ReferralCandy Reviews & Product Details

ReferralCandy Overview

What is ReferralCandy?

Grow your sales through word-of-mouth marketing! Reward your customers for referrals and watch the sales and shares roll in. ReferralCandy connects instantly with popular ecommerce platforms (Shopify, WooCommerce, BigCommerce, Magento) or choose custom API and advanced integrations. ReferralCandy also integrates with other marketing tools such as AdRoll, Klaviyo, Mailchimp, Google Analytics, ReCharge, Fomo or Chargebee and many others.

ReferralCandy Details
Languages Supported
English
Product Description

Acquire New Customers & Increase Sales with a Referral Program Run a fully automated, customizable and easy to integrate referral program with ReferralCandy.


Seller Details
Seller
ReferralCandy
Company Website
HQ Location
Central Region, Singapore
Twitter
@ReferralCandy
2,506 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®

Overview Provided by:
Co-founder, CEO
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ReferralCandy Reviews

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The concept, although their solution was problematic. Review collected by and hosted on G2.com.

What do you dislike?

Firstly it took ages to set up - integration was not straight forward, customer service took ages to help - lots of misunderstanding and back and forth. Then we started getting fraudulent commissions occurring - customer service originally said these were fine. We finally blocked the multiple fraudulent commissions which were 'unexplainable'. Finally just when you think things are okay, our account get's hacked/taken over despite us having a sophisticated password - somehow they changed the email address to theirs via Referral Candy's software.

All I get is emails saying an attempt has been made to change my email, if this was not me please get in touch... we then could not access the account, and surprise surprise, Rererral Candy customer service is off work for the weekend. So much for the 'if this email change was not you, please get in touch urgently'. A terrible experience, especially after all the persistence trying to get it working. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Avoid, we have had a poor experience for near 2 years now with multiple issues along the way. Finalised by us being hacked via Referral Candy's email change systems and us having to cancel our company card, and wait till Monday when their customer service comes online. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Now our problem is waiting for support to come back online so we can avoid money being taken via commissions and authorised by the hacker who controls our account. Review collected by and hosted on G2.com.

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Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the idea of this product. As the head of marketing for an e-commerce company, having an easy way for our customers to evangelize our product is so important, and being able to give them and the people they refer an incentive is great. I like that this platform very easily integrates with our e-commerce platform. Review collected by and hosted on G2.com.

What do you dislike?

This platform was touted as super easy to set up...and it is. If you want to use their template and their copy, you can just launch and go. But if you want to really understand how the platform is working, you're going to to have to spend a lot of time digging through. Finding where you can edit the assets they provide is much harder than it should be if you want to do any level of advanced editing. In fact, the UI is far less intuitive than they probably think it is. The stock email they provide isn't even CAN-SPAM compliant, which is worrisome. What else are they forgoing to make the platform so easy to get up and running?? Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're just getting started so we haven't seen any benefits yet. Our expectations are low but we are hoping to see an increase in sales by giving our satisfied customers a way to evangelize our product. Review collected by and hosted on G2.com.

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Marketing Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Currently we are working with the customer service team from RC to get something set-up to implement for our customers in 2018. They are responsive, easy to work with, full of great ideas and 100% willing to go with what we are comfortable with to start. Review collected by and hosted on G2.com.

What do you dislike?

The fees to work with ReferralCandy, while they may very well pay off in the end, are a bit high for our liking and we have had to delay implementing month after month while trying to get them approved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

So far, we are extremely pleased with their team and ideas. I cannot speak to implementation but it seems extremely promising. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to impose a sense of loyalty in our current customers and a sense of urgency in our prospects that we would like to become customers by using ReferralCandy to create a customer referral program that benefits both sides. Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

ReferralCandy makes usage easy and the setup is very quick for each campaign. Review collected by and hosted on G2.com.

What do you dislike?

The templates for social media disposal aren't as clean with trendy aesthetics. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Referralcandy can work on aesthetics of their templates and give easier methods of customization without having to go deep into code. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Referralcandy creates individual accounts with unique discount codes and payout systems that are automated. It saves a lot of time and makes referrals very easy to setup. Review collected by and hosted on G2.com.

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Founder
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of setup on this account was awesome! I liked that it was not heavy lifting at all to get started with Referal Candy. Review collected by and hosted on G2.com.

