--- title: Covetrus Pulse Reviews meta_title: 'Covetrus Pulse Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 406 reviews by the users' company size, role or industry to find out how Covetrus Pulse works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 406 scale: '5' date_modified: '2026-06-24' parent_category: name: Veterinary url: https://www.g2.com/categories/veterinary --- # Covetrus Pulse Reviews **Vendor:** Covetrus® **Category:** [Veterinary Practice Management Software](https://www.g2.com/categories/veterinary-practice-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 406 ## About Covetrus Pulse Covetrus Pulse is a cloud-based veterinary practice management platform built to unify your practice's workflows, enhance productivity, and let your team spend more time on patient care rather than administrative tasks. Pulse brings together everything your practice needs, from scheduling and medical records to inventory, client communication, and embedded payment processing, into one flexible, connected care environment for increasing efficiency and profitability. It also includes advanced automation and AI features throughout the exam’s journey to improve practice productivity. Key Features & Capabilities: • AI-Powered Automation: Covetrus Pulse was one of the first veterinary tools to deploy AI to streamline daily tasks. It automates workflows (appointment and service reminders SOAP notes and treatment summaries for later review), enabling veterinarians to reclaim an average of 6 hours per week per DVM1 for more meaningful, clinical work. • Robust Practice Management Core: Appointment scheduling; electronic medical records (EMR); inventory tracking; client & reminder communication; integrated payment processing; and reporting & analytics to help identify trends and make data-driven decisions. • Cloud Access & Flexibility: Because it’s cloud-based, your team can access records and manage workflows from any device, whether in the clinic or remotely. That removes the burden of on-site servers, improves resilience, and supports hybrid or mobile workflows. • Treatment Board & Visual Workflow: Offers real-time patient status tracking, treatment planning, and resource scheduling in a visually organized layout. Visual alerts help staff quickly see what needs attention, to maintain momentum through each patient’s visit. • Comprehensive Integration Ecosystem: It supports over 250 third-party integrations, including labs, diagnostics, payment systems, insurance, bookkeeping, and inventory management. This means you can use familiar tools or incorporate specialized apps without switching platforms. Benefits: • Streamlined workflows – built-in integrations for seamless practice management, all in one place and accessible anywhere, anytime. • Staff Efficiency – Manage prescriptions, payments, diagnostics, and more within a single system. • Enhance client loyalty – Covetrus Comms integration streamlines client communications with online scheduling, automated reminders, texting, and more. • Built for the future of your practice – Pulse is highly customizable to fit the way your practice operates. Pulse is innovating more than ever with new capabilities like the real-time patient status tracking Treatment Board and Covetrus AI. Make Pulse the backbone of your practice. 1. Covetrus internal usage data, 2025. ## Covetrus Pulse Reviews ### 1. Covetrus Pulse: The Changes and Improvements from eVetPractice **Rating:** 4.0/5.0 stars **Reviewed by:** Wendee C. | Veterinary Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Covetrus Pulse?** I loved eVet before the merger. I appreciate the Feature Request link! It helps me feel not so alone in my tiny frustrations seeing others that think like me :) **What do you dislike about Covetrus Pulse?** The Client/Patient search engine is SO frustrating. The eVet version was much better as it offered several areas to narrow a search, whereas now I can only search for one thing. Ever tried searching Fluffy without a last name? With the previous version, I could search for Fluffy the Canine French Bulldog with an owner that has a first name that starts with J. **What problems is Covetrus Pulse solving and how is that benefiting you?** We have used this for our client software from the very beginning and gave feedback and suggestions for improvements while the software was being built. We would still love to see a few features, but the software works well for our business model. **Official Response from PHILLIP LAUGHTON:** > We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! ### 2. Evolving - Work in Progress Software **Rating:** 3.0/5.0 stars **Reviewed by:** Karen S. | Front Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2022 **What do you like best about Covetrus Pulse?** It's helpful having the real time online support. **What do you dislike about Covetrus Pulse?** I wish you were able to open more than one patient window or at least be able to check back on your last 10 patients. **What problems is Covetrus Pulse solving and how is that benefiting you?** I wish the requests for upgrades would be acted upon quicker. **Official Response from PHILLIP LAUGHTON:** > We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. ### 3. Refreshing and full of shortcuts and integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Alex d. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Covetrus Pulse?** The quantity and ease of integrations speeds up the most simple tasks. Using the chat and knowledge base makes learning to use Pulse intuitive. **What do you dislike about Covetrus Pulse?** Having a PIMS that relies on a web browser can lead to some inconsistency **What problems is Covetrus Pulse solving and how is that benefiting you?** Operating system platform agnostic **Official Response from PHILLIP LAUGHTON:** > We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. ### 4. Overall a good program with some improvements for functionality within different clinic types **Rating:** 4.0/5.0 stars **Reviewed by:** Karyn A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Covetrus Pulse?** Integration with Idexx and Rapport; emailing feature, medical record layout and visibility; quick links **What do you dislike about Covetrus Pulse?** Lack of customization in certain areas- task list, lab result reporting, **What problems is Covetrus Pulse solving and how is that benefiting you?** Requests for customization are pending that will help with efficiency and hospital flow. These have been submitted **Official Response from PHILLIP LAUGHTON:** > We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. ### 5. Pulse review **Rating:** 4.0/5.0 stars **Reviewed by:** Tammy K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Covetrus Pulse?** It is easy to learn & user-friendly for anyone. **What do you dislike about Covetrus Pulse?** I wish that when you're making an appointment, it will show our other clinics that the spot is being used so it doesn't get double booked. **What problems is Covetrus Pulse solving and how is that benefiting you?** I don't know of any problems **Official Response from PHILLIP LAUGHTON:** > We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. ### 6. Adjusting to Covetrus **Rating:** 5.0/5.0 stars **Reviewed by:** Mie Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Covetrus Pulse?** We like that we can access it anywhere-from home, phone, etc. **What do you dislike about Covetrus Pulse?