--- title: Sentiment Reviews meta\_title: 'Sentiment Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Sentiment works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 6 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sentiment Reviews & Product Details Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Media and Messaging Channels such as Facebook Messenger, Twitter, Instagram, Line and Whatsapp and more. Advanced workforce and agent performance metrics allow Sentiment.io to generate the greatest ROI of any solution of its type. https://www.sentiment.io * * * Seller [Sentiment](https://www.g2.com/sellers/sentiment) Discussions [Sentiment Community](https://www.g2.com/products/sentiment/discuss) Overview by Leon Chaddock Show More ## Pricing Pricing provided by Sentiment. ### Free 0$ ### Enterprise Contact us [ View More Pricing Information ](https://www.g2.com/products/sentiment/pricing) ## Top-Rated Alternatives [ ![Sprout Social](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprout Social") Sprout Social 4.4/5(6,876) ](https://www.g2.com/products/sprout-social/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,886) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,768) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/sentiment/competitors/alternatives) ## User Insights Average based on 6 real user reviews. [Log in to unlock pricing and user insights](/login) ZM Zameer M. consultant Enterprise (\> 1000 emp.) 12/3/2019 "Running Sentiment Analysis on Product Reviews" 4.5/5 What do you like best about Sentiment? Now, if you're a developer or simply happen to understand the way to code, you'll use associate open supply framework to create your own net scraping tool, and obtain product reviews from the online tailored to your wants. These square measure a number of the foremost used frameworks for net scraping: Python: Scrapy Pyspider Cola Beautiful Soup Ruby: Upton Wombat Node Crawler Simplecrawler PHP: Goutte Review collected by and hosted on G2.com. What do you dislike about Sentiment? ParseHub: consistent with their team, ParseHub has been able to collect information from eightieth of internet sites that their customers projected. equally to Dexi.io, ParseHub’s interface is straightforward to follow. you only enter the web site and specify everything you would like to scrape. That’s it! when your tool has finished scraping, you'll value more highly to import your information via associate API, Excel, Google Sheet or CSV file, and begin victimisation sentiment analysis to urge insights from the info. look into this video tutorialto learn the way to scrape reviews from a web site victimisation Parsehub. Review collected by and hosted on G2.com. Recommendations to others considering Sentiment: ‘I think your app is amazing’ → Which would be tagged as Sentiment: ‘Positive’ and Aspect: ‘UI/UX’ ‘though I’m having some issues uploading files’ → Which would be tagged as Sentiment: ‘Negative’ and Aspect: ‘Issues & Bugs’ Review collected by and hosted on G2.com. What problems is Sentiment solving and how is that benefiting you? Now you have got all the merchandise reviews you wish, mechanically collected along with your scraping tool… however however does one add up of it? Thankfully, we've got the answer! you'll change product review analysis with machine learning. in only some minutes, you'll get the insights your team desires with MonkeyLearn. Our easy platform permits you to create your own text analysis model without having to understand a way to code or have expertise in machine learning. So, you have got the answer. however however does one place it into practice? the solution is during this temporary tutorial. We’ll cowl a way to build each your own sentiment classifier and side classifier. First of all, we’ll produce a sentiment classifier to search out out however Positive, Neutral or Negative customers’ views of a product square measure. Then, we’ll produce a side classifier, not solely to grasp however (sentiment) customers square measure talking a few complete however what (aspect) they're talking concerning in their product reviews. square measure they praiseful the UI/UX? square measure they whiny concerning client Service? Once we have a tendency to train these classifiers, you'll use them to mechanically analyze all of your product reviews with aspect-based sentiment analysis. But before we have a tendency to do this, we want to understand wherever AN opinion starts and wherever it ends… Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") II Verified User in Internet Enterprise (\> 1000 emp.) 6/23/2020 "Appreciation and Recommendations" 5/5 What do you like best about Sentiment? Is the perfect platform when it's come to finding the right software for your work. Review collected by and hosted on G2.com. What do you dislike about Sentiment? The best part is you get to know the best software in the market. Every seller will tell you there is nothing to dislike, good to go. Review collected by and hosted on G2.com. Recommendations to others considering Sentiment: Sentiment is the best