---
title: Weave Reviews
meta_title: 'Weave Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 433 reviews by the users' company size, role or industry
  to find out how Weave works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 433
  scale: '5'
date_modified: '2026-07-29'
parent_category:
  name: Patient Experience
  url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675
---

# Weave Reviews
**Vendor:** Weave  
**Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 433
## About Weave
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.



## Weave Pros & Cons
**What users like:**

- Users find Weave's **ease of use** exceptional, making setup and daily operations intuitive and efficient. (87 reviews)
- Users find Weave's **communication features** invaluable, enabling seamless interaction and updates with patients and team members. (71 reviews)
- Users love the **convenience of text messaging** with Weave, enhancing communication with patients effortlessly. (67 reviews)
- Users value the **convenient communication** tools of Weave, enhancing patient interaction and streamlining workflow effectively. (66 reviews)
- Users find Weave’s **texting communication** incredibly convenient, allowing seamless patient interactions and efficient information sharing. (53 reviews)
- Users love the **convenient texting feature** for reminders and easy communication, enhancing overall efficiency and accessibility. (49 reviews)
- Helpful (43 reviews)
- Customer Communication (42 reviews)
- Features (40 reviews)
- Call Management (33 reviews)

**What users dislike:**

- Users often face **technical issues** with Weave, particularly with message delivery and phone tree setup difficulties. (40 reviews)
- Users experience **glitchy notifications** for team messaging, leading to issues with functionality and ease of use. (22 reviews)
- Users experience **communication issues** with Weave, leading to patient frustration and marketing inefficiencies. (21 reviews)
- Users report **connectivity issues** with Weave, including lags and syncing problems that hinder seamless operation. (21 reviews)
- Users feel the **limited features** restrict functionality, particularly in scheduling and package capabilities. (21 reviews)
- Users experience frustrating **software bugs** , with occasional freezes, unexpected logouts, and connection issues affecting usability. (20 reviews)
- Users experience **call issues** , including connection problems and missed caller identification, complicating communication management. (16 reviews)
- Users are frustrated by **missing features** , including sync issues and lack of integration with other systems. (15 reviews)
- Users express frustrations over **poor customer support** , citing unresolved issues and ineffective communication with the support team. (14 reviews)
- Unreliable Connectivity (13 reviews)

## Weave Reviews
  ### 1. Incredible!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tia H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2024

**What do you like best about Weave?**

Weave has decreased our patient receiveables significantly, and has made communication with our patients so much easier. In addition, their customer service has always been outstanding, they are knowledgeable and efficient when we call!

**What do you dislike about Weave?**

I would love a strong scheduling platform that was more customizable for our process.

**What problems is Weave solving and how is that benefiting you?**

Our patient receiveables decreased by having the opportunity to send and collect payment over the phone.

  ### 2. user friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 08, 2024

**What do you like best about Weave?**

We love that Weave is so user friendly.  
We can easily see who is calling and start bringing up their information in our practice management. Weave is so easy to learn.  Our patients love the text communications and we do too!

**What do you dislike about Weave?**

can't think of any downsides to using Weave

**What problems is Weave solving and how is that benefiting you?**

Weave helps with the reminders and confirmation of appointments.

  ### 3. Great expierence overcoming the flow of calls

**Rating:** 4.0/5.0 stars

**Reviewed by:** Gonzalo R. | Customer Support, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about Weave?**

Answer messages and how to sync with Crystal

**What do you dislike about Weave?**

The calls sometimes get lagged and cant here the patient

**What problems is Weave solving and how is that benefiting you?**

to sheduele

  ### 4. Office Admin

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lili D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

I like that it's integrated with our patient database, it makes communication easy. I like that we can make templates and schedule certain voicemails or texts. It's great that we can use Team Chat and find faxes across our offices.

