Prompt Health Reviews & Product Details

Prompt is already an incredibly user-friendly EMR, and the level of support available is amazing. The team at Prompt continues to listen to its users and keeps updating the product to make it even better. They have cracked the code on how to successfully utilize AI to enhance all aspects of the product. The tools save all team members (front office, clinicians, and back office) time and allow them to focus on the patient in front of them. Review collected by and hosted on G2.com.

Half-joking when I say this, but figuring out how to implement all the new tools can be challenging. We’ve had to completely blow up long-standing workflows as we adopt the tools that keep getting released. Even so, these changes have increased efficiency and created more capacity for team members to focus on more challenging areas. Developing a tool that could help prioritize what would be most impactful could help. Review collected by and hosted on G2.com.

A complete solution for scaling my enterprise business. Support is super-fast and reliable making the user interface helpful and user centric. As an enterprise customer being able to integrate Prompt EMR into every new partnership requires precision, disciplined approach and a partner with a proven track record. M&A just works better with integrating Prompt. Therapists save valuable time for their families after hours because they don’t have notes to take home. AI coaching built into my EMR saves me time and provides accurate, on-demand insights, helping me make informed operational decisions with confidence. Review collected by and hosted on G2.com.

We value our partnership with Prompt and appreciate the team's responsiveness, willingness to collaborate, and continued investment in innovation. As we grow together, we see meaningful opportunities to further strengthen the platform and services for enterprise customers. Three areas stand out: RCM, where more proactive, data-driven solutions can improve collections and cash conversion; Authorizations and Benefits Verification, where continued workflow refinement can improve patient access, reduce denials, and enhance operational efficiency; and M&A Integrations, where more seamless data migration, particularly between existing Prompt users, can accelerate integration and preserve clinical and operational continuity. These are evolving capabilities, and we recognize the progress being made. We appreciate Prompt's openness to feedback and commitment to improvement. We are optimistic about the continued growth of our partnership and the opportunity to build solutions that create measurable value for patients, clinicians, and enterprise operators alike. Review collected by and hosted on G2.com.

Our company has used several EMR's of the years and our switch to Prompt is one of the best decisions we made. Prompt EMR is easy to use with intuitive functions requiring little training when onboarding new staff. The AI features are helpful with reducing time spend with documentations and administrative tasks. Also, Prompt's support staff is very quick to respond with questions or issues. Review collected by and hosted on G2.com.

Thankfully this does not occur often, but it is disruptive to business when the EMR is temporarily not able to be accessed due to system issues. It seems Prompt has been improving communication with clients when this occurs. Another area for improvement is the lack of communication when feature requests are made - an initial response is given however not much communication after that. Review collected by and hosted on G2.com.

One of the biggest advantages has been how quickly we’re able to identify eligibility and insurance issues. Prompt has helped us catch potential problems much earlier, allowing our teams to address them proactively and avoid issues further down the road. This has been a huge improvement for both our staff and our patients.

The support team is also exceptional. They are quick to respond, helpful, and genuinely invested in resolving issues when they come up. What I appreciate most is that the Operations team is very open to feedback. They listen to our front office teams and are willing to explore adding or adjusting features based on real-world operational needs. It truly feels like a collaborative partnership rather than simply using a product. Review collected by and hosted on G2.com.

Prompt didn't have all the features we needed or were used to with our old EMR system. However, since launching at the beginning of the year, many of those features have been added and customized to our specific company workflows Review collected by and hosted on G2.com.

Prompt keeps iterating and improving their current product. They listen to physical therapist. They give incredible educational content that is relevant and actionable. Their product stands above the rest! Review collected by and hosted on G2.com.

Tough question, there is no such thing as a perfect documentation system. But inside of the confines of healthcare and data and information that we have to collect, I think prompt does it well. Review collected by and hosted on G2.com.

What I like best about Prompt is how user-friendly and intuitive the system is overall. The built-in AI components, particularly the integration with PredictionHealth, have been great tools for streamlining documentation and improving efficiency. I also really appreciate how receptive the Prompt team has been to feedback and how willing they are to make adjustments and improvements to better meet the needs of my company. It feels like they genuinely value customer input and want to help their users succeed. Review collected by and hosted on G2.com.

