contact or manually dial that call. It leaves room for SDR's/BDR's to get distracted. That results in less calls made and less conversations had, and ultimately, less meetings booked. Nooks keeps my focus on cold calling by slashing the time I spend on the admin/minutia.

I love the virtual workspace. Recently, I had a senior person coach me on my calls, which was a massive help. Without the virtual workspace, I'd have to wait for our End of Day connect to listen to call recordings together before I get feedback. Review collected by and hosted on G2.com.

While Orum is extremely powerful, there is a bit of a learning curve at the beginning, especially around pacing, call flows, and getting comfortable with handling live connects quickly. Once you get the hang of it, it’s smooth. New users may need some ramp time to feel fully confident using all of its features. Review collected by and hosted on G2.com.

With Orum, I’m able to call a large volume of people from my call list quickly and efficiently. Instead of wasting time on rings and voicemails, I can focus on live conversations. This has helped me move through my call list much faster, maximize my daily outreach, and create more opportunities without needing to work longer hours. Overall, it turns outbound calling into a scalable, high-impact activity rather than a slow, manual process. Review collected by and hosted on G2.com.

One of the major con of justcall is that the call quality often drops while connecting with our clients also the video conferencing can be better because most of the time we face lagging whenever we do international calls through this tool. Is is a customer support software for a business that can be sustainable for long term. Review collected by and hosted on G2.com.

The integration of one point contacting system for our clients as well as giving them support whenever they need help us in managing our business much efficiently and also create a better supply chain for our services. I would recommended it to all the medium and large businesses because it might not be that feasible tool for them in terms of money. Review collected by and hosted on G2.com.

If I’m being honest, the main downside for me is that Close can sometimes feel a bit rigid. It does what it’s designed to do really well, but when you want deeper customization or very detailed reports, you may hit some limits. There’s also a bit of a learning curve at the beginning, especially if you’re coming from a simpler tool. That said, none of these are deal-breakers. Review collected by and hosted on G2.com.

Close solves the problem of having sales work scattered across too many tools. Instead of jumping between a CRM, a dialer, email, and spreadsheets, everything is in one place. That alone saves a lot of time and mental energy. For me, it’s made follow-ups more consistent, calls easier to manage, and my pipeline much clearer. I spend less time organizing my work and more time actually talking to leads and moving deals forward, which has been a big win. Review collected by and hosted on G2.com.

The thing I hate about it is that it is not always flexible with changing strategies to adjust the calling rules. In case we want to replace outreach methods in a short period of time it may require additional work. This has affected our campaigns in that it has slowed the adjustments and made them manual. In the long run, it will cause a strain on the team and difficulty responding quickly when targets or messaging must change. Review collected by and hosted on G2.com.

DialedIn addresses the issue of unorganized outbound work. Previously, making calls was inconvenient and tiresome. My team now operates in a more defined procedure which enhances uniformity and morale. It has decreased the time between calls, assisted reps in staying concentrated, and made the daily outreach predictable, which improved the performance of individual agents and the business outcomes on the whole. Review collected by and hosted on G2.com.

No ringless voicemail drop, however this is not a huge deal.

It is a powerful tool, so it has many options. You'll need to go through their onboarding process to get this all done - was a helpful process. Review collected by and hosted on G2.com.

We were seeking a parallel dialler that would increase our pick-up rates, by avoiding spam flags as much as possible. Kixie additionally had local presence, which further helps pick-up rates. Review collected by and hosted on G2.com.

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional connectivity or lag issues may appear during high-traffic hours. However, these are minor compared to the overall reliability and helpful support team. Review collected by and hosted on G2.com.

Squaretalk solves the problem of managing customer communication across multiple channels by bringing everything—calls, messages, and CRM data—into one platform. This helps me and my team save time, stay organized, and respond to customers more efficiently. It improves coordination, boosts productivity, and ensures every client interaction is tracked and handled professionally. Review collected by and hosted on G2.com.

So when there's an inbound call, let's say if a specific client is having a conversation with someone from our sales team, and I need to transfer this call, I wasn't able to first talk with the team member before transferring. Earlier, there wasn't any option where I could first talk with the team member and then transfer the call, but now it has been fixed. Review collected by and hosted on G2.com.

CloudTalk automates note-taking with AI, saving us time by generating summaries directly in HubSpot. It simplifies call transfers and offers a single dashboard for efficient team communication and call tracking. Review collected by and hosted on G2.com.

We used this platform for several months, and it was by far the worst product we have worked with. We encountered numerous issues when adding LinkedIn accounts, and the LinkedIn add-on itself was extremely unstable, frequently failing to load or function properly, which made it essentially unusable.

The email warm-up feature caused serious damage as well. Instead of protecting sender reputation, it generated high bounce rates that ultimately damaged—and within three months completely killed—all of our domains.

On top of these issues, communication and customer support were extremely poor. Our concerns were often ignored, and when responses did come, we were left waiting days—and sometimes even weeks—for problems to be addressed or resolved. Review collected by and hosted on G2.com.

No one Review collected by and hosted on G2.com.

I think Talkdesk is a system that responds very well to all the demands and requirements of its users, I have nothing bad to say about the technical benefits of all its services. Review collected by and hosted on G2.com.