** Customer service is unavailable from 1pm Hawaii Time. **What problems is Covetrus Pulse solving and how is that benefiting you?** We are able to easily run reports and see how sales are trending. **Official Response from PHILLIP LAUGHTON:** > We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! ### 7. Basics are okay **Rating:** 3.0/5.0 stars **Reviewed by:** Robin Wallace M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Covetrus Pulse?** I like the chat feature. I like inventory being attached to ordering through covetrus. **What do you dislike about Covetrus Pulse?** Reports are lacking. Often information is out of order. **What problems is Covetrus Pulse solving and how is that benefiting you?** Inventory pricing is kept up to date. **Official Response from PHILLIP LAUGHTON:** > We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. ### 8. Robust and very cool support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Covetrus Pulse?** Support and continuous improvement based on user input **What do you dislike about Covetrus Pulse?** Only integrated with Workdpay!! and no others. **What problems is Covetrus Pulse solving and how is that benefiting you?** Understanding my industry and focus on veterinary clinicians as we as administrators **Official Response from PHILLIP LAUGHTON:** > We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. ### 9. Veterinarian **Rating:** 1.0/5.0 stars **Reviewed by:** Michelle W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Covetrus Pulse?** The fact that it is on the cloud and can access at home. **What do you dislike about Covetrus Pulse?** Too many menus, have to scroll through so many areas to look at past history - separate bloodwork to exam records, Cant search for prescription names easily, malt have to open each individual record, cant save an email mid way and start a draft. **What problems is Covetrus Pulse solving and how is that benefiting you?** None **Official Response from PHILLIP LAUGHTON:** > Thank you for sharing your experience with Covetrus Pulse. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. ### 10. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy A. | Licensed vet tech, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Covetrus Pulse?** Very fast customer service/tech help when needed while using it. **What do you dislike about Covetrus Pulse?** There is a lot of logging in and out and they require a longer password and email that just takes up a lot of time throughout the day. **What problems is Covetrus Pulse solving and how is that benefiting you?** They helped our practice go paperless. Also I was having a problem with our lab codes the one day recently to get them integrated with Idexx and it was solved in about 5 minutes. **Official Response from PHILLIP LAUGHTON:** > We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. ### 11. Review for eVetPractice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Covetrus Pulse?** I love that, for the most part, everything is relatively user-friendly. What I love most, however, is that if I ever encounter an issue, the chat help function is wonderful and almost always garners a response that solves my issue immediately. **What do you dislike about Covetrus Pulse?** I dislike that, if "too many" access items are checked for a specific employee, it somehow affects the functioning of eVet for our practice. **What problems is Covetrus Pulse solving and how is that benefiting you?** I work in the feline specialty industry, so we are "solving" the use of paper-only records, which we used to use soley. The benefits are lack of physical space used, typed records are much more legible, and finding records is much more efficient. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your feedback with us. We will provide this information to our product team for review. ### 12. Great Support/Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cassie B. | Inventory Manager, Veterinary Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Covetrus Pulse?** Any time I've encountered an issue while using eVetPractice, the live chat feature and support team have been fantastic at getting the issue solved quickly and efficiently. **What do you dislike about Covetrus Pulse?** Server errors are rather frequent, and seem to be the one type of issue that can't be solved quickly and efficiently. **What problems is Covetrus Pulse solving and how is that benefiting you?** There are a lot of integration options for common services, such as IDEXX, that simplify the day to day workflow. **Official Response from PHILLIP LAUGHTON:** > We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. ### 13. Gets the Job Done...When It Works **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Covetrus Pulse?** Chart organization is good. Client layout easy to follow and customizable. Doesn't suit our practice 100% since we are a non-traditional vet type office, but it gets the job done. **What do you dislike about Covetrus Pulse?** Soooooo slow! Website constantly crashes and has downtime. When you're very busy this puts a huge wrench in the day, and it often happens first thing in the morning so then the whole day is already chaotic. **What problems is Covetrus Pulse solving and how is that benefiting you?** None that I am aware of, except the ones in the suggestion box. We'd all like time stamps on the taskboard, as well as have it show who put the entry on the taskboard. **Official Response from PHILLIP LAUGHTON:** > Thank you for sharing your experience with Covetrus Pulse. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. ### 14. User friendly and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Covetrus Pulse?** The best thing about Pulse is the customer support. It is easy to chat and get help with anything you might need. You can also integrate your wellness plans which is very helpful! **What do you dislike about Covetrus Pulse?** While it is also a positive, Pulse is web based so when the internet is down, things can be a hassle. Also, the server can get overrun causing Pulse to run slowly at times. **What problems is Covetrus Pulse solving and how is that benefiting you?** A lot of times with their monthly updates, Pulse will encounter bugs within the system causing certain things to not operate properly. However, they are pretty quick to get those fixed. **Official Response from PHILLIP LAUGHTON:** > Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. ### 15. Veterinary Technician Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Krystal R. | RVT, Veterinary Technician Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Covetrus Pulse?** It is a very easy program to use with many different ways tomorrow navigate through the different aspects of the program **What do you dislike about Covetrus Pulse?** It can be slow from time to time and takes awhile to load some of the larger patient files **What problems is Covetrus Pulse solving and how is that benefiting you?** We love The Who got feature for pulling reports on certain products **Official Response from PHILLIP LAUGHTON:** > We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. ### 16. PULSE has definitely been a convenient, fast alternative to what we were using. Super easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Micah E. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Covetrus Pulse?