--- title: Weave Reviews meta_title: 'Weave Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 432 reviews by the users' company size, role or industry to find out how Weave works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 432 scale: '5' date_modified: '2026-08-13' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Weave Reviews **Vendor:** Weave **Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Average Rating:** 4.6/5.0 **Total Reviews:** 432 ## About Weave Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. ## Weave Pros & Cons **What users like:** - Users find Weave's **ease of use** exceptional, making setup and daily operations intuitive and efficient. (87 reviews) - Users find Weave's **communication features** invaluable, enabling seamless interaction and updates with patients and team members. (71 reviews) - Users love the **convenience of text messaging** with Weave, enhancing communication with patients effortlessly. (67 reviews) - Users value the **convenient communication** tools of Weave, enhancing patient interaction and streamlining workflow effectively. (66 reviews) - Users find Weave’s **texting communication** incredibly convenient, allowing seamless patient interactions and efficient information sharing. (53 reviews) - Users love the **convenient texting feature** for reminders and easy communication, enhancing overall efficiency and accessibility. (49 reviews) - Helpful (43 reviews) - Customer Communication (42 reviews) - Features (40 reviews) - Call Management (33 reviews) **What users dislike:** - Users often face **technical issues** with Weave, particularly with message delivery and phone tree setup difficulties. (40 reviews) - Users experience **glitchy notifications** for team messaging, leading to issues with functionality and ease of use. (22 reviews) - Users experience **communication issues** with Weave, leading to patient frustration and marketing inefficiencies. (21 reviews) - Users report **connectivity issues** with Weave, including lags and syncing problems that hinder seamless operation. (21 reviews) - Users feel the **limited features** restrict functionality, particularly in scheduling and package capabilities. (21 reviews) - Users experience frustrating **software bugs** , with occasional freezes, unexpected logouts, and connection issues affecting usability. (20 reviews) - Users experience **call issues** , including connection problems and missed caller identification, complicating communication management. (16 reviews) - Users are frustrated by **missing features** , including sync issues and lack of integration with other systems. (15 reviews) - Users express frustrations over **poor customer support** , citing unresolved issues and ineffective communication with the support team. (14 reviews) - Unreliable Connectivity (13 reviews) ## Weave Reviews ### 1. Easy to use. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Weave?** I like the convience of communicating with our patients. And being able to confirm appointments. I can contact customer support if I have any issues at any time. I like that I can see when patients leave reviews of the office. We use weave all day everyday in our office. **What do you dislike about Weave?** It does not always notify me when I have a message. **What problems is Weave solving and how is that benefiting you?** I have several patients that perfer communication through text, so weave helps with that . ### 2. long term **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Weave?** easy to work with has an app customer support **What do you dislike about Weave?** the cost of the service to many text messages **What problems is Weave solving and how is that benefiting you?** patient communication ### 3. Since switching over to weave the practice voicemails and calls have been hectic and unorganized. **Rating:** 3.0/5.0 stars **Reviewed by:** Lexus H. | Medical Assistant, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Weave?** The most helpful thing about Weave is the ability to text patients through a secured line. Patients are able to communicate simple needs to the practice without calling. **What do you dislike about Weave?** Voicemail distribution and schedule errors communicated to patients to come earlier or later than imputed. This could be better by showing personal voicemails on my phone then having the access the app to listen. **What problems is Weave solving and how is that benefiting you?** The only problem weave has solved is being able to text and send photos directly to a patient's phone while compliant with HIPPA. It takes the extra work or faxing or emailing away. ### 4. Weave is good for single location practices, but a headache for customizations or multi-locations **Rating:** 2.5/5.0 stars **Reviewed by:** Rebecca C. | Compulink & IT Liaison, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Weave?** The software is integrated with our EHR/PMS system and does a "call pop" for incoming calls from our patients. Their demographic, balance, next appt, phone, address, and date of birth are readily available with the incoming call, and simple to confirm the information or a next appointment. The phone service is reliable as well, and they have a very competitive price. **What do you dislike about Weave?