Convot Reviews & Product Details

What I like most is that I no longer have to manually review every support call. Convot.io provides clear call summaries, highlights areas where agents can improve, and even shows whether a missed call happened because the agent or the customer didn't join. The new features they're introducing, such as Visitors and Coaching, have made my work even easier and helped me become more productive. Overall, the platform saves me more than 8 hours every week as a manager by automating tasks that I previously had to do manually. Review collected by and hosted on G2.com.

So far, I haven't come across any major issues. Review collected by and hosted on G2.com.

As someone who works in chat support every day, what I like most about Convot is how simple and intuitive the UI feels. It makes managing conversations fast and efficient without ever seeming cluttered. I also really appreciate the flexibility around notifications and timing, since it helps me stay on top of customer messages without feeling overwhelmed. Overall, Convot makes handling support chats smoother, more organized, and easier to keep track of throughout the day. Review collected by and hosted on G2.com.

One thing I dislike is that the chat can sometimes take a bit longer than expected to load. I also think it would be great to be able to insert hyperlinks directly into messages and to edit messages after they’ve been sent, since those features would make managing customer conversations even more efficient. Review collected by and hosted on G2.com.

We switched to this platform because it solves three problems at once: customer support, feedback/changelog management, and meeting bookings. Previously, we relied on three separate tools that didn't integrate well with each other. Having everything in one place has significantly simplified our workflow.

The unified dashboard gives me a clear bird's-eye view of customer conversations, feedback, product updates, and team performance. It's also noticeably faster and more cost-effective than the combination of tools we were using before.

Migration was surprisingly easy thanks to the built-in import tools for platforms like Crisp Chat and Sleekplan. The onboarding experience was smooth, and their support team was responsive whenever we needed help.

One of the biggest benefits for us has been the AI capabilities. The AI assistant now handles a large portion of initial customer inquiries with a high degree of accuracy, reducing the workload on our team. The daily reports also provide valuable insights into support performance and help identify coaching opportunities for team members.

Overall, it has helped us consolidate our support stack, improve efficiency, and gain better visibility into both customer interactions and team operations. Review collected by and hosted on G2.com.

Haven't come across any yet. They are expanding their APIs and MCP server so that is a good thing for us. Review collected by and hosted on G2.com.

Essential features like meeting recordings, summary, scheduling, and roadmap are right at my fingertips, so there’s no need to jump between different software. Everything is in one centralised place, and it’s well organised and easy to navigate. Review collected by and hosted on G2.com.

There are only a few small, inconsistent UI issues that can increase the chances of sending a message to the wrong person due to a stale state. It doesn’t happen often, but it’s an area that still needs improvement. Review collected by and hosted on G2.com.

I use Convot for chat support for our app Bird Pickup Delivery. I like how it consolidates chats from direct threads and support emails, bringing support, roadmap, and meeting scheduling all under one roof. It works just as expected and is quite efficient even when the volume is high. What stands out the most about its efficiency is the ease of consolidating support channels, quick snippets for responding to similar issues, and the ability to escalate things easily to other team members. Booking meetings quickly is also a highlight for me. The setup was easy, and getting used to it was easy as well. Review collected by and hosted on G2.com.

I find the knowledge base search does not work that well. It works but sometimes the results are not reliable. Review collected by and hosted on G2.com.

I like that Convot integrates effortlessly with Shopify, making it easy to have a CRM and communication channels like email and in-app chat. The public knowledge base, roadmap, and changelog help keep our customer base engaged and informed. Everything is very easy to use, and I also appreciate the API that was crucial for us to automate work on the knowledge base. The roadmap and changelog allow our customers to see our plans and contribute through suggestions and votes, which is quite effective. Finally, I love that the support is amazing, compensating for any minor issues. Review collected by and hosted on G2.com.

Some parts of Convot are still under development or need more polish. However, their amazing support compensates for these minor hiccups. Review collected by and hosted on G2.com.

I use Convot for live chat and customer interactions. It's very easy to use and the pricing is also very fair. Convot works perfectly for my needs. I love that it helps me connect multiple businesses in the same account without having to go through multiple logins. The AI assistant is a great feature because it can answer custom queries even when I'm not online, ensuring my customers always get the right help and support. The setup was super easy too. Review collected by and hosted on G2.com.

So far, nothing that I dislike Review collected by and hosted on G2.com.

The best thing about Convot is the changelog , Roadmap , scheduling and the dev escalation feature is really useful as well. Review collected by and hosted on G2.com.

Opening a chat from a URL hyperlink sometimes opens in a different chat. At times it also shows that two messages are gone, although reloading fixes it. The AI feedback could be better as well. Review collected by and hosted on G2.com.

The best part of Convot is that you can see everything you should see as an agent or manager in one view: team health, conversation rating on an industry standard. Review collected by and hosted on G2.com.

At the moment, no dislikes for the system Review collected by and hosted on G2.com.

I like how it helps me centralize all my Shopify app-related support and merchant information in one place. Review collected by and hosted on G2.com.

so far I have not had any issues, so nothing Review collected by and hosted on G2.com.