Extole Reviews & Product Details

The account management. I have built several referral programs with Extole for many lines of business within my organization over the last 10 years, and each one has improved our revenue and profitability. We have RFP'ed several times in my tenure, and Extole wins each time, in no small part because I KNOW I can rely on their account and technical delivery teams to provide top notch support, strategic guidance, and every day program management expertise. Review collected by and hosted on G2.com.

Dislike is too strong a word, but we have niche reward needs for several of our programs, and having more choice in B2B rewards (cash proxy/ACH) could help. The B2C reward options have always been a perfect fit. Review collected by and hosted on G2.com.

We use Extole to power our customer referral program. The program allows our customers to create unique links that allow them to refer their friends. Extole is integrated with our CRM and also handles the referral program incentives. The visibility within Extole to see which of our customers are making referrals has been very useful. One of the best things about Extole is its flexibility and customizability. For example, you can set up different programs or campaigns that target different audiences or regions for your referral program. Their Customer Success and Customer Support have been excellent and are quick to respond and supportive. Review collected by and hosted on G2.com.

The reporting can be a bit clunky, but I believe improvements are being made. Sometimes the user interface on the backend is not intuitive and I have to reach out to the Extole support team or our CSM, but they have always been quick to help. The program can be a bit expensive compared to some other similar programs on the market, but it seems to offer more customizability, enterprise-grade capabilities, and customer success partnership. Review collected by and hosted on G2.com.

It was really easy to setup, the team was very responsive and we are able to have a custom API integration with little effort. Review collected by and hosted on G2.com.

The lack of a completely separated staging environment Review collected by and hosted on G2.com.

I think Extole is an excellent platform that provides a much needed solution for Referral capabilities. The folks running the show are knowledgeable, professional and amicable. Even with the amount of customization that we have within our website architecture, Extole provided prompt communication and worked with us to find an appropriate solution. 5 Stars. Review collected by and hosted on G2.com.

So far, I can't think of anything negative to say about Extole. Review collected by and hosted on G2.com.

Extole helped us set up a professional refer-a-friend program in just a few days. Their customer service and tech team are first-class. We love how their support team continues to suggest ways to improve conversions and they have been willing to A/B test new ideas to make sure we are going with the best option. Their refer-a-friend program is completely seamless and it requires very little effort to run after the initial setup is complete. Review collected by and hosted on G2.com.

We love everything about their product and company. Review collected by and hosted on G2.com.

Incredible software that drives about 20% of our new customer acquisition and is our lowest CAC channel by a lot. The team is very responsive and is always bringing creative ideas for new ways the leverage the platform. Review collected by and hosted on G2.com.

I wish it were a little bit easier to use to track our influencers and affiliates. Right now we have to use two platforms and I'd rather just use extole for everything. Also, this isn't extole's fault but we use the Glew.io analytics platform and there is an extension to connect Glew.io and Extole but we'd have to upgrade our plan with Glew and its too expensive :( Review collected by and hosted on G2.com.

Great guidance and support from onboarding through program optimizations. Customizable programs and capabilities. Review collected by and hosted on G2.com.

Some customizations can take some time to implement Review collected by and hosted on G2.com.

We recently migrated our referral program from another platform to Extole and have enjoyed the enhanced communication flows, offering flexibility, and knowledgeable customer support team. Review collected by and hosted on G2.com.

There's definitely a learning curve when it comes to managing the backend of the interface and pulling reports. The lingo can also be a bit confusing for how certain tags or pieces of a program are labelled. Review collected by and hosted on G2.com.

The people: dependable and solution orientated. The RAF offering has tremendous upside for your business and let's you customize every aspect. Review collected by and hosted on G2.com.

There's nothing too much to dislike when it comes to Extole. They are a very easy, dependable and intelligent partner that make my life as an ecom partnerships manager very easy. Review collected by and hosted on G2.com.

We love working with the team at Extole. Review collected by and hosted on G2.com.

The interface can be a little challenging when looking up rewards for our customers, but our account rep always helps us out! Review collected by and hosted on G2.com.