** Weave does not allow some of the modern VoIP admin controls as other VoIP providers and the integration between multiple offices is terrible. Analytics are useless for the percentage of calls answered vs missed. The call pop shows the patient's medical record number instead of the patient's billing account number. This does not make any sense, because the demographics, appointments, and balance information is located in the billing account, not the medical record account. The customer service is hit and miss. Several times, I have waited over an hour on hold for a customer service rep. I have emailed the "multi-unit support" team that is dedicated to practices with multiple offices, and the initial response is within 24 hrs, but after that it may or may not continue. I currently have a request in that has been submitted 3x's and no response. **What problems is Weave solving and how is that benefiting you?** We have automated text and email appointment reminders and recalls going out reliably. We have reliable phone service. We have two-way texting with our patients that we didn't have before. ### 5. Its great when its doing what its supposed to **Rating:** 3.0/5.0 stars **Reviewed by:** Angie - C. | Clinical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Weave?** The overall idea of being able to text patients via a desk/laptop or communicating with other staff members quickly and efficiently. **What do you dislike about Weave?** My biggest problem with weave is how much it lags. when it's working, it works great but sometimes the application will log me out or say a message has been sent when it hasn't. That, and the fact that whenever i call customer service about these issues i'm either left on hold for such a long time or im transferred from department to department on a wild goose chase. Customer service definitely needs to improve **Recommendations to others considering Weave:** I would recommend it simply because there's room for improvement. Weave can update its software to clear any glitches and improve its customer support team. Other than that weave is very useful and it makes day to day life at work so much easier. Especially now with covid affecting the way most clinics function to satisfy a patients needs and to run smoothly. When calling customer support i would just say be patient and definitely don't call when in a crunch unless necessary. **What problems is Weave solving and how is that benefiting you?** With covid season still among us, it made it easy to communicate with patients about an upcoming appointment or checking them in when they have arrived all the while keeping the lobby clear of so many people. They can simply wait in their car until we are ready for them ### 6. Weave **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Weave?** The abilty to contact patients from cell phone **What do you dislike about Weave?** Weave does not link to PerioVision automatically **What problems is Weave solving and how is that benefiting you?** Texting, sending reviews ### 7. good experience **Rating:** 3.0/5.0 stars **Reviewed by:** Gabriela O. | Optometric Assistant, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Weave?** I love that weave links with your schedule and you can see what your schedule is going to be from anywhere (including your cell phone) as long as you have the weave app. Another neat thing they provide is text features for your patients (even allows you to be friendly w emojis when communicating with them) and separate chat is available for staff, whether you do group chats or individual chats in case you need to communicate in between patients. **What do you dislike about Weave?** I think it would be even more convenient if weave offered auto generated messages when on the weave app such as notifications for different things (though they do provide an auto generated message when notifying them through the ehr you use (in our case compulink). It would also be convenient to add mass newsletter s, emails, and texts for groups of all patients. **What problems is Weave solving and how is that benefiting you?** We are able to communicate with the doctor or each other through the app if we need to tell each other something quick without having to interrupt. If we ever have to cancel a patient over the weekend we are able to do so through the weave app. ### 8. Looks cool and is mobile friendly... **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Weave?** This customer outreach / VOIP software syncs to several practice management softwares and can be set up to do several things automatically. It is also awesome how when a client calls their info pops up on my screen. I can now see, for example, my schedule on my mobile device. **What do you dislike about Weave?** Currently there are no available e-mail campaigns, but I believe that that feature is coming. Also, Weave does not make automated phone calls, just e-mails and text messages. It is hard for weave to interface when when you are not server based. **Recommendations to others considering Weave:** If you need VOIP and some client outreach, but nothing robust, go for Weave, but if you need more you may want a more seasoned system. **What problems is Weave solving and how is that benefiting you?** I no longer have to contact clients by hand, I can set Weave up so that this happens automatically, being able to have a text conversation with patients is also awesome. it is also nice the way it interfaces with my PMS, Weave grabs client info and puts it on my screen when an incoming call from that client comes. ### 9. Weave review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Weave?** I like the patient communication and the caller id to pull up patients automatically **What do you dislike about Weave?** The customer service is slow and takes a while to set up. I wish we knew this when starting the company **Recommendations to others considering Weave:** Slow start up. Takes a while to figure out the bugs. **What problems is Weave solving and how is that benefiting you?