--- title: Weave Reviews meta_title: 'Weave Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 433 reviews by the users' company size, role or industry to find out how Weave works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 433 scale: '5' date_modified: '2026-08-11' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Weave Reviews **Vendor:** Weave **Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Average Rating:** 4.6/5.0 **Total Reviews:** 433 ## About Weave Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. ## Weave Pros & Cons **What users like:** - Users find Weave's **ease of use** exceptional, making setup and daily operations intuitive and efficient. (87 reviews) - Users find Weave's **communication features** invaluable, enabling seamless interaction and updates with patients and team members. (71 reviews) - Users love the **convenience of text messaging** with Weave, enhancing communication with patients effortlessly. (67 reviews) - Users value the **convenient communication** tools of Weave, enhancing patient interaction and streamlining workflow effectively. (66 reviews) - Users find Weave’s **texting communication** incredibly convenient, allowing seamless patient interactions and efficient information sharing. (53 reviews) - Users love the **convenient texting feature** for reminders and easy communication, enhancing overall efficiency and accessibility. (49 reviews) - Helpful (43 reviews) - Customer Communication (42 reviews) - Features (40 reviews) - Call Management (33 reviews) **What users dislike:** - Users often face **technical issues** with Weave, particularly with message delivery and phone tree setup difficulties. (40 reviews) - Users experience **glitchy notifications** for team messaging, leading to issues with functionality and ease of use. (22 reviews) - Users experience **communication issues** with Weave, leading to patient frustration and marketing inefficiencies. (21 reviews) - Users report **connectivity issues** with Weave, including lags and syncing problems that hinder seamless operation. (21 reviews) - Users feel the **limited features** restrict functionality, particularly in scheduling and package capabilities. (21 reviews) - Users experience frustrating **software bugs** , with occasional freezes, unexpected logouts, and connection issues affecting usability. (20 reviews) - Users experience **call issues** , including connection problems and missed caller identification, complicating communication management. (16 reviews) - Users are frustrated by **missing features** , including sync issues and lack of integration with other systems. (15 reviews) - Users express frustrations over **poor customer support** , citing unresolved issues and ineffective communication with the support team. (14 reviews) - Unreliable Connectivity (13 reviews) ## Weave Reviews ### 1. So efficient and user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Leah E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Weave?** The most useful thing about Weave is the way we can all work together and how much stronger the team is. **What do you dislike about Weave?** Technical difficulties - sometimes the phones wouldn't connect to the computer. **What problems is Weave solving and how is that benefiting you?** Weave is making our patient intake increase. ### 2. Pediatric dental practice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Weave?** Texting capability for our patients. Parents are busy and text option in real time allows them to get information to us quickly while not disrupting their day. **What do you dislike about Weave?** Nothing to complain about with weave for our office **What problems is Weave solving and how is that benefiting you?** Texting capability ### 3. Very easy to use and convenient! **Rating:** 5.0/5.0 stars **Reviewed by:** staci S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Weave?** Easy to look up who is calling and text messages. **What do you dislike about Weave?** That it does not link with our EZyvet system. **What problems is Weave solving and how is that benefiting you?** Appointment reminders, Medication reminders, reaching out for pick up and other misc. ### 4. Great speed and very effective communication for our pt. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Weave?** The speedy response time for our clients. **What do you dislike about Weave?** No current issues other then surching under the tab doesa not work we have to then go to the + sign to search. **What problems is Weave solving and how is that benefiting you?** Able to manage our schedule more effectively ### 5. Great service to communicate with team members. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Weave?** Weave is a great tool for successful and convenient communication through a busy work environment. **What do you dislike about Weave?** Not being able to see previous messages within a certain time span. **What problems is Weave solving and how is that benefiting you?** Busy phone lines, weave texting is a great alternative. ### 6. Weave is awesome! **Rating:** 4.0/5.0 stars **Reviewed by:** Emma E. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** Our old phone system did not have a text feature, so this has been great. I also like that there is a desktop app! **What do you dislike about Weave?** My phone disconnects frequently. Other than that, I really enjoy it! **What problems is Weave solving and how is that benefiting you?