CC Expertise

1 review

CC Expertise Ltd is a specialized consultancy firm dedicated to enhancing contact center operations through advanced technology solutions. As a Genesys Technology Partner, the company offers tailored services that optimize platform efficiency and elevate customer satisfaction. Their comprehensive approach includes consultancy and professional services designed to help contact centers achieve and surpass service level expectations. By focusing on both technological advancements and agent productivity, CC Expertise Ltd empowers teams to deliver exceptional service, driving overall operational excellence. Key Features and Functionality: - Genesys Product Integration: Specialized solutions and custom development around the Genesys product suite to enhance contact center capabilities. - Consultancy Services: Expert guidance to optimize contact center operations, focusing on technology utilization and agent performance. - Professional Services: Comprehensive support to implement and manage advanced contact center solutions effectively. Primary Value and Solutions Provided: CC Expertise Ltd addresses the critical need for efficient and effective contact center operations by offering tailored technology solutions and expert consultancy. Their services enable contact centers to maximize technological investments, improve agent productivity, and consistently meet or exceed service level goals, ultimately leading to enhanced customer satisfaction and operational success.

SLIDY

0 reviews

CC-Expertise is a Contact Center and Telecommunications Consultancy company that is focused on assisting contact centres with their technology needs. At CC-Expertise we understand that creating a successful contact centre is not just about maximizing the technology to the fullest, but it is also about getting the best out of your human resources and increasing their productivity.

Notifyer

0 reviews

Notifyer is a mobile application powered by Slidy backend services to enable users to subscribe to notification rules and metrics they are interested in monitoring. Notifyer brings some truly unique notification management and actions to mobile users that want to get real time visibility over business as well as technical rules and metrics.

Routing Manager

0 reviews

Routing manager allows business users to drive their routing logic in real time without touching architect scripts or having to go through the typical development and rollout cycle.

Slidy Cloud Data Mart

0 reviews

Slidy Cloud Data Mart is a cloud-based data management solution designed to streamline data integration, storage, and analysis for businesses. It offers a centralized platform that enables organizations to efficiently manage their data assets, ensuring seamless access and insightful analytics. Key Features and Functionality: - Real-Time Data Integration: Facilitates the immediate incorporation of data from various sources, ensuring up-to-date information is always available. - Self-Service Data Delivery: Empowers users to access and retrieve data independently, reducing reliance on IT departments and accelerating decision-making processes. - Enterprise Data Governance: Provides robust tools for data quality management, metadata handling, and data lineage tracking, ensuring compliance and data integrity. - Interactive Querying and Analytics: Supports advanced analytics, including machine learning and natural language processing, enabling users to derive meaningful insights from their data. - Unified Data and Metadata Dictionary: Maintains a comprehensive repository of data definitions and metadata, promoting consistency and understanding across the organization. Primary Value and Solutions Provided: Slidy Cloud Data Mart addresses the challenges of fragmented data management by offering a cohesive platform that integrates disparate data sources. It enhances operational efficiency through real-time data processing and self-service capabilities, allowing businesses to respond swiftly to market changes. By ensuring robust data governance and providing advanced analytical tools, it empowers organizations to make informed, data-driven decisions, ultimately driving growth and innovation.