Zuora Reviews & Product Details

Zuora enabled us to provide a better subscrition system than ever. We can personalize the bills so that they are customerspecific and they have the feeling we care about every single one. The customer can always access the subscrition management portal, in order to see which are active and for how long. He can easily change his subscrtion plan and add or remove services. The reporting system is for us really good, since you can personlize each revenue report quite easily. Review collected by and hosted on G2.com.

The program is not self explanatory, we had to invest a lot of time in order to understand it, and know where to find the tools needed. But it was managable with their help page and some calls to their customer service. As long as it is intuitive at the customer side, it is no major problem for us. Review collected by and hosted on G2.com.

it keeps things simple through automation. UI is nice, UX is good, overall its not too complicated to use. Fairly simple, simple is good. Review collected by and hosted on G2.com.

i am not sure if there is really a dislike. I've never used any other service. but its pretty good. i think it works out for Zuora because i am of the mindset that if a first time user uses this and likes it, they wont leave. If anyone starts looking elsewhere then thats where the problem lies and you will need to spend money to figure out what made this particular user go searching for something else to use. if they like it, thats great because now you will have a regular user. Most poeple are lazy, and only change if they are forced to. by doing something bad, tweaking your product to something not user friendly or confusing or anything that is a turn off, it will give the user an incentive to leave. so, like i said earlier, i'm not sure if there is really a dislike, which means your product is pretty good. dont give me a reason to leave. Review collected by and hosted on G2.com.

Zuora's billing is solid. We just don't have issues with billing. CPQ is relatively straight forward to use in Salesforce given our transactional sales cycle. Review collected by and hosted on G2.com.

I've used Zuora for about 10 years now - spoke for them at their Subscribed events, Dreamforce, etc. The top 3 issues that continue to recur:

1. Under pressure to deliver wall street results, they pass that along to their customers upon renewal. It's never about how can we make sure you're happy and we're charging you based on the value received, but it's about retaining ACV and trying to grow ACV from each customer every single year. And their tactics are dirty ones that I've never experience from any other vendor.

2. I've had multiple challenges with their professional services in the past (granted, the last engagement was about 4-5 years ago now).

3. Their platform data model is complicated, so it can be difficult to figure out how to pull billing metrics from it. Review collected by and hosted on G2.com.

Zuora is powerful and there's features to pull data and create reports that you need. Review collected by and hosted on G2.com.

Confusing and difficult to learn. It takes time to really understand all the components. Very difficult to get trained on or train others on. Review collected by and hosted on G2.com.

It is a software that offers a really solid billing system to incorporate into different types of companies no matter how small or large they are. One of the things that I like about the program is that they add functionalities constantly so it is noticeable that its developers are constantly moving in order to make Zuora one of the best platforms in its field. Among the features featuring invoice management, sales tax, payment processing and many others. Review collected by and hosted on G2.com.

- The documentation is not the best, this forces you to go to the articles of help and even contact the support to solve any issues that arise.

- The customization of the tool is not one of its strengths, with limited options for the user.

- The complexity of the tool sometimes results in a double-edged weapon as it creates an immense learning curve that doesn't allow you to be productive out of the box. Review collected by and hosted on G2.com.

Focused on subscription management, fast. Review collected by and hosted on G2.com.

Bug ridden, unhelpful support, very overpriced, over complicated, clunky UI Review collected by and hosted on G2.com.

Zuora does it's function of billing our customers. Zuora is pretty easy to manage on a daily basis. The reports and billing and payments runs are easy to review and audit. Review collected by and hosted on G2.com.

I think the biggest pet peeve is that when entering a new payment method for a customer there is no way to make that the default payment type without editing the account after you enter it. There should be a way to make a payment method the default when entering it in the system. There are other small things like this that make users frustrated on a daily basis. Review collected by and hosted on G2.com.

I really like this program because through its different editions, it adapts to the needs of my company, it allows me to manage the different changes to be made to the products and their prices, as well as the administration of records and administration of taxes.

Zuora has an extraordinary technical support team, because I love that they had effective solutions that met our expectations and needs as a company, I also like that I can extract different reports, because that allows me to observe valuable data for my work meetings, plus that your billing system is very easy to use and is integrated with the sales team system. Review collected by and hosted on G2.com.

In truth, there is nothing that I do not like about this program, however, in certain occasions when having so many options it is heavy, but after you get used to it, it is very easy. Review collected by and hosted on G2.com.

The security behind this product is very well developed and can make clients feel safe. There is a ton of custom features with this software so help your company's billing products be easily integrated with Salesforce. Review collected by and hosted on G2.com.

The entire user experience as well as client experience. I, along with every member on my sales team have lost multiple deals due to Zuora functionality not working. Software is extremely buggy, slow, and not the easiest to use. Clients experience a lot of the bugs and when they are putting their credit card or bank account information to spend thousands of dollars on your product, this is their first experience. The Zuora system not working. I have spent hours working with engineers trying to get client's payment information to work so I can simply close a deal. This system has caused so many issues and clients have walked away because of Zuora's lack of working properly. Review collected by and hosted on G2.com.

