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Sentiment Reviews & Product Details

Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Media and Messaging Channels such as Facebook Messenger, Twitter, Instagram, Line and Whatsapp and more. Advanced workforce and agent performance metrics allow Sentiment.io to generate the greatest ROI of any solution of its type. https://www.sentiment.io

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Sentiment

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Sentiment Community

Overview by

Leon Chaddock

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0$

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Sentiment Media

Unified inbox for all contact channels

Sentiment Demo - SLA and Priority based Routing

Push issues to agents based on skill and availability

Understand KPIs across all your users/agents

Understand KPIs on your key contact channel issues

CSAT and NPS surveys and analytics built in

Sentiment Reviews (6)

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ZM

Zameer M.

consultant

Enterprise (> 1000 emp.)

12/3/2019

"Running Sentiment Analysis on Product Reviews"

4.5/5

What do you like best about Sentiment?

Now, if you're a developer or simply happen to understand the way to code, you'll use associate open supply framework to create your own net scraping tool, and obtain product reviews from the online tailored to your wants.

These square measure a number of the foremost used frameworks for net scraping:

Python:

Scrapy

Pyspider

Cola

Beautiful Soup

Ruby:

Upton

Wombat

Node Crawler

Simplecrawler

PHP:

Goutte Review collected by and hosted on G2.com.

What do you dislike about Sentiment?

ParseHub: consistent with their team, ParseHub has been able to collect information from eightieth of internet sites that their customers projected. equally to Dexi.io, ParseHub’s interface is straightforward to follow. you only enter the web site and specify everything you would like to scrape. That’s it! when your tool has finished scraping, you'll value more highly to import your information via associate API, Excel, Google Sheet or CSV file, and begin victimisation sentiment analysis to urge insights from the info. look into this video tutorialto learn the way to scrape reviews from a web site victimisation Parsehub. Review collected by and hosted on G2.com.

Recommendations to others considering Sentiment:

‘I think your app is amazing’ → Which would be tagged as Sentiment: ‘Positive’ and Aspect: ‘UI/UX’

‘though I’m having some issues uploading files’ → Which would be tagged as Sentiment: ‘Negative’ and Aspect: ‘Issues & Bugs’ Review collected by and hosted on G2.com.

What problems is Sentiment solving and how is that benefiting you?

Now you have got all the merchandise reviews you wish, mechanically collected along with your scraping tool… however however does one add up of it?

Thankfully, we've got the answer! you'll change product review analysis with machine learning. in only some minutes, you'll get the insights your team desires with MonkeyLearn. Our easy platform permits you to create your own text analysis model without having to understand a way to code or have expertise in machine learning.

So, you have got the answer. however however does one place it into practice? the solution is during this temporary tutorial. We’ll cowl a way to build each your own sentiment classifier and side classifier.

First of all, we’ll produce a sentiment classifier to search out out however Positive, Neutral or Negative customers’ views of a product square measure.

Then, we’ll produce a side classifier, not solely to grasp however (sentiment) customers square measure talking a few complete however what (aspect) they're talking concerning in their product reviews. square measure they praiseful the UI/UX? square measure they whiny concerning client Service?

Once we have a tendency to train these classifiers, you'll use them to mechanically analyze all of your product reviews with aspect-based sentiment analysis.

But before we have a tendency to do this, we want to understand wherever AN opinion starts and wherever it ends… Review collected by and hosted on G2.com.

II

Verified User in Internet

Enterprise (> 1000 emp.)

6/23/2020

"Appreciation and Recommendations"

5/5

What do you like best about Sentiment?

Is the perfect platform when it's come to finding the right software for your work. Review collected by and hosted on G2.com.

What do you dislike about Sentiment?

The best part is you get to know the best software in the market. Every seller will tell you there is nothing to dislike, good to go. Review collected by and hosted on G2.com.

KR

Kyle R.

Technology Support Service Intern

Primary/Secondary Education

Enterprise (> 1000 emp.)

7/30/2018

"Sentiment Real Time Paradise"

5/5

What do you like best about Sentiment?

I like that Sentiment is real time, and the layout of the app is visually appealing. It is easy to use, and sometimes.. fun! Review collected by and hosted on G2.com.

What do you dislike about Sentiment?

I dislike that it took a bit longer than expected to setup initially. Once we overcame that task, everything fell into place, and works flawless. Review collected by and hosted on G2.com.

Recommendations to others considering Sentiment:

Take a good look and consider Sentiment. For myself and my company, it has worked very well. Review collected by and hosted on G2.com.

What problems is Sentiment solving and how is that benefiting you?

Spreading the world through social media is one of the best ways to gain customers and publicity. Sentiment does that for you, making it simple. Review collected by and hosted on G2.com.

UG

Verified User in Government Administration

Enterprise (> 1000 emp.)

11/27/2018

"Easy to use"

4/5

What do you like best about Sentiment?

The software is easy to use, very intuitive. There are some kinks to work out but they are minor. Review collected by and hosted on G2.com.

What do you dislike about Sentiment?

The platform needs better support when something goes wrong. Review collected by and hosted on G2.com.

AM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

6/26/2018

"Excellent Program"

4/5

What do you like best about Sentiment?

While using, we found the onboarding process has been seamless and the integration with Intercom is flawless. Review collected by and hosted on G2.com.

What do you dislike about Sentiment?

Could have contact methods for additional customer service related questions Review collected by and hosted on G2.com.