# Caroo Reviews **Vendor:** Caroo **Category:** [Employee Recognition Software](https://www.g2.com/categories/employee-recognition) **Average Rating:** 4.3/5.0 **Total Reviews:** 28 ## About Caroo We envision a world where people experience deep connection at work through recognition. Our platform uncovers deep behavioral understanding of individual employee recognition needs, provides insight on when to recognize and makes it easy to send rewards employees actually want. All in one place. We believe… - Every employee deserves to be acknowledged for their impact - Recognition is most meaningful when it’s tailored to the individual - Recognition doesn’t have to be cumbersome or exorbitantly expensive to be truly magical - A culture of recognition should exist everywhere in an organization Caroo is woman and veteran founded and partners with various charities including Feeding America. Since 2015, Caroo has donated over 20 million meals and counting to families in need. To learn more, visit Caroo.com. ## Caroo Pros & Cons **What users like:** - Users value the **convenience** of sending digital gift cards quickly to a large group with ease. (1 reviews) - Users appreciate the **helpful customer support** from Caroo, assisting with order status inquiries effectively. (1 reviews) - Users love Caroo for its **easy digital gift card options** and excellent customer support for order inquiries. (1 reviews) - Users love the **quick digital gift card delivery** and appreciated helpful customer support for order inquiries. (1 reviews) - Users find Caroo to be the **ideal solution for sending digital gift cards rapidly** with customizable options for recipients. (1 reviews) **What users dislike:** - Users find the **user experience annoying** with Caroo's recipient choice/scheduled gifts feature, opting for alternative services. (1 reviews) - Users find **scheduling issues** with Caroo's gift feature frustrating, leading them to switch to other services. (1 reviews) ## Caroo Reviews ### 1. Great option for digital gift cards **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Political Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Caroo?** Caroo is the best option I have found for quickly sending digital gift cards to a larger group, and it is great that the receipient can choose an option that works best for them. The customer support was also helpful when I needed to check the status of an order. **What do you dislike about Caroo?** In the past I have not found the receipient choice / scheduled gifts feature very strong / the user experience was annoying and ended up using a different service for this. **What problems is Caroo solving and how is that benefiting you?** sending digital gift cards quickly ### 2. Excellent service and a great team **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh-Ann H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Caroo?** The team at Caroo has been completly helpful. Our wellness committee was introduced by are Insurance broker and once we had things rolling, it just got better and better. They are quick to answer questions and helped us launch a 1000+ person company initation for receiptant choice gifts on a short time line. Uploading our staff information was so easy. And being able to see who has or has not yet ordered is fantastic! **What do you dislike about Caroo?** As you pre-pay for all your employees, it makes things very easy. But, we have many staff that have chosen not to redeem (not unusuall for our staff). We would love to recive those pre-payments in a future credit so we can select gifts for other occaions. Also, we'd love to see more 'guy' orianted gifts. **What problems is Caroo solving and how is that benefiting you?** Our staff of 1000+ work in over 100 locations through out the state. Meaningful gift giving is very diffuclt from chosing and distribution. The fact that Caroo contacts each of our staff, lets them choose a quality gift of choice AND handles personlized shipping, it has been amazing for us. ### 3. So easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Caroo?** The represenatives were very nice when I need help. Super easy to use website with lots of option! **What do you dislike about Caroo?** Nothing, its amazing! Caroo hit it on the nail here! **What problems is Caroo solving and how is that benefiting you?** Its able to provide an abundance of options for gift cards, very easy for me and leaves everyone happy! ### 4. friendly customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Tanchelle H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Caroo?** That they are understanding when it comes to your order. And will go over and beyond to make sure your order is complete. **What do you dislike about Caroo?** Just a little disappointing that a notification is not sent when order is out of stock or just no updates for item not being sent **What problems is Caroo solving and how is that benefiting you?** helping me get my order fulfilled ### 5. Valuable in connection and quality **Rating:** 5.0/5.0 stars **Reviewed by:** Kara M. | Head of People Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Caroo?** I have a remote team and finding impactful gifts to show my graitute for their hard work is important to me. Letting people making their own selctions really caters to my teams individual personalities. I have experienced nothing but quality customer service, easy ordering process, regardless of where we are shipping to. **What do you dislike about Caroo?** There are some hiccups with international shipping but always receive support that corrects any issues right away. **What problems is Caroo solving and how is that benefiting you?** Caroo is solving the staff recognition stereo typical gift giving structure. It allows us to move beyond the "pizza party" kind of staff event. ### 6. Snack Subscription for In Office Employees **Rating:** 4.0/5.0 stars **Reviewed by:** Jenn H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Caroo?** Love the ease and convenience of the Snack Subscriptions. Since returning to the office from lockdown, we have been providing snacks to our employees. The subscription process is easy - so far, we have had a good selection in line with what we were already providing. We like the email prompts reminding us of upcoming orders, customization option, and delivery to the office. Also, another reason our company chose the subscription is the 'initiative' to provide 10 meals to Feeding America for every box purchased. This ties into our Culture and we appreciate that platform! **What do you dislike about Caroo?** Honestly, a bit more expensive than buying bulk snacks (ie, Sam's Club or Amazon), but very convenient. We have found a happy medium in still supplementing some of our snacks through the 'bulk' method --- and after a couple times, refined our subscription frequency to a comfortable level. The few times we have had to reach out to customer service - reps were extremely prompt and reactive to assist us. **What problems is Caroo solving and how is that benefiting you?** We are providing snacks to our in-office employees, and the snack subscription box has made our need to visit the big box Club less frequent. Very convenient to have the boxes delivered and a regular schedule of snack deliveries. ### 7. Exciting **Rating:** 5.0/5.0 stars **Reviewed by:** Sharay E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Caroo?** What I like best about Caroo is its platform to share love, appreciation, and care for friends and colleagues with healthcare items and healthy snacks. I enjoyed picking unique items to surprise my friends and family with. **What do you dislike about Caroo?** The downside is not being able to see the complete list of items that Caroo carries. This will be the 2nd time getting a Caroo box, and things were different from my first choices. I would have liked some from the last selection with some from the second choice, and I didn't have that option to do so. **What problems is Caroo solving and how is that benefiting you?** Making sure that we're indeed receiving the 15 items Caroo offers. I had to let management know I only received some of the items of my choice when the package was delivered. ### 8. Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Caroo?** Caroo makes it super easy to quickly send gifts to employees that are all over the United States, you only need to enter their name and email address, Caroo takes care of the rest. I had one issue with an order and Caroo was quick to respond and took care of it that same day. We love the Caroo snack box with swaps - it allows each person to ensure they get something they will look forward to and enjoy! **What do you dislike about Caroo?** Caroo offers a great variety of products but sometimes I do wish there was more variety or maybe something that is a bit more unique. However, I don't know what exactly I would recommend they add since they already have so many products available! **What problems is Caroo solving and how is that benefiting you?** Now that almost everyone is working remote, it takes a lot more time to buy and ship gifts to each person and the logistics are harder to figure out. Caroo handles all of that for me so I just need to select a gift, enter an email address and it's done. ### 9. A bit difficult administratively; excellent quality of products! **Rating:** 3.5/5.0 stars **Reviewed by:** Janice H. | Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Caroo?** The products I've purchased