My AskAI Reviews & Product Details

The pricing is competitive compared to the native Zendesk pricing I would have paid. The AI does a decent job when comparing answers side by side with the native Zendesk AI bot.

Once you've connected with the My AskAI team and have the things you need enabled, it's easy enough to set up.

I love that when you have lead capture turned on for the standalone widget, it lets the user type a question before requiring their email to see the full answer. This is a great way to hook users and ensure you get their contact info.

It's easy to integrate into Zendesk as long as you have Zendesks user verification set up already. This is a must have to use the AI bot with chat, otherwise it won't give you the contact info for users chatting in. Review collected by and hosted on G2.com.

Removing the branding is more expensive than I'd think, especially for the monthly plan.

It's not too annoying when using their standalone launcher, but it's very annoying when using the Zendesk launcher. The added cost almost makes me reconsider the platform, since their pricing is only competitive without that added fee.

I also get why they price it based on conversation vs resolution, but if you use Intercom or Zendesk you only pay for resolutions, so it's not an apples-to-apples comparison when looking at the quantity you need.

They also recently announced the end of their essentials plan. This sucks.

We're a smaller startup and don't need or want the pro plan. 1000 conversations per month will be too much for us. We also don't want the annual pricing since we're taking things one month at a time. This change seems to abandon the market for smaller customers who do not want to do annual pricing. Review collected by and hosted on G2.com.

We've been incredibly impressed with My AskAI as our Support AI Chatbot provider. From day one, they've proven to be very good, super flexible, and incredibly receptive to feedback, constantly evolving their solution to meet our needs.

In just the last 6 months, their AI support agent has delivered truly outstanding results:

Handled 275,000 conversations 💬

Resolved 195,000 conversations 🎉

Achieved an incredible AI resolution rate of 70% 🎯

Saved our team a phenomenal 49,000 hours ⏰

Provided seamless support across 20+ languages 🌍

My AskAI has not only streamlined our support operations but also significantly enhanced our customer experience. Their commitment to continuous improvement and their ability to adapt quickly makes them an invaluable partner. Highly recommend! Review collected by and hosted on G2.com.

While there were initial challenges, such as some reporting features being lacking at the beginning, My AskAI has consistently developed and improved these aspects. Additionally, we experienced instances where the bot would get stuck repeating information based on our support articles, but this has now been effectively resolved with their innovative "Guidance" feature. Review collected by and hosted on G2.com.

The AI Agent consistently answered 70% of our support requests with no tweaking after the first knowledge base sync. Setup was so fast and easy.

The Improve tab is regularly identifying a number of gaps in our current documentation and providing a number of ways to more easily close them. Following the suggestions quickly got us up to 80% deflection. We're using it on every chat ticket, and testing it internally on email tickets.

Our team is still very small and we don't support multiple languages yet, so it was a pleasant surprise to see the AI Agent effortlessly responding in (so far) at least four different languages and deflecting all of those tickets successfully.

The team has been very responsive and helped us work around some edge cases, added features, and improved reporting to cover some of our less-typical needs. Review collected by and hosted on G2.com.

I do wish we had a way to "correct" the AI Agent conversationally when we see it get something wrong, rather than experimenting with knowledge base changes that may or may not steer it back in the right direction.

Email responses aren't quite as accurate as chat responses just yet, potentially due to the additional complexities that our users share in email support requests. Review collected by and hosted on G2.com.

I use My AskAI for customer support, and I appreciate how it's integrated with Intercom. It's impressive with its speed and accuracy, and it's also interactive. The speed provides stable answers, which is great. The accuracy builds trust with customers, and the interactivity makes the chat a bit of fun. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

It cannot read screenshots, so it's a big problem. Review collected by and hosted on G2.com.

The best thing is how much time it saves me, and without creating more problems. Having a really detailed knowledge base for it to learn from makes a huge difference, but I've used other AI agents and My AskAI has been the best so far. Could partly be due to ChatGPT getting smarter over time, but the end result has been amazing. It's also not nearly as expensive as other options, for which I'm very grateful. Some options were totally out of my price range. Others wouldn't even work with my setup. I use Gorgias and BigCommerce, Gorgias' own AI agent wouldn't work with my BigCommerce integration but My AskAI does. Review collected by and hosted on G2.com.

I don't have anything negative to say. The product is great, it's easy to install and use, the price is very fair, the tech support has been great when I needed them. No complaints from me at all. Review collected by and hosted on G2.com.

I find it really easy to onboard and link knowledge sources using the MyAskAI onboarding flow, at the same time what it can do is really incredibly powerful. This product has helped me educate my users, customers, and internal teams. The integration capabilities allow it to seamlessly slot into current workflows and in particular the option to let it scrape my knowledge base is fantastic.

I found a couple times in testing that it gave suboptimal answers to certain questions but then i was able to easily improve the answers and semantically these flowed through. Literally a lifesaver! Review collected by and hosted on G2.com.

Nothing. Its cheaper faster, and better than all alternatives. Review collected by and hosted on G2.com.

It is worth highlighting the (human) support from My AskAI, which is very responsive, develops features upon request, and quickly resolves issues. At the same time, the tool also offers a complete self-service solution that, in our case, integrates into existing support processes (Zendesk) and uses the history to train the tool. However, you can give the tool precise guidelines to follow. Questions that you prefer to have a human solve can be specifically marked as such. Overall, when integrating the tool, you have an extremely high degree of control over both how answers are provided and how quickly something is escalated to a human employee, so you never have to fear that the AI will answer anything uncontrollably. It now resolves 70% of our support inquiries and provides our customers with helpful answers within seconds. Review collected by and hosted on G2.com.

It is difficult to specify something here that is not liked. The further development could also include voice, but that is more of a suggestion for the roadmap than a criticism. Review collected by and hosted on G2.com.

What I like best about My AskAI is how ridiculously easy it is to set up and train. You don’t need to be a tech expert — just upload your docs, link a site, or paste in some text, and boom, it’s ready to answer questions based on your content. That speed-to-launch makes it a solid win, especially for solo founders or small teams.

Also, the multilingual support is a sleeper hit. Being able to instantly serve users in 90+ languages without manually translating content? That’s a big plus for global outreach.

And the customization — from tone of voice to branding — means it doesn’t feel like you’re just slapping a generic chatbot on your site. It can actually sound like you, which helps with trust and consistency. Review collected by and hosted on G2.com.

Sometimes the answers lack depth, especially with complex info. The best features are behind a paywall, and customization options feel a bit limited. Review collected by and hosted on G2.com.

MyAskAI has proven to be a valuable addition to our support tools. The copilot extension allows us to access the service from anywhere, rather than being restricted to just one site. It has significantly helped lighten the workload for our agents. Review collected by and hosted on G2.com.

Getting started was a bit challenging at first. Review collected by and hosted on G2.com.

1. Time efficiency, AI reduces agent workload.

2. AI quality - good responses, ToV.

3. Great dashboard to manage your AI.

4. Lovely and fast communication from tool creators. Review collected by and hosted on G2.com.

1. Would love to have more options to train AI responses to be even more accurate.

2. Created snippets sometimes conflicts with other information. Review collected by and hosted on G2.com.