**What do you dislike about Weave?**

I wish it did not take so long to sync new contacts we add to our database. There is also the potential to allow alternate language texts for appointment confirmations that do not seem to be available yet; also, it would be great if Weave would read the language selections from our database so we did not have to change it on each contact manually.

**What problems is Weave solving and how is that benefiting you?**

Weave is a very helpful tool when it comes to patient communication. We don't have as many missed calls because we can see which patients called, even if the don't leave a message.

  ### 5. I love it!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harriet B. J. | Certified Functional Aging Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2024

**What do you like best about Weave?**

As a sole provider in several places, I love the protability of being able to access everything from my cell phone. And custimer service is topw!

**What do you dislike about Weave?**

So far, I have been very satisfied and can't think of any negatives.

**What problems is Weave solving and how is that benefiting you?**

Being able to be in touch with my patients even when I am away from the office or traveling.

  ### 6. Amazing product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about Weave?**

It's saves me so much time and does a lot of things for me so I can spend my time on other projects!!

**What do you dislike about Weave?**

The portal is annoying because your already signed in to view it but you have to resign in when going to a different part

**What problems is Weave solving and how is that benefiting you?**

Sends my appointment confirmations and review request for me which saves me time; allows patients to schedule online when we are closed so we don't miss anyone! Also online forms saves time for new appointments so we can see more people in a day

  ### 7. We love Weave!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Meagan P. | Practice Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2024

**What do you like best about Weave?**

Platform that allows everything all in one easy application, texts, fax, reviews, etc!

**What do you dislike about Weave?**

There is really nothing I can think of that I dislike. I can easily text, fax, call from Weave. I can also easily update our on hold message/music monthly.

**What problems is Weave solving and how is that benefiting you?**

Using more than one thing for communication. This allows us to communicate within one app.

  ### 8. Weave has been quick and easy!

**Rating:** 5.0/5.0 stars

**Reviewed by:** lindsey c. | Optician, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about Weave?**

One platform for all patient communication has made our customer satisfaction improved as well as easy to train staff!

**What do you dislike about Weave?**

Sometimes customers complain about too many notifications.

**What problems is Weave solving and how is that benefiting you?**

I'm not sure about having problems with weave, it is mostly figuring out how to solve problems with customers being notified too often.

  ### 9. Weave has helped  the practice save time with patient communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Weave?**

The most helpful thing about weave is the ability to text patients while in or out of the office.

**What do you dislike about Weave?**

I haven't experienced any downsides with using weave

**What problems is Weave solving and how is that benefiting you?**

The problem Weave has solved is aving to call every patient on the schedule to confirm their appointments

  ### 10. Great communication device between you and clients!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 08, 2024

**What do you like best about Weave?**

The quick response times we can get between clients and the clinic.

**What do you dislike about Weave?**

Sometimes it does lag or shut down randomly from time to time.

**What problems is Weave solving and how is that benefiting you?**

It is helping people get ahold of the clinic without having to call.

  ### 11. Weave is great for a business!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Whitley Y. | Receptionist, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about Weave?**

I like being able to reach patients through text and send a link to pay.

**What do you dislike about Weave?**

I dislike when it takes forever to load when the internet is being slow.

**What problems is Weave solving and how is that benefiting you?**

Ease with patients.

  ### 12. excellent service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katrina T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

I work from home and love how I can call patients through weave from my cell phone but it will show up on the patients end from the office phone. I also love the texting and the short call list options.

**What do you dislike about Weave?**

At this time i do not have any dislikes.

**What problems is Weave solving and how is that benefiting you?**

I am able to work from home and still able to call patients where it shows up as if i am in the office still.

  ### 13. Weave makes our lives easier

**Rating:** 4.0/5.0 stars

**Reviewed by:** Marcy R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 07, 2023

**What do you like best about Weave?**

The app is so user friendly and easy to use. Being able to text patients from our computers is sooo convenient, we have the app open on our computers and use it constantly throughout the day! I also like the ability to call patients from "the office"  from my cell through the app. Prior to that patients would have my cell and feel free to use it, lol! We have also streamlined our consents and new patient intake. I love that they directly integrate into Eaglesoft, typos taken care of!