** I like how fast it is to schedule appts and make new client/patients from the appt schedule. **What do you dislike about Covetrus Pulse?** Unable to have multiple tabs open at a time due to malfunctions. **What problems is Covetrus Pulse solving and how is that benefiting you?** I haven't had a specific problem that I have made PULSE aware of. **Official Response from PHILLIP LAUGHTON:** > Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. ### 17. eVet Practice Easy to Use Cloud-Based Software **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Covetrus Pulse?** Ease of use, updates, and friendly and helpful customer service. **What do you dislike about Covetrus Pulse?** Some of the updates seem like they aren't completely thought out, some features also seem to be incomplete. **Recommendations to others considering Covetrus Pulse:** It is a great cloud-based software that is easy to use and seems to have a lot of features and frequent updates. I recommend doing a consult first and discussing any "needs" you have for your daily operations to make sure that they offer everything that you need. So far I have not found any issues to that degree, just small things here or there that I think would be with any company. Even when there is an issue they are very helpful via chat or the phone and if you want to make a request for a change you can do so online and if they get enough requests for the same thing sometimes they implement that in their frequent updates. **What problems is Covetrus Pulse solving and how is that benefiting you?** We used to have a server-based platform that any time the server would go out we would be unable to do business. I like that you can login anywhere, even from a phone, and conduct business. I also like that you can restrict logging in to certain IP addresses. I like the integrations that they have that we have used. After the initial setup most things are relatively easy to use. **Official Response from PHILLIP LAUGHTON:** > Thanks for being a great customer and for sharing your feedback with us. ### 18. Overall great experience **Rating:** 3.5/5.0 stars **Reviewed by:** Rudy S. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Covetrus Pulse?** I like the ease of use and the great customer service help **What do you dislike about Covetrus Pulse?** I dislike some parts of the checkout portion. If using multiple payment methods for one transaction, it does not do the math for you. That then results in longer wait times for the customers. **What problems is Covetrus Pulse solving and how is that benefiting you?** The overall ease of navigation on pages and the ease of operation overall. Helps make thing move with a more steady flow throughout the day **Official Response from PHILLIP LAUGHTON:** > We are grateful you took the time to review Covetrus as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. ### 19. Could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Covetrus Pulse?** I do like that the written prescriptions and documents are easy to get to and include all pertinent information. I also like that we can order directly from Patterson. **What do you dislike about Covetrus Pulse?** I dislike that on other programs things that take about a minute take 5 minutes on Pulse, like declining a medication. Really doing much of anything takes a long time. **What problems is Covetrus Pulse solving and how is that benefiting you?** I haven't seen them solve any problems that directly benefit me. **Official Response from PHILLIP LAUGHTON:** > We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! ### 20. It is very user friendly and easy to learn without a whole lot of training **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Covetrus Pulse?** Easy to use and figure out without a whole lot of guidance. New staff are able to navigate on their own. **What do you dislike about Covetrus Pulse?** I wish there was an easy log in like when we used a PIN not a longer password. And an easy quick button to log off (eg F1 button to lock screen) **What problems is Covetrus Pulse solving and how is that benefiting you?** Emailing client appt reminders eliminates a lot of calls. **Official Response from PHILLIP LAUGHTON:** > Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. ### 21. Great software for your veterinary practice **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline V. | Makeup Artist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Covetrus Pulse?** The ease of using the software and it is always very dependable. You have the option to chat with someone if you have any problems they are available all the time. Evetpractice makes it very easy for both the veterinarian and the practice to use and helps you communicate with one another efficiently. I love using the inventory feature as it tracks all inventory that comes and goes throughout the practice. **What do you dislike about Covetrus Pulse?** I found the setup to be confusing at first. I wish you didn't have to go through too many steps to do certain things. I definitely had trouble getting used to the format in the beginning. Then I got used to the layout so now I have no problem using it. **What problems is Covetrus Pulse solving and how is that benefiting you?** We had trouble getting used to the format at first as it seemed a bit overwhelming, But knowing there's always someone we can chat with right away with the icon in the corner is reassuring. We are able to easily read and choose certain things in the pets' charts. It is easy for veterinarians to navigate as they need to access things quickly. I have benefitted in ways that it's easy to read things to clients and organize appointments better on the schedule. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your review with the veterinary community! We will provide this information to our product team for review. ### 22. Informational videos and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Covetrus Pulse?** I am loving all of the recent integrations. It makes everything function well with ing the clinic. I am looking forward to adding Rapport. **What do you dislike about Covetrus Pulse?** Sometimes the system runs a little slow. **What problems is Covetrus Pulse solving and how is that benefiting you?** We have had minor issues at times but support has always kept us informed and updated. **Official Response from PHILLIP LAUGHTON:** > Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. ### 23. Evet practice online vs onsite way better **Rating:** 3.5/5.0 stars **Reviewed by:** Francois H. | IT Systems & Infrastructure Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Covetrus Pulse?** Main thing that evet is in the cloud and not onsite local server that have to manage. It because way cheaper cost to matain and keeping up verses having to need proper posonell to troubleshooting out network and local servers each and every time something goes down **What do you dislike about Covetrus Pulse?** Right now evet only supports dymo label printers and also not just dymo but the older version of the label printer the 450 model which since to be going offline every so often when shared on our network with 10 plus computers . Dymo doesn't even sell 450 any more but the new 559 which evet has a work around for but not fully compatible and not able to use them both on the same site **What problems is Covetrus Pulse solving and how is that benefiting you?