Products

Omni-Intelligence provides the platform enabling managers, supervisors and agents to see a complete picture for Contact Centers real-time operational data. With passive and active quality monitoring of all aspects of the involved technology including historical data and predictive analytics which is made available at a glance while pro-actively alerting key managers when critical situation arises.

CX Index is a hosted feedback management platform that makes it easy to capture and distribute feedback with access to relevant information on live, interactive and intuitive dashboards.

NovelVox CTI connector integrates your telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications. CTI connector enables agents to offer quicker resolution with customer information displayed on screen even before answering the call. NovelVox CTI connector for Cisco, Avaya, Genesys and Mitel save agents from switching screen by fetching data directly from the core ap

The instGenesys connector provides an integration between Instagram and Genesys PureEngage contact center platform. The connector automatically routes Instagram customer interactions related to your organization to the skilled agents trained to respond to Instagram feeds.

Multimedia, SaaS-based virtual interviewing and candidate evaluation software application

Relesys is a Software-as-a-Service (SaaS) company founded with the sole purpose of creating a more engaged and united workforce. The communication and performance platform enables companies to strengthen their internal communication and performance by providing employees access via an intuitive user-friendly app, with all the information they need to succeed with their jobs, thus improving the overall performance. Relesys has a strong product-market-fit within the retail industry, but the platfo

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their respons

Glance Networks provides omnichannel visual engagement including screen share, cobrowse, mobile app sharing, and agent video technology to enable enterprises to improve customer satisfaction, service center efficiency, app transactions, and sales conversion rates.

Spotlight on SQL Server Enterprise is designed to deliver simplicity without compromise, unmatched monitoring, diagnosis and SQL Server optimization.

Collection of Microsoft Dynamics 365 custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Ginesys Retail ERP stands out as a unique and highly specialized system designed to cater comprehensively to the needs of the entire retail value chain. Its exceptional flexibility, modularity, and scalability enable it to seamlessly adjust to the ever-changing landscape of the retail industry, making it exceptionally responsive to shifts in market dynamics. This adaptability not only enhances operational efficiency but also results in the swiftest time to return on investment (ROI) and the most

Kurmi Flow is an intelligent service management platform that automates provisioning, migrations, and administration for unified communications and contact center environments. Flow provides a single interface to manage multi-vendor UC and CC platforms—including Microsoft Teams, Cisco UCM, Webex, Zoom, Genesys—plus UC-related tools like session border controllers, emergency location services, and compliance recording systems. This consolidates workflows that would otherwise require toggling thro

Sentiment’s penetrating monitoring gives you a real commercial advantage in the vital activities that we call our ‘three pillars’ – customer insight, lead generation and customer service.

Upland InGenius Connect is a CRM telephony integration (CTI) solution for Genesys Cloud. This CRM telephony integration solution brings Genesys Cloud into Salesforce or Microsoft Dynamics 365 with a secure, flexible integration that reduces call handling time and improves customer experience.

CC Expertise Ltd is a specialized consultancy firm dedicated to enhancing contact center operations through advanced technology solutions. As a Genesys Technology Partner, the company offers tailored services that optimize platform efficiency and elevate customer satisfaction. Their comprehensive approach includes consultancy and professional services designed to help contact centers achieve and surpass service level expectations. By focusing on both technological advancements and agent producti

AMC DaVinci is a global leader in contact center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities.

Genasys Protective Communications Solutions have a diverse range of applications, including predictive simulation to anticipate and understand the potential impact of emerging crises; emergency warning and mass notification for public safety; critical event management for commercial enterprises and government agencies; de-escalation for defense and law enforcement; as well as automatic detection of real-time threats like active shooters and severe weather.

emite is an advanced real-time and historical OOTB Analytics Dashboard and Wallboard solution specifically designed for PureCloud and PureConnect.

Topology Optimization Simulation

Even though faxing is a dated technology, many industries still rely on it day-to-day. But today no one wants to have to print something, then fax it, then wait for the confirmation. And because of that, many online services like HelloFax, myFax, and RingCentral Fax have become more and more popul