**What do you dislike about Weave?**

If anything I wish there were more templatesf for mass emails adnd campaigns

**What problems is Weave solving and how is that benefiting you?**

It has main streamed our electronic communication system

  ### 14. AMAZING

**Rating:** 4.5/5.0 stars

**Reviewed by:** ShriDonne B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 26, 2024

**What do you like best about Weave?**

I that I am able to communicate with my pts and I can switch between offices

**What do you dislike about Weave?**

Everything is great. Not sure that I would change anything as of now

**What problems is Weave solving and how is that benefiting you?**

For me it would be that when i miss a call i am able to go back and look who the pt is. I am also able to text with a pt while I am on the phone with another

  ### 15. great communcation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gloria C. | Dental assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 22, 2024

**What do you like best about Weave?**

Best way to communicate with the whole office

**What do you dislike about Weave?**

there isnt anything i dislike about weave

**What problems is Weave solving and how is that benefiting you?**

We can communictae with pt's without them having to call in

  ### 16. Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bailey S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

I like the ease of chatting with coworkers and the notifications that pop up in the corner of the screen to notify you of a new message

**What do you dislike about Weave?**

I really can't think of anything I dislike.

**What problems is Weave solving and how is that benefiting you?**

Solves the issue of needing to call patients to notify them their contacts/glasses are ready. Also allows coworkers to chat easily from across the clinic.

  ### 17. Weave has been a huge help in navigating marketing tools and keeping contact with our patients.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

I really enjoy being able to text back and forth with our patients quick and conviently through pop up notifications. I also love the ability to create templates for quick responces. We use Weave every day throughout our business days.

**What do you dislike about Weave?**

What I like the least is having to have multiple profiles to use the full  function of the chat feature. I wish we could assign devices through the chat feature and still be able to opperate on the single user profile.

**What problems is Weave solving and how is that benefiting you?**

It allows us to navigate quickly between texts/calls/faxes/and team coorispondence

  ### 18. Easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jana C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 07, 2023

**What do you like best about Weave?**

We have been so happy with how seamlessly Weave works to communicate with our patients. The phone, texts, and faxes are all services that integrate nicely into our practice, and our patients are also happy with how easily it allows them to connect with our office.

**What do you dislike about Weave?**

We use Compulink, which I believe is often one of the later EMR systems that Weave works on to implement new features. I always Compulink could be first :)

**What problems is Weave solving and how is that benefiting you?**

Communicating quickly and efficiently with patients in a way that is usable to them.

  ### 19. Weave

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kim M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

Weave is very easy to use and has helped our practice grow.

**What do you dislike about Weave?**

Sometime the website could be a little easier to manuever

**What problems is Weave solving and how is that benefiting you?**

One benefit that is new to our office is the ability to bill the patient directly thru text and now they can also set up automatic payments thru Weave.

  ### 20. weave is user friendly and great!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 08, 2024

**What do you like best about Weave?**

I absolutely love the simplicity of weave. It makes messaging patients easy

**What do you dislike about Weave?**

I can not say that there is anything that i dislike at this time

**What problems is Weave solving and how is that benefiting you?**

The benefit is that it is easy for us to communicate with our patients

  ### 21. Ease of Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about Weave?**

It gives us the opportunity to communicate with our patients in a more personal level.

**What do you dislike about Weave?**

Sometimes the pop up doesn't show up for calls and texts

**What problems is Weave solving and how is that benefiting you?**

Helps us talk more personally to the patients and those with hard of hearing

  ### 22. It's been wonderful and the experience on having this system here at work

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2024

**What do you like best about Weave?**

Weave gives all the wow features and what helps me and make my job easier and run more smoothly throughout everyday.  Every time I call customer support alwasy get the best advise and input that I need to all my questions.

