Predictive Dialer Software

One thing that I do not like much about Nooks is the fact that the dashboards that I get, the dashboard that I get when I pick up a call, it's not really something that I can adjust as per my convenience. Also, if I am in the dialer, it becomes difficult to use the rest of the application. If it was convenient to switch tabs while being within the dialer, it would help me understand multiple things better. Review collected by and hosted on G2.com.

Nooks helps me make sequential dials in parallel, enrich contacts, and analyze call patterns to identify shortcomings in my calling style. Review collected by and hosted on G2.com.

I would like to see a direct integration with Amplemarket. The SME assigned to our company said there's an API coming in the roadmap, so it's a little detailed, but everything else is great. Review collected by and hosted on G2.com.

I use Orum for daily cold calling. It helps me filter contacts with the highest connection rates, call multiple contacts at once, and rapidly connect to the first responder. It's easier to make my dials with Orum. Review collected by and hosted on G2.com.

Sometimes the calling doesn't work. It drops calls. I get too many unnecessary notifications from appointment. I don’t like that it creates new opportunities when I book decision meetings and second meetings, I would prefer if it would just foster the original booking opportunity. Review collected by and hosted on G2.com.

I use Close to stay organized by tracking meetings and leads. The follow-up prompts for emails, texts, and calls are very useful. I can easily create tasks and appreciate the old version of the opportunities list for clarity. Review collected by and hosted on G2.com.

Sometimes the mobile application experiences a slight delay in syncing notifications compared to the desktop version, which can be a bit distracting during busy hours. Additionally, I would like to see more advanced filtering options in the analytics dashboard to help us break down team performance metrics even further. Review collected by and hosted on G2.com.

JustCall has solved our problem of fragmented communication by consolidating our phone and SMS systems into one platform. This has significantly improved our lead response time and overall team productivity. Being based in India and dealing with international clients, the ability to maintain a local presence through their global numbers has increased our call pickup rates and built better trust with our customers. Review collected by and hosted on G2.com.

The biggest thing I've noticed is that while DialedIn does a really good job organizing what you say, it doesn't always prioritize what actually matters most. Review collected by and hosted on G2.com.

DialedIn makes organizing thoughts easy, turning a chore into a simple task. I don't have to sound overly polished, just express myself naturally. The AI organizes everything into something clear and readable, reducing friction and overthinking. Review collected by and hosted on G2.com.

There’s a lot of data available, which is great, but it can take time to figure out which metrics matter most for your team. A library with prebuilt monitoring dashboards would help new get up to speed faster. Review collected by and hosted on G2.com.

Managing workforce performance used to rely on manual tracking and delayed reporting. Now we have real-time visibility and can react immediately to performance issues. This improved team productivity, reduced idle time, and helped us maintain consistent service levels across campaigns. Review collected by and hosted on G2.com.

One thing I dislike about CloudTalk is that it can take a little time to get used to all the features. Sometimes the call quality depends heavily on the internet connection, and the cost can add up quickly if you need extra features. It works well overall, but those small issues can be frustrating. Review collected by and hosted on G2.com.

For me, the main benefit is that it makes communication easier and faster. Calls don’t get lost, customers are answered more quickly, and it’s simpler to keep track of conversations. It also saves time because a lot of the work (like routing calls or logging info) happens automatically, so the team can focus more on actually helping customers. Review collected by and hosted on G2.com.

I'd like to be able to remove a contact from a list in real time. We do get some misfires when we build our lists. It'd be nice to be able to take off and remove a target during the dialing session. Review collected by and hosted on G2.com.

Salesfinity boosts productivity with parallel dialing, enabling 5-10 times more conversations. It's easy to onboard reps, saving training time. High connection rates and AI features reduce note-taking and CRM updates, letting us focus on selling. Review collected by and hosted on G2.com.

Nothing I can think of. It has always worked great. Review collected by and hosted on G2.com.

PhoneBurner helps my team make more dials per hour and reduces the time spent finding contacts, streamlining the process to have more conversations. It's easy to set up, fast to onboard, and simplifies team management with logical workflows, reports, and data. Review collected by and hosted on G2.com.

We used this platform for several months, and it was by far the worst product we have worked with. We encountered numerous issues when adding LinkedIn accounts, and the LinkedIn add-on itself was extremely unstable, frequently failing to load or function properly, which made it essentially unusable.

The email warm-up feature caused serious damage as well. Instead of protecting sender reputation, it generated high bounce rates that ultimately damaged—and within three months completely killed—all of our domains.

On top of these issues, communication and customer support were extremely poor. Our concerns were often ignored, and when responses did come, we were left waiting days—and sometimes even weeks—for problems to be addressed or resolved. Review collected by and hosted on G2.com.

No one Review collected by and hosted on G2.com.