** N/A ### 7. Weave is honestly the best thing that our practive could've joined with. **Rating:** 5.0/5.0 stars **Reviewed by:** Keirra S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** The best thing about Weave is that it's the easiest way to contact our patients. We use to have only access through our system and most patients have it blocked where not so much with Weave. We can also attach pictures and patients can send us pictures of insurance cards and so forth. Makes communicating a lot better. **What do you dislike about Weave?** I don't have any bad things to say about this app. **What problems is Weave solving and how is that benefiting you?** Better communication with patients. ### 8. Weave review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Weave?** I like how it is easy to communicate with patients and send them their information over text, so that they can have written out instructions for the medications that they were prescribed at their visit. **What do you dislike about Weave?** I dislike how easy it is to miss a message from a patient. I also don't like how voicemails can be stored on weave itself and on the phone. This causes patients to become angry that we have not responded to their message. **What problems is Weave solving and how is that benefiting you?** Weave is allowing us to respond to patients more quickly when we do receive their message correctly. It is easier to message someone back about an issue, rather than calling them in the middle of the work day. ### 9. It’s easy to use to contact patients from home! **Rating:** 4.5/5.0 stars **Reviewed by:** Theressa E. | General Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** Easy access! You can message and call patient on the go without them having your personal number. **What do you dislike about Weave?** I don't really have any dislikes. It functions well for what I need! **What problems is Weave solving and how is that benefiting you?** Communication with patients ### 10. Weave has been a game changer for our practice. **Rating:** 5.0/5.0 stars **Reviewed by:** Tami M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** I love how easy Weave has made communicating with patients. **What do you dislike about Weave?** I don't have any dislikes. Everything works pretty smooth. **What problems is Weave solving and how is that benefiting you?** Automated messeges, notifing and communocating with patients. ### 11. weave is great for patient communication **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Weave?** The reminders for the patients appointment and the follow up messages. **What do you dislike about Weave?** We need a little more help customizing the program to our practice. **What problems is Weave solving and how is that benefiting you?** Patient communication ### 12. weave softare is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Weave?** i like how calls can easily be transferred and how text messages can easily be sent as well **What do you dislike about Weave?** sometimes the software seems to have a bit of a glitch **What problems is Weave solving and how is that benefiting you?** weave makes it easy for calls to be taken and transferred, as well as sending text messages to patients. it benefits hugely since all these functions are very simple to use ### 13. Business Manager **Rating:** 0.0/5.0 stars **Reviewed by:** Peggy D. | Business Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Weave?** Nothing, it was fine as a phone service and provided a popup of the patient's name when they called in, but for the cost, it was a VERY expensive basic phone system! **What do you dislike about Weave?** The sales person lied about Weave's ability to integrate with our office software. They also told us the phones would be ours after one year of service. As we were trying to switch our phone systems, they now send us a Terms sheet (updated AFTER we signed our contract) stating that we have to use them for THREE years! Trying to get a customer service person to respond is impossible. DO NOT SIGN UP WITH THEM!!!!!!!!!!!!!! **What problems is Weave solving and how is that benefiting you?** Right now they ARE the problem ### 14. Simplifying my life **Rating:** 5.0/5.0 stars **Reviewed by:** S T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Weave?** Weave is amazing because you can text with patients they can send you a picture of their insurance card or rash and you can response easily. It is convenient to check messages both phone and text away from the office. It will transfer to voicemail at set times and the ease to change and set up new times and voice messages is a great improvement. It's lovely to get faxes through Weave so you can save paper and also have a record of when faxes were sent. **What do you dislike about Weave?** You cannot save a new patient when they call in from the number you have to put them in manually. Once you transfer your patients information over from your EMR you can't edit it. It doesn't save your password so you have to log in everytime. Once someone has checked a fax or text message the alert doesn't go away from your screen. Sometimes the phones don't have a signal and you have to reset them which is less than helpful when you are trying to talk to patients. The park button takes a lot of time so sometimes people are hung up on instead of placed on hold. **What problems is Weave solving and how is that benefiting you?** Weave brought all of our communication together in a mostly seamless package. We were paying multiple different companies for individual care and when we found Weave we were able to mainstream all of those things into one place. Weave offered us everything in with 1 bill. We now have phone, faxing, texting, hold music, after hours messaging and phone app that helps reach our patients from our personal phones without a delay or sharing our phone number all through Weave. Simplifying our lives and probably saving us money. ### 15. Best investment ever **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Weave?