Predictive Dialer Software

As a BDR, I find Nooks Workspace useful, but there are several things I dislike about the platform. The interface can sometimes feel confusing, especially when trying to quickly navigate between different features during a busy calling session. I also experience occasional issues with call quality, delays, or the platform not responding as smoothly as expected. These interruptions can be frustrating because they affect my workflow and make it harder to maintain a consistent pace during outreach. Some features could also be more intuitive and easier to access. Overall, while Nooks can be helpful for BDR work, I think improving its stability, call performance, and user experience would make it much more efficient for daily prospecting. Review collected by and hosted on G2.com.

As a BDR, Nooks helps solve the problem of managing high-volume outbound calling and keeping my prospecting workflow organized. It makes it easier to handle calls, track outreach, and move between prospects without having to rely on multiple tools. This helps me save time and stay focused on having more conversations with prospects. It also gives me a more structured workflow, which helps improve my productivity and consistency throughout the day. Review collected by and hosted on G2.com.

The AI tools need work. Orum's "AI Voice Detection" sounds impressive in a demo, but in practice there's a noticeable lag the system dials multiple lines simultaneously and listens for a split second to determine if it's a human or voicemail, and that delay can cost you the opening of a conversation. Orum Enriched isn't great. The data enrichment features are included in the plan. he quality and accuracy don't match what you'd get from a dedicated enrichment tool. You still end up relying on external data sources to make sure you're calling the right numbers. Review collected by and hosted on G2.com.

It helps me keep track of tarcking calls the ui is good and it integrates well with all of my software like outreach. Review collected by and hosted on G2.com.

While Close CRM works very well for our outbound sales operation, there are a few areas where we feel it could be improved.

1. Advanced Reporting & Analytics

The standard reporting is useful, but for a high-volume sales team, we would like more advanced and customizable reporting options. Having deeper analytics around agent performance, conversion rates, call outcomes, funnel leakage and sales productivity would make it even more valuable for management.

2. Dialler Customisation

The built-in dialler is one of Close's strongest features, but additional flexibility around dialling strategies, campaign management, call dispositions and predictive-dialling functionality would be beneficial for larger telesales teams.

3. CRM Customisation

Close is relatively straightforward to use, but larger organisations may require more flexibility when creating custom fields, lead statuses, dispositions and complex sales workflows.

4. Integration Requirements

Although Close provides integrations and API capabilities, connecting it to a wider sales ecosystem can sometimes require additional configuration or third-party tools. More out-of-the-box integrations would make implementation easier.

5. Pricing at Scale

As a sales team grows, the per-user cost can become more significant. For larger teams with multiple sales functions, more flexible enterprise pricing options would be helpful.

Overall

These are relatively minor issues compared with the overall value Close provides. We would particularly like to see more advanced reporting, greater dialler flexibility and deeper customisation. If these areas continue to improve, Close could become an even stronger platform for high-volume sales organisations.nt Review collected by and hosted on G2.com.

Close CRM solves several key challenges we face in managing a high-volume sales team at Foodhub.

1. Managing a large volume of leads

2. Improving outbound sales productivity

3. Tracking follow-ups

4. Improving sales team accountability

5. Creating a more structured sales process

6. Reducing the number of tools our sales team needs

Overall Business Benefit

The biggest benefit for Foodhub is greater sales visibility and productivity. Close helps us manage a high volume of leads while maintaining control over the sales funnel, improving follow-up discipline and giving management the data needed to make better decisions.

It has helped us create a more structured, accountable and scalable outbound sales process, particularly for a team that relies heavily on telesales and regular prospect follow-ups. Review collected by and hosted on G2.com.

The biggest thing I've noticed is that while DialedIn does a really good job organizing what you say, it doesn't always prioritize what actually matters most. Review collected by and hosted on G2.com.

DialedIn makes organizing thoughts easy, turning a chore into a simple task. I don't have to sound overly polished, just express myself naturally. The AI organizes everything into something clear and readable, reducing friction and overthinking. Review collected by and hosted on G2.com.

Something to Be Aware Of...

The platform can occasionally glitch. For example, when I’m listening to a call, I can sometimes be unable to re-join after exiting, and we can occasionally get kicked out of listening rooms. Review collected by and hosted on G2.com.

Outside of maximising our meetings booked... Salesfinity gives me better visibility and control over my team’s activity.

I can listen into calls, review conversations and use the data to coach reps based on what’s actually happening, rather than just relying on activity numbers.

Being able to engage with my reps during the discussion (Via the messaging capability), I know that "we" are then doing everything possible to get that meeting booked. Review collected by and hosted on G2.com.

Probably the UI/UX, it's not that I dislike it. I feel like it could use some modernization, and look more user-friendly. The product could also benefit from some AI-driven features. Like getting recommended AI-written phone scripts based on products & services, company overview, and problems your company solves. Review collected by and hosted on G2.com.

