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Crystal Practice Management Reviews & Product Details

Crystal PM is a practice management and EHR software platform designed specifically for eyecare practices helping to manage scheduling, clinical documentation, optical inventory, billing, payments, and patient engagement within one fully integrated system. Crystal PM is built around true system customization. Practices can tailor templates, layouts, shortcuts, and workflows to match how their office operates, allowing staff to work more efficiently with fewer clicks. Crystal PM supports both cloud-hosted and locally hosted environments, giving practices flexibility in how they deploy and manage their software. Crystal PM is backed by an experienced, U.S.-based support team and an in-house development group committed to ongoing product improvement and AI-powered features and enhancements. For practices transitioning from another system, Crystal offers a specialized migration process focused on preserving data accuracy while minimizing workflow disruption.

Seller

Crystal PM

Discussions

Crystal Practice Management Community

Languages Supported

English

Overview by

Jessica Roeschlein

Pricing

Pricing provided by Crystal Practice Management.

Cloud Version

Starting at $475.00

Per Month

In Office Version

Starting at $365.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Crystal Practice Management Media

Crystal Practice Management Demo - Custom Health Records

Crystal PM has hundreds of health records templates to choose from.

Crystal Practice Management Demo - Integrated Crystal Payments

Manage payments directly inside Crystal PM.

Crystal Practice Management Demo - Optical Inventory Management

Track, manage, and reorder optical inventory with real-time visibility across all locations.

Crystal Practice Management Demo - 24/7 Online Patient Scheduling

Designed specifically for Crystal PM, our online scheduling solution gives your patients 24/7 access to book exams online with direct write-back into Crystal PM.

Crystal Practice Management Demo - Patient Forms

Crystal PM’s online forms let patients complete their intake, medical history, and consent forms online before their visit. All information uploads securely into the correct patient record, saving time and reducing transcription errors.

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Desiree D.

Practice Manager

Small-Business (50 or fewer emp.)

2/25/2022

"Crystal PM and staff is awesome!"

5/5

What do you like best about Crystal Practice Management?

Crystal PM is very logical, user-friendly,, and customizable. When we have questions, the staff is always more than helpful! We looked at several other practice management systems, and this was by far the best. We're so happy we went with them! Review collected by and hosted on G2.com.

What do you dislike about Crystal Practice Management?

Sometimes when we need to update to the next version, we'll glitch out in another area. Usually, something that can be figured out and fixed, but we may not realize it right away. Nothing major ever, though. Review collected by and hosted on G2.com.

Recommendations to others considering Crystal Practice Management:

When choosing your new practice management software, I would absolutely consider Crystal PM. Their support is fantastic with any technical question or customizing the software to your needs. We also love that the Weave communication system is compatible and Schedule Your Exam (connected to our website) is wonderful. Review collected by and hosted on G2.com.

What problems is Crystal Practice Management solving and how is that benefiting you?

This software makes it easier for staff to navigate. When onboarding a new staff member, training is very straightforward and simple. Previously we used a software that was not very user friendly, and the reports were minimal and not really what we needed. We love CPM reports! Review collected by and hosted on G2.com.

Michael D.

Optometry Student

Small-Business (50 or fewer emp.)

4/7/2022

"My Experience with Crystal Practice Management"

4/5

What do you like best about Crystal Practice Management?

I like that the program can be customized to fit the parts of an exam that I like to do. I also like that I can auto-populate normal exam findings or previous exam findings. So in short, customizability. Review collected by and hosted on G2.com.

What do you dislike about Crystal Practice Management?

I don't like that I can't access all parts of the EHR without maximizing my screen. Even with scrolling up, down, or sideways, sometimes certain tabs are hidden. Review collected by and hosted on G2.com.

Stephanie L.

Optometric Technician

Small-Business (50 or fewer emp.)

4/20/2022

"Absolutely Necessary"

5/5

What do you like best about Crystal Practice Management?

The simplicity of this program makes it easy to use, find what is needed, and keep it organized. Review collected by and hosted on G2.com.

