Esker Reviews & Product Details

One of the main positives about the Esker solution is that although it is an 'out of the box solution' Esker understands that not all business will have the same processes and systems. Esker has the flexibility to allow us to build the system the way we require it to work best for our business. The other big positive for me is the service we receive from the Esker. The continuous support that is provided by the Esker Team means we feel more like a valued customer, and that we are not forgotten about once the product has been implemented, which is what some solution providers to.. I also love the fact that Esker never sit still with their solution. They always seem to be on top of what the market changes are and are open to listening to their customers with suggestions for future improvements and are committed to making their solution the best it can be. Review collected by and hosted on G2.com.

It’s not really a dislike, more a frustration. From time to time we run into standard functionality that doesn’t always work as expected. For example, PO header matching works perfectly on a PDF invoice, but it doesn’t work for an EDI invoice, even when the invoices balance. This prevents touchless posting, because it still tries to do line-item matching when, in this situation, it doesn’t need to. My aim is to increase my “touchless posting” percentage, which I am achieving, but I would get there faster if this issue were resolved.

My other frustration is the quality of the Esker Anywhere App. Although it’s presented as an app, it isn’t really on par with the quality of the rest of the Esker solution. Our field-based colleagues struggle with it when submitting expenses and find it very clunky. It’s also not possible to use the dashboard feature in the app to navigate through the different screens and options. Review collected by and hosted on G2.com.

This solution saves time and improves accuracy. We can now finalise allocations within an hour, whereas it previously took 4–5 hours. Review collected by and hosted on G2.com.

The solution uses certain parts of a remittance advice, or other details provided by the customer, as a reference. However, if a changing payment number appears in front of the company details, it does not recognise the customer. Instead, it treats them as a new customer and then cannot find the correct customer record to allocate the payment. Review collected by and hosted on G2.com.

I like Esker because it reconciles data cleanly, whether it's from banking or remittances, and it does this seamlessly before we even start working at our desks. The customer onboarding process is really smooth and fully integrated into Esker, covering everything from communication to fund reconciliation efficiently. The order capture process has taken away the burden of many forms of submitting orders all absorbed into the platform. It's a platform built for both users and customers, and it has made managing exceptions much more streamlined. Review collected by and hosted on G2.com.

nothing that comes to mind Review collected by and hosted on G2.com.

I really appreciate Esker's consistency, having used it for more than two years, I have not had to worry, stress or react to any surprise issues where Esker had any fault. As an admin, I value the ability to create and schedule customized reports, which is a feature I really appreciate. It's easy and intuitive to use, simplifying interactions for our customer service representatives (CSRs). They can continue to receive purchase orders from customers the way they always have, so there is zero impact on the customer's current operation and processes. Our CSRs can use Esker to convert customer POs to a standard EDI format which we then are able to import into our ERP. Whether we use auto-validation or allow CSRs to review orders before validating, they can spend less time manually keying in orders and more time on value-added activities. The project team at Esker made implementation extremely easy with a great project plan that was easy to follow. We also were able to make a handful of enhancements during our implementation that made it 'fit' our process better. Since implementation, we've had proactive and responsive support. Overall, Esker is one of the easier tools and providers to work with based on my experience. Review collected by and hosted on G2.com.

There is not much I don't like about Esker. I only hope the recognition capabilities improve with AI as time goes on. At this time, some of our larger volume customers aren't great candidates for Esker extraction due to variability in PO forms. In the future, I'd hope free text and even images could be recognized and mapped to potential matches (item IDs, etc). Esker does what it does very well. As AI advances, I'd think it could be applied to be a bit more intuitive about extracting or recognizing or translating what is in a document, string of text or even image. Review collected by and hosted on G2.com.

My team finds the order management tool highly effective, intuitive, and easy to use. We have also been consistently pleased with the level of engagement and support provided by the Esker team, whose responsiveness and collaboration have contributed positively to our overall experience. Review collected by and hosted on G2.com.

Overall, we have had a positive experience with Esker. One area for improvement would be platform performance during peak periods, as occasional slowness can impact processing efficiency and business operations. We would also appreciate greater transparency and proactive communication during service disruptions. Currently, we do not receive notifications when there is an ongoing server or platform issue and are often only made aware of problems after users begin experiencing them or after manually checking TrustEsker. Timely alerts and status updates would help us manage business expectations, reduce investigation time, and communicate impacts more effectively to stakeholders. Review collected by and hosted on G2.com.

Intuitive product, has improved efficiency of the team through automated messaging. Been able to increase client numbers without increasing employee numbers due to the efficiencies the system gives us. Allows our team to focus on complex issues. The team is super friendly and supportive. It's a true partnership as opposed to a transactional relationship. Review collected by and hosted on G2.com.

Nothing really, when we have had concerns they have been addressed quickly or if we ask about improvements they always take on board feedback. If something isn't viable as a suggestion they explain why and work with us to see if we can solve the issue another way. Review collected by and hosted on G2.com.

Esker allows me and my team to see where our problems are, and as a manager, I can easily track who is doing what. I find it incredibly useful to sort things at a global level, especially for collections, and see where our biggest dollars lie. It's a great all-around system, and I think the collections tool is really fantastic. Initially setting up Esker was really easy, and we had no problems at all. Review collected by and hosted on G2.com.

I wish it was easier to proactively put promise to pay dates in. It's very difficult when you have 100 pay dates to enter for one customer and all the pay dates are different. Review collected by and hosted on G2.com.

One of the things I like best about Esker is how easy it is to use. My team was able to learn the matching process very quickly, which made adoption smooth. It has also improved our efficiency and reduced payment issues. Review collected by and hosted on G2.com.

If I had to pick one thing I don’t like about Esker, it’s that you can’t upload screenshots in any internal communications tied to an invoice. Having that option would make it much easier for users to communicate clearly and quickly when discussing invoice details. Review collected by and hosted on G2.com.

I really appreciate the closeness with the Esker teams, which allows us to have a true relationship of trust in the deployment of solutions and their commercialization. Moreover, the Esker platform offers a unique suite that meets various needs, which is very valuable for our business development. The tools available for partners, such as the portal and Esker University, are also very useful for hiring and training our teams effectively. The support from the teams is always present to help us quickly with the difficulties we encounter with the projects. Review collected by and hosted on G2.com.

One of the points I think could be improved concerns the integration of a single platform. Currently, I have noticed that some modules, like Market, are not integrated into the Esker platform. This can give clients the impression that the platform is not fully integrated. It would be nice to have a completely integrated platform with a unique set. Review collected by and hosted on G2.com.

The biggest benefit of Esker OM is its ability to automate manual customer service activities. Helped us standardise ways of working and increase efficiency. Review collected by and hosted on G2.com.

While the platform is powerful, some configuration and customisation activities can be complex and may require specialist knowledge. Certain areas of the user interface could be more intuitive (event logs) and implementing enhancements can sometimes take longer than expected. Review collected by and hosted on G2.com.