The peculiarities and restrictions of each messaging channel (number of characters, media support, and so on) should be learned by agents. interface cues help Voiso deal with this fairly well. Review collected by and hosted on G2.com.

Prior to Voiso, we used to have a disjointed and annoying customer experience. When channels changed, customers kept repeating themselves, and our agents appeared incompetent despite the fact they just lacked context, we would have lost conversation history. Our customers were not happy, and we were using different platforms that did not communicate with each other. The omnichannel solution offered by Voiso was the light switch. Customers were suddenly visible in all interactions irrespective of channel. The time it took us to resolve an issue decreased by 38 percent since the agents no longer had to ask the customers to repeat the information. The score of customer satisfaction rose by 25 points. Review collected by and hosted on G2.com.

What I dislike about Kixie PowerCall & SMS is that the call quality can sometimes be inconsistent, especially when I’m on a weaker internet connection. I also find the interface for managing SMS templates could be a bit more intuitive and easier to navigate. Aside from those issues, it’s a solid tool overall. Review collected by and hosted on G2.com.

Kixie PowerCall & SMS helps me reach clients quickly and efficiently by combining automated calling, SMS, and CRM integration. It saves me time, makes my outreach more consistent, and keeps me organized by letting me track all client interactions in one place. Review collected by and hosted on G2.com.

Getting from a draft to something truly production-ready takes longer than you’d expect. V17 definitely didn’t happen overnight—there were earlier versions where the orchestrator would misread the user’s intent and send them down the wrong branch entirely, which made the experience feel unreliable at times. On top of that, for a small business the pricing feels on the heavier side. It comes across like you’re paying for enterprise-level infrastructure whether you actually need all of it or not. Review collected by and hosted on G2.com.

We needed to cut down on how many routine calls were actually reaching our staff. Insurance verification questions, appointment confirmations, and basic prescription status checks—stuff like that—were eating up time that should have gone toward real patient-care conversations. Having agents handle that first layer means the calls that do reach a person are the ones that truly need one. Review collected by and hosted on G2.com.

In terms of an automatic dialer, it really is the bets and has all options/features I can think of. Review collected by and hosted on G2.com.

The most effective one has been using the "ring local" feature which dials a potential prospect with a mobile number that matches the clients local area Review collected by and hosted on G2.com.

It is quite a learning curve to configure the software in the firm system.

The product is not primarily for quality assurance workflows within the food production thus lacks specialized tools for regulatory compliance reporting or management of safety documentation Review collected by and hosted on G2.com.

Helps eliminate slow supplier communications

Helps when dealing with problems associated with lack of structured call documentation

Comes in handy when dealing with inefficient follow-ups in times of quality incidents Review collected by and hosted on G2.com.

The backend can feel a bit cluttered. We’ve found that data organization can get messy if you’re running multiple complex campaigns simultaneously. It requires a dedicated admin to keep things organized Review collected by and hosted on G2.com.

Convoso has helped us scale our operations. While there is a learning curve to keeping the data clean and the settings optimized, the ROI on agent talk-time makes it worth the effort. Review collected by and hosted on G2.com.

The connection can be a little delayed depending on the browser you are using, but also super effective in Chrome. I think if you made that knowledge known as part of the onboarding process, it would be helpful. Review collected by and hosted on G2.com.

ConnectAndSell speeds up our outreach, making it easy for new reps and allowing real-time coaching. It integrates well but can have connection delays depending on the browser. Chrome works best. Review collected by and hosted on G2.com.

None at the moment. As a Virtual Assistant, Lead Generation Manager, and Admin Manager across various platforms, I always recommend CallTools as the top dialer whenever I work with clients. Having used a variety of dialers in different roles, CallTools consistently stands out for its robust features and ease of use. It's by far the most outstanding tool I’ve encountered. Review collected by and hosted on G2.com.

One of the biggest issues we faced was our numbers being categorized as spam, but CallTools solved this with the ability to register our phone numbers with carriers. This feature has truly eased our pain.

As an Enterprise User, we also benefit from having 100 free phone numbers for each cold caller, along with the privilege of priority support whenever issues arise.

The Support Team has been outstanding, especially with Crizelda Cagaanan and David Rojo, who have gone above and beyond to resolve my issues. They’ve not only offered exceptional assistance but also shared valuable insights and skills to help me perform my role more effectively as an Admin Manager. Review collected by and hosted on G2.com.

nothing as if now, but sometimes few application lags Review collected by and hosted on G2.com.

right now we are updated with every application that we were looking for Review collected by and hosted on G2.com.

When there's a system outage, it's hard to get information from the technical support department. It usually has to go to the back of the house support to get an answer or resolution in a timely manner. Review collected by and hosted on G2.com.

Readymode provides faster communication channels and connections, making it easy to use and access information. It optimizes data penetration, simplifies reporting for overall performance, and allows changes to data without interruptions, streamlining business processes. Review collected by and hosted on G2.com.