** Mainly the fact that is online makes it much easier for all our Doctors , techs and others to access it it from outside our office network like at home to put in reports etc instead of having VPN and remote solution into the office each time **Official Response from PHILLIP LAUGHTON:** > Thanks for being a great customer and for sharing your feedback with us. ### 24. Evet review from BRAH. **Rating:** 1.0/5.0 stars **Reviewed by:** Nan D. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Covetrus Pulse?** I like seeing all 4 of our doctor's schedules. I like the color coding of appointment types. I like being able to repeat special appointment times/blocks. We like that the pet's weight is readily seen when quick invoicing, such as for preventatives. **What do you dislike about Covetrus Pulse?** We all hate how often Evet goes down or slows down, making it very difficult to do our jobs. The recent new format/spacing makes it difficult to see active patient names, current username and also double spaces appointment descriptions, making it very difficult to type an accurate description. I have repeatedly complained about the process of adding reminders, as it is poorly designed. EVERY time you do it, you have to change 3 dates manually. Most clients have more than one reminder needed and it would be much easier if you could do it in a similar way to when you enter prior vaccinations. I have noticed that after every update, a random selection of our clients get their emails blocked, even though there is no problem with their email address. When you switch months while looking at calendar for appointments, it then switches you back a month, making it easy to choose a date, but in the wrong month. **What problems is Covetrus Pulse solving and how is that benefiting you?** The reports are very helpful. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your feedback with us. We will provide this information to our product team for review. ### 25. Good internet based PMS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Covetrus Pulse?** Evet is always updating there software based on customer reviews. They are always very easy to contact via phone or there integrated chat. If they cannot help they will assist you by finding work arounds in the system. It is also highly customizable. Would recommend. **What do you dislike about Covetrus Pulse?** Sometimes they can be slow with resolving known issues. Because of the level of customization errors in formatting can occur and the reason is unknown. For examply when making a document a text check box can be built but evet does not support it so the documents after they are signed will not save. however, I do feel like its s minor issue that I hope will be resolved shortly. **Recommendations to others considering Covetrus Pulse:** Highly recommend over other internet based PMS **What problems is Covetrus Pulse solving and how is that benefiting you?** Evet is constantly updating. Therefore they are always solvimg ome problem or another. Either via integrating care credit to assist in end of day reporting or allowing holding credit cards in a safe a secure manor. Also the new task board assists in prioritizing call backs. **Official Response from PHILLIP LAUGHTON:** > So happy you’re having a great experience with eVetPractice. Thanks for leaving a review! We will provide this information to our product team for review. ### 26. Amazing, user friendly software with all the tools for our hospital and just keep improving. **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie Lech P. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Covetrus Pulse?** The tech support are amazing. But really don't have to use them much because the software is very user friendly, great tutorials and articles for all questions. **What do you dislike about Covetrus Pulse?** I cannot think of anything off hand right now. **Recommendations to others considering Covetrus Pulse:** Ask any questions you have. eVet has an amazing support team and will help make sure this best support your needs and can personalize so much to fit your business. **What problems is Covetrus Pulse solving and how is that benefiting you?** The usage reports are great! Love that there are ways to follow production in multiple areas, not just by the veterinarian. Able to have package's for a number of services/surgeries and still itemize our our clients invoice so they know the details of their pets procedures. Great ways to communicate with the clients. Customize everything for our paractice. And much more. **Official Response from PHILLIP LAUGHTON:** > So happy you’re having a great experience with eVetPractice. Thanks for leaving a review! ### 27. Evet, I've had worse. **Rating:** 4.0/5.0 stars **Reviewed by:** Angela J. | Certified Veterinary Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Covetrus Pulse?** There are a few great things about e-vet. They automatically integrate a lot of our labwork, which is great. They also make staying on task with multiple patients easy with the Whiteboard function. **What do you dislike about Covetrus Pulse?** The biggest irritation our clinic has had with evet is the unnecessary cosmetic changes they make on occasion. Sometimes, the invoice section can act up, especially if you're a split practice. We have a boarding/daycare facility, next to our vet clinic, and sometimes the daycare charges get double placed or locked for no reason. **What problems is Covetrus Pulse solving and how is that benefiting you?** It's a lot easier for all of our staff to work together on problems with multiple patients than the other software we have tried. Things run smoother, so we're able to get in and out of appointments more efficiently. **Official Response from PHILLIP LAUGHTON:** > Thanks for being a great customer and for sharing your feedback with us. We will provide this information to our product team for review. ### 28. Very user friendly and easy to follow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Covetrus Pulse?** Easy chat support if you need help with anything **What do you dislike about Covetrus Pulse?** I wish the appointment were larger so it's easy to see **What problems is Covetrus Pulse solving and how is that benefiting you?** Easy access to chat support for questions **Official Response from PHILLIP LAUGHTON:** > We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. ### 29. Easy to work from anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Carin R. | Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Covetrus Pulse?** I can access the practice management software from anywhere so I don't have to stay at work to finish my charts for the day. **What do you dislike about Covetrus Pulse?** Their updates are often quite silly, like changing from single space or 1.5 spaces to double spacing. **Recommendations to others considering Covetrus Pulse:** Have patience. If you are migrating from another platform, make sure you have time to set it all up first and go through all of the checklists **What problems is Covetrus Pulse solving and how is that benefiting you?** eVet let's us email or text clients from within the program so I can send lab results from home instead of having to drive into the office to make phone calls **Official Response from PHILLIP LAUGHTON:** > So happy you’re having a great experience with eVetPractice. Thanks for leaving a review! ### 30. E-Vet is a good cloud software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Covetrus Pulse?