nGAGEMENT Reviews & Product Details

The gamification aspect adds an element of fun, to tasks and goals which not helps me stay energized and focused. The platform is not user friendly which visually appealing making it a pleasure to use. Review collected by and hosted on G2.com.

I find the interface of nGAGEMENT to be cluttered and overwhelming making navigation and finding necessary features quite difficult. The lack of instructions and documentation causes confusion and frustration among users. The customer support is slow to respond leaving users stranded with issues. Review collected by and hosted on G2.com.

nGAGEMENT has completely disturbed how engaged and motivated our employees are. The gamification elements are cumbersome. Makes learning and training hectic. The personalized problems and rewards are needed in the system. Review collected by and hosted on G2.com.

The platform is less user friendly, non customizable and not interactive. The real time analytics and reporting provide insights for monitoring progress but that is not precise. NGAGEMENT has obstructed our approach to employee engagement. Review collected by and hosted on G2.com.

It supports a wide array or programming languages, enabling us to practice and improve skills across various coding paradigms.

nGAGEMENT'S analytics tools offer detailed insights into individual and team performance, helping us identify strengths and areas needing improvement.

The gamified approach to learning and coding exercises makes the process enjoyable, encouraging consistent participation. Review collected by and hosted on G2.com.

Lack of comprehensive offline access hampers usage in environments with limited internet connectivity.

The platform can be resource-intensive at times, requiring robust hardware for optimal performance.

Occasionally, the difficulty level of challenges seems inconsistent, leading to fluctuations in engagement. Review collected by and hosted on G2.com.

The most helpful part about the product is it is helpful for customer service Review collected by and hosted on G2.com.

The bad part is the updates are not been properly working Review collected by and hosted on G2.com.

The way the employees interact with the metrics and are encouraged to improve performance. Review collected by and hosted on G2.com.

Linked to a product and not a stand-alone module Review collected by and hosted on G2.com.

Tracks specific categories for specific agents and makes a game of the comparison to other agents in those categories. Review collected by and hosted on G2.com.

It is a separate product that you have to allow access into your organization unit on Genesys Cloud. Review collected by and hosted on G2.com.

One of the better application out there to keep your projects and task organized! Review collected by and hosted on G2.com.

I want to be able to customize it more . Review collected by and hosted on G2.com.

- I like that the software is very customizable and can be setup to work with company processes and companies are not forced to "bend" to the nguvu process.

- When it comes to integration and getting access to the data the nguvu developers are second to none.

- New features and product enhancements continue to keep on being introduced at a quick pace. Review collected by and hosted on G2.com.

Initially the setup process can take time depending on your internal data structure. Review collected by and hosted on G2.com.

When this product was rolled out, I thought, great, another app to juggle while I field customer issues and try to triage. But it's not meant to be used for case logging or customer interactions. nGUVU is my personal scorekeeper, and it also helps me focus on the metrics my boss wants me to improve.

The interface is basic, but it provides a lot of data. There's a notification column along the screen that shows how my team is doing, and the latest hits and missed from them, and the main area has a bullseye to represent my own objectives. I love the visual shortcuts and ability to launch inter-agent challenges!

nGAGEMENT is like a social interface, but if you replace the friend updates with work-related ones, you get an idea of what it's about. I can check it once and get my status in a few minutes, without being tied to the app to actually do my work. Huge time-saver and less of a hassle than what I have heard about typical gamified apps.

Our manager also sends out a quiz on a weekly basis, and uses those to provide a prize, like hokey tickets or a weekly bonus.

It's pretty slick, and I feel connected at work! Review collected by and hosted on G2.com.

Here is a list of things I would love to see in the product:

- A summary of my past accomplishments - like the year in review

- Lots of avatars, can I actually import one I already have?

- I would love to get more tips on best practices - is that built-in?

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The people at nGuvu really work as a partner to establish an environment that will drive productivity but also add fun into the Agents' days. Review collected by and hosted on G2.com.

I am hoping that in future developments, Managers will be able to manually add points to the Representatives for a variety of reasons. Review collected by and hosted on G2.com.