** Ease of use is unbeatable, so nice to have all features on ONE platform instead of going back and forth between services. Every team member can use the Weave app in office or on their personal cell phone. Helps with on-call over the weekend. Auto reminders and settings are the best, saving time and we don't have to remember to turn phones off at the end of the day or turn on in the morning. Follow up texts and appointment reminder texts to patients save a lot of time on the phone for our front desk team. I recommend Weave to all dental office I speak to. **What do you dislike about Weave?** There aren't many downfalls to Weave! Our dentist says it costs a lot, but he also sees the value in the investment for our business, so that's not really an issue. **What problems is Weave solving and how is that benefiting you?** Texting with patients saves front desk team time on the phone. Digital forms saves our team time because they dont' have to scan documents and it saves paper. The automatic services help free up time so we can spend it on other things. The more features Weave comes up with, the better things are for us! ### 16. A life saver for our practice! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Weave?** We love that we can seamlessly and easily communicate with patients regarding their appointments and scheduling. But most importantly, we can continue to do so when we are not in the office or in the event of an unexpected office closure. The doctors also love using it on a regular basis to make post-op calls to patients after hours when necessary. **What do you dislike about Weave?** Honestly don't have many complaints. But we did recently try to eliminate other services so we can strictly use Weave for most of our needs. We did find, though, that we weren't able to do this for two reasons: 1. We have many needs that we cannot fill with Forms on Weave that we can with RevenueWell. And we also use Revenuewell for custom HTML email campaigns that we cannot do on Weave. Other than that we are pretty satisfied with the communication on Weave and despite the fact that we can also text patients through Revenuewell, we always prefer to use Weave for that. **What problems is Weave solving and how is that benefiting you?** Weave is allowing us to send appointment reminders and communicate with patients about their appointments to help keep cancellations low and increase our reappointment rate. ### 17. Weave Works Well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Weave?** I like the multiple features of weave - text, fax, etc. It works well for the business. It is also easy to use and user friendly. **What do you dislike about Weave?** I don't dislike anything about Weave. It all works well. **What problems is Weave solving and how is that benefiting you?** Client communication is much easier. ### 18. All in one easily accessed convenient and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** The insurance verification. and the pop up with the patient info **What do you dislike about Weave?** Needs more payors for the insurance verification **What problems is Weave solving and how is that benefiting you?** Helps when the insurance coordinator is not in the office the front office can enter insurance info and get an instant verification. ### 19. No issues with weave **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** The payment portal is probably the best feature for me & my office. **What do you dislike about Weave?** Have to change pt locations to take payments in office **What problems is Weave solving and how is that benefiting you?** Confirming appt time & locations, less angry pt missing appt or not knowing when their appt are ### 20. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Weave?** It is very user friendly and allowes us to connect to our patients. **What do you dislike about Weave?** Sometimes it glitches and we can't see our group chats. Have to log out and back in. **What problems is Weave solving and how is that benefiting you?** Being able to send information to our patients. ### 21. Working day to day with Weave **Rating:** 4.0/5.0 stars **Reviewed by:** Mekayla T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** Weave makes contacting patients easier, answering questions, getting photos quickly. Very user friendly and most clients love it! **What do you dislike about Weave?** Can get repetetive with certain automated messages **What problems is Weave solving and how is that benefiting you?** Contacting customers, sending faxes and texts, as well as photos and recommendations ### 22. Nothing but great experiences with WEAVE! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Weave?** It is very simple to navigate through and the faxes come through very clear and timely. **What do you dislike about Weave?** So far i have no dislikes regarding weave. **What problems is Weave solving and how is that benefiting you?** The electronic faxing is very helpful. ### 23. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Weave?** It is easy to navigate and understand for my job. **What do you dislike about Weave?** just that sometimes voicemails aren't transcribed correctly, but that is understandable **What problems is Weave solving and how is that benefiting you?** It makes it easy to communicate with patients ### 24. Practice Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Veterinary Practice Manager/Doctor of Pharmacy, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Weave?