emite Reviews & Product Details

With the implementation of a new Cloud based Contact Center tool for our business, we quickly identified the need for a powerful tool for our reporting purposes. The potential of the eMite application became instantly clear! Once we teamed up with eMite, we did not only gain access to a fantastic tool to create custom reports for monitoring conversations and agent performance (both in realtime as for historical data), we also received the necessary support from eMite specialists that worked alongside us to help set up our wallboard and dashboard that suit our needs to a tee. Review collected by and hosted on G2.com.

Up until now, every issue (however small) we encountered so far was taken up and is followed up by a great team of co-workers. I'm also impressed with the way eMite is open for customer input and values customer suggestions for improvements. For me, if I really need to express a dislike, it would be that when I started exploring the possibilities for creating custom KPI's to use in wallboards and dashboards, I am convinced I created perhaps one too many but as the system lacks the possibility to easily identify the redundant ones, I tend to leave it in the tool to be safe instead of doing an easy clean up of the redundant ones. Review collected by and hosted on G2.com.

Being able to create realtime dashboards that were easy to understand without high levels of technical knowledge. Review collected by and hosted on G2.com.

As the service is so powerful, getting exactly what you need can be a complicated task. Fortunately, the emite team were on hand to support when needed. Review collected by and hosted on G2.com.

I do appreciate the availability of the team for technical questions and qualifications. Support is also very responsive. Review collected by and hosted on G2.com.

For my customer that is using eMite. I would like to have more detailed documentation for configuring eMite and get the best of that application. Review collected by and hosted on G2.com.

eMite is a growing and leading center of analytical solutions which works in data correlation, key performance indicator (KPI) management combined with advanced analytics in one hand solutions. Review collected by and hosted on G2.com.

As we talk about its demerits, due to maximum data in a single dashboard, sometimes we miss out on what we are looking for in the first place and that takes time. The alerting system should be improved and also the interactive data visualization needs to be implemented. Review collected by and hosted on G2.com.

It gathers all the raw data and then allows you to display it in a much easier to understand format. Using this with Genesys makes monitoring much easier. Review collected by and hosted on G2.com.

Configuring takes a bit of time and you need to know exactly what you're doing or else it won't be as effective as it can be. Review collected by and hosted on G2.com.