Extole Reviews & Product Details

Extole Overview

What is Extole?

Retail and financial services companies use Extole to turn customers into advocates. Our enterprise platform and team of experts create engagement, advocate, and referral programs so that brands can harness the power of customer connection, sharing, and recommendations to grow their bottom line. With Extole, marketers can engage thousands of advocates, scale word-of-mouth to acquire new customers, and increase brand loyalty using their greatest competitive advantage: their customers.

Extole Details
Website
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Extole Community
Languages Supported
English
Product Description

Extole helps marketers acquire new customers at scale by rewarding existing customers.

How do you position yourself against your competitors?

Extole is a SaaS technology company. Our refer-a-friend platform helps you acquire your best customers. It can deliver more than 10% of your new customers when it is marketed effectively, offers an easy on-brand referral experience, and delivers instant gratification. Our platform features beautiful, on-brand consumer referral creative, capabilities to market your program broadly, a three-layered system for protecting against fraud, and deep benchmarks and analytics that help you understand, segment, and target your brand advocates.


Seller Details
Seller
Extole, Inc.
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@extoleinc
8,836 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
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Extole Reviews

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ER
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We haven't touched the surface with what we can do with the platform. Our annual reviews are thorough, supported by data and recommendations Review collected by and hosted on G2.com.

What do you dislike?

I would like to have quarterly reviews to make sure we're actioning on the recommendations. I also consider extole a partnership and not just a vendor or platform. I would like to have roadmap brainstorms with the extole team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Platform is robust and account mgmt is great Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Brand awareness through our loyal customers. I would like to see us expand into an ambassador program. Review collected by and hosted on G2.com.

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UM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I love Extole's interface. Also, their customer support is second to NONE! The care and attention we receive from Extole make my life much easier and who can't use that. The strategy tactics recommended for our Refer-a-Friend programs and Holiday Drop-a-Hint programs have exceeded expectations by far in both ROI and conversions. Truly experts in their field. I would highly recommend working with them. Review collected by and hosted on G2.com.

What do you dislike?

I really have no complaints. The team is amazing and wonderful to work with. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend working with Extole. They are superior to other vendors I've previously worked with. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Extole for our Refer-a-Friend program and our "wishlist" or Drop-a-Hint program. These are both extremely successful in terms of ROI and conversions. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Patience and understanding during the contract negotiations. On point implementation. Real partnership once in-market to better the results. Review collected by and hosted on G2.com.

What do you dislike?

Not a big deal, needed to slightly adjust the reporting. However the Extole team was very responsive and fast to solve. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer acquisition growth. Extole was allowed us to lower our CAC while acquiring new customers. Review collected by and hosted on G2.com.

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ER
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We began using Extole as a way to increasing our customer base but letting our current base refer others and have both get rewarded for it. Review collected by and hosted on G2.com.

What do you dislike?

I wish we were growing faster and getting better data on the people referred. Still looking to get a better ROI on the cost of the program Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Stated above. Review collected by and hosted on G2.com.

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