** The Phone tree allows us to divert pharmacy requests to a voicemail and then be able to focus on clients calling that need direct attention. It has made it more convenient for the client. We love the two-way texting and know which client is texting us and calling us. Weave also makes it easy for the client to be directly transferred to the appropriate emergency hospital after hours. It makes it super easy to communicate with clients; they rave about it daily. I also love that all calls are recorded for training purposes, so I am able to use it as a tool to improve customer service **What do you dislike about Weave?** Nothing, we look forward to start using the electronic forms for new clients **What problems is Weave solving and how is that benefiting you?** We had so many calls that we could not keep up with them ### 25. Delightful program **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Weave?** Our office loves Weave. The ability to integrate to Dentrix with appointment requests, etc makes it invaluable. Being able to check messages, schedule and use the app while away from the office is invaluable. **What do you dislike about Weave?** Down sides of Weave would be having to rely on the internet to be working in order for our phone systems to work. Sometimes ours is variable when it works, so we have to use our cell phones. **What problems is Weave solving and how is that benefiting you?** We use this in the Dental office but that wasn't a drop-down option. Weave solves the problem of patients texting their confirmation responses and integrates it directly into Dentrix. That way we don't have to call every single patient for confirmation. They can also text us photos of insurance cards so we can verify before they arrive. ### 26. Great time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Gina M. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Weave?** Easy to use. The mobile app is a great resource for emergency closings or checking the schedule outside office hours. I find most of our patients prefer to communicate via text and am told almost daily how much they appreciate the automated text reminders and the ability to communicate via text. It is a GREAT time saver when we have last minute openings and send text with the Quick List. It has helped tremendously in filling last minute openings. **What do you dislike about Weave?** I really cannot find anything to dislike! The few issues we have had have been resolved quickly with great customer service. **What problems is Weave solving and how is that benefiting you?** Keeping our schedule full. It has also been beneficial in contacting past due patients and getting a response to schedule an appointment. The automated past due reminders work great. ### 27. Abysml **Rating:** 0.0/5.0 stars **Reviewed by:** Melanie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Weave?** Where do I even begin with Weave Phones? My experience with their products has been an absolute nightmare. The quality of their phones is abysmal, to say the least. To make matters worse, their customer service was equally disappointing. When I reached out to them to address the issue, I was met with nothing but indifference and excuses. They seemed completely disinterested in resolving the problem or offering any assistance. It was as if they didn't care about their customers at all. **What do you dislike about Weave?** It gave a door dasher my number - no help resolving just " have a great day" **What problems is Weave solving and how is that benefiting you?** None ### 28. Review for Weave **Rating:** 5.0/5.0 stars **Reviewed by:** Odalys M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** Very helpful and smooth when it comes to reaching out to patients **What do you dislike about Weave?** Nothing at all, super amazing and easy to use! **What problems is Weave solving and how is that benefiting you?** Connecting with patients ### 29. Seriously the best!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kay P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Weave?** Love that we can text patients suuuuper easily about appointments! I always text people when they dont answer me and I get a much faster response. We also use it as a chat when we need to send a quick message to someone on our staff **What do you dislike about Weave?** Some dropped calls here and there but for the most part I think were happy with the service. It would be cool if there was a way to cancel appointments inside of weave when youre on the phone with pts **What problems is Weave solving and how is that benefiting you?** We can call and text patients from anywhere!! Thats a huge benefit because it also allows some people to work from home and lets doctors talk to their patients from home ### 30. great resource for our office **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** We love being able to communicate with our patients in numerous ways. **What do you dislike about Weave?** It could be easier to change voicemail messages. **What problems is Weave solving and how is that benefiting you?** Communication ### 31. Easy way to keep in contact with patients and other providers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** Being able to text with patients in a secure manner is incredibly helpful. **What do you dislike about Weave?** Sometimes the faxing goes out but that happens with any platform **What problems is Weave solving and how is that benefiting you?** Weave makes it easy for patients to contact us without calling. They can also send photos for triage when needed. This makes scheduling easier and prevents phone lines from getting clogged up. ### 32. Wonderful Tool!