Products

Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool

TopCX: AI-Powered Customer Service Transformation TopCX helps businesses elevate their customer service with cutting-edge AI solutions. By leveraging advanced AI and data-driven insights, it streamlines ticket resolutions, boosts agent efficiency, and enhances customer satisfaction. Designed for businesses of all sizes, TopCX seamlessly integrates with platforms like Zendesk and Salesforce, delivering high-quality AI-driven support at a budget-friendly price.

Engagely.ai is a leading no-code Customer Experience automation platform that empowers enterprises to automate customer support and engagement across multiple channels, including chat, voice, email, and WhatsApp. By leveraging advanced Generative AI and Natural Language Processing , Engagely.ai delivers predictive, personalized, and informed customer interactions, enhancing satisfaction and operational efficiency. Key Features and Functionality: - Omnichannel Support: Engagely.ai enables

Cut your support tickets by over 50% overnight, and spend more time on customer success. Add your AI assistant to your website or email inbox and let it respond (trained on all your company’s knowledge, automatically updated) to all the generic questions your team gets, instantly, 24/7, handing over to a human when necessary. Improve your customer retention by giving faster responses, helping users better use and engage with your product. See what users are asking about your product and business

CoreMedia is a composable Digital Experience Platform (DXP) designed to help enterprises create and manage personalized, omnichannel customer experiences across various platforms. This includes websites, mobile applications, chatbots, messaging services, and even human-assisted interactions through video or phone. By offering a comprehensive solution, CoreMedia enables businesses to engage their customers effectively at every touchpoint, ensuring a seamless experience regardless of the channel u

Practifi is the business management platform for financial services. Practifi helps wealth businesses connect with their customers, drive efficiency gains and simplify compliance. Built on the world’s leading enterprise CRM platform, Practifi revolutionises financial advice, superannuation and insurance technology.

eGain ClickToCall™ is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service.

eGain Social™ is a one-of-a-kind product for social media management embedded with the capabilities of social customer service, knowledge harvesting and single-sourced social publishing, and reputation management.

Convot is a revenue-aware customer support platform for SaaS and subscription businesses. Unlike generic help desks, Convot shows each customer's plan, MRR, LTV, and churn risk right beside every conversation. You see the revenue behind a ticket before you reply, so you can prioritize the accounts that actually matter instead of answering everyone first-come-first-served. It replaces a stack of disconnected tools with one platform: live chat and a shared inbox, an embedded help center, a public

Treble is a conversational marketing platform that let companies to connect with their clients and leads through WhatsApp.

Esker solutions equip businesses with the tools they need for lasting success and real, sustainable growth. Our Source-to-Pay solution suite streamlines procurement, enhances supplier management and aligns finance goals. With our Order-to-Cash solution suite, businesses can optimize customer interactions, accelerate cash collection and strengthen relationships. Efficiency, financial outcomes and value-driven results — that's Esker.

Zuper is the most flexible and comprehensive field service management platform that streamlines your operations and improves workforce productivity through no-code workflows, seamless integrations, and intelligent automation. Zuper fosters smooth collaboration between back-office teams, field service technicians and customers, maximizing operational efficiency to drive revenue and improve the overall customer experience. Zuper’s cloud-based platform enables businesses to scale, deliver exception

Aptean Respond is a case and complaint management platform designed to enhance customer service in regulated industries like financial services, healthcare, government, and travel, ensuring efficient, consistent case handling.

Flowspace is a virtual warehousing and fulfillment network. Its easy-to-use platform solves the problems of traditional warehousing and fulfillment by providing transparency, simplicity, and world-class customer service.

Web-Based Help Desk Software

AccuSourceHR's Court Records service offers comprehensive criminal background checks to help organizations identify and mitigate potential hiring risks. By conducting thorough searches of county, state, and federal court records, AccuSourceHR provides timely and accurate information on candidates' criminal histories. This service is designed to protect employees, customers, and company assets by ensuring informed hiring decisions. Key Features and Functionality: - Comprehensive Criminal Record

Introducing the new IBM® Watson Explorer - a cognitive exploration and content analysis platform that lets you listen to your data for advice. Explore and analyze structured, unstructured, internal, external and public content to uncover trends and patterns that improve decision-making, customer service and ROI. Leverage built-in cognitive capabilities powered by machine learning models, natural language processing and next-generation APIs to unlock hidden value in all your data. Gain a secure

Enable your support team to automate repetitive tasks, personalize interactions, and provide an outstanding experience that wows customers.

Zil Money, A simple and secure platform to move money seamlessly online on-demand. We focus on changing the way small and medium business operates by combining innovative financial technologies. Founder of Zil Money Corporation, Sabeer Nelli, a Forbes Business Council Official Member, has one goal: to provide a better payment experience for his customers. With his 15 years of experience in various industries, he identified the payment challenges faced by small businesses and created a platform t

Using merely smart meter data, NET2GRID delivers rich AI generated residential customer profiles to engage your customers and improve your business results. Make the most of SAP for Utilities and engage your customers with energy consumption insights and personalized recommendations.