Talkdesk is the system that has allowed me to improve the quality and technical efficiency of the service I offer to my entire customer base, facilitating problem solving and personalized attention. Review collected by and hosted on G2.com.

While Salesfinity is very effective, there is a bit of a learning curve and it takes some time to get used to and try all the features (which is ultimately just a sign of how extensive the services are that SF provide).

Some bugs can show up from time to time, voicemail detection not always working perfectly (e.g. German mailboxes being connected as live calls). The latency when getting connected with a prospect can sometimes take a few seconds, and sometimes even longer when your internet connection isn’t stable, so that’s something to consider. Review collected by and hosted on G2.com.

Salesfinity solves the problem of manual, time-consuming outbound calling and low connect rates. By optimizing and automating the dialing process, it helps us ensure consistent communication with prospects and reduces the risk of missed opportunities. This leads to higher productivity, better lead management, and ultimately improved conversion rates for our outreach efforts. It also helps with documenting calls in our CRM and gives you valuable data for coaching and improving your skills, supports follow-up planning with provided follow up dates and tasks and let’s us have an in office experience while simultaneously calling on the Salesfloor. Review collected by and hosted on G2.com.

I wish there was a simpler way to have an agency account with less expensive seats for clients. Review collected by and hosted on G2.com.

Getting through outbound calls easier and organizing prospects. Review collected by and hosted on G2.com.

Koncert has technical defects that happens randomly and this slows down dependability

Koncert fails to capture and share the price of the program to the public Review collected by and hosted on G2.com.

Koncert has automated the outreach process, by accommodating most of the calling processes through successful dialing measures

The program is active in handling all the CRM needs and this ensures contact for clients is suitable

Koncert is magnificent in performance tracking, allowing clients to get a successful service with no issues

The app works in speeding sales cycle, something that ensures engagement is successfully done Review collected by and hosted on G2.com.

In terms of an automatic dialer, it really is the bets and has all options/features I can think of. Review collected by and hosted on G2.com.

The most effective one has been using the "ring local" feature which dials a potential prospect with a mobile number that matches the clients local area Review collected by and hosted on G2.com.

The analytics features learning curve is not as low as the basic call handling. Training sessions were beneficial, but it also took our team approximately a month to capitalize on all of it. In addition, certain of the more progressive reports cannot be effectively interpreted without a good comprehension of contact center metrics. Review collected by and hosted on G2.com.

We were operating a call center of about 200 agents in different locations, virtually unaware of what was really going on. Our previous system was giving us simple call logs, but no actual performance, quality, or customer experience. The decisions made by the management were made using anecdotal evidence and gut feelings. The analytics platform of Voiso turned us into a data company. Our most successful agents have been found to be using particular phrases and strategies which we have now integrated into training. We found that there were spikes in the number of calls that were not explained on Tuesday afternoons, which meant that we could change staffing. We identified a flaw in the product through monitoring the trend in keywords before it was a PR crisis. Above all, we are now able to present ROI to the executive leadership with actual data which helped to budget expansion. The platform literally enabled us to have business intelligence that we could not have developed ourselves at less than seven figures. Review collected by and hosted on G2.com.

Using Convoso has been easy and no serious problems encountered so far. Review collected by and hosted on G2.com.

We use Convoso for customer communication thanks to its ability to support multichannel communication and it is also a great auto dialer solution. It has boosted agent productivity and we have realized increased leads and sales. Review collected by and hosted on G2.com.

If i wants to switch Extension dialshree take time Review collected by and hosted on G2.com.

I’ve been using the DialShree Dialer for a while now, and I must say it’s one of the best tools available for streamlining customer outreach and increasing efficiency. The interface is incredibly user-friendly, making it easy to set up campaigns and manage calls. The system offers seamless integration with CRM platforms, helping my team stay organized and track interactions effortlessly Review collected by and hosted on G2.com.

I think there should be a chat option as well. Review collected by and hosted on G2.com.

Ozonetel aids in managing outbound and inbound calls, records calls, and tracks call history, enhancing customer support. It provides notifications during manual mode and offers efficient manual and blended call handling options. Review collected by and hosted on G2.com.

There's anything to dislike as the dialer functions properly and I'm making sales! Review collected by and hosted on G2.com.

I use CallTools to call multiple people at once, which simplifies my communication process. Review collected by and hosted on G2.com.

It is a little more cumbersome in that our audit team manages granular user permissions within the system than is expected. It would be convenient that historical script versioning is more directly associated to individual call records as part of long term compliance checks. The creative workarounds were also taken to automate the communications of certain sensitive call dispositions to their external alerts. Review collected by and hosted on G2.com.

Our key problem was always to comply with the requirements of complex regulations disclosures in thousands of outbound calls. Agents used to be supplied with either printouts or memorable data which brought inconsistency in information and auditing of posts or call after calls was extremely slow and error prone. Since we have implemented Readymode we are sure that all the disclosures are done accurately. The qualification time spent by our compliance group to verify past calls is very minimal and our total regulatory risk exposure has reduced tremendously. Review collected by and hosted on G2.com.