After migrating from an internal billing system to a 3rd party billing solution that almost killed our company, we migrated to Zuora. Quite simply, it works and we look forward to adding different applications as we grow. At this point, we have a simple product offering and do not need RevPro. However, I envision we will one day so am glad that Zuora is ahead of my needs - not the other way around. Review collected by and hosted on G2.com.

I believe some of the reporting is cumbersome making it difficult to get all the stats on our business. Review collected by and hosted on G2.com.

Once Zuora is implemented, it is quite easy to use and you can rely on it to work as expected. There's a decent amount of functionality that will work for most use cases. Review collected by and hosted on G2.com.

Zuora's data structure is a complete mess, and it's difficult to integrate with other systems or to use its data for reporting. Don't take this criticism lightly. It can be extremely frustrating to deal with and doesn't scale well when a business grows. Review collected by and hosted on G2.com.

We are able to do invoicing and reporting all within Zuora. It is so useful to be able to do multiple things in one system. Zuora has been great for our billing and reporting! Review collected by and hosted on G2.com.

Some of the reports and functions in Zuora aren't that intuitive, but once you figure out the ropes, Zuora is a great tool for billing and reporting. Review collected by and hosted on G2.com.

Zuora is an ideal tool, a quick creation of all types of invoices and payments, in a simplified way, thanks to its redesigned and built-in templates, which are configured, all types of data, percentages and other necessary data to make payments and bills agilely. Review collected by and hosted on G2.com.

you need to have extensive experience in programs, accounting, sales or similar, for the correct use of this software, since its configuration is not as simple as it seems, and to give it an appropriate use, you must have experience with this type of Applications, for novice users, can be difficult to use. Review collected by and hosted on G2.com.

The new suite of services (such as workflows and data query) look to be super promising and I hope that they will allow us to streamline our business processes. Review collected by and hosted on G2.com.

Some of the basic things we'd like to do aren't built in features yet. Such as placing an exchange rate on an invoice without having to use their one offered solution (very pricey). Review collected by and hosted on G2.com.

Within Zuora we are able to bill and charge. System reporting is easy to use and create other reports within. Review collected by and hosted on G2.com.

Currently we do not have Revpro and therefore we struggle with the 606 recognition. We also have Zuora set up to recognize all revenue upfront which causes more work on the back end. The system does not make it easy to see amendments. I am also concerned with the direction Zuora is going in. Are we their target customer. Review collected by and hosted on G2.com.

Best at syncing with salesforce, prorating invoices and charging monthly for standard services Review collected by and hosted on G2.com.

Does not adjust well to specific company situations which could lead to billing errors but this is not the norm Review collected by and hosted on G2.com.

Using Zuora hell’s you organize and get your price offering in order. It also helps sales team sell faster through CPQ.. less human error in quotes. Review collected by and hosted on G2.com.

Some processes have too many steps . Everything is an add on and more money. Reports are not so easy to create . Review collected by and hosted on G2.com.

We like the workflows and the way Zurita is writing helping the company to have a full implementation Review collected by and hosted on G2.com.

Sometimes the zuora team does not look to have the experience needed. Also overbooked and assigned to multiple projects at the time. They go to the book and does not finish to put the client cap Review collected by and hosted on G2.com.

I like the ability to do billing, reporting, and payments all within one software and ability to create custom reports on an ad-hoc or recurring basis. Review collected by and hosted on G2.com.

Zuora isn't always very intuitive and performing the same task in different ways can result in different/undesired results. Review collected by and hosted on G2.com.

Simple navigation's, widespread support team to help in different timezones, detailed reporting. The new workflow feature with SQL squery support. Review collected by and hosted on G2.com.

Could have more streamlined one source for zuora documentation, instead of googling for keywords and find the page.

Zupra updates like server issues, maintenance to reach more users and admins. Review collected by and hosted on G2.com.

Good online resources, continue to make improvements Review collected by and hosted on G2.com.

The Test environment

How Orders was rolled out Review collected by and hosted on G2.com.

I'm a new Zuora user and I've bee thrilled with how intuitive it is and easy to use. There are lots of great resources to help you lean the platform, and the core characteristics are very useful. Review collected by and hosted on G2.com.

I would like the search function to be able to find any type of item (account, invoice, etc.) from the main page, instead of having to click on the different sections first. Review collected by and hosted on G2.com.

Easy to use and apply to your subscription model Review collected by and hosted on G2.com.

It times out too quickly when not in use Review collected by and hosted on G2.com.

Support is good. Billing and payments are handled well. And work flow feature is good. Review collected by and hosted on G2.com.

Promcode app need lots of enhancements. direct ACH payments needs to be done. need more features in advance payment retry. Review collected by and hosted on G2.com.

The Zuora framework makes it easy to delight customers with an intuitive subscription management billing and reporting environment. Review collected by and hosted on G2.com.

Some of the basics around reporting and business user UI are less intuitive. Review collected by and hosted on G2.com.