Predictive Dialer Software

When there is an outage or delay, it can disrupt our reps workflow since they spend so much of their day on the phone. When issues come up, we’ve received rapid support from the team, which we really appreciate. Review collected by and hosted on G2.com.

The Nooks team has always been helpful and open to listening to our feedback. They have been very responsive in adding capabilities, features, and filters our team has requested. Review collected by and hosted on G2.com.

The AI tools need work. Orum's "AI Voice Detection" sounds impressive in a demo, but in practice there's a noticeable lag the system dials multiple lines simultaneously and listens for a split second to determine if it's a human or voicemail, and that delay can cost you the opening of a conversation. Orum Enriched isn't great. The data enrichment features are included in the plan. he quality and accuracy don't match what you'd get from a dedicated enrichment tool. You still end up relying on external data sources to make sure you're calling the right numbers. Review collected by and hosted on G2.com.

It helps me keep track of tracking calls the UI is good and it integrates well with all of my software like outreach. Review collected by and hosted on G2.com.

I don't have any major problems with the system. Minor issues that I've faced have been batch processes sometimes not fully running over entire data sets (but this was transient), and sometimes finding the actual ID of an element (lead id is easy, it's in the URL) like a contact is a bit tricky. Review collected by and hosted on G2.com.

Close integrates our customer communications through GMail and phone, and this combines with our own data that comes from our back office system through the API. This link enables our sales staff to immediately and clearly understand what type of sales encounter they're embarking on! Review collected by and hosted on G2.com.

The biggest thing I've noticed is that while DialedIn does a really good job organizing what you say, it doesn't always prioritize what actually matters most. Review collected by and hosted on G2.com.

DialedIn makes organizing thoughts easy, turning a chore into a simple task. I don't have to sound overly polished, just express myself naturally. The AI organizes everything into something clear and readable, reducing friction and overthinking. Review collected by and hosted on G2.com.

That is giving me too much time on my hands. Review collected by and hosted on G2.com.

Removing manual tasks, simplifying my outreach, and improving the process for which I create pipeline Review collected by and hosted on G2.com.

Probably the UI/UX, it's not that I dislike it. I feel like it could use some modernization, and look more user-friendly. The product could also benefit from some AI-driven features. Like getting recommended AI-written phone scripts based on products & services, company overview, and problems your company solves. Review collected by and hosted on G2.com.

Achieving a higher answer rate, the SDRs at my company were having issues getting people to actually pick-up the phone and that % is now higher. Not only that, but it helped them save a lot of time dialing potential prospects one by one. Now, they're added to a dialing session, and the tool takes care of the calling which is a huge time saver for any sales organization. Review collected by and hosted on G2.com.

We used this platform for several months, and it was by far the worst product we have worked with. We encountered numerous issues when adding LinkedIn accounts, and the LinkedIn add-on itself was extremely unstable, frequently failing to load or function properly, which made it essentially unusable.

The email warm-up feature caused serious damage as well. Instead of protecting sender reputation, it generated high bounce rates that ultimately damaged—and within three months completely killed—all of our domains.

On top of these issues, communication and customer support were extremely poor. Our concerns were often ignored, and when responses did come, we were left waiting days—and sometimes even weeks—for problems to be addressed or resolved. Review collected by and hosted on G2.com.

No one Review collected by and hosted on G2.com.

Nothing to add— I love the support and how easy it is to use once you understand Readymode. It has a lot of tutorials and self help options to guide you through anything you need, or you can simply call support for assistance, and they are great. Review collected by and hosted on G2.com.

Readymode lets me communicate with prospects smoothly and track all call activity, which helps solve reachability issues while also giving me detailed statistics on my day-to-day tasks. Review collected by and hosted on G2.com.

The peculiarities and restrictions of each messaging channel (number of characters, media support, and so on) should be learned by agents. interface cues help Voiso deal with this fairly well. Review collected by and hosted on G2.com.

Prior to Voiso, we used to have a disjointed and annoying customer experience. When channels changed, customers kept repeating themselves, and our agents appeared incompetent despite the fact they just lacked context, we would have lost conversation history. Our customers were not happy, and we were using different platforms that did not communicate with each other. The omnichannel solution offered by Voiso was the light switch. Customers were suddenly visible in all interactions irrespective of channel. The time it took us to resolve an issue decreased by 38 percent since the agents no longer had to ask the customers to repeat the information. The score of customer satisfaction rose by 25 points. Review collected by and hosted on G2.com.

In terms of an automatic dialer, it really is the best and has all options/features I can think of. Review collected by and hosted on G2.com.

The most effective one has been using the "ring local" feature which dials a potential prospect with a mobile number that matches the clients local area Review collected by and hosted on G2.com.

The connection can be a little delayed depending on the browser you are using, but also super effective in Chrome. I think if you made that knowledge known as part of the onboarding process, it would be helpful. Review collected by and hosted on G2.com.

