--- title: Weave Reviews meta_title: 'Weave Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 433 reviews by the users' company size, role or industry to find out how Weave works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 433 scale: '5' date_modified: '2026-07-29' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Weave Reviews **Vendor:** Weave **Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Average Rating:** 4.6/5.0 **Total Reviews:** 433 ## About Weave Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. ## Weave Pros & Cons **What users like:** - Users find Weave's **ease of use** exceptional, making setup and daily operations intuitive and efficient. (87 reviews) - Users find Weave's **communication features** invaluable, enabling seamless interaction and updates with patients and team members. (71 reviews) - Users love the **convenience of text messaging** with Weave, enhancing communication with patients effortlessly. (67 reviews) - Users value the **convenient communication** tools of Weave, enhancing patient interaction and streamlining workflow effectively. (66 reviews) - Users find Weave’s **texting communication** incredibly convenient, allowing seamless patient interactions and efficient information sharing. (53 reviews) - Users love the **convenient texting feature** for reminders and easy communication, enhancing overall efficiency and accessibility. (49 reviews) - Helpful (43 reviews) - Customer Communication (42 reviews) - Features (40 reviews) - Call Management (33 reviews) **What users dislike:** - Users often face **technical issues** with Weave, particularly with message delivery and phone tree setup difficulties. (40 reviews) - Users experience **glitchy notifications** for team messaging, leading to issues with functionality and ease of use. (22 reviews) - Users experience **communication issues** with Weave, leading to patient frustration and marketing inefficiencies. (21 reviews) - Users report **connectivity issues** with Weave, including lags and syncing problems that hinder seamless operation. (21 reviews) - Users feel the **limited features** restrict functionality, particularly in scheduling and package capabilities. (21 reviews) - Users experience frustrating **software bugs** , with occasional freezes, unexpected logouts, and connection issues affecting usability. (20 reviews) - Users experience **call issues** , including connection problems and missed caller identification, complicating communication management. (16 reviews) - Users are frustrated by **missing features** , including sync issues and lack of integration with other systems. (15 reviews) - Users express frustrations over **poor customer support** , citing unresolved issues and ineffective communication with the support team. (14 reviews) - Unreliable Connectivity (13 reviews) ## Weave Reviews ### 1. They might eventually work out the kinks, but we switched out after 7 bad months **Rating:** 1.5/5.0 stars **Reviewed by:** Ziyad M. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about Weave?** The idea and concept of the software is great. However, the actual product is a bad misfire **What do you dislike about Weave?** Very poor communication once you sign on. The sales person I spoke with never returned any of my calls, as IT was trying to figure out how to install the software to our server. Even the installation point of contact was very bad at letting me know what was going on, when the installation would be started or completed, or how long or if our phone lines would be down. Porting over our old numbers was very nerve racking, and we were left wondering what to do. **What problems is Weave solving and how is that benefiting you?** It combined our phone bill, patient satisfaction review software, and patient reminder software under one system and one bill, but it fell short of our satisfaction in all phases. ### 2. Excellent product. Even better service. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleigh S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Weave?** Initially we switched to Weave because we were unhappy with our phone system. After signing up we then realized we didn't need to send appointment reminders anymore! Or call to confirm appointments. Weave asks for reviews if we forget to. It's an easy way to communicate with the patient that only texts. Integrates with our software. When a patient calls in , you already know who it is and everything that's going on with them before you say hello. Text to pay has been big with our patients as well. We love everything that Weave have to offer and highly recommend it to everyone we know (Even my vet!) **What do you dislike about Weave?** I wish the app had more function. I can't more or reschedule patients from the app. I also can't see blocks that are in the schedule (we use Eaglesoft so blocks are used for announcements/meetings like if someone needs to be in the office for a delivery). Also, the app always shows missed calls (a lot of them) but then when you check the call log there are no missed calls there. I also wish that when texting a patient, other team members would see that you are replying. Sometimes something will come in and everyone at the front desk will go to answer without seeing the other persons message. And someone please make it so that when it shows you a typo (while texting) you can right click to get the correct word- spelling is hard for some of us! lol **Recommendations to others considering Weave:** Weave will help you get MORE done in LESS time because of all it has to offer. If you can use a smartphone you can use this software. We just had our most successful year and I really think its because our staff had more time to do the things that mattered and didn't waste time on things a computer can do. Weave has really helped us work smarter not harder. If you ever get stuck their chat support will get you running again in no time! **What problems is Weave solving and how is that benefiting you?