One area that could use improvement is the scheduling functionality. Due to the way we structure our schedule, the system sometimes allows patients to book into time slots that aren't actually available appointment blocks, which can create scheduling issues. The intake paperwork is also quite lengthy, and patients frequently become frustrated with how much they are required to complete. It could be more streamlined and user-friendly, particularly for patients who aren't as comfortable navigating technology.

I would also like to see better control over editing shared goals and exercises. I think the person who creates and saves an item should retain ownership and editing rights, while other users should still be able to access and use it without being able to modify the original. This would help maintain consistency and prevent someone else's work from being unintentionally changed. Review collected by and hosted on G2.com.

Integrations, User Interface is simple and easy to train, Prompt support and University are great resources. We are always supported with every question we have had with the resources needed to resolve issues. Review collected by and hosted on G2.com.

There have been a couple performance related issues recently but I feel like there overall reliability for their product is much better than our previous EMR. The cost of prompt is expensive but I feel like we are paying for a premium product and getting a premium experience. We have been able to offset the costs of some of the integrations like Prompt Plus by using the analytics to ensure we are maximizing billing and RTM codes which have offset the overall cost. Review collected by and hosted on G2.com.

The sidekick does great with taking what the pt is saying and compose a clear, well written subjective section. This is particularly helpful with initial evaluations and subsequent progress notes. Review collected by and hosted on G2.com.

There are too many subsections in the objective section and this makes it difficulty to find the correct tests/ measurements in order to input them. Additionally, there should be more text boxes. For example, when the gait characteristics are inputted, it is difficult to add other things that are not one of the choices available. If there was a text box after each measure, this would be mitigated. Another example is when there is c/o pain with a ROM or strength measurement, it would be helpful if you could put that this is painful right next to the measurement. Additionally, it would be nice if trunk and cervical AROM could be expressed in %. I created a table to address this, but it must be inputted manually instead of using the AI component. While I know the goals can be inputted in the section that it applies to, but I think it would be nice if all goals could be completed in the goal section. The help feature is poorly indexed. Especially upon starting working with Prompt, I had questions which I'm sure that others had, the index was poor and I could not find the answers easily. To find these answers, I either emailed customer service (& they were very helpful, but not always available when I was emailing) or had to comb through the Prompt U videos (although it was time consuming to find the right section). Review collected by and hosted on G2.com.

What I like best about Prompt is how it simplifies the process of building workflows that support our organization's needs. As a Business Analyst, I work with departments across the company to understand their processes and translate them into efficient, standardized workflows. Prompt gives me the flexibility to create solutions that meet department-specific needs while maintaining consistency across the organization, improving efficiency and streamlining our processes.

Beyond the platform itself, the Prompt team has been an excellent partner. Their support team is responsive, knowledgeable, and always willing to help when questions or challenges arise. Our Enterprise Client Success Manager regularly meets with us to review new and upcoming releases, share best practices, and ensure we are utilizing the system to its fullest capacity. I also appreciate that Prompt continually invests in improving the product by listening to customer feedback and delivering meaningful updates that address real business needs. Review collected by and hosted on G2.com.

At this time, I don't have any significant dislikes about Prompt. My experience has been very positive, and I appreciate that the team actively listens to customer feedback and continues to enhance the platform. Review collected by and hosted on G2.com.

What I like best about Prompt Health is its ability to bring clinical, billing, payment posting, collections, and reporting workflows together in one system. The platform continues to improve, and many of its tools have helped our team create more structure, identify issues faster, and reduce manual follow-up.

I especially appreciate the automation features, claim visibility, customizable reports, tagging options, and the ability to track where claims are within the revenue cycle. Prompt has also created opportunities for our teams to work more collaboratively and improve accountability across departments.

The support team has been responsive and open to feedback. They take the time to understand our concerns, provide guidance, and consider workflow improvements. While implementing a new system requires adjustment, Prompt has shown a strong commitment to helping its clients improve efficiency, strengthen processes, and achieve better financial outcomes. Review collected by and hosted on G2.com.

There is very little that I dislike about Prompt Health. As with any growing platform, some workflows continue to evolve.

What I appreciate most is that Prompt listens to feedback and continues to improve. The support team is responsive, open to suggestions, and willing to work through concerns. Any challenges we have experienced feel more like opportunities for continued growth rather than major limitations.

Overall, my experience with Prompt Health has been very positive, and I am excited to see how the platform continues to develop. Review collected by and hosted on G2.com.