G2 reviewers report that Weave excels in overall user satisfaction, boasting a significantly higher score compared to Solutionreach. Users appreciate the intuitive design and ease of use, with one reviewer noting, "I use the app from Monday - Saturday, and overall, my experience has been very positive."
According to verified reviews, Weave's implementation process is praised for its simplicity, with users highlighting that it was "very easy to set up." In contrast, Solutionreach has faced some challenges in matching specific workflow needs, which can lead to configuration difficulties.
Users say that Weave's features, such as the call popping functionality, enhance efficiency by allowing quick access to client information. This is a notable advantage over Solutionreach, where users have mentioned that while patient communication is streamlined, it may not offer the same level of quick access to information.
Reviewers mention that Weave provides a robust platform for payment processing, allowing users to send text and payment links seamlessly. This flexibility is particularly valuable, especially when primary systems are down. Solutionreach, while effective in patient communication, does not offer the same level of payment integration.
G2 reviewers highlight that Weave's customer support is responsive and effective, with users feeling supported in resolving concerns. In comparison, Solutionreach has received mixed feedback regarding support quality, with some users expressing a desire for more comprehensive assistance.
According to recent user feedback, Solutionreach is appreciated for its ability to quickly send newsletters and office updates, making patient communication efficient. However, Weave's overall higher ratings in patient engagement and intake processes suggest it may provide a more comprehensive solution for managing patient interactions.
How do I make sure the reviews are getting on Google and Yelp?
2 Comments
CS
If you go into the platform under Online Presence, Smart review settings, you can see what accounts are linked. Hope that helps!Read more
I would love someone to contact us regarding the SR Intake issue we are having.
1 Comment
JL
Hi Ainsley! Thank you for stopping by and asking a question. I'm Jasmine, a Research Analyst at G2, and one of my areas of expertise is health care....Read more
Is there a way to import copay's into the patient profile under insurance?
1 Comment
MF
We use Eyefinity as our PM software. We believe SR and Eyefinity are compatible and therefore if the patient owes money the information ports over. ...Read more
They are messaging resource for our dental office. We can easily correspond with our patients as well as send them links to digital forms. Patients can...Read more
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