** TIME SAVER. My front desk use to waste so much time on recalls, appointment reminders, collecting balances. Weave makes it possible to quickly do all of those with one person. My front desk can now focus on taking care of patients and acquiring new ones. ### 3. We actually reach our patients and get responses...instead of their voicemails! More production! **Rating:** 5.0/5.0 stars **Reviewed by:** Susan M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2019 **What do you like best about Weave?** Realtime, individual communication with our patients instead of voicemails and unreturned calls. Our schedules are fuller and we have far fewer no shows and reschedules. Patients are so responsive! One of my favorite features in the pay by text...It's about time dentistry entered the world of Venmo, Zelle and all the other pay apps. We are just starting to use the analytics but already find it very beneficial **What do you dislike about Weave?** I would like to be able to text forms and photos to patients with Weave. We use another app to send and receive intake and other forms now. **Recommendations to others considering Weave:** My practice is "concierge" and I hesitated getting Weave because I thought I didn't really need it....I thought we were doing a good job communicating with our patients. I really underestimated the impact Weave would have. Our actual contact with patients is so much better! People have really responded when we text...our no shows have almost disappeared. Our hygiene schedule is packed. Patients pay by text. It's totally worth the cost and the cost is reasonable. **What problems is Weave solving and how is that benefiting you?** Significantly reduced no shows and reschedules with our patients. Patients really respond to individual texts quickly. Scheduling and payment issues are resolved immediately instead of leaving messages and never getting calls returned. Patients also really like the personal birthday messages. I love being able to text patients for followup and for relationship building...it's so easy to text directly from the schedule. My admin team is so much more effective and efficient with their time. ### 4. Great software for patient communication **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea S. | Patient Call Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2019 **What do you like best about Weave?** I love that Weave will show you who is calling, their other family members, gender, age, and appointment status quickly even before I can say hello to the patient. Confirming appointments is even easier for patients to do now through text. I think patients also appreciate texting our office now instead of going through the hassle of calling every time they may need something. **What do you dislike about Weave?** When you are working in an office with many team members, if someone marks that a text message is read, it marks it read for everyone else. In theory, this might seem like a good idea, however, if a message was read by someone, not marked unread after reading it, and it needed action by another team member, it can often be missed. This can result in poor communication with our patients that could be prevented otherwise. **Recommendations to others considering Weave:** If you are looking for a great way to communicate with patients through calls, texts, and even emails, this is a great software to use. The way appointment reminders can be set up are user friendly, and can be easily changed at any time. The customer support is great and friendly. You can either call or message them through their online chat box feature on the bottom right corner of their website. **What problems is Weave solving and how is that benefiting you?** Weave servers are occasionally glitchy and go down sometimes. We miss calls, texts, and are unable to use our phones when this happens. Sometimes the server comes back after 10 minutes, but it makes quite an impact on productivity when that does occur. ### 5. Great VOIP platform for physician's offices **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2020 **What do you like best about Weave?** This system has been a gam changer for us! It has rescued us when we had a large community wide internet outage, we were able to keep in contact with patients and continue working. During this COVID19 situation it also allows us to take calls from home and keep in communication with patients during that time. **What do you dislike about Weave?** Absolutely nothing!Everything is great and working well **Recommendations to others considering Weave:** the HIPAA compliant text messaging is very useful **What problems is Weave solving and how is that benefiting you?** Customer service has been amazing. The ability to receive texts that are HIPPA compliant is very helpful. ### 6. Patients love this! **Rating:** 5.0/5.0 stars **Reviewed by:** Jana T. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Weave?** Text messaging, patients really appreciate the quick responses and being able to coordinate appointments through texting. We love that we can customize messages to be more personable. **What do you dislike about Weave?** I wish it had email group campaigns available, for promos, pt education, etc.. **What problems is Weave solving and how is that benefiting you?