Weave Reviews & Product Details

It keeps our incoming calls organized, helps us stay in touch with clients based on their preferences, and lets us keep everything in one place—details, appointments, and billing concerns. Review collected by and hosted on G2.com.

I don’t have much to dislike. Occasionally we run into issues because we’re all on different networks, but clearing the cache or resetting the internet connection usually fixes it. On the rare occasions that it doesn’t, customer service is helpful and gets it resolved. Review collected by and hosted on G2.com.

We absolutely love using Weave! Their service has been outstanding, and it has made such a positive difference in the way we communicate with and serve our patients. The platform is easy to use, reliable, and offers so many helpful features that make our daily office operations run more smoothly. Their customer service and support have been wonderful, and we truly appreciate the value they bring to our practice. We are very happy with Weave and highly recommend their services to any office looking to improve communication and efficiency. Thank you, Weave, for everything you do! Review collected by and hosted on G2.com.

You are not able to tape our 911 calls; you have to have the 10-digit phone number, and then I have to get the recorded transcript from them. Review collected by and hosted on G2.com.

I like that Weave is an all-in-one system. I don't have to go to several different websites or platforms to manage our payment system, texting system, faxing system, and phone call system. Review collected by and hosted on G2.com.

I'm having some trouble with the online voicemail system with Weave. For my remote staff, it works fine, but my internal staff end up having multiple voicemail systems to check, which can be a hassle. It would be great if I could customize voicemails for different extensions just to make it more streamlined. I also wish there were more customizable features overall. For instance, I'd like the ability to manage individual user capabilities on their desktop phones, and as an admin, I want to restrict some users from viewing sensitive business information. Another thing is the integration with my current software systems like e-clinical works could be better. Oh, and downloading and uploading contact lists feels more complicated than it should be, and simplifying this would make things easier, especially if it could sync better with my existing software. Overall, there's room for improvement in customization and integration with Weave. Review collected by and hosted on G2.com.

I really like Weave because it allows patients to receive text messages for missed calls and reminders, which is super helpful. I also enjoy the payment processing feature that lets patients make payments easily. The phone call system is great, as I can see all incoming calls, and I get notified about answered, lost calls, and birthday reminders. Weave is really valuable for opening communications with patients and centralizing everything in one system, making sure no interactions are missed. The transition to Weave was smooth, thanks to their team's assistance, which made the setup really easy. Review collected by and hosted on G2.com.

I do wish that Weave would be able to connect to my EMR system in terms of the calendar or scheduling. I wish I could use the calendar from my EMR or the patient schedule versus having to deal with two calendars. Review collected by and hosted on G2.com.

I love that Weave allows me to handle everything directly from my desktop. I don't have to carry an extra phone, and it’s great that I can use it on my computer where I do all my work. I find the desktop platform very effective, and I really like the app for my mobile device. It’s also really easy to use the texting and fax features, especially from my computer desktop, as I can text faster with a keyboard and it's clear to see everything. The ability to send bulk messages is something I really appreciate when necessary. Review collected by and hosted on G2.com.

I find the HIPAA compliance a bit challenging, especially when onboarding new team members at our mental health practice. It can be confusing because sometimes people can see texts or voice mails meant for others, which isn't ideal. Clarifying who's receiving messages or voicemails would be helpful to avoid accidental exposure to private information. Additionally, keeping our client lists updated with Weave has been tricky since they don't automatically sync with our EHR. It's easy to forget who is actually in Weave when we onboard new clients. Setting up Weave initially was quite frustrating and difficult; we nearly gave up before managing to get everything running. Review collected by and hosted on G2.com.

We’ve been using Weave at our clinic and it has truly transformed the way we communicate with patients. The platform is intuitive, reliable, and packed with features that have made day-to-day operations much smoother — from text messaging and phone calls to reminders and reviews, everything is streamlined in one place.

What we appreciate most is how Weave enhances patient engagement while saving our team valuable time. It’s been such a positive experience that we’ve already referred Weave to three other practices, and they’ve all had great feedback as well.

Highly recommend to any practice looking to improve efficiency, communication, and the overall patient experience! Review collected by and hosted on G2.com.

It is not integrated with Athena yet, which would be a great added benefit since we could fill up our schedule a lot easier. Also it would be nice if we could add another line to it too, since we plan to switch to a hybrid concierge practice so it would be nice to have a separate line or inbox specifically for those patients.

Also, it would be nice if the after hours calls were set up differently, if there was an urgent call from a patient it would be nice if weave could keep calling us until we pick up the phone from the patient, write now a text is just sent but the provider could easily miss the text or sleep through it. Review collected by and hosted on G2.com.

I use Weave for managing patient communication in our optometry office. I personally like most the ease of messaging templates and the digital forms. The digital forms have helped our office see more patients easily, enhancing the patient experience. Messaging templates are particularly useful as they let us offer appointment slots, notify patients when their orders are ready, and confirm appointment times quickly. Additionally, I find the voicemail tracking and transcriptions really valuable. Review collected by and hosted on G2.com.

I wish that Weave was a bit more integrated with our scheduling and charting system. It is a big ask, but specifics like new vs established patients, specific time appointment reminders, I wish could have a few deeper settings. And the family tracking system gets a bit muddy when trying to reach specific patients. Review collected by and hosted on G2.com.

I like that Weave is user-friendly, making it easy to use without having to search for anything. I appreciate that I can use it from my cell phone, which is really convenient when I'm not in the office. The mobile app allows me to text and call as if I'm in the office, manage reminders, and view my schedule. This feature makes life easier, especially when I'm on the go. I also found the setup process very easy, with helpful support available if needed. Review collected by and hosted on G2.com.

I think Weave doesn't offer a lot for the price they charge each month. It feels like every additional feature comes with extra costs. It's frustrating because other companies offer more value for the money. Despite its user friendliness and because I'm used to it, I think Weave could improve by adding more features into their standard package. I just feel like they could provide better value, and that might help them get more business. Review collected by and hosted on G2.com.

I like Weave because it lets me do multiple things in the same application beyond just messaging and calling patients to schedule. Being able to send paperwork directly to text or email within the text chat with parents saves us a bunch of time when interacting with them. Additionally, setting up Weave was pretty easy and straightforward. Review collected by and hosted on G2.com.

I find a couple of things with Weave that could be improved. In the forms section, we can't see the paperwork until the patient submits it back to us. It'd be super helpful if we could at least see the completion rate on the patient's side, so we know if we need to remind them to submit or to complete the paperwork. Another thing is that sometimes when we text the form to patients, they can fill it out completely, but when they get to the submit section, all their answers get wiped, and they have to start over. I've had a few parents complain about this recently. Also, we've had issues with call pop not always showing up when someone calls. Review collected by and hosted on G2.com.

I like how Weave can be integrated with the EHR system and help create appointments faster. The booking feature makes booking appointments for patients more smoother. I also found it to save a lot of time since we don't have to go back and forth with patient for what day and time works best for them. I can just send them a link to book and it makes it simpler. Review collected by and hosted on G2.com.

The location of the archive button is a bit frustrating. Sometimes I am messaging with a patient and go to click into another message and accidentally archive the message, causing us sometimes to miss messages from patients. It happens quite frequently and I am not sure if there is a feature to move the archive button. It would be nice if you could customize what buttons there are when you hover over a message. I am not a huge fan of the AI tools. Often, the suggested responses are very unhelpful. It would be cool if the AI could be trained on our writing styles so that the suggested message would be more helpful and accurate to what we would actually say. Review collected by and hosted on G2.com.