cloud based social customer service platform. Awsome...... Review collected by and hosted on G2.com. What problems is Sentiment solving and how is that benefiting you? Social customers service platform that uniquely provides marketing, publishing and like the best Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KR Kyle R. Technology Support Service Intern Primary/Secondary Education Enterprise (\> 1000 emp.) 7/30/2018 "Sentiment Real Time Paradise" 5/5 What do you like best about Sentiment? I like that Sentiment is real time, and the layout of the app is visually appealing. It is easy to use, and sometimes.. fun! Review collected by and hosted on G2.com. What do you dislike about Sentiment? I dislike that it took a bit longer than expected to setup initially. Once we overcame that task, everything fell into place, and works flawless. Review collected by and hosted on G2.com. Recommendations to others considering Sentiment: Take a good look and consider Sentiment. For myself and my company, it has worked very well. Review collected by and hosted on G2.com. What problems is Sentiment solving and how is that benefiting you? Spreading the world through social media is one of the best ways to gain customers and publicity. Sentiment does that for you, making it simple. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") UG Verified User in Government Administration Enterprise (\> 1000 emp.) 11/27/2018 "Easy to use" 4/5 What do you like best about Sentiment? The software is easy to use, very intuitive. There are some kinks to work out but they are minor. Review collected by and hosted on G2.com. What do you dislike about Sentiment? The platform needs better support when something goes wrong. Review collected by and hosted on G2.com. What problems is Sentiment solving and how is that benefiting you? Customer service and communication Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 6/26/2018 "Excellent Program" 4/5 What do you like best about Sentiment? While using, we found the onboarding process has been seamless and the integration with Intercom is flawless. Review collected by and hosted on G2.com. What do you dislike about Sentiment? Could have contact methods for additional customer service related questions Review collected by and hosted on G2.com. What problems is Sentiment solving and how is that benefiting you? We are getting real time feedback from customers and are able to handle any problems within a shorter time phrame. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Janelle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janelle T.") JT Janelle T. Independent Distributor Pharmaceuticals Small-Business (50 or fewer emp.) 12/19/2017 "Sentiment" 5/5 What do you like best about Sentiment? I liked how sentiment worked with my companies needs. Review collected by and hosted on G2.com. What do you dislike about Sentiment? I wish that they had more features to use. Review collected by and hosted on G2.com. What problems is Sentiment solving and how is that benefiting you? Social media customer service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Sentiment. ### Free 0$ ### Enterprise Contact us [ View More Pricing Information ](https://www.g2.com/products/sentiment/pricing) ##### Categories on G2 [Social Customer Service](https://www.g2.com/categories/social-customer-service)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) ##### Explore More [Which Oracle PeopleSoft resellers support global payroll and multi-country compliance features for multinational organisations evaluating implementation partners?](https://www.g2.com/discussions/which-oracle-peoplesoft-resellers-support-global-payroll-and-multi-country-compliance-features-for-multinational-organisations-evaluating-implementation-partners)[Which email tracking tools offer smart views that show leads in their local time zones?](https://www.g2.com/discussions/which-email-tracking-tools-offer-smart-views-that-show-leads-in-their-local-time-zones)[What are the best Oracle Hyperion resellers for performance management and planning software to support growing teams?](https://www.g2.com/discussions/what-are-the-best-oracle-hyperion-resellers-for-performance-management-and-planning-software-to-support-growing-teams) [Which document databases have the most accessible learning curve for engineers who are coming from a relational SQL background and want to ramp up quickly?](https://www.g2.com/discussions/which-document-databases-have-the-most-accessible-learning-curve-for-engineers-who-are-coming-from-a-relational-sql-background-and-want-to-ramp-up-quickly)[Which employee identity theft protection platforms balance comprehensive monitoring with strong employee privacy protections?](https://www.g2.com/discussions/which-employee-identity-theft-protection-platforms-balance-comprehensive-monitoring-with-strong-employee-privacy-protections)[Where can I find the best Employer of Record solution for IT businesses](https://www.g2.com/discussions/where-can-i-find-the-best-employer-of-record-solution-for-it-businesses) [Show MoreShow Less](javascript:void(0);)