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The Siebel Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Siebel using the Embeddable Framework. This solution allows having Genesys Cloud embedded inside Siebel so always visible and accessible whatever interaction is managed by the agent.
Multimedia, SaaS-based virtual interviewing and candidate evaluation software application
Agilysys InfoGenesis POS is a comprehensive point-of-sale solution tailored for the hospitality industry, including hotels, resorts, casinos, and food and beverage outlets. It offers a scalable and flexible platform that supports both fixed and mobile devices across Windows, Android, and iOS operating systems. Designed to enhance operational efficiency and elevate guest experiences, InfoGenesis POS integrates seamlessly with various property management systems and provides robust reporting capab
Spotlight on SQL Server Enterprise is designed to deliver simplicity without compromise, unmatched monitoring, diagnosis and SQL Server optimization.
AMC DaVinci is a global leader in contact center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities.
The Genesis SSP powered by Page Intelligence improves the performance of outstream video. The platform tests and selects one of multiple formats on the fly, adapting to how the user is consuming the content.
The instGenesys connector provides an integration between Instagram and Genesys PureEngage contact center platform. The connector automatically routes Instagram customer interactions related to your organization to the skilled agents trained to respond to Instagram feeds.
Relesys is a Software-as-a-Service (SaaS) company founded with the sole purpose of creating a more engaged and united workforce. The communication and performance platform enables companies to strengthen their internal communication and performance by providing employees access via an intuitive user-friendly app, with all the information they need to succeed with their jobs, thus improving the overall performance. Relesys has a strong product-market-fit within the retail industry, but the platfo
NovelVox CTI connector integrates your telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications. CTI connector enables agents to offer quicker resolution with customer information displayed on screen even before answering the call. NovelVox CTI connector for Cisco, Avaya, Genesys and Mitel save agents from switching screen by fetching data directly from the core ap
Collection of Microsoft Dynamics 365 custom Data Actions expand the functionality of Genesys Cloud's Architect flows.
Ginesys Retail ERP stands out as a unique and highly specialized system designed to cater comprehensively to the needs of the entire retail value chain. Its exceptional flexibility, modularity, and scalability enable it to seamlessly adjust to the ever-changing landscape of the retail industry, making it exceptionally responsive to shifts in market dynamics. This adaptability not only enhances operational efficiency but also results in the swiftest time to return on investment (ROI) and the most
Accenture is a global professional services company providing consulting and implementation services across strategy, technology, and operations. Accenture's practice spans management and strategy consulting, technology implementation and systems integration (including SAP, Microsoft, Salesforce, AWS, Google Cloud, Oracle, Workday, ServiceNow, and Adobe ecosystems), managed operations and business process services, data and AI consulting, cybersecurity, and cloud migration. Accenture Song focuse
PureSocial allows your customers to interact with your business through SMS, WhatsApp, Messenger, Facebook, Twitter, Instagram and LinkedIn, taking advantage of the features of your Contact Center.
Kurmi Flow is an intelligent service management platform that automates provisioning, migrations, and administration for unified communications and contact center environments. Flow provides a single interface to manage multi-vendor UC and CC platforms—including Microsoft Teams, Cisco UCM, Webex, Zoom, Genesys—plus UC-related tools like session border controllers, emergency location services, and compliance recording systems. This consolidates workflows that would otherwise require toggling thro
Even though faxing is a dated technology, many industries still rely on it day-to-day. But today no one wants to have to print something, then fax it, then wait for the confirmation. And because of that, many online services like HelloFax, myFax, and RingCentral Fax have become more and more popul
Upland InGenius Connect is a CRM telephony integration (CTI) solution for Genesys Cloud. This CRM telephony integration solution brings Genesys Cloud into Salesforce or Microsoft Dynamics 365 with a secure, flexible integration that reduces call handling time and improves customer experience.
Genasys Protective Communications Solutions have a diverse range of applications, including predictive simulation to anticipate and understand the potential impact of emerging crises; emergency warning and mass notification for public safety; critical event management for commercial enterprises and government agencies; de-escalation for defense and law enforcement; as well as automatic detection of real-time threats like active shooters and severe weather.