**What do you dislike about Weave?**

Nothing at all I dislike about Weave or can say bad things regarding Weave

**What problems is Weave solving and how is that benefiting you?**

Keeping track of all the patient that are over due for their recall if I can't get time to text all the patients in the system

  ### 23. Ease of Communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

Our practice has been using Weave for 2 years now. There's always new features being implemented that make it easier to communicate with our patients. Weave has become an irreplaceable asset in our day to day. I highly recommend it to anyone looking for an awesome communication platform for their busy office!

**What do you dislike about Weave?**

We get a lot of spam come through our messages.

**What problems is Weave solving and how is that benefiting you?**

Before Weave, we had difficulty communicating with our patients. Our patients are happier now that they can reach us faster.

  ### 24. Weave is ESSENTIAL!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle T. | Billing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

Ease for the provider and for the patients.

**What do you dislike about Weave?**

I would say the only downside is patients that dont want to text or use the pay to links through weave.

**What problems is Weave solving and how is that benefiting you?**

AR. Paying down patient accounts quicker by using weave to interact and collect on balances.

  ### 25. Easy to use app

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jenna B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

Love the text message feature, easy to use, and caller ID feature

**What do you dislike about Weave?**

We are a multiple location user and wish we could leave notes about patients that can be communicated across every location.

**What problems is Weave solving and how is that benefiting you?**

We are able to communicaton more effectiently with our patients.

  ### 26. Weave brings the fax machine to my desk making my workflow much faster.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luighi R. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

Ease of use. Ease of Integration. Customer Support was fast.

**What do you dislike about Weave?**

occasionally it seems the faxes fail but thats probably a problem with every system.

**What problems is Weave solving and how is that benefiting you?**

don't have to waste time going to the old fax machine and then getting involved in conversations.

  ### 27. User friendly and efficient

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

Weave makes is very easy to communicate with patients and keep everything documented. It is efficient and very user friendly. Customer service is easy to access and resolves my issues promptly. It is very easy to implement all the new features as they come out. Our office uses it daily to text with patients

**What do you dislike about Weave?**

Faxes sometimes have trouble going through, confirmations would also be useful.

**What problems is Weave solving and how is that benefiting you?**

Being able to promptly get in touch with our patients via text

  ### 28. Ethan was very helpful with resolving an issue with our closed phone tree.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

Weave's text message function has is our office's favorite way of communicating with our patients.  The recall function has been great for capturing patients who haven't scheduled their follow-up appointments.  This was my first interaction with a customer support rep and they were extremely helpful.

**What do you dislike about Weave?**

Occasionally the program will freeze and close out and this can be frustrating if I'm in the middle of a correspondence.

**What problems is Weave solving and how is that benefiting you?**

Patient communication has been markedly easier with the text message functionality.

  ### 29. Great at first but now we have so MANY issues

**Rating:** 0.0/5.0 stars

**Reviewed by:** Karen B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2024

**What do you like best about Weave?**

Interface and how it easy it was to set up.

**What do you dislike about Weave?**

Unrealiable and constant tech issues with it.

**What problems is Weave solving and how is that benefiting you?**

Phones always drop, texting line has not been working for 2+ weeks with no resultion. Quality of calls.

**Official Response from Katrina Vastag:**

> Karen, we’re so sorry to hear about this experience. We’re focused on making our customer experience the best in class. Can you contact us at pr@getweave.com so we can escalate your issue to our support leadership team so they can help find a resolution?

  ### 30. Easy to use.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

I like the convience of communicating with our patients.  And being able to confirm appointments.
I can contact customer support if I have any issues at any time.  I like that I can see when patients leave reviews of the office.  We use weave all day everyday in our office.

**What do you dislike about Weave?**

It does not always notify me when I have a message.

**What problems is Weave solving and how is that benefiting you?**

I have several patients that perfer communication through text, so weave helps with that .

