--- title: eGain ClickToCall Reviews meta_title: 'eGain ClickToCall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how eGain ClickToCall works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 5 scale: '5' date_modified: '2026-09-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # eGain ClickToCall Reviews **Vendor:** eGain **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 4.5/5.0 **Total Reviews:** 5 ## About eGain ClickToCall eGain ClickToCall™ is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service. ## eGain ClickToCall Reviews ### 1. Excellent and powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nidhi J. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 25, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about eGain ClickToCall?** The capacity to help people individuals in actual time while they visit web pages and find a solution promptly is a helpful tool that is easy to use and access. It resolves customer service and timely responses to problems. **What do you dislike about eGain ClickToCall?** As of yet, I believe all features and functionality fits our need. **What problems is eGain ClickToCall solving and how is that benefiting you?** It resolves customer service and timely responses to problems. ### 2. A Great Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Liz B. | Sales Consultant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 25, 2023 **What do you like best about eGain ClickToCall?** how easy it is to integrate multiple platforms and channels into one place to better target audiences and create engaging content. **What do you dislike about eGain ClickToCall?** Took a while/difficult to get used to the format translation issues with the authoring console. Huge learning curve **What problems is eGain ClickToCall solving and how is that benefiting you?** when clients want to speak over the phone and provides real time confirmation for important decisions ### 3. Reliable help real time **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremiah W. | Professional Freelancer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 02, 2023 **What do you like best about eGain ClickToCall?** What I like most about clicktocall is the part that it's so easy to use and access. **What do you dislike about eGain ClickToCall?** So far I hope to get more options when inquiring through click to call but it's not a major problem so far. **What problems is eGain ClickToCall solving and how is that benefiting you?** The problem that this tool helps most is the timeliness of help you get when using click to call. ### 4. Reliable and powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Hazel P. | Freelance Product Designer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 31, 2022 **What do you like best about eGain ClickToCall?** The ability to help people in real time while their visiting web pages and resolving problems in a timely manner **What do you dislike about eGain ClickToCall?** So far nothing but i guess this tool need more users **What problems is eGain ClickToCall solving and how is that benefiting you?** Time management and accuracy. It resolves customer service timely response to problems ### 5. helps people a lot **Rating:** 3.5/5.0 stars **Reviewed by:** Jonah H. | Reseller and Entreprenuer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 05, 2022 **What do you like best about eGain ClickToCall?** people learn quicker and the people are so helpful **What do you dislike about eGain ClickToCall?** hard to use and some people can't figure it out **What problems is eGain ClickToCall solving and how is that benefiting you?** easier user interface for my users and consumers - [View eGain ClickToCall pricing details and edition comparison](https://www.g2.com/products/egain-clicktocall/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+16%3A06%3A58+-0500&secure%5Bsession_id%5D=59dfb978-de9e-4f03-bf39-37ec1e9f7778&secure%5Btoken%5D=a90d088022f6e3a000b11c0aadc62076c7c83258a50d5a771b976de40176129c&format=llm_user) ## eGain ClickToCall Features **Additional Functionality** - CRM - Data Import/Export - Alerts/Notifications - Calendar Management - Third-Party Integrations - Sales Pipeline Management - Collaboration Tools - Activity Dashboard - Reporting/Analytics - Lead Scoring - Task Management - Document Management - Calendar/Reminder System - Lead Qualification - Client Management - Customer Database - Territory Management - Commenting/Notes - Access Controls/Permissions - Mobile Access - Email Management - Lead Management - Event Triggered Actions - Interaction Tracking - Segmentation - AI Copilot - Generative AI - Data Visualization - Appointment Scheduling - Lead Generation - Feedback Management - NPS Survey Structure - Search/Filter - Visual Analytics - CSAT Survey Structure - Engagement Tracking - SMS Messaging - Sentiment Analysis - Customizable Templates - CES Survey Structure - AI/Machine Learning - Survey/Poll Management - Customer Experience Management - Chat/Messaging - Customizable Forms - Customer Journey Mapping - Trend Analysis - Complaint Monitoring - Widgets - Customer Segmentation - Social Media Integration - Multi-Channel Communication - Performance Metrics - Workflow Automation ## Top eGain ClickToCall Alternatives - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (344 reviews) - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (85 reviews) - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.7/5.0 (42 reviews)