** Some of our auto messages were not going out in the beginning (not checked in ES) And it effected our alarm system, we had to update ( not costly) as our system was very old! ### 7. Extremely Convenient Platform for Buisness **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna R. | Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2019 **What do you like best about Weave?** I really like that Weave is able to pick up what I cannot at the salon during busy hours. I appreciate that if I miss a call I can send out a text immediately to the recipient. **What do you dislike about Weave?** At this time, there really is not much that I dislike with this platform. I do wish that we were trained a little more on it before going live. **Recommendations to others considering Weave:** Advise learning the platform before going live. **What problems is Weave solving and how is that benefiting you?** The only problem I am having at this time with Weave, is that it is either not available or we have not been trained on following up with calls that were missed as in viewing a history log. ### 8. Clean and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne G. | Optometric Technician, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Weave?** The messaging and chat features are wonderful. The ability to text with patients is something they LOVE **What do you dislike about Weave?** Haven't found any downsides yet! We are relatively new, but so far, this is better than what I used at my previous office, which was Solution Reach. **Recommendations to others considering Weave:** Make sure all front desk employees have a login and open it EVERY day. Patients are really loving the ability to communicate during their days via text, and not having to stop for a phone call! It is definitely being utilized in our office. **What problems is Weave solving and how is that benefiting you?** Enables employees to communicate with one another if in different rooms and easy communication with patients via text, which they love! ### 9. Weave user **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea B. | Dental assistant , Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Weave?** Ease of checking schedule anywhere and texting patients **What do you dislike about Weave?** The app will close out during use. It updates often I wish it manually updated **Recommendations to others considering Weave:** Patients will love being able to text you **What problems is Weave solving and how is that benefiting you?** Texting patients for instant responses vs voicemails ### 10. Receptionist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Weave?** Being able to easily talk to patients who prefer to text. Convince of talking to patients outside of office hours and in between patients. **What do you dislike about Weave?** Desktop notification - have to dismiss every text in a conversation, not just the last one. **Recommendations to others considering Weave:** Easy to use for company and client **What problems is Weave solving and how is that benefiting you?** Good way to document conversations with patients. Allows me to easily recall what we discussed. ### 11. Ease of communication with patients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about Weave?** I do not have to give my personal number to people while staying professional. **What do you dislike about Weave?** On the app, when I click on the pull down option, it doesn't automatically open the app. It just disregards after clicking the notification. **What problems is Weave solving and how is that benefiting you?** Missed calls are being able to be called back or text professionally and get then into the clinic more efficiently. ### 12. Weave patient communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Weave?** Being able to see patient balance, future appointments, request payments. **What do you dislike about Weave?**

Not being able to filter messages per different admin user

**What problems is Weave solving and how is that benefiting you?** Fast confirmations for meetings ### 13. Great User Friendly Addition To Any Office **Rating:** 5.0/5.0 stars **Reviewed by:** Sam C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Weave?** The platform that it is ran on allows you to do so much to contact patients. **What do you dislike about Weave?** The price. Its pretty pricey and sometimes can be worth it. But I don't like how you can't customize things without calling them to get in and do it for you. **What problems is Weave solving and how is that benefiting you?** We are able to follow up with patients more efficiently and timely. We are able to communicate with them better either by phone or text. ### 14. Exciting Changes to Come! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Weave?** The team at Weave is very helpful and willing to explain things a million times if you need them to! We are so excited to implement Weave into our office management system. **What do you dislike about Weave?** I wish they had offices close to our location so we could have an in-person install helper! **What problems is Weave solving and how is that benefiting you?** We were able to replace our phone system, patient management, and office chat system with Weave - one payment and one system! So much easier. ### 15. good experience **Rating:** 3.0/5.0 stars **Reviewed by:** Gabriela O. | Optometric Assistant, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Weave?** I love that weave links with your schedule and you can see what your schedule is going to be from anywhere (including your cell phone) as long as you have the weave app. Another neat thing they provide is text features for your patients (even allows you to be friendly w emojis when communicating with them) and separate chat is available for staff, whether you do group chats or individual chats in case you need to communicate in between patients. **What do you dislike about Weave?