  ### 31. ease, overall patient satisfaction

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

online payment options and allowing pt to make payments mobile

**What do you dislike about Weave?**

HSA card not compatible with weave terminal

**What problems is Weave solving and how is that benefiting you?**

Letting patients know appointment times, keeping track of confirmed appts, making payments easier

  ### 32. weave is great for communicating with ans to patients

**Rating:** 5.0/5.0 stars

**Reviewed by:** destiny l. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

if i miss a call the patients can text or i can go back and listen

**What do you dislike about Weave?**

the downside would be haing to update it constantly

**What problems is Weave solving and how is that benefiting you?**

we able to communicat4e better check voicemails sent out reminders and views

  ### 33. Easily enhance your practice with Weave.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dr. Rebecca C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

Catching calls and messages on the go with the mobile app.

**What do you dislike about Weave?**

Doesn't integrate with Visual Eyes. Cannot dial to phone numbers starting with 1.

**What problems is Weave solving and how is that benefiting you?**

Missing calls and patients getting a text to keep the conversation going.

  ### 34. Highly reccommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joana J. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 07, 2023

**What do you like best about Weave?**

I love the fact that we can send reminders via text message, some of our patients are unable to answer there phones but immediately resond when we send text.

**What do you dislike about Weave?**

When you go to retrieveNew Patient paperwork you have to log on multiple times before getting to the forms recieved.

**What problems is Weave solving and how is that benefiting you?**

Sending new patient forms prior to appointments that allows patients to immediatly be seen and having to spend less time waiting to be seen.

  ### 35. It gets the job done.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Bianca R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 07, 2023

**What do you like best about Weave?**

I really enjoy the texting feature. It helps a lot with the amount of clients we have to speak to in a day/

**What do you dislike about Weave?**

I feel that there are small glitches here and there. Also, it tends to freeze on me randomly. I'll have to force quit the app to get it working again.

**What problems is Weave solving and how is that benefiting you?**

Allowing text messaging, it's benefiting us because it is a fast and simple way to communicate with our clients.

  ### 36. Weave is user friendly and easy to teach

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

I like that weave is all encompassing, so we can use it for many things. It is also user friendly and easy to teach new employees.

**What do you dislike about Weave?**

The only thing we have have a small issue with is that weave does not always give us a notification on who is calling.

**What problems is Weave solving and how is that benefiting you?**

Weave solves the problem of having multiple platforms. It can be used for many things, which saves a lot of time.

  ### 37. love

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

I love that I'm able to communicate with patients so easily. If we ever have an issue or question, they get back to us so quickly.

**What do you dislike about Weave?**

Once in a while weave is down but it's never that long

**What problems is Weave solving and how is that benefiting you?**

One issue we may have is sometimes when a patient fills out new forms, it's not synced to our computers. An easy fix as we can sync for ourselves but a minor inconvience.

  ### 38. Weave is user friendly and efficient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vinita A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

Contacting patients by text and email and also patients can complete forms online

**What do you dislike about Weave?**

Do not have anything bad to say about Weave

**What problems is Weave solving and how is that benefiting you?**

Helps us to confirm appointments and contact patients for overdue appointments

  ### 39. Works great until it doesnt

**Rating:** 0.0/5.0 stars

**Reviewed by:** Matt B. | Senior Laboratory Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2024

**What do you like best about Weave?**

Ease of setup and use.  Stable and reliable phone systems.

**What do you dislike about Weave?**

Customer support when a difficult problem arises.  Failed to fix an sms issue, and refuses to continue trying to fix it.

**What problems is Weave solving and how is that benefiting you?**

It honestly doesnt solve anything that cant be handled by another company.

**Official Response from Katrina Vastag:**

> Hi Matt, thank you for bringing this to our attention. We want to extend our sincerest apologies for the frustration and inconvenience you've experienced. Would you be willing to contact us at pr@getweave.com so we can escalate your issue with our Customer Success team?



