# Sentiment Reviews **Vendor:** Sentiment **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 6 ## About Sentiment Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Media and Messaging Channels such as Facebook Messenger, Twitter, Instagram, Line and Whatsapp and more. Advanced workforce and agent performance metrics allow Sentiment.io to generate the greatest ROI of any solution of its type. https://www.sentiment.io ## Sentiment Reviews ### 1. Running Sentiment Analysis on Product Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Zameer M. | consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Sentiment?** Now, if you're a developer or simply happen to understand the way to code, you'll use associate open supply framework to create your own net scraping tool, and obtain product reviews from the online tailored to your wants. These square measure a number of the foremost used frameworks for net scraping: Python: Scrapy Pyspider Cola Beautiful Soup Ruby: Upton Wombat Node Crawler Simplecrawler PHP: Goutte **What do you dislike about Sentiment?** ParseHub: consistent with their team, ParseHub has been able to collect information from eightieth of internet sites that their customers projected. equally to Dexi.io, ParseHub’s interface is straightforward to follow. you only enter the web site and specify everything you would like to scrape. That’s it! when your tool has finished scraping, you'll value more highly to import your information via associate API, Excel, Google Sheet or CSV file, and begin victimisation sentiment analysis to urge insights from the info. look into this video tutorialto learn the way to scrape reviews from a web site victimisation Parsehub. **Recommendations to others considering Sentiment:** ‘I think your app is amazing’ → Which would be tagged as Sentiment: ‘Positive’ and Aspect: ‘UI/UX’ ‘though I’m having some issues uploading files’ → Which would be tagged as Sentiment: ‘Negative’ and Aspect: ‘Issues & Bugs’ **What problems is Sentiment solving and how is that benefiting you?** Now you have got all the merchandise reviews you wish, mechanically collected along with your scraping tool… however however does one add up of it? Thankfully, we've got the answer! you'll change product review analysis with machine learning. in only some minutes, you'll get the insights your team desires with MonkeyLearn. Our easy platform permits you to create your own text analysis model without having to understand a way to code or have expertise in machine learning. So, you have got the answer. however however does one place it into practice? the solution is during this temporary tutorial. We’ll cowl a way to build each your own sentiment classifier and side classifier. First of all, we’ll produce a sentiment classifier to search out out however Positive, Neutral or Negative customers’ views of a product square measure. Then, we’ll produce a side classifier, not solely to grasp however (sentiment) customers square measure talking a few complete however what (aspect) they're talking concerning in their product reviews. square measure they praiseful the UI/UX? square measure they whiny concerning client Service? Once we have a tendency to train these classifiers, you'll use them to mechanically analyze all of your product reviews with aspect-based sentiment analysis. But before we have a tendency to do this, we want to understand wherever AN opinion starts and wherever it ends… ### 2. Appreciation and Recommendations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Sentiment?** Is the perfect platform when it's come to finding the right software for your work. **What do you dislike about Sentiment?** The best part is you get to know the best software in the market. Every seller will tell you there is nothing to dislike, good to go. **Recommendations to others considering Sentiment:** Sentiment is the best cloud based social customer service platform. Awsome...... **What problems is Sentiment solving and how is that benefiting you?** Social customers service platform that uniquely provides marketing, publishing and like the best ### 3. Sentiment Real Time Paradise **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle R. | Technology Support Service Intern, Primary/Secondary Education, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Sentiment?** I like that Sentiment is real time, and the layout of the app is visually appealing. It is easy to use, and sometimes.. fun! **What do you dislike about Sentiment?** I dislike that it took a bit longer than expected to setup initially. Once we overcame that task, everything fell into place, and works flawless. **Recommendations to others considering Sentiment:** Take a good look and consider Sentiment. For myself and my company, it has worked very well. **What problems is Sentiment solving and how is that benefiting you?** Spreading the world through social media is one of the best ways to gain customers and publicity. Sentiment does that for you, making it simple. ### 4. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Sentiment?** The software is easy to use, very intuitive. There are some kinks to work out but they are minor. **What do you dislike about Sentiment?** The platform needs better support when something goes wrong. **What problems is Sentiment solving and how is that benefiting you?** Customer service and communication ### 5. Excellent Program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Sentiment?** While using, we found the onboarding process has been seamless and the integration with Intercom is flawless. **What do you dislike about Sentiment?** Could have contact methods for additional customer service related questions **What problems is Sentiment solving and how is that benefiting you?** We are getting real time feedback from customers and are able to handle any problems within a shorter time phrame. ### 6. Sentiment **Rating:** 5.0/5.0 stars **Reviewed by:** Janelle T. | Independent Distributor, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Sentiment?** I liked how sentiment worked with my companies needs. **What do you dislike about Sentiment?** I wish that they had more features to use. **What problems is Sentiment solving and how is that benefiting you?** Social media customer service. ## Sentiment Discussions - [What payment methods do you accept?](https://www.g2.com/discussions/what-payment-methods-do-you-accept) - 1 upvote - [Is the trial really free?](https://www.g2.com/discussions/is-the-trial-really-free-f197f59c-e02b-41e1-b032-d7545718a7c1) - 1 upvote - [How does the 30 day free trial work?](https://www.g2.com/discussions/how-does-the-30-day-free-trial-work) - 1 upvote - [View Sentiment pricing details and edition comparison](https://www.g2.com/products/sentiment/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+07%3A00%3A25+-0500&secure%5Bsession_id%5D=b41e7e4d-b434-4f52-8964-b4e53eaf765c&secure%5Btoken%5D=ecf539060e96f08fcfb69dae5cbd65b007cd5950816149ad267e1108db613f9f&format=llm_user) ## Sentiment Features **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Process** - Mentions - Tickets - Macros **Channels** - Email - Social - Live Chat - Phone - Text **Insight** - Surveys - Reporting - Visitor Activity - Help Desk ## Top Sentiment Alternatives - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,361 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,133 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.6/5.0 (2,405 reviews)