What do you like best about Stripe Billing?
The product works. API, dashboard, and integrations are genuinely good, which is why I chose it. Standard Radar screening blocked the real fraud attempts on its own, including a felony matched name. They confirmed in writing I was not added to MATCH. Review collected by and hosted on G2.com.
What do you dislike about Stripe Billing?
One lost dispute, then an automated loop with no human in it.
TL:DR The post dispute risk intervention blocked only verified guests and zero fraud; no path to human review of individual transactions; a written refund deadline missed by six days; a formal response describing a balance that had already been refunded six days earlier.
Small five room lodging business, Tampa, launched mid June. A guest disputed a $750 security deposit; I contested with a signed rental agreement and lost on an AVS mismatch alone. My process failure, since fixed.
Stripe's standard fraud screening worked: it caught the real fraud, including a felony matched name, on its own. Credit for that. Four days after the dispute an additional automated risk intervention was layered on top, and from that point every block was a verified guest: one already in my house, blocked about fifteen times trying to pay a $300 deposit, then another the next day. Not one fraudulent transaction. I asked for review; Stripe confirmed in writing it would not be overridden.
Account closed July 28 for "elevated high risk payment activity." That activity included the declines the system generated on my good guests. Closure notice promised refunds in five days. On August 7, five days past that, $1,697.96 of guest money was still held, $1,418.70 of it belonging to an active duty Coast Guard officer. Stripe's own chat agent said it should have auto refunded. Refunds landed the day after I filed a BBB complaint.
The formal response a week later said funds could not be released, six days after they had been. Credit where due: it confirmed in writing I was not added to MATCH.
We will not use Stripe again for this or any business we operate, regardless of any future review. Owners: turn on AVS decline, never charge deposits, and have a second acquirer before you need one. Review collected by and hosted on G2.com.