  ### 40. Weave is great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Keisha H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

It helps us communicate with our patients. It also allows us to transfer calls to location to location as we have 11.

**What do you dislike about Weave?**

Sometimes the real time messages can be off. Like if someone reschedules they will still receive a same day reminder for text

**What problems is Weave solving and how is that benefiting you?**

Lets us communicate with text which is now a much better way to speak to patients and get a timely response. People actually reply.

  ### 41. Easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris W. | Patient Care Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 07, 2023

**What do you like best about Weave?**

Everything is straightforward to use, and customizable templates make quickly communicating with patients easier.

**What do you dislike about Weave?**

I often have to reconnect my phone or restart the app a few times a day in order to get text and caller ID notifications.

**What problems is Weave solving and how is that benefiting you?**

Many people cannot talk on the phone at work but are able to text, Weave lets us communicate with these patients faster than waiting on a returned call.

  ### 42. Very efficient in communicating with patients.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julie r. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

The ease in which I can execute tasks is what I like best.

**What do you dislike about Weave?**

The message override system is a bit confusing.

**What problems is Weave solving and how is that benefiting you?**

quick and effiecient communicating with patients.

  ### 43. Weave works good enough

**Rating:** 3.5/5.0 stars

**Reviewed by:** Lynsey N. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

I like the ability to listen to past calls.

**What do you dislike about Weave?**

I feel like every time there is an issue it's hard to get it fixed quick.

**What problems is Weave solving and how is that benefiting you?**

None really

  ### 44. Modernizing Specialty Office patient connectivity with easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rafael S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

Easy to follow 
Customizable 
User Friendly 
Patient reaction

**What do you dislike about Weave?**

Occasional glitches 
Connectivity issues periodically but not frequest

**What problems is Weave solving and how is that benefiting you?**

Connectivity to patient
Assiting in communications 
Text availability

  ### 45. good

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karla P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

everything that it offer is greta way of communication

**What do you dislike about Weave?**

nothing really everyhting is fine about it

**What problems is Weave solving and how is that benefiting you?**

communicating wiht patients instead of calling thme

  ### 46. Overall was great,

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

Its user friendly! and very straght forward!

**What do you dislike about Weave?**

No way of directing text messages to one person. with many phones/employyes it is difficult to keep up with who each text message belongs too

**What problems is Weave solving and how is that benefiting you?**

Easy to communictae with patients who perfer text and when you text no excuse with voicemails. Voicemails are aslo easy to get to.

  ### 47. Weave software and phone system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gregory G. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2022

**What do you like best about Weave?**

We love how it integrates with our dental software.  Great system that saves time and money connecting with our patients via text and email.  The automated appointment confirmations save time and money for both the practice and our patients

**What do you dislike about Weave?**

There are times when the internet goes down, and our phones go down also.

**Recommendations to others considering Weave:**

One of the best decisions made for our office.  User friendly, training provided, saves money and time.

**What problems is Weave solving and how is that benefiting you?**

There are no problems at this time.  Everything is working well. Financially, Weave has saved us money as we no longer pay for phone service, and it saves money by allowing our employees to spend time on other things.

  ### 48. Efficient and easy to use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

It is efficient and easy to use.  I appreciate the mobile app and the ability to access our schedule/patient phone #s from anywhere

**What do you dislike about Weave?**

Sometimes it mixes up patient names.  Wish that we could "schedule send" individual text messages at exact future times

**What problems is Weave solving and how is that benefiting you?**

i'm not sure

  ### 49. I like it, but it could be a tab bit more user friendly.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Weave?**

I can see who called, and I can always refer back to dates and conersations.

**What do you dislike about Weave?**

The new way we forward calls. The terminology is more complex than previous versions.

**What problems is Weave solving and how is that benefiting you?**

Caller ID and making sure we keep accurate records and auto texing our patients.

  ### 50. Useful Office Tool

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nayeli H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 20, 2023

**What do you like best about Weave?**

Weave's best features include being able to text and  fax information quickly, with Minimal system erros/malfunctions.