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sadie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Weave?** I love being able to see who is calling in! It really helps with customer relations and finding the patients in the system. It is my most used and favorite tool! **What do you dislike about Weave?** I wish that the insurance option was a bit easier to use- I know it is new and has a few bugs. It makes me refresh, before showing if the patient's insurance is active, after I put the plan in- I wish it would just grab it from Dentrix as soon as I put it in! **What problems is Weave solving and how is that benefiting you?** It provides customer service; the patients love when I know who they are as they call in. I always know who is calling while using the app! It has inscreased our performance! ### 33. Weave makes work easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Kathryn D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Weave?** Work smarter, not harder, right? That's exactly what Weave can do for you! As a financial coordinator for a dental practice, I love being able to text patients quickly regarding financial arrangements, overdue balances, and insurance-related matters. Patients also love the text feature and tend to respond quickly. Weave truly makes your daily work routine more efficient and more seamless. I love Weave! **What do you dislike about Weave?** I don't have many negative things to say about Weave! Occasionally, they have an internal technical issue, but most software does. It happens so rarely that I can't complain! **What problems is Weave solving and how is that benefiting you?** I love we can get patient confirmation and correspondence faster with Weave! The insurance features are great too! Weave makes work easier and helps your day run smoother! ### 34. Weave has been easy to use and very user friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Kilee L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Weave?** It is nice being able to text back and forth with our patients directly when they cannot do a phone call. The reminder texts can be customized to your standard which is nice and can increase the amount of times patients come to their appointments. **What do you dislike about Weave?** Downside is it can be hard to reach support if needed but we do not normally need to. I would really like to see a pay online feature added to weave! **What problems is Weave solving and how is that benefiting you?** When we are unable to leave a voicemail for patients we can text them and get a response that way! We also have a less no show rate because I was able to increase the number of reminder texts going out to patients. ### 35. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy G. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Weave?** Being able to see who is calling, it makes my job effective. Being able to look back at who answers certain calls. Being able to listen back to phone calls. I also like the feature where w ecan see how many phone calls each person answers. **What do you dislike about Weave?** One thing I don't like or would like to change is that sometimes it automatically logs me out, always around 3PM. Does not always connect and does not always show who is calling. Upgrading the program. **What problems is Weave solving and how is that benefiting you?** One thing that makes my job easier, is being able to see who is calling. I can search their name/account and get their file up faster, and tend to the client better. ### 36. We have found Weave to be a awesome asset to our practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Weave?** The texting. It is so convenient for the patient and our office. We can text someone while on the phone with another patient. People send us pictures of their insurance cards and it saves so much time. **What do you dislike about Weave?** We have had the credit card machine go down but it is usually fixed or a quick update in a short time. The techs are very helpful on the phone and easy to reach. **What problems is Weave solving and how is that benefiting you?** We love having all the payments and phone conversations taken care of with one company. I have recommended Weave to many offices. It is nice that when we are on another line that a text is sent to the patient letting them know. ### 37. great phone system **Rating:** 4.0/5.0 stars **Reviewed by:** Jay R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Weave?** texting patients and getting pop up notifications when people answer. we can update the sched quickly as needed. also helps being able to listen to recorded calls if you missed something or if you're having a conversation with a patient and something said gets called into question. **What do you dislike about Weave?** not many things. it works well for us. not crazy though about the "schedule alerts" we get that are old. like they will give an alert for an appt that was canceled months ago and they always have to be dismissed. No other complaints though **What problems is Weave solving and how is that benefiting you?** definitely patient communication. Sometimes when we cant reach someone when we call them we text them and they answer faster. ### 38. Great Solution for medical practices **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul K. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Weave?