ConnectAndSell speeds up our outreach, making it easy for new reps and allowing real-time coaching. It integrates well but can have connection delays depending on the browser. Chrome works best. Review collected by and hosted on G2.com.

The desktop app sometimes has issues with the call log. There are times when the recent history simply doesn't load or gets stuck, and you have to open the web dashboard just to see previous calls or notes. It takes quite a bit of time when you're in the middle of a call session. Review collected by and hosted on G2.com.

It solved the lack of visibility we had over incoming calls and team availability. Previously, we lost leads because the routing rules were too rigid and missed calls were left in limbo without clear follow-up. With customized flows and warm transfers, the client reaches the right agent on the first attempt, significantly reducing response times. Review collected by and hosted on G2.com.

nothing as if now, but sometimes few application lags Review collected by and hosted on G2.com.

right now we are updated with every application that we were looking for Review collected by and hosted on G2.com.

I don't have any complaints at this time. I am so happy I have had Vonage. Review collected by and hosted on G2.com.

Easy to view your bill and any phone call received. Review collected by and hosted on G2.com.

There is no problems solving with a phone company. Review collected by and hosted on G2.com.

The integration part could be improved. I was trying to integrate CallTools with my custom CRM so my agents wouldn't have to log in to multiple tools, but CallTools doesn't provide full integration flexibility. The team informed me that the 'Trestle' integration only works with a button and doesn't automatically transfer information to our post-call or contact form, which is a big disadvantage. The initial setup also isn't easy if you haven't used a dialer before. Review collected by and hosted on G2.com.

I use CallTools for handling inbound and outbound calls efficiently, and I like the simple agent dashboard and live monitoring, which makes it easy for everyone on the team. Review collected by and hosted on G2.com.

I’ve been using Konsert for just over a year, and so far I have zero complaints. There have been a few minor glitches here and there, but whenever that happens I just log a ticket and Support typically has it fixed within a day or two. Review collected by and hosted on G2.com.

I’m getting four times more calls done in a day than on any other platform I’ve used in the past. That means I’m four times more productive, which translates into a much bigger profit at the end of the day. Review collected by and hosted on G2.com.

Overall, I do not have many concerns with Talkdesk. The main challenge is making sure statuses, missed calls, and customer information are updated accurately, especially when call volume is high. Even with that, Talkdesk is still a very useful tool for keeping calls organized, reviewing interactions, and helping the team stay on track. Review collected by and hosted on G2.com.

Talkdesk helps improve call tracking, visibility, and overall organization for the team. It makes it easier to monitor call volume, missed calls, agent statuses, and customer interactions, which supports accountability and timely follow-up. It is also helpful for QA and coaching since calls can be reviewed to provide feedback, identify trends, and support training. Overall, Talkdesk helps the team stay organized and continue improving the customer experience. Review collected by and hosted on G2.com.

I've only been using JustCall for a little over a month, so I haven't encountered any major issues so far. The platform has performed well, the features have worked as expected, and the overall experience has been positive. If I had to point to an area for improvement, it would simply be continuing to expand AI capabilities and reporting features as the product evolves. At this stage, though, I don't have any significant complaints or drawbacks to highlight based on my experience. Review collected by and hosted on G2.com.

JustCall helps me streamline my outbound prospecting by making cold calling more efficient and organized. The integration with HubSpot automatically logs calls, dispositions, texts, and activities, reducing manual data entry and ensuring my records stay up to date. It also makes it easier to capture conversation notes and follow-up actions, which helps me stay organized and maintain continuity with prospects. As a result, I spend less time on administrative tasks and more time focused on having productive sales conversations and building pipeline. Review collected by and hosted on G2.com.

I’ve had five Kixie accounts for years, and the service was initially great. Unfortunately, my recent experience has been a complete disaster.

First, SMS texting suddenly stopped working. Kixie claimed they had emailed us about the 10DLC requirements, but no one on our team received those emails—not in our inboxes or spam folders.

A few days later, our numbers also stopped receiving two-factor authentication codes from multiple services. This locked me out of several vital business accounts and ultimately cost me thousands of dollars.

Despite the seriousness of the problem, I could not reach a real person or get any meaningful assistance. All I received was a ticket number and generic messages saying they were “working on it.”

We spend approximately $5,000 for five seats. At that price, this level of customer service is completely unacceptable. When Kixie works, it works well—but when something goes wrong, you may be left without support while your business suffers the consequences. Review collected by and hosted on G2.com.

Creating new unexpected problems that I never worried about before Review collected by and hosted on G2.com.

There are a few common areas for improvement which are as follow: Occasional Technical Glitches, Reporting Features Could Be More Robust, Customer Support Response Time. Review collected by and hosted on G2.com.

Ozonetel CloudAgent addresses several key challenges in customer service and contact center management, and the benefits are tangible for businesses aiming to streamline operations, improve customer satisfaction, and reduce costs. Review collected by and hosted on G2.com.