Achieving a higher answer rate, the SDRs at my company were having issues getting people to actually pick-up the phone and that % is now higher. Not only that, but it helped them save a lot of time dialing potential prospects one by one. Now, they're added to a dialing session, and the tool takes care of the calling which is a huge time saver for any sales organization. Review collected by and hosted on G2.com.

We used this platform for several months, and it was by far the worst product we have worked with. We encountered numerous issues when adding LinkedIn accounts, and the LinkedIn add-on itself was extremely unstable, frequently failing to load or function properly, which made it essentially unusable.

The email warm-up feature caused serious damage as well. Instead of protecting sender reputation, it generated high bounce rates that ultimately damaged—and within three months completely killed—all of our domains.

On top of these issues, communication and customer support were extremely poor. Our concerns were often ignored, and when responses did come, we were left waiting days—and sometimes even weeks—for problems to be addressed or resolved. Review collected by and hosted on G2.com.

No one Review collected by and hosted on G2.com.

The peculiarities and restrictions of each messaging channel (number of characters, media support, and so on) should be learned by agents. interface cues help Voiso deal with this fairly well. Review collected by and hosted on G2.com.

Prior to Voiso, we used to have a disjointed and annoying customer experience. When channels changed, customers kept repeating themselves, and our agents appeared incompetent despite the fact they just lacked context, we would have lost conversation history. Our customers were not happy, and we were using different platforms that did not communicate with each other. The omnichannel solution offered by Voiso was the light switch. Customers were suddenly visible in all interactions irrespective of channel. The time it took us to resolve an issue decreased by 38 percent since the agents no longer had to ask the customers to repeat the information. The score of customer satisfaction rose by 25 points. Review collected by and hosted on G2.com.

In terms of an automatic dialer, it really is the bets and has all options/features I can think of. Review collected by and hosted on G2.com.

The most effective one has been using the "ring local" feature which dials a potential prospect with a mobile number that matches the clients local area Review collected by and hosted on G2.com.

The connection can be a little delayed depending on the browser you are using, but also super effective in Chrome. I think if you made that knowledge known as part of the onboarding process, it would be helpful. Review collected by and hosted on G2.com.

ConnectAndSell speeds up our outreach, making it easy for new reps and allowing real-time coaching. It integrates well but can have connection delays depending on the browser. Chrome works best. Review collected by and hosted on G2.com.

One thing I'd like to see improved is the pricing, as some of the more advanced features can get expensive for smaller teams. We've also experienced the occasional minor lag in the interface, but nothing that has significantly affected our work. Overall, these are small drawbacks, and the platform has been reliable and easy to use. Review collected by and hosted on G2.com.

CloudTalk has helped us keep all our customer communication in one place and made it much easier to manage calls. The CRM integration saves our team time by reducing manual work, and features like call recordings and AI summaries help us stay organized and improve follow-ups. Overall, it's made our workflow more efficient and helped us provide a better experience for our customers. Review collected by and hosted on G2.com.

One area where I think Readymode could improve is performance. I occasionally experience sudden call disconnections, which interrupt conversations with clients and sometimes force me to reconnect or restart the interaction. Better connection stability would make the calling experience far more reliable.

The UI/UX could also be more flexible. The interface feels somewhat limited in terms of available options, and more customization and improved navigation would make it easier to adapt the platform to different workflows.

I’d also like to see stronger AI capabilities. Right now, the AI doesn’t offer much real-time assistance during conversations. For example, it would be helpful if the AI could automatically switch to the appropriate script based on what the customer is saying and suggest relevant responses to the agent. Real-time captions or CC while the customer is speaking would also be useful, both for clearer understanding and to ensure important details aren’t missed.

On the integrations side, adding WhatsApp support would be a valuable improvement. Customers could send their information directly through WhatsApp instead of having to spell out details over a phone call, which could reduce misunderstandings and make communication more convenient for both agents and customers.

From a pricing and ROI perspective, these improvements would increase the platform’s value. Better reliability, stronger AI assistance, and additional communication channels could help agents handle more conversations efficiently.

Finally, stronger onboarding and support around new features would help. Clear guidance on how to use advanced features and integrations could make it easier for users to get more value from the platform. Overall, Readymode has useful core features, but improvements to stability, UI flexibility, integrations, and real-time AI assistance would make it a much more powerful solution. Review collected by and hosted on G2.com.

Before using Readymode, managing calls, customer information, callbacks, and follow-ups required more manual work and made it easier to miss important customer details. We struggled with keeping the calling process organized while also making sure customers received timely follow-ups.

With Readymode, the auto-dialer and automatic connection features allow me to move from one customer to the next without manually dialing every number. This reduces wasted time between calls and allows me to spend more of my working time actually speaking with customers.

The callback reminder feature has also improved my follow-up process. Instead of relying on memory or separate notes, I can keep track of customers who need to be contacted again. Call transfers make it easier to connect customers with the right agent or department, while the email feature allows me to follow up without switching to another platform.

The script display and customer profile are particularly helpful during calls. Before, I had to spend more time remembering talking points or looking for customer information. Now, I can see the script and relevant customer details while having the conversation, which helps me stay on track and provide a more personalized experience.