** Weave made our life so much easier because I can do so many things with it to communicate correctly with our patients in a way that is comfortable for them and documented for me. I love the fact that all calls are recorded and easily accessible. I love that I can change office hours for open/ close/ inclement weather with a few easy steps without calling anyone. I love that patients can receive appointment reminders and Birthday wishes on their phone or email. I love that i get to assign different users with different permissions. I love that I can send review requests to our clients to review us on Google and Facebook. They do have a credit card payment solution but i do not use it. I have been using weave for over 1 and a half years and had almost zero outages. Weave costs me the same as my business phones used to cost with a ton more features. **What do you dislike about Weave?** nothing! I am very happy with weave solutions. **What problems is Weave solving and how is that benefiting you?** Weave is solving the mobility issue for me and It has replaced many other services and bundled them in one solution that fits all my needs. ### 39. Making office communications easier **Rating:** 4.0/5.0 stars **Reviewed by:** Kristin H. | Veterinary Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2023 **What do you like best about Weave?** It simplifies the work. It combines phone, text, email, and fax all in one. The way it interweaves with avimark is great. Making things simpler is the best way to describe it. **What do you dislike about Weave?** Sometimes it doesn't work properly. I don't like how it doesn't show the number you are texting, only the name associated with the account. Be able to text multiple numbers and be able to choose what number on file to text. **What problems is Weave solving and how is that benefiting you?** Front desk is now able to focus more on appointments and less time on prescription refills. Being able to text people or having them text us for updates. I think it has ### 40. Poor product and customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Emily M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Weave?** Being able to chat with team members in other offices, ability to text patients from our office number, ease of requesting reviews **What do you dislike about Weave?** The phones were very unreliable. Onboarding and set up for three locations was a disaster. Each contractor set us up differently and we had a lot of issues. When agreeing to our contract we were mislead to believe that Weave integrated with our patient EMR system for appointment reminders (not compatible with ours). We were not using the features enough to justify the cost. It took a long time to chat with somone online or over phone when we had issues. **What problems is Weave solving and how is that benefiting you?** It created more hassle for us. Not appropriate for our company. ### 41. Fine **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** I love being able to text patients and access everyone on my cell phone. **What do you dislike about Weave?** I wish the virtal documents were easier. **What problems is Weave solving and how is that benefiting you?** I love the ability to text patients. It allows us to stay in touch easier and faster. ### 42. Weave has helped our office grow! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Weave?** What we like best about weave is the time cut spent confirming patients. The weave is easy to use. We enjoy the forms portion of weave, and so do our patients. The different features weave has helps us when confirming patients or when past due accounts are due. **What do you dislike about Weave?** The downside to weave is that the platform they use to provide their service can be inconsistent. For instance, our phones lose service now and again. The service is only out for a few minutes but can be upsetting when on the phone with patients. **What problems is Weave solving and how is that benefiting you?** Confirming patients and updating information for our patients through using forms. ### 43. Weave has been a life saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiara W. | Front Desk Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Weave?** It makes everything so simple to do! From keeping records of calls, texts and payments to getting assistance from customer service. Everything has been a breeze! **What do you dislike about Weave?** I honestly don't have any complaints at the moment. **Recommendations to others considering Weave:** If you are looking for a tool that will allow things to run a lot smoother in your office, then weave is your answer! **What problems is Weave solving and how is that benefiting you?** When we've had problems with understanding the phone lines or tracing a payment, Weave has helped us solve the issues within minutes. The benefit I realized is having someone there to help immediately, they even offer chat if calling in is an issue. ### 44. Weave works. **Rating:** 4.5/5.0 stars **Reviewed by:** Gene M. | IT/Medical Records/Project Management/Compliance Auditing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Weave?** Right out of the box, the first feature that stood out as a patient fave is the Messaging app. Second is the Automated reminders. There is more that can be done with Weave than our old MiTel system we left. The fact we have less equipment (no servers, etc.) to deal with is a plus. **What do you dislike about Weave?** The first obstacle was user phobia to change. The administration of a rotating "on-call" provider is a bit clunky - it should be a couple or three clicks in one section of the console and done. **What problems is Weave solving and how is that benefiting you?