**What do you dislike about Weave?**

Limited to the amount of mass texts we can send

**What problems is Weave solving and how is that benefiting you?**

Ease of communication and sending medical information to other pharmacies/practices.


## Weave Discussions
  - [Is there campaigns for emailing promos, post op, education etc.. coming?](https://www.g2.com/discussions/is-there-campaigns-for-emailing-promos-post-op-education-etc-coming) - 1 comment, 1 upvote
  - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments
  - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments
  - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments
  - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments

- [View Weave pricing details and edition comparison](https://www.g2.com/products/weave-weave/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-08-02+14%3A26%3A56+-0500&secure%5Bsession_id%5D=e9e16053-6221-45bb-a2d5-d9b10cf20ddf&secure%5Btoken%5D=770a75c8065e92209842f7cd4b5d1049d67c3b59b71936803e9d489a81c21491&format=llm_user)
## Weave Integrations
  - [athenaOne](https://www.g2.com/products/athenaone/reviews)
  - [Boulevard](https://www.g2.com/products/boulevard-labs-inc-boulevard/reviews)
  - [Cornerstone Learning](https://www.g2.com/products/cornerstone-learning/reviews)
  - [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews)
  - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews)
  - [Dentrix](https://www.g2.com/products/dentrix/reviews)
  - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews)
  - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews)
  - [ezyVet](https://www.g2.com/products/ezyvet/reviews)
  - [Nextech Practice Management](https://www.g2.com/products/nextech-practice-management/reviews)
  - [Open Dental](https://www.g2.com/products/open-dental/reviews)
  - [Prompt Health](https://www.g2.com/products/prompt-health/reviews)
  - [RevolutionEHR](https://www.g2.com/products/revolutionehr/reviews)
  - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews)

## Weave Features
**Information Flow**
- Patient Case Management
- Referrals Management
- Records Management

**Platform**
- User Authorization - HIPAA Compliant Messaging
- Compliant Texting - HIPAA Compliant Messaging
- Compliant Emailing - HIPAA Compliant Messaging
- Clinical Communication - HIPAA Compliance
- HIPAA Compliance - HIPAA Compliant Messaging
- Operating Systems - HIPAA Compliant Messaging
- Message Lifespan - HIPAA Compliant Messaging
- Workflow Enhancement - HIPAA Compliant Messaging

**Patient Convenience **
- Tablets and Kiosks
- Payment Collection
- Form Workflow
- Patient Check-in
- Mobile Patient Intake

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Communications

**Business Management**
- Merchant Services
- Appointment Scheduling

**Agentic AI - Veterinary Practice Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Patient Communication & Engagement**
- Personalized Patient Outreach
- Intelligent Chatbots & Virtual Assistants
- Two-Way Patient Messaging
- AI-Powered Appointment Reminders

**Patient Experience**
- Dashboards & Reporting
- Team Management
- Secure Communications
- Patient Experience Management

**Administration **
- Patient Data Transfer
- HIPAA Compliance
- Insurance Credentialing
- Appointment Scheduler Integration
- E-Signature

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration

**Marketing**
- Client Communications
- CRM

**Scheduling & Access Optimization**
- Self-Service Appointment Scheduling
- Digital Intake & Pre-Visit Forms
- AI-Based Scheduling Optimization
- Waitlist & Cancellation Management

**Practice Management**
- Patient Records
- Photo Management
- Insurance Billing

**Care Coordination & Automation**
- Risk Stratification & Patient Prioritization
- Automated Care Pathway Guidance
- Referral Management

**Platform Tools**
- Reporting and Analytics
- Healthtech Integrations
- Mobile App

**Operational Intelligence & Integration**
- Predictive No-Show Analytics
- EHR & Practice Management Integration
- Operational Performance Dashboards

## Top Weave Alternatives
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