** We have solved communication issues with patients. We have realized that it’s easier to communicate with patient when their info automatically pops up ## Weave Discussions - [Is there campaigns for emailing promos, post op, education etc.. coming?](https://www.g2.com/discussions/is-there-campaigns-for-emailing-promos-post-op-education-etc-coming) - 1 comment, 1 upvote - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments - [View Weave pricing details and edition comparison](https://www.g2.com/products/weave-weave/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A32%3A32+-0500&secure%5Bsession_id%5D=25723de7-c22b-452a-84c5-f310f5d24c29&secure%5Btoken%5D=217032a97fc8297057cf8b60200b22ccf5b2c74505b519b65a25a14a159adecd&format=llm_user) ## Weave Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews) - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Nextech Practice Management](https://www.g2.com/products/nextech-practice-management/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## Weave Features **Additional Functionality** - Self Service Portal - Reminders - Inventory Management - Customizable Forms - Appointment Management - Client Portal - Multi-Location - Reporting & Statistics - Recall Tracking - SOAP notes - Activity Dashboard - Insurance Management - Client Management - AI Copilot - Customizable Reports - SMS Messaging - Claims Management - Calendar Management - Customizable Branding - Customizable Templates - Data Import/Export - Scheduling - Patient Records Management - Third-Party Integrations - Electronic Payments - HIPAA Compliant - Forms Management - Generative AI - Charting - E-Prescribing - Document Management - Email Reminders - For Optometrists - Records Management **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Information Flow** - Patient Case Management - Referrals Management - Records Management - Campaign Management - Forms Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Business Management** - Merchant Services - Appointment Scheduling - Event Scheduling - Automated Scheduling - Client Management - Forms Management **Agentic AI - Veterinary Practice Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Additional Functionality** - Appointment Scheduling - Self Service Portal - Communication Management - Reminders - Telemedicine - SMS Messaging - Customer Database - Patient Records Management - AI Copilot - Third-Party Integrations - Historical Reporting - Imaging and X-rays - Reporting & Statistics - E-Prescribing - Activity Dashboard - EMR/EHR - Client Management - CRM - Confirmations/Reminders - Live Chat - Alerts/Notifications - Email Reminders - Workflow Management - Inventory Management - Prescription Processing - Calendar Management - Invoice Management - Task Scheduling - API - Accounting - Patient Intake - Patient Portal - Charting - Electronic Payments - Treatment Planning - Electronic Signature - Document Management - Payment Processing - Status Tracking - Medical Billing - Document Storage - SOAP notes - Data Import/Export - Generative AI - Template Management - Billing & Invoicing **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - Appointment Scheduler Integration - E-Signature - Insurance Eligibility Verification - Patient Records Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Marketing** - Client Communications - CRM **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Additional Functionality** - Onsite Registration - Patient Scheduling - Activity Dashboard - Wireless Internet Access Control - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Configuration Management - AI Copilot - Reporting/Analytics - Interactive Content - Data Synchronization - Generative AI - Digital Signage - Multi-Language - Wayfinding - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Queue Management - Touch Screen - ID Scanning **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Practice Management** - Patient Records - Photo Management - Insurance Billing - Faculty/Staff Management - Appointment Management - Discount Management - Promotions Management - Gift Card Management - Calendar Management - Medical Billing - Records Management - Reputation Management - Practice Management - Lab Order Management - Revenue Management - Compliance Management - Insurance Management - Document Management - Marketing Management - Workflow Management - Registration Management - Claims Management - Communication Management **Generative AI** - Generative AI **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App - Social Media Integration - Website Integration - Third-Party Integrations - Customer Mobile App **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards **Additional Functionality** - Marketing Automation - HIPAA Compliant - Customer Database - Activity Dashboard - Payment Processing - Before & After Pictures - Billing & Invoicing - AI Copilot - Reminders - Customizable Templates - Electronic Payments - Customizable Reports - Reporting & Statistics - Alerts/Notifications - Loyalty Program - SMS Messaging - Online Booking - Sales Reports - Treatment Packages - Customizable Forms - API - Generative AI - Email Marketing - Customizable Branding - Transaction History - For Medical Spas - Multi-Location - For Plastic Surgery Practices - Patient Engagement - Telemedicine - Electronic Faxes - Point of Sale (POS) - Customer Surveys - Charting - Medical Coding - Consent Forms - Live Chat - kiosk - Plastic Surgery Simulator - E-Prescribing - SMS Reminders - Referral Tracking - Mobile Alerts - Automated Quoting - EMR/EHR - Digital Signature ## Top Weave Alternatives - [Demandforce](https://www.g2.com/products/demandforce/reviews) - 3.4/5.0 (27 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (134 reviews)