Overall, Readymode has reduced manual tasks, improved my organization, and made customer interactions smoother. The biggest benefit is that I can spend less time managing the process around each call and more time engaging with customers. While I don't have an exact percentage for the time saved, the automation noticeably reduces the amount of repetitive work involved in my daily workflow. Review collected by and hosted on G2.com.

Overall, I do not have many concerns with Talkdesk. The main challenge is making sure statuses, missed calls, and customer information are updated accurately, especially when call volume is high. Even with that, Talkdesk is still a very useful tool for keeping calls organized, reviewing interactions, and helping the team stay on track. Review collected by and hosted on G2.com.

Talkdesk helps improve call tracking, visibility, and overall organization for the team. It makes it easier to monitor call volume, missed calls, agent statuses, and customer interactions, which supports accountability and timely follow-up. It is also helpful for QA and coaching since calls can be reviewed to provide feedback, identify trends, and support training. Overall, Talkdesk helps the team stay organized and continue improving the customer experience. Review collected by and hosted on G2.com.

I've only been using JustCall for a little over a month, so I haven't encountered any major issues so far. The platform has performed well, the features have worked as expected, and the overall experience has been positive. If I had to point to an area for improvement, it would simply be continuing to expand AI capabilities and reporting features as the product evolves. At this stage, though, I don't have any significant complaints or drawbacks to highlight based on my experience. Review collected by and hosted on G2.com.

JustCall helps me streamline my outbound prospecting by making cold calling more efficient and organized. The integration with HubSpot automatically logs calls, dispositions, texts, and activities, reducing manual data entry and ensuring my records stay up to date. It also makes it easier to capture conversation notes and follow-up actions, which helps me stay organized and maintain continuity with prospects. As a result, I spend less time on administrative tasks and more time focused on having productive sales conversations and building pipeline. Review collected by and hosted on G2.com.

More customizable dashboard views per individual supervisor would be a welcome improvement. With so much data available, being able to surface the metrics most relevant to each manager’s specific VA team would save time. Review collected by and hosted on G2.com.

Coordinating a large distributed team of virtual assistants used to mean constant communication overhead and visibility gaps. Squaretalk centralized everything — call handling, monitoring, reporting, and compliance — into one platform that our entire team and clients can access the same way. Productivity is consistent across all VAs, and we’ve been able to scale our operations internationally without a proportional increase in operational complexity. Review collected by and hosted on G2.com.

I’ve been using Konsert for just over a year, and so far I have zero complaints. There have been a few minor glitches here and there, but whenever that happens I just log a ticket and Support typically has it fixed within a day or two. Review collected by and hosted on G2.com.

I’m getting four times more calls done in a day than on any other platform I’ve used in the past. That means I’m four times more productive, which translates into a much bigger profit at the end of the day. Review collected by and hosted on G2.com.

I don't have any complaints at this time. I am so happy I have had Vonage. Review collected by and hosted on G2.com.

Easy to view your bill and any phone call received. Review collected by and hosted on G2.com.

There is no problems solving with a phone company. Review collected by and hosted on G2.com.

nothing as if now, but sometimes few application lags Review collected by and hosted on G2.com.

right now we are updated with every application that we were looking for Review collected by and hosted on G2.com.

None at the moment. As a Virtual Assistant, Lead Generation Manager, and Admin Manager across various platforms, I always recommend CallTools as the top dialer whenever I work with clients. Having used a variety of dialers in different roles, CallTools consistently stands out for its robust features and ease of use. It's by far the most outstanding tool I’ve encountered. Review collected by and hosted on G2.com.

One of the biggest issues we faced was our numbers being categorized as spam, but CallTools solved this with the ability to register our phone numbers with carriers. This feature has truly eased our pain.

As an Enterprise User, we also benefit from having 100 free phone numbers for each cold caller, along with the privilege of priority support whenever issues arise.

The Support Team has been outstanding, especially with Crizelda Cagaanan and David Rojo, who have gone above and beyond to resolve my issues. They’ve not only offered exceptional assistance but also shared valuable insights and skills to help me perform my role more effectively as an Admin Manager. Review collected by and hosted on G2.com.

I’ve had five Kixie accounts for years, and the service was initially great. Unfortunately, my recent experience has been a complete disaster.

First, SMS texting suddenly stopped working. Kixie claimed they had emailed us about the 10DLC requirements, but no one on our team received those emails—not in our inboxes or spam folders.

A few days later, our numbers also stopped receiving two-factor authentication codes from multiple services. This locked me out of several vital business accounts and ultimately cost me thousands of dollars.

Despite the seriousness of the problem, I could not reach a real person or get any meaningful assistance. All I received was a ticket number and generic messages saying they were “working on it.”

We spend approximately $5,000 for five seats. At that price, this level of customer service is completely unacceptable. When Kixie works, it works well—but when something goes wrong, you may be left without support while your business suffers the consequences. Review collected by and hosted on G2.com.

Creating new unexpected problems that I never worried about before Review collected by and hosted on G2.com.