Sentiment Reviews & Product Details

Sentiment Overview

What is Sentiment?

Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Media and Messaging Channels such as Facebook Messenger, Twitter, Instagram, Line and Whatsapp and more. Advanced workforce and agent performance metrics allow Sentiment.io to generate the greatest ROI of any solution of its type. https://www.sentiment.io

Sentiment Details
Website
Product Description

Sentiment’s penetrating monitoring gives you a real commercial advantage in the vital activities that we call our ‘three pillars’ – customer insight, lead generation and customer service.

How do you position yourself against your competitors?

Sentiment focuses on driving value on behalf of clients, increasing operational efficiencies while minimising the cost of engaging through social.


Seller Details
Seller
Sentiment
Year Founded
2006
HQ Location
Farnborough, England
Twitter
@smetrics
2,340 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
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Sentiment Reviews

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consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Now, if you're a developer or simply happen to understand the way to code, you'll use associate open supply framework to create your own net scraping tool, and obtain product reviews from the online tailored to your wants.

These square measure a number of the foremost used frameworks for net scraping:

Python:

Scrapy

Pyspider

Cola

Beautiful Soup

Ruby:

Upton

Wombat

Node Crawler

Simplecrawler

PHP:

Goutte Review collected by and hosted on G2.com.

What do you dislike?

ParseHub: consistent with their team, ParseHub has been able to collect information from eightieth of internet sites that their customers projected. equally to Dexi.io, ParseHub’s interface is straightforward to follow. you only enter the web site and specify everything you would like to scrape. That’s it! when your tool has finished scraping, you'll value more highly to import your information via associate API, Excel, Google Sheet or CSV file, and begin victimisation sentiment analysis to urge insights from the info. look into this video tutorialto learn the way to scrape reviews from a web site victimisation Parsehub. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

‘I think your app is amazing’ → Which would be tagged as Sentiment: ‘Positive’ and Aspect: ‘UI/UX’

‘though I’m having some issues uploading files’ → Which would be tagged as Sentiment: ‘Negative’ and Aspect: ‘Issues & Bugs’ Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Now you have got all the merchandise reviews you wish, mechanically collected along with your scraping tool… however however does one add up of it?

Thankfully, we've got the answer! you'll change product review analysis with machine learning. in only some minutes, you'll get the insights your team desires with MonkeyLearn. Our easy platform permits you to create your own text analysis model without having to understand a way to code or have expertise in machine learning.

So, you have got the answer. however however does one place it into practice? the solution is during this temporary tutorial. We’ll cowl a way to build each your own sentiment classifier and side classifier.

First of all, we’ll produce a sentiment classifier to search out out however Positive, Neutral or Negative customers’ views of a product square measure.

Then, we’ll produce a side classifier, not solely to grasp however (sentiment) customers square measure talking a few complete however what (aspect) they're talking concerning in their product reviews. square measure they praiseful the UI/UX? square measure they whiny concerning client Service?

Once we have a tendency to train these classifiers, you'll use them to mechanically analyze all of your product reviews with aspect-based sentiment analysis.

But before we have a tendency to do this, we want to understand wherever AN opinion starts and wherever it ends… Review collected by and hosted on G2.com.

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II
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Is the perfect platform when it's come to finding the right software for your work. Review collected by and hosted on G2.com.

What do you dislike?

The best part is you get to know the best software in the market. Every seller will tell you there is nothing to dislike, good to go. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sentiment is the best cloud based social customer service platform. Awsome...... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Social customers service platform that uniquely provides marketing, publishing and like the best Review collected by and hosted on G2.com.

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Open Discussions in Sentiment
G2
Technology Support Service Intern
Primary/Secondary Education
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that Sentiment is real time, and the layout of the app is visually appealing. It is easy to use, and sometimes.. fun! Review collected by and hosted on G2.com.

What do you dislike?

I dislike that it took a bit longer than expected to setup initially. Once we overcame that task, everything fell into place, and works flawless. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take a good look and consider Sentiment. For myself and my company, it has worked very well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Spreading the world through social media is one of the best ways to gain customers and publicity. Sentiment does that for you, making it simple. Review collected by and hosted on G2.com.

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UG
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The software is easy to use, very intuitive. There are some kinks to work out but they are minor. Review collected by and hosted on G2.com.

What do you dislike?

The platform needs better support when something goes wrong. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer service and communication Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

While using, we found the onboarding process has been seamless and the integration with Intercom is flawless. Review collected by and hosted on G2.com.

What do you dislike?

Could have contact methods for additional customer service related questions Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are getting real time feedback from customers and are able to handle any problems within a shorter time phrame. Review collected by and hosted on G2.com.

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Independent Distributor
Pharmaceuticals
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I liked how sentiment worked with my companies needs. Review collected by and hosted on G2.com.

What do you dislike?

I wish that they had more features to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Social media customer service. Review collected by and hosted on G2.com.

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