Extole Reviews & Product Details

The Customer Success Reps (shoutout Ana Maria), and tech teams are unbelievably responsive and helpful for everything from campaign management and reporting, to sharing Extole updates that can further benefit our program.

The Extole platform itself is also very easy to use in terms of editing and monitoring program performance. Review collected by and hosted on G2.com.

Not much. The report building functionality is a bit overwhelming at first with all of the various fields/measures available and how they are sorted. After a few weeks of trial and error (and the assistance of their great support), this is no longer an issue. Review collected by and hosted on G2.com.

I really like Extole's chat AI feature. It allows me to ask questions and receive quick responses with resources. Review collected by and hosted on G2.com.

Sometimes the manual events can start to feel repetitive. It would be nice if, when you’re in someone’s profile and want to create an event for that specific person, it would automatically populate their information. I also think the reports could be more user-friendly. Review collected by and hosted on G2.com.

The integrations, pricing and support are great. I think Extole handles all these really well. Review collected by and hosted on G2.com.

The platform has performance and platform bugs, including reporting which is not great. Certain UI/UX logic don't make sense so a lot can be improved. Review collected by and hosted on G2.com.

I genuinely find Extole's mature features highly appealing. The service has been managing our referral program exceptionally well, resulting in a significant increase in subscriptions, which positively impacts our revenue and helps us acquire new subscribers. I appreciate Extole's ability to handle the program end-to-end effectively. Features like reporting, API integrations, dashboard, fraud monitoring, and gift card payouts offer full capabilities that meet our expectations without leaving much to ask for. Integrating Extole with our systems, such as BigQuery and Airflow, has been seamless, allowing us to manage data syncs efficiently and integrate smoothly with our website. Additionally, the extraordinary service provided by our account representative, Lauren, has significantly enhanced our experience with Extole. I am satisfied with Extole as it stands, and there's nothing I would specifically change. Based on these factors, I would rate my likelihood of recommending Extole as a perfect 10. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

The assistance we get from Tim Whipps. He is very knowledgeable Review collected by and hosted on G2.com.

Not much, it could be slightly more intuitive Review collected by and hosted on G2.com.

We've had an incredible experience using this platform for our referral programs, sweepstakes, and other customized promotions. From the start, the team took the time to truly understand our business goals and recommended the best solutions to drive results. They continuously provide optimizations to enhance performance, ensuring our programs stay effective and engaging. One of the standout aspects is their ability to customize programs to fit our specific needs, making implementation seamless. The customer support is outstanding, with our account manager always quick to respond and solution-oriented. Her dedication and expertise make a huge difference in our success. We highly recommend this platform to any business looking for a tailored and well-supported promotional solution! Review collected by and hosted on G2.com.

So far, we've had a really positive experience, and I don’t have any major complaints. Any small challenges we’ve encountered have been quickly resolved by the support team, making it easy to continue running successful programs. Review collected by and hosted on G2.com.

What I like best about Extole is its seamless automation and ease of use for both referral campaigns and sweepstakes. The platform makes it simple to manage our “$100 give, $100 get” referral program, ensuring a smooth experience for customers while handling tracking, rewards, and program management effortlessly. The real-time analytics and reporting are also a major plus, giving us clear insights into campaign performance. Additionally, Extole’s ability to run one-off sweepstakes efficiently, with smooth entry management and winner selection, makes it a valuable tool for both ongoing and promotional engagement. Review collected by and hosted on G2.com.

Extole is a powerful platform that makes running campaigns seamless and effective. While it offers great automation and insights, there are always opportunities to enhance customization options and streamline certain features to make campaign management even more intuitive. Overall, it’s a valuable tool for driving engagement and growth. Review collected by and hosted on G2.com.

Extole has a wonderful success management team that will work with you on a regular cadence to ensure you're growing your referral program to meet an exceed your goals. Review collected by and hosted on G2.com.

Integration can be tricky, but that's more on our side from a technical standpoint- no fault of Extole. Review collected by and hosted on G2.com.

The account management. I have built several referral programs with Extole for many lines of business within my organization over the last 10 years, and each one has improved our revenue and profitability. We have RFP'ed several times in my tenure, and Extole wins each time, in no small part because I KNOW I can rely on their account and technical delivery teams to provide top notch support, strategic guidance, and every day program management expertise. Review collected by and hosted on G2.com.

Dislike is too strong a word, but we have niche reward needs for several of our programs, and having more choice in B2B rewards (cash proxy/ACH) could help. The B2C reward options have always been a perfect fit. Review collected by and hosted on G2.com.

We use Extole to power our customer referral program. The program allows our customers to create unique links that allow them to refer their friends. Extole is integrated with our CRM and also handles the referral program incentives. The visibility within Extole to see which of our customers are making referrals has been very useful. One of the best things about Extole is its flexibility and customizability. For example, you can set up different programs or campaigns that target different audiences or regions for your referral program. Their Customer Success and Customer Support have been excellent and are quick to respond and supportive. Review collected by and hosted on G2.com.

The reporting can be a bit clunky, but I believe improvements are being made. Sometimes the user interface on the backend is not intuitive and I have to reach out to the Extole support team or our CSM, but they have always been quick to help. The program can be a bit expensive compared to some other similar programs on the market, but it seems to offer more customizability, enterprise-grade capabilities, and customer success partnership. Review collected by and hosted on G2.com.