** It is similar to a license/workstation practice software in that it is intuitive but it is far more user friendly than many licensed PSs **What do you dislike about Covetrus Pulse?** Cannot customize reminders as much as I'd like. We're missing opportunities to maintain great client compliance and capture charges. No way to establish core needs. Historical vaccines are clunky at best. Requisitioning labs- slow, challenging to correct providers, unpleasant all labs are req'd at once despite selection. Callbacks/tasks need categories and ability to assign a type of callback to a certain category (ie. receptionist, tech, dr) because 95% of the services generating callbacks are under the veterinary provider however the vet doesn't want any callbacks assigned to him. Ex. I should be able to link a callback to surgical services so they automatically generate a callback 1 day after and 5 days after for a technician or receptionist to call for an update. The service is under the vet, therefore the callback is assigned to him and he doesn't want that. So they must be manually added for each patient and assigned to techs- extra work for the nurses. **Recommendations to others considering Covetrus Pulse:** It is a better cloud software and great for general practice. It truly helps us practice medicine well with increased compliance. I have declined job offers because they've used certain softwares. It matters a great deal because you're using it constantly. **What problems is Covetrus Pulse solving and how is that benefiting you?** Client communication is a huge benefit and Rapport is really great for aiding in compliance. Instead of reports to examine, it's automatic. Since I've started 6 months ago we've added more reminders and client callbacks. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your review with the veterinary community! We will provide this information to our product team for review. ### 31. Amazing program that has exceeded my expectations **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan H. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Covetrus Pulse?** My favorite aspect of eVetPractice is the fact that it is a web-based program. It makes communications with clients much easier than other software programs. The quick links that can generate documents to email to clients such as rabies certificates or medical records with a couple of mouse clicks is great. **What do you dislike about Covetrus Pulse?** As with many other web-based programs, some software updates can have some bugs that need to be fixed. There are also many third-party companies with compatible programs (integrations) that are not notified of these updates prior, therefore they can have a negative impact on operations for integrations such as online appointment schedulers. **What problems is Covetrus Pulse solving and how is that benefiting you?** eVet has helped us streamline our clinic's flow, which is great for high-volume practices like mine. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your review with the veterinary community! ### 32. Please change the new 10 step login process! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Covetrus Pulse?** I like that I can access evet anywhere. It is easy to learn how to use it. I like that you can customize it to your practice. I like that you can create many different email templates for client communication and education and it saves it on the PMS as proof of communication. I like that you can add medical images to review progress of disease or treatment. **What do you dislike about Covetrus Pulse?** Please change the new login feature! No one will log out because it is so tedious to re-log back in. We prefer the pin method because it was fast and easy. Now no one logs out and services that were performed are put under the wrong employee. Make a quick PIN login and and F12 shirt code to log out like Avimark. It takes FOREVER for reports to load. I wish that it had an employee scheduling system that would track their attendance. We use attendance to distribute bonuses. I wish that the abaxis urinalysis machine would integrate so we Don't have to manually add urinalysis results. I wish the SOUND xrays would integrate from our PACS automatically. I wish that there was a short code to log out like Avinark has (F12) to prevent another user from Coming behind you and entering charges or communications in you name. I also wish that when an employee puts there PIN to whether charges or sends a a Pop up message to clock in if they haven't yet. When a sick patient comes in we have a callback reminder to trigger in 2 days, a pop up to modify what they are calling about. **Recommendations to others considering Covetrus Pulse:** See above **What problems is Covetrus Pulse solving and how is that benefiting you?** We have mobile equine practice and we like that we can access the PmS in the field. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your feedback with us. We will provide this information to our product team for review. ### 33. Border Veterinary Clinic - Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Covetrus Pulse?** Most things are easy to access, and the program is easy to navigate. Booking and changing appointments is simple, and invoicing in Quick Invoicing is quick and straightforward. We are a busy Mixed Animal Practice, and we like that we can utilize the program from devices at home or on the road. **What do you dislike about Covetrus Pulse?** How many characters do you allow me to use? The system does not handle the amount of inventory that we use. We frequently have issues with inventory being taken out or the program changing inventory when we are "using multiple screens". This is frustrating, and "support" or your "tech department" does not seem to be able to figure out how to fix this. Stop updating things that are not broken. Focus on things that need to be fixed. Our practice is extremely put off regarding the recent update that removed the pin access. The new log-in system is slow and frustrating; it takes a few seconds to find your name on the scroll down menu, a few seconds for the screen to pop up with your password and then it takes a few extra seconds to type my full password. The addition of 10-20 seconds each time a staff member needs to order bloodwork, put through a payment, book an appointment, write in the medical record, etcetera really adds up (and also adds to our frustration). 10-20 seconds/ log-in doesn't sound like much, but I don't even want to know how many times each one of our 20 staff members logs into E-Vet a day, so 10-20 seconds a log-in does matter. Note: This isn't even including the multiple times a day where the screen gets stuck on the "loading" page for so long I have to open a new tab or refresh the page even to log in. Clearly, no one in your tech department has worked in a busy clinic setting where you are trying to hold a dog while ordering bloodwork and invoicing at the same time (all with only one hand). The pin feature was quick, effective, and secure. We have requested change, but feel like we are not heard - and we are not the only user feeling like this. Others have said that this would drive them to choose a new program to use. The unnecessary updates that make things MORE DIFFICULT need to stop. **What problems is Covetrus Pulse solving and how is that benefiting you?