** I think it would be even more convenient if weave offered auto generated messages when on the weave app such as notifications for different things (though they do provide an auto generated message when notifying them through the ehr you use (in our case compulink). It would also be convenient to add mass newsletter s, emails, and texts for groups of all patients. **What problems is Weave solving and how is that benefiting you?** We are able to communicate with the doctor or each other through the app if we need to tell each other something quick without having to interrupt. If we ever have to cancel a patient over the weekend we are able to do so through the weave app. ### 16. I actually reach my by texting through weave **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about Weave?** When my patients dont answer, they actual respond better with the texting option through weave. I can get them in faster and more efficient. **What do you dislike about Weave?** The app sometimes times out prematurely. **What problems is Weave solving and how is that benefiting you?** Getting patients in without waiting too long since they can contact me even when I'm not in the office. ### 17. Great service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Weave?** Pts love that we can communicate through text. Caller id is great makes it simpler to answer phone calls by knowing who it is and then their information also pops up automatically on weave. Keeps all of our faxes in one place and I cant wait for email management. It even shows us who owes money on their account and who needs an appointment! We have also had several patients mention how much they appreciate the birthday text feature **What do you dislike about Weave?** It sends way too many texts. It sends repeat texts and navigation is a bit difficult in a hurry. There's no mass email or texting yet. Sometimes we'd like to send out promotions through email or text. We'd like to have an email newsletter but that's not possible yet. They're a little behind in updates. **Recommendations to others considering Weave:** Weave is an all in one messaging program that can reach a large number of people. It makes communicating with patients much easier since not everybody has time for a phone call. It makes confirming appointments easier. It will make your life at work easier! **What problems is Weave solving and how is that benefiting you?** Being able to communicate through text makes contacting patients much easier and they appreciate it too, not everybody enjoys talking on the phone or even has time to. Patients will see our texts and reply at their own convenience. Confirming appointments is no longer a tedious task. ### 18. So convenient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2019 **What do you like best about Weave?** Weave is very user friendly. Our office has been using Weave for several years now. I love how it syncs with our software program. If you have the app you are able to see who is on your schedule and if you have any openings (in case you get a after hours call!) **What do you dislike about Weave?** Really I cant think of anything I dislike about Weave. If there is ever any issues or question we reach out to customer service which has always been very pleasant. **What problems is Weave solving and how is that benefiting you?** We have less cancelations with the automated appointment reminders and now we can send a text with a link for them to make payments on their accounts! ### 19. Fun and effective way of utilizing new way of contacting patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Weave?** the synchronization of office phones to my PC and my personal mobile phone. and 2 way texting with patients using our business phone number. **What do you dislike about Weave?** not compatible with our office software that we currently use, however upon speaking to the team at Weave, they are growing to being able to sync with more softwares so we can be able to sync our schedules. **What problems is Weave solving and how is that benefiting you?** 2 way texting and not experiencing issues with it not being delivered. also tracking missed calls is awesome. ### 20. Weave Phones **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Weave?** There are no pluses to having a phones system that does not work **What do you dislike about Weave?** We have had them 3 weeks and they don't work with our software and the phones have not been working at all 5 TIMES! **Recommendations to others considering Weave:** Do not cancel your current provider as that is a huge mistake **What problems is Weave solving and how is that benefiting you?** We are only creating problems-cannot tell you what a mistake this was. ### 21. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Weave?** The best feature about weave is the text messaging system, it's live texting as if you were using your own phone, it has emojis too which is pretty cool. Something very nice about weave too is that it connects to our ehr software which sends out appointment to our patients either thru text or email as long as we have their correct contact information on file. Also because weave is connected to our system, when a patient calls their name and information pops up on the weave screen which makes it easier for us to identify the patient and pull their file quickly. It also shows us our appointment book which is very neat because weave has an app you can download on your phone and use even from home! **What do you dislike about Weave?