What do you dislike?

I did not like that it was hard to remove the Referal Candy branding on our forward-facing communications. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give them a shot. Their cost is low so the risk is low. They make it simple to communicate with your existing customers and give them reasons to share their love for you with others. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Acquiring new customers. We know that "word of mouth" is some of the best ways to get new customers. This group helped us get new customers at a lower acquisition cost. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Referral Candy integrates nicely with our site provider CrateJoy and provides customizable and brandable emails and widgets that look great. Review collected by and hosted on G2.com.

What do you dislike?

There is some additional functionality we'd love to see as far as integrating with our system, such as a "Refer X people, get X coupon". Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Some of our subscribers love sharing our product and we love the lip service! Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The platform is very user-friendly - both to set up and to apply for as a customer Review collected by and hosted on G2.com.

What do you dislike?

I wish it was more robust - that it had more advanced features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Gain returning customers Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Everything was very easy to set up and maintain. Almost everything is there waiting for you and you can completely customized everything. We were able to make everything match our brand and be what we wanted it to be with minimal issues. Review collected by and hosted on G2.com.

What do you dislike?

You cannot have multiple campaigns, referral and affiliate program in one. Templates are easy to customize but you cannot do a lot of HTML or CSS changes so you are limited in some ways. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They have great support, if you have questions ask. Watch your billing, we had a few issues but got most of them cleared right up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer loyalty and tracking return customers. This is something we couldn't do without referral candy. They also automated the gifts and that's a huge benefit, we don't have to manually send emails or gift cards, they do it all for us. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy setup and integration with Shopify store, nice automation for sending emails to advocates Review collected by and hosted on G2.com.

What do you dislike?

Reports are lacking and it would be great to have integration with other email software Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Good solution to help spread the word about our product through social proof and sharing Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

can get setup pretty quickly. doesn't require a lot of effort. templates for sending emails. Review collected by and hosted on G2.com.

What do you dislike?

They need more variation in incentives. The ability to choose referrer and referee or just one would be good. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get a campaign up and running quickly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Enables you to launch a share and win type campaign Review collected by and hosted on G2.com.

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Founder and Managing Director
Music
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Without able to develop our own in-house solution, this referral system works pretty much well out of the box. Review collected by and hosted on G2.com.

What do you dislike?

The cost is way too high. But as an MVP solution this is good to start quick. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The best and fast solution to get up and running. And use it as MVP to prove referral program works for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Referral Program. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It took a day to set up! And it was easy to set up with little guidance or googling needed. Review collected by and hosted on G2.com.

What do you dislike?

Has yet to show results of referrals, but Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Little customization available Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy referrals and benefit of letting the program run itself. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It was very easy to use and implement when we were looking for a referral program for a start up company. Not very expensive. Review collected by and hosted on G2.com.

What do you dislike?

Limited bells and whistles, did not have a customer advocate who helped get the best bang from our buck for the program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Spread the company message Review collected by and hosted on G2.com.

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Startup Scout
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

When looking at referral program options, ReferralCandy jumped out as 1) easy to set up, 2) an inexpensive option for a startup. Many referral programs are expensive, I'm not saying their not worth it, but if you have a small customer base and want to start testing referrals, Referral Candy can get you up and going for just $25 a month. Review collected by and hosted on G2.com.

What do you dislike?

The out of the box integration to woocommerce required a bit of coding to make it work properly. This wasn't a huge deal for us, but this could be cleaned up to allow a marketer completely install ReferralCandy and get the referrals flowing in, without any development help. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want to implement a low cost referral program for a Woocommerce powered site, ReferralCandy is a simple and cheap off the shelf solution that can get you up and going within a day. The price will scale up as you get more referral sales, which helps keep CAC low as you start out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are simply using this to increase sales. ReferralCandy is our referral program. We are getting much higher referral conversions with this tool, as opposed to asking customer to just share a code to friends. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Beautiful interface that is fairly easy to set up. The price is a little high, but for how easy it is for users to complete its worth it. Review collected by and hosted on G2.com.

What do you dislike?

Support is essentially useless. Wasted 4+ hours of time and bounced from the platform due to the absolutely helpless responses. It honestly felt like someone was pretending to know IT. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Traction with current customers Review collected by and hosted on G2.com.

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ReferralCandy Categories on G2