** Booking appointments and managing the day-to-day workings of the practice is easier to do- therefore, we are more productive. We can be more efficient when we have a customer on the phone, as most of the time, we can access information quicker. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your feedback with us. We will provide this information to our product team for review. ### 34. Very disappointing **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Covetrus Pulse?** The scheduling function is really nice. I love having the ability to drag and drop appointments to move them, as well as having quick access to schedule from clicking on a cell. **What do you dislike about Covetrus Pulse?** The problems started with the implementation process. Our eVet rep changed halfway through the process and the one that took over was not supportive through the time leading up to the transition or afterward. Staff were only given 1 hour of a virtual training, and it was very basic--it didn't go into how they would actually do things in practice. On the day of the transition, we had very little support from eVet, and afterward we quickly resorted to reaching out to the general support line for help because of the lack of response from our assigned rep. The program itself has also been incredibly challenging to work with, and 5 months into the process, we are still waiting for the integration with VetsFirstChoice to be fixed. There have been all kinds of issues with the migrated data coming over from our old PIMS and problems that weren't discovered until after we were off the migration server--and once you're off that server, there's nothing they can do to fix large global issues even though those issues were from tasks that were not completed on their end prior to the migration. I would not recommend this PIMS, and we are thankful that the corporate entity that we have now partnered with will be building their own PIMS, so we will not be stuck with it in the long run. **Recommendations to others considering Covetrus Pulse:** Look elsewhere **What problems is Covetrus Pulse solving and how is that benefiting you?** None. It has made our recordkeeping more difficult. In theory, things would be improved when it comes to the online pharmacy integration, but with that feature not working, there has been very little, if any, benefit. **Official Response from PHILLIP LAUGHTON:** > Thanks for leaving a review. We encourage you to continue working with customer support to resolve any product-related issues. ### 35. Could be better **Rating:** 2.5/5.0 stars **Reviewed by:** David K. | Practice owner / veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2022 **What do you like best about Covetrus Pulse?** A web based system is the way to go. Being able to work anywhere is great. Tech support is very good. Very easy to correct mistakes in teh setup process. Tech remote access is great. **What do you dislike about Covetrus Pulse?** The system is frequently slow due to eVet, not my in-house. The reports and price-changing functionalities are well below Avimark's level. System updates are frequently of no increased value to the ability to use the system. A very "clicky" interface. **What problems is Covetrus Pulse solving and how is that benefiting you?** Flexibility in the ability to work from anywhere. Setting up different processes, like reminders, is easier and less consequential than Avimark. No longer rely on an in-house server. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your feedback with us. We will provide this information to our product team for review. ### 36. User friendly Cloud Base PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa G. | Hospital Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Covetrus Pulse?** With eVetPractice, you can log on from anywhere, desktops, laptops, or mobile devices. It is user-friendly software with many features. I love that the clients have a portal with limited access to their records. I am not technologically advanced, but I can figure my way around this PMS. Customer Service is superb, fast, friendly, and reliable. **What do you dislike about Covetrus Pulse?** The Reports could improve; they do take longer to populate especially monthly reports. I would love to have a dedicated commission feature. I would like to see a PIN prompt before posting payments. **What problems is Covetrus Pulse solving and how is that benefiting you?** Easy access from any workstation. If the internet fails, I am not worried as we can use cellular hotspots to gain access and never miss a beat during our busy workdays. Housecalls are fun again, as we can invoice whenever, wherever. I love that I do not need to install PMS software anywhere, and there is no need for expensive servers. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your review with the veterinary community! ### 37. I am a big fan of eVet Practice overall, with some minor complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Jeannie M. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Covetrus Pulse?** eVet does a great job, considering how much information there is to process, organize, and store. My favorite thing about eVet is the customer service and support. They are always very helpful and knowledgeable. I love how the team is handling the new changes on the horizon, specifically their approach to community engagement and feedback along the whole process. They seem responsive to feature requests and genuinely interested in improving the user experience. I wish they had more customizability, but I also appreciate the amount of customizable options that they do have! Also, I think they do a great job of implementing features to help us communicate with colleagues about patients across the hospital. I love the reminder system and the inventory management system. **What do you dislike about Covetrus Pulse?** I'm not too fond of the way the software processes and organizes financial transactions and information. Accepting payments for goods and services is pretty universal across business needs and doesn't need to be built from the ground up or customized for our profession (like animal medical records and appointment scheduling is). Invoicing and collecting payments ends up really complicated and confusing for everyone involved, and I'm not sure why it has to be like that! Most other things I dislike are just little things that get on my nerves, like having the schedule in a window on the page instead of just on the page, which forces me to scroll in two different panes, and I can't see the pop up highlights properly within the window. I don't particularly appreciate when they have a feature that we don't use that we can't turn off, so we have to find weird workarounds, but that's going to be a thing with any software. The reports feature could be much improved. I've worked with software before that had a wonderful tagging system that basically allowed you to run any available report in combination with any other available report. It was really nice. I find eVet's reports to come with a steep learning curve. I wish they stored a temporary history of certain changes to a medical record or payment history that managers could review. Overall, I appreciate eVet as a great medical records software. **Recommendations to others considering Covetrus Pulse:** I have never used other medical record software but I would recommend eVet, especially with the new changes around the corner. It's very exciting! **What problems is Covetrus Pulse solving and how is that benefiting you?