IST Networks
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IST's Sentiment Analysis solution offers businesses the chance to listen in on their customers’ conversations across all social media platforms. It can decipher whether customers comments are positive, negative or neutral automatically. It can also determine possible sale opportunities by steering comments that contain questions.
Botter Chatbot Framework consists of many components designed to enrich and complement Pure Cloud with a state of the art UI/X with one of the latest cognitive Chatbot flow builder technologies in the market with an accurate Arabic NLP engine supporting more than 20+ languages.
The instGenesys connector provides an integration between Instagram and Genesys PureEngage contact center platform. The connector automatically routes Instagram customer interactions related to your organization to the skilled agents trained to respond to Instagram feeds.
Social Data Router (SDR) allows your contact center agents to engage with customers across different Social Media platforms through a single router. Facebook, Instagram, LinkedIn, YouTube and Twitter are all supported by SDR.
IST Networks is a provider of customer experience technology solutions, dedicated to enhancing customer interactions across various touchpoints. With over 20 years of experience, IST has successfully delivered more than 350 CX projects for over 150 clients, earning over 40 industry awards. Their team of over 250 experts specializes in integrating and innovating CX systems to meet the unique needs of businesses. Key Features and Functionality: - Engagement Solutions: Facilitate customer interactions across multiple channels, including in-branch, web chat, email, social media, and voice. - Integration Services: Seamlessly integrate cross-vendor CX solutions to function as a unified customer experience center. - Innovation: Operate two R&D centers focused on advancing CX offerings through continuous innovation. - Support and Maintenance: Provide ongoing support to adapt CX solutions to evolving customer behaviors and market dynamics. Primary Value and Solutions Provided: IST Networks addresses the challenge of delivering consistent and high-quality customer experiences by offering comprehensive CX technology solutions. Their services enable businesses to engage customers effectively across various platforms, integrate diverse systems into a cohesive unit, and continuously innovate to stay ahead in the market. By partnering with IST, organizations can enhance customer satisfaction, improve operational efficiency, and achieve a competitive edge in their respective industries.
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What is IST Networks?
IST Networks is a service provider of customer experience and contact center solutions in the Middle East and Africa. As a specialist in digital transformation and communication technologies, IST Networks helps organizations improve their customer interaction and engagement strategies. Their solutions integrate advanced technologies such as artificial intelligence, robotic process automation, and voice recognition to optimize customer service operations and enhance overall efficiency.IST Networks boasts a proven track record of successful deployments in various sectors, including banking, telecommunications, government, and healthcare, helping these industries improve their customer satisfaction and operational KPIs. Their commitment to innovation and customer success is supported by strong partnerships with global technology leaders.