** The clarity of sound is vastly improved from our old system. It's easier to understand what patients are saying, which cuts down on the amount of time on the phone. With automatic text replies, we capture many more calls without resorting to voicemail. The patients respond well to the missed call text, and those of us adept at multitasking can process those texts while on the phone with another patient. The automated reminder system has saved us hours on the phones and has lowered our "no-show" numbers, ### 45. Been great, few hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Ian J. | IT Support and Patient Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Weave?** I like that it's a flat fee, no BS. However, they don't include some services like insurance verification which is annoying. The support has been good and the onboarding experience was smooth. **What do you dislike about Weave?** It seems like the onboarders are stretched thin. They always got back to me but never picked up when I called. As an IT person I handled most of the issues on our end, but it's a little annoying that you have to reach out to them to change settings like line keys and I asked if we could put our logo on the phones and they said it wasn't possible. It was, I figured it out myself, that's the stuff that makes me frustrated. I also don't think the quick fill list is full featured as it could be with tags or filters, with lighthouse it was really easy to offer patients an opening in the schedule. **What problems is Weave solving and how is that benefiting you?** It's nice to know who's calling and centralize all patient communication. One thing that is nice and different from other providers is team chat that allows one to message other staff on their computers. This can replace a solution like blue notes. ### 46. Weave help makes my job easier! **Rating:** 3.5/5.0 stars **Reviewed by:** Christian C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Weave?** Weave allows me to quickly and effectively communicate with patients allowing me more time for other things. **What do you dislike about Weave?** We had a considerable error with our credit card processing. When our Stripe account was set up, it was set up using our office Debit card instead of our bank directly. Our Debit card has a deposit limit and Weave attempted to deposit money from our credit/debit card transactions that were over that limit and therefore was rejected by our bank. Weave never notified us of this error. When the error was noticed on our end, it took an incredible amount of my time with Weave to resolve this matter. Also, somehow my personal social security number got entered for our office and all of our credit card transactions were reported to the IRS as income for me for 2020 and 2021. This has also taken a tremendous amount of my time to resolve this matter. **What problems is Weave solving and how is that benefiting you?** Weave solves problems by allowing us to communicate quickly and effectively with our patients. This, in turn, will enable us to better care for our patients. ### 47. Weave for Dental **Rating:** 3.5/5.0 stars **Reviewed by:** Katherine P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Weave?** Weave is an adaptable program that helps us to communicate with and confirm patients about their appointments with us. We hardly ever have a problem with the program. **What do you dislike about Weave?** Honestly, there isn't anything I specifically dislike about weave. There are some times where the indication between who texted back on our account could be clearer though. **What problems is Weave solving and how is that benefiting you?** Weave makes it easier to contact patients who are less likely or less able to answer a phone call in the middle of the day for scheduling by allowing us to get them via text for both confirmations and schedule changes. ### 48. Weave has improved our over all communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Weave?** Weave has given us the ability to communicate more efficiently and effectively. I love the features of Weave, especially the call recording system! It allows for accountability, makes our employees strive to provide the highest standard of customer service, and gives them a sense of security. **What do you dislike about Weave?** I do not have anything I dislike at this time. **What problems is Weave solving and how is that benefiting you?** I love that Weave links with Avimark software, which is a significant benefit because it allows us efficiently communicate with our clients. ### 49. I truly like how I can communicate throughout the office **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** Communicating with patients and staff members **What do you dislike about Weave?** The forms we struggled with. It glitches a lotn **What problems is Weave solving and how is that benefiting you?** Weave is solving our communication with our patients ### 50. Office Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Joetta R. | Dental Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Weave?** The text feature to me is the best. It allows patients to answer yes, no, confirm, or choose from appointment options. I have only used one other competitor - Weave is real time no delay. **What do you dislike about Weave?** I cannot make all of my patients happy. Too many texts for one person, not enough for another. In addition, it does not always recognize our Dentrix options to not text. **What problems is Weave solving and how is that benefiting you?