** I can't even believe we used to use paper records. Switching to eVet has enabled us to save resources, provide better care for our patients, allow remote employees to help, communicate across the hospital seamlessly, and improve the quality of life for our employees in the hospital. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your feedback with us. We will provide this information to our product team for review. ### 38. Changes that have been made are a tremendous drag on workflow around the clinic. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Covetrus Pulse?** That Eddie created the software and reacted to feedback to remedy the issue often immediately or within 24-48 hours. **What do you dislike about Covetrus Pulse?** Lack of response or unable to appreciate the issues safari users have. **What problems is Covetrus Pulse solving and how is that benefiting you?** The components of the software are helpful with medical records, iinventory control, and for controling client fees and payments. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your feedback with us. We will provide this information to our product team for review. ### 39. Terrible performance **Rating:** 0.5/5.0 stars **Reviewed by:** Katie V. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Covetrus Pulse?** Very easy to maneuver and someone is always available to answer our questions if we need assistance **What do you dislike about Covetrus Pulse?** The performance is terrible. Every day the server goes down and they have to push more juice to it. It's starting to become a habit and upsetting the doctor and clients. **What problems is Covetrus Pulse solving and how is that benefiting you?** I don't really feel like eVet is helping me solve any business problems. Within the last month it's causing more problems than helping. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your feedback with us. We will provide this information to our product team for review. ### 40. Inefficient and slow **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Covetrus Pulse?** Cloud based, integrates with diagnostics **What do you dislike about Covetrus Pulse?** The software is inefficient. It takes 27 clicks of the mouse to get anything done. Financial reporting is poor. The software is slow and seems to bog down frequently. **What problems is Covetrus Pulse solving and how is that benefiting you?** It digitalizes our medical records. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your feedback with us. We will provide this information to our product team for review. ### 41. PetsVet Gilroy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Covetrus Pulse?** Easy to use/ Color coded / you can mark what items have been finished by the tech and what you should work on to keep track of treatments. **What do you dislike about Covetrus Pulse?** seems like we need to make so many clicks to get to one page. DVM get confused easy if things are hidden with the drop down options. **What problems is Covetrus Pulse solving and how is that benefiting you?** Currently, we have issues with overdraft charges. Not sure if it's Evet or the credit card machine. Evet, for example, will reflect 80 dollars due, and when the card is swiped, 100 dollars have been taken off of the client's bank account, and 20 dollars have been put as a credit. benefits - we can easily track what has been returned / spent / or given to client on invoices. **Official Response from PHILLIP LAUGHTON:** > Thanks for being a great customer and for sharing your feedback with us. ### 42. For the most part it's good software. There are a few glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Angela L. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Covetrus Pulse?** I like how evet handshakes with rapport for reminders and client communication. **What do you dislike about Covetrus Pulse?** I don't like all the steps to log in. Some reports are hard to customize. Not user friendly to keep track of inventory. **Recommendations to others considering Covetrus Pulse:** This is complicated software compared to dvm. The learning curve is a little high but once you learn it, it does do a lot of things. I love how rapport handshakes with rapport for reminders. **What problems is Covetrus Pulse solving and how is that benefiting you?** As I'm learning software more I'm learning to convert estimates to procedures, etc. **Official Response from PHILLIP LAUGHTON:** > Thanks for being a great customer and for sharing your feedback with us. ### 43. Getting worse all the time **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about Covetrus Pulse?** Integration with various other systems is handy, if not always fluid or intuitive. **What do you dislike about Covetrus Pulse?** It’s definitely geared more toward small animal practices, so we’ve had some struggles adapting it to our ambulatory equine practice. The program fails to evolve and change with the demands of its users. Constantly making small cosmetic changes while ignoring the larger functionality issues that need to be addressed. **Recommendations to others considering Covetrus Pulse:** If you're looking for a good inventory control program, look elsewhere. **What problems is Covetrus Pulse solving and how is that benefiting you?** Issues with recording and reporting controlled drugs. Complications with having inventory in multiple locations at once. Evet has already directly addressed a few problems we’ve brought to their attention and is continually working to make improvements. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your feedback with us. We will provide this information to our product team for review. ### 44. Very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley G. | Associate Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Covetrus Pulse?** I like that it is linked to idexx. Also allows easy access to communicating with clients **What do you dislike about Covetrus Pulse?** Log in screen- it was better when we used a four digit pin to log in on other computers in the hospital. Typing your whole email sometimes can take too long Wish you could do short cuts for medical notes **Recommendations to others considering Covetrus Pulse:** Easy to learn **What problems is Covetrus Pulse solving and how is that benefiting you?** EVet has enabled me to have ease when communicating with clients. Also they are able to schedule their own appointments which they like. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your review with the veterinary community! We will provide this information to our product team for review. ### 45. Have loved the transition from paper records to eVetPractice **Rating:** 5.0/5.0 stars **Reviewed by:** Julie N. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Covetrus Pulse?** I love the ease of my day-to-day. Having the inventory tracked is also very helpful! **What do you dislike about Covetrus Pulse?** There are very few things i don't like about eVet. One thing would be the inability to add specific categories to the patient info, for example; instead of tattoo or marking it would be helpful if there were an area to put insurance policy numbers. **What problems is Covetrus Pulse solving and how is that benefiting you?