Convot

11 reviews

Convot is a revenue-aware customer support platform for SaaS and subscription businesses. Unlike generic help desks, Convot shows each customer's plan, MRR, LTV, and churn risk right beside every conversation. You see the revenue behind a ticket before you reply, so you can prioritize the accounts that actually matter instead of answering everyone first-come-first-served. It replaces a stack of disconnected tools with one platform: live chat and a shared inbox, an embedded help center, a public changelog and roadmap, a status page, and in-chat scheduling, with a live revenue dashboard built in. Migration is fast, with a one-click import from Crisp. Convot also includes an AI layer purpose-built for support: a grounded AI agent that drafts replies for routine questions, automatic quality grading, conversation summaries, frustration escalation that flags hostile threads before they become bad reviews, and AI churn attribution that reads the support history after a cancellation to tell you whether support was the cause. Built by a team that runs its own support on it, Convot fits everyone from solo founders to growing teams. The Community plan is free until $1k MRR, with transparent pricing and no enterprise sales process. Key features: - Revenue intelligence beside every conversation (plan, MRR, LTV, churn risk) - Live chat, shared inbox, and embedded help center - Public changelog, roadmap voting, and status page - AI agent, quality grading, frustration escalation, churn attribution - Live translation in 25+ languages - Native iOS and Android apps - One-click migration from Crisp - Free under $1k MRR