** Our office has used Weave for four years. It allows me to answer patients via text, while handling other objectives in our office. In addition, the appointment reminders, frees my time up to follow up on my patient and office tasks. The auto review requests keeps our office in the know with our patients and helps grow our reviews. ## Weave Discussions - [Is there campaigns for emailing promos, post op, education etc.. coming?](https://www.g2.com/discussions/is-there-campaigns-for-emailing-promos-post-op-education-etc-coming) - 1 comment, 1 upvote - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments - [View Weave pricing details and edition comparison](https://www.g2.com/products/weave-weave/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A40%3A21+-0500&secure%5Bsession_id%5D=6918f114-442c-4b1c-8b33-ca95b72bd148&secure%5Btoken%5D=7f84c90021b2b312106844790c10ebe7e96a93aa8be1480cce280ce3f40ef73c&format=llm_user) ## Weave Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews) - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Nextech Practice Management](https://www.g2.com/products/nextech-practice-management/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## Weave Features **Additional Functionality** - Self Service Portal - Reminders - Inventory Management - Customizable Forms - Appointment Management - Client Portal - Multi-Location - Reporting & Statistics - Recall Tracking - SOAP notes - Activity Dashboard - Insurance Management - Client Management - AI Copilot - Customizable Reports - SMS Messaging - Claims Management - Calendar Management - Customizable Branding - Customizable Templates - Data Import/Export - Scheduling - Patient Records Management - Third-Party Integrations - Electronic Payments - HIPAA Compliant - Forms Management - Generative AI - Charting - E-Prescribing - Document Management - Email Reminders - For Optometrists - Records Management **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Information Flow** - Patient Case Management - Referrals Management - Records Management - Campaign Management - Forms Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Business Management** - Merchant Services - Appointment Scheduling - Event Scheduling - Automated Scheduling - Client Management - Forms Management **Agentic AI - Veterinary Practice Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Additional Functionality** - Appointment Scheduling - Self Service Portal - Communication Management - Reminders - Telemedicine - SMS Messaging - Customer Database - Patient Records Management - AI Copilot - Third-Party Integrations - Historical Reporting - Imaging and X-rays - Reporting & Statistics - E-Prescribing - Activity Dashboard - EMR/EHR - Client Management - CRM - Confirmations/Reminders - Live Chat - Alerts/Notifications - Email Reminders - Workflow Management - Inventory Management - Prescription Processing - Calendar Management - Invoice Management - Task Scheduling - API - Accounting - Patient Intake - Patient Portal - Charting - Electronic Payments - Treatment Planning - Electronic Signature - Document Management - Payment Processing - Status Tracking - Medical Billing - Document Storage - SOAP notes - Data Import/Export - Generative AI - Template Management - Billing & Invoicing **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - Appointment Scheduler Integration - E-Signature - Insurance Eligibility Verification - Patient Records Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Marketing** - Client Communications - CRM **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Additional Functionality** - Onsite Registration - Patient Scheduling - Activity Dashboard - Wireless Internet Access Control - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Configuration Management - AI Copilot - Reporting/Analytics - Interactive Content - Data Synchronization - Generative AI - Digital Signage - Multi-Language - Wayfinding - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Queue Management - Touch Screen - ID Scanning **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Practice Management** - Patient Records - Photo Management - Insurance Billing - Faculty/Staff Management - Appointment Management - Discount Management - Promotions Management - Gift Card Management - Calendar Management - Medical Billing - Records Management - Reputation Management - Practice Management - Lab Order Management - Revenue Management - Compliance Management - Insurance Management - Document Management - Marketing Management - Workflow Management - Registration Management - Claims Management - Communication Management **Generative AI** - Generative AI **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App - Social Media Integration - Website Integration - Third-Party Integrations - Customer Mobile App **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards **Additional Functionality** - Marketing Automation - HIPAA Compliant - Customer Database - Activity Dashboard - Payment Processing - Before & After Pictures - Billing & Invoicing - AI Copilot - Reminders - Customizable Templates - Electronic Payments - Customizable Reports - Reporting & Statistics - Alerts/Notifications - Loyalty Program - SMS Messaging - Online Booking - Sales Reports - Treatment Packages - Customizable Forms - API - Generative AI - Email Marketing - Customizable Branding - Transaction History - For Medical Spas - Multi-Location - For Plastic Surgery Practices - Patient Engagement - Telemedicine - Electronic Faxes - Point of Sale (POS) - Customer Surveys - Charting - Medical Coding - Consent Forms - Live Chat - kiosk - Plastic Surgery Simulator - E-Prescribing - SMS Reminders - Referral Tracking - Mobile Alerts - Automated Quoting - EMR/EHR - Digital Signature ## Top Weave Alternatives - [Demandforce](https://www.g2.com/products/demandforce/reviews) - 3.4/5.0 (27 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (134 reviews)