** Compliance! We have had so many more people contacting us to book their appointments and vaccinations, rather than us having to call them. **Official Response from PHILLIP LAUGHTON:** > So happy you’re having a great experience with eVetPractice. Thanks for leaving a review! ### 46. Overall good cloud based software **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie G. | Practice Manager, RVT, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Covetrus Pulse?** The inventory management side is very thorough and easy to use. Time clock management is very easy. Reports are nice, although they need to be more customizable. The package section is nice but does have some flaws. **What do you dislike about Covetrus Pulse?** Exam notes are not linked to charges (we used Avimark prior) so it is a double input for everything. Reports should be able to be customized further. Inventory can only be associated with one inventory item which makes it difficult to set up items properly. After 7 months of use, the invoicing section is still very confusing for my team. **What problems is Covetrus Pulse solving and how is that benefiting you?** Production for doctors has been much better managed since starting with EVet Practice. The wellness plans have been great to use and I like that the accounting for those stays inside the wellness plans and not on the AR report. **Official Response from PHILLIP LAUGHTON:** > Thanks for being a great customer and for sharing your feedback with us. ### 47. e-VetPractice is simple and intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Megan D. | Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Covetrus Pulse?** My favorite aspect of eVetpractice is how intuitive it is to navigate and how it remembers my recent patients for quick access. It is way easier than Cornerstone. I also love the lab tab. **What do you dislike about Covetrus Pulse?** I don't love the invoicing. I wish an open invoice would be visible on 1 screen, even if you add at different times, and in 1 window. I do not like seeing line items as **What problems is Covetrus Pulse solving and how is that benefiting you?** It is easier to be organized and to save time by creating templates. **Official Response from PHILLIP LAUGHTON:** > Thanks for being a great customer and for sharing your feedback with us. ### 48. Overall decent program for money **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Covetrus Pulse?** Relatively easy to use for staff. Training videos are helpful. Do most of the things that need to be done for the clinic. **What do you dislike about Covetrus Pulse?** So many updates that are making it slow. Feature request is kind of usuless. Helpline open hours are not great for PT. Patient files are slow to open if it's big. **Recommendations to others considering Covetrus Pulse:** Overall it's a decent program. Easy to train staff but if you live west coast you need to be aware that you will not get support after 3pm **What problems is Covetrus Pulse solving and how is that benefiting you?** The best part for us was its cloud base program, and we do not need server anymore. I do not see extra benefits compared to other programs out there but also not the worst for sure. **Official Response from PHILLIP LAUGHTON:** > Thanks for being a great customer and for sharing your feedback with us. ### 49. Overall user friendly, but requires a lot of clicking. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Covetrus Pulse?** The color scheme and schedule. I also like just deleting what you didn't use in your charges. I enjoy the different colors for different appointments and being able to change them if needed. I also like the whiteboard and taskboard. **What do you dislike about Covetrus Pulse?** Too much clicking to get where you need to be. Also EXTREMELY slow at times. It takes 1 minute or longer for a package to load after you have put the charge in for it. **What problems is Covetrus Pulse solving and how is that benefiting you?** Easier to read schedule with color cordination. I like being able to see who made the appointment or note because it will have the person's name within it. Benefits include catching and fixing mistakes if you know who did it. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your review with the veterinary community! ### 50. I used to LOVE eVet until.... **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Covetrus Pulse?** How intuitive eVet is. It's very to easy to navigate even when you're totally unfamiliar with the product. **What do you dislike about Covetrus Pulse?** How eVet is not being updated anymore because they're only focused on the new eVet product. Everything is falling apart and going to the wayside. **What problems is Covetrus Pulse solving and how is that benefiting you?** Not many problems are being solved with eVet that can't be solved with another PIM. eVet used to stand apart from all the other PIMS until Covetrus acquired it. They've degraded eVet to the point that even logging in is a nightmare (and the Wellness Plans, Whiteboard, and Tasks list are awful). I see a lot of potential in other PIMS now because of this. **Official Response from PHILLIP LAUGHTON:** > Thanks for sharing your review with the veterinary community! ## Covetrus Pulse Discussions - [May you please make it easier to view previous exams while doing one.](https://www.g2.com/discussions/may-you-please-make-it-easier-to-view-previous-exams-while-doing-one) - 1 comment, 1 upvote - [What is Covetrus Pulse used for?](https://www.g2.com/discussions/what-is-covetrus-pulse-used-for) - 1 comment - [How do most eVet users rate this software overall (e.g. like, dislike, other)?](https://www.g2.com/discussions/27140-how-do-most-evet-users-rate-this-software-overall-e-g-like-dislike-other) - 1 comment - [View Covetrus Pulse pricing details and edition comparison](https://www.g2.com/products/covetrus-pulse/reviews?open_modal_url=%2Fproducts%2Fcovetrus-pulse%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fcovetrus-pulse%252Freviews%253Fpage%253D3%26source%3Dpdp_avatar&page=4§ion=pricing&secure%5Bexpires_at%5D=2026-06-30+01%3A19%3A09+-0500&secure%5Bsession_id%5D=cca1e842-8bca-4d2d-a1c7-04ac87ce4b16&secure%5Btoken%5D=5e79ecacdb4bcc6220a9dc42e72300cfc252cc507403df197f95dba2b25416bc&format=llm_user) ## Covetrus Pulse Integrations - [Covetrus VetSuite](https://www.g2.com/products/covetrus-vetsuite/reviews) - [Covetrus vRxPro®](https://www.g2.com/products/covetrus-vrxpro/reviews) - [IDEXX SmartFlow](https://www.g2.com/products/idexx-smartflow/reviews) - [IDEXX Web PACS](https://www.g2.com/products/idexx-web-pacs/reviews) - [LabREXX](https://www.g2.com/products/labrexx/reviews) - [Otto](https://www.g2.com/products/otto-vet/reviews) - [PetDesk](https://www.g2.com/products/petdesk/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rapport](https://www.g2.com/products/covetrus-rapport/reviews) - [Trupanion](https://www.g2.com/products/trupanion/reviews) - [VetConnect Plus](https://www.g2.com/products/vetconnect-plus/reviews) - [Vetcove](https://www.g2.com/products/vetcove/reviews) - [Worldpay](https://www.g2.com/products/worldpay/reviews) ## Covetrus Pulse Features **Agentic AI - Veterinary Practice Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Covetrus Pulse Alternatives - [Cornerstone Practice Management](https://www.g2.com/products/cornerstone-practice-management/reviews) - 3.8/5.0 (62 reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - 3.9/5.0 (25 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)