What do you dislike about Crystal Practice Management?

There are some gliches sometimes, but if you keep up with the software updates they are minimal. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

11/6/2020

"Easy charting"

4/5

What do you like best about Crystal Practice Management?

It is a no frills EHR that utilizes fill in the box charting. Going through older charts and forwarding them to current is simple and the chart is clean and easy to read. Review collected by and hosted on G2.com.

What do you dislike about Crystal Practice Management?

Can’t print out a nicely formatted patient exam summary. Sometimes the lines aren’t long enough to write everything you want and have it visible. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/25/2019

"CPM Software"

5/5

What do you like best about Crystal Practice Management?

Crystal is a very straightforward software to use. I like that it ask for all the information needed to use the software effectively. I like most of all that Crystal allowed the transition from paper to electronic usage very easy. Review collected by and hosted on G2.com.

What do you dislike about Crystal Practice Management?

There was nothing I dislike about Crystal for the most part. I think the company should make it a bit easier when linking multiple office locations to make files more easily accessible. Review collected by and hosted on G2.com.

Recommendations to others considering Crystal Practice Management:

Crystal is a bit pricey but it is well worth it to keep your practice organized and the minimalize lost of patient documents. Review collected by and hosted on G2.com.

What problems is Crystal Practice Management solving and how is that benefiting you?

Crystal has definitely made a difference in the transition from paper to electronic systems on the office. Everyone is able to view the same thing when necessary and does not have to be in the same room to do so. You don't have to worry about documents being lost or misplaced also. Review collected by and hosted on G2.com.

Lauren M.

Optometry Technician

Small-Business (50 or fewer emp.)

9/5/2019

"Works well but awkward interface "

2.5/5

What do you like best about Crystal Practice Management?

Allows you to edit pages and layouts, links, and add or remove fields Review collected by and hosted on G2.com.

What do you dislike about Crystal Practice Management?

Awkward to use, not very intuitive. Took a long time to learn the flow of the software. Not a lot of guidance or support online Review collected by and hosted on G2.com.

Joshua V.

Optician

Retail

Small-Business (50 or fewer emp.)

9/22/2018

"Excellent Organization"

5/5

What do you like best about Crystal Practice Management?

What I like the best about Crystal is how organized it is. Everything about a patient is organized by certain tabs under their patient profile. It’s super easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Crystal Practice Management?

I don’t really dislike anything about crystal. I haven’t came across anything to dislike Crystal yet. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

3/30/2019

"Works great on collecting data on patients "

5/5

What do you like best about Crystal Practice Management?

I loved how it put all our patients sessions in one place for us to review and record what happened. Review collected by and hosted on G2.com.

What do you dislike about Crystal Practice Management?

We had a glitch in our system that if two people where in the same patients file. What ever the second person was writing wouldn’t get saved. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

4/2/2019

"Easy to use"

4/5

What do you like best about Crystal Practice Management?

Very easy to catch on and use. No need for extensive training. Review collected by and hosted on G2.com.

What do you dislike about Crystal Practice Management?

Free typing medications with no spell check. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/24/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Good Product. "

4/5

What do you like best about Crystal Practice Management?

It was easy to use and it made scheduling appointments super easy because it automatically populates the duration of each type of appointment. Also, I liked that you could instant message people or computers that they were using. Review collected by and hosted on G2.com.

What do you dislike about Crystal Practice Management?

I disliked that the files tab would require an outside program, such as adobe acrobat, to view files for a patient. I also dislike that you can not edit/crop/rotate scanned images in crystal once it is in the files tab. Review collected by and hosted on G2.com.

Recommendations to others considering Crystal Practice Management:

It is great! Review collected by and hosted on G2.com.

What problems is Crystal Practice Management solving and how is that benefiting you?

Crystal Practice Management helped the optometry office I worked at facilitate all operations. Our practice was completely dependent on this program. We had a power outage and was unable to do anything because crystal was down- that goes to show how dependent on the software we are. Review collected by and hosted on G2.com.