** The top complaint i have a about weave is that it does not make voice recorded calls for example if a patient has an appointment tomorrow and they don't have a mobile device or an email weave does not have a system to which they call the home phone instead with a recorded message to remind the patient of their appointment, and i think that is essencial because not everyone likes texting and not everyone uses emails either, so that one down side to weave. **Recommendations to others considering Weave:** Weave is user friendly, but before considering weave I would check with them if they upgraded their system to make phone calls too for ex: leave voice mail reminders about appt, or notify patients thru a phone message. **What problems is Weave solving and how is that benefiting you?** In our business we use weave to send patient appointment reminders and the benefit of that is the patient can text us back with a confirm or reschedule their appointment thru text or email. We also use weave to notify patient when their materials are ready for pick up such as glasses and contacts. Its very beneficial to our company to use weave because most people now a days only like texting and that is one of weaves big features. ### 22. Looks cool and is mobile friendly... **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Weave?** This customer outreach / VOIP software syncs to several practice management softwares and can be set up to do several things automatically. It is also awesome how when a client calls their info pops up on my screen. I can now see, for example, my schedule on my mobile device. **What do you dislike about Weave?** Currently there are no available e-mail campaigns, but I believe that that feature is coming. Also, Weave does not make automated phone calls, just e-mails and text messages. It is hard for weave to interface when when you are not server based. **Recommendations to others considering Weave:** If you need VOIP and some client outreach, but nothing robust, go for Weave, but if you need more you may want a more seasoned system. **What problems is Weave solving and how is that benefiting you?** I no longer have to contact clients by hand, I can set Weave up so that this happens automatically, being able to have a text conversation with patients is also awesome. it is also nice the way it interfaces with my PMS, Weave grabs client info and puts it on my screen when an incoming call from that client comes. ### 23. Weave: Assessments and Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2019 **What do you like best about Weave?** The upsides are composing assessments and analysis of several courses under one roof. **What do you dislike about Weave?** If you do not know where each assessment belongs it can get confusing. **Recommendations to others considering Weave:** Practice, and learn from others who have experience with Weave. **What problems is Weave solving and how is that benefiting you?** The benefits of Weave inckude proper analysis. ### 24. Weave is so easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Amy L. | Optometric Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Weave?** My office recently was introduced to weave and we love how we can just text patients instead of calling them and leaving voicemails. I also really like how it is connected to our phones so we can automatically match the phone number to the patient. **What do you dislike about Weave?** There is nothing I dislike about the app. I thoroughly enjoy using this app. **What problems is Weave solving and how is that benefiting you?** This helps us connect with our patients and give them the best service possible. ### 25. Great patient communication and phone integration for our dental practice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Weave?** Phone system integrates with our Dental management software so caller ID will show upcoming appointments, past due invoices, reminders, etc. when patient calls **What do you dislike about Weave?** Customer service is slow at times but they do get you answers **Recommendations to others considering Weave:** Make sure staff is trained on all different features, there are many things you can do. They have training videos available for anyone to learn **What problems is Weave solving and how is that benefiting you?** Patient communication and VOIP phones ### 26. Very useful in our Office **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2019 **What do you like best about Weave?** I like how I can text patients instead of calling and leaving a voicemail. **What do you dislike about Weave?** There isn't anything I dislike. i just wish I could automatically log in because I usually forget. **What problems is Weave solving and how is that benefiting you?** This make identifying patients a lot easier when they call because their name pops up. ### 27. Excellent phone line and computer integration **Rating:** 4.5/5.0 stars **Reviewed by:** Paul T. | Optometrist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2018 **What do you like best about Weave?** Being able to send business text messages to patients, having caller ID show up on the computers, being able to listen to voicemail on the computer rather than the phone. **What do you dislike about Weave?** Sometimes the system goes down and when that happens all the phone lines go down which is a huge problem for patient communication. **Recommendations to others considering Weave:** Great way to keep calls and messages organized. **What problems is Weave solving and how is that benefiting you?** The ability to integrate the phone and computer into one seamless machine. Patient communication is much easier, faster, and smoother now than before having Weave. ### 28. Great Features, Poor Service **Rating:** 0.0/5.0 stars **Reviewed by:** emily H. | Patient Representative, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2018 **What do you like best about Weave?** Interoffice chat available making communications between employees easier with out having to pick up the phone. **What do you dislike about Weave?** Customer service is AWFUL. All communications must be scheduled. Office is 2 months in and not all phones work STILL. **Recommendations to others considering Weave:** Do not get rid of your current Customer Communication Software before implementing Weave. **What problems is Weave solving and how is that benefiting you?** With mulitple office loactions the chat function is a life saver. It pops right up on the other emplooyees screen (so long as they are logged in) ### 29. Weave combines a lot of products into one **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Weave?** Weave has great phone systems, external chat, and even management of reviews. **What do you dislike about Weave?** They say that their chat is HIPAA compliant but I don't know if it is. **What problems is Weave solving and how is that benefiting you?** Weave helps us to communicate externally ### 30. Love weave! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Weave?** Weave is a terrific way to communicate with our patients from any computer in the office! **What do you dislike about Weave?** We really like Weave and don’t have any complaints **Recommendations to others considering Weave:** Great service to have in the office! **What problems is Weave solving and how is that benefiting you?** Staying in touch with our patients in every day busy situations ### 31. Makes communication easier **Rating:** 4.5/5.0 stars **Reviewed by:** Kristen W. | Contact lens specialist, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2018 **What do you like best about Weave?** I love how weave connects to our EMR. This allows us to more efficiently call text or email or patients. What once took hours now can be done in a few minutes. **What do you dislike about Weave?** You can’t limit the amount of lines that can ring which can be overwhelming. **Recommendations to others considering Weave:** Get the trial and see if it makes sense for your business. It has been a great asset in my office **What problems is Weave solving and how is that benefiting you?** We are better able to communicate with our patients even if we are not in the office. Being able to go back and listen to previous conversation conversations is very helpful as well. ### 32. Weave review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Weave?** I like the patient communication and the caller id to pull up patients automatically **What do you dislike about Weave?** The customer service is slow and takes a while to set up. I wish we knew this when starting the company **Recommendations to others considering Weave:** Slow start up. Takes a while to figure out the bugs. **What problems is Weave solving and how is that benefiting you?** We have solved communication issues with patients. We have realized that it’s easier to communicate with patient when their info automatically pops up ### 33. Customer/Patient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2018 **What do you like best about Weave?** Very easy to contact patients via text for scheduling. Can change our voicemails via Slack for holiday closures, etc. **What do you dislike about Weave?** When adding patient to the database, you have to wait a day to message them. **What problems is Weave solving and how is that benefiting you?** None. ## Weave Discussions - [Is there campaigns for emailing promos, post op, education etc.. coming?](https://www.g2.com/discussions/is-there-campaigns-for-emailing-promos-post-op-education-etc-coming) - 1 comment, 1 upvote - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments - [View Weave pricing details and edition comparison](https://www.g2.com/products/weave-weave/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+14%3A49%3A03+-0500&secure%5Bsession_id%5D=a9a810cc-d58a-442b-97a0-8e601aba1e0b&secure%5Btoken%5D=9d5ec08a25c81d7e63e132182a68a16afc5282e12144d0327b2b575109fb113d&format=llm_user) ## Weave Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Boulevard](https://www.g2.com/products/boulevard-labs-inc-boulevard/reviews) - [Cornerstone Learning](https://www.g2.com/products/cornerstone-learning/reviews) - [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews) - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Nextech Practice Management](https://www.g2.com/products/nextech-practice-management/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - [Prompt Health](https://www.g2.com/products/prompt-health/reviews) - [RevolutionEHR](https://www.g2.com/products/revolutionehr/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## Weave Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Business Management** - Merchant Services - Appointment Scheduling **Agentic AI - Veterinary Practice Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Marketing** - Client Communications - CRM **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Practice Management** - Patient Records - Photo Management - Insurance Billing **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards ## Top Weave Alternatives - [Demandforce](https://www.g2.com/products/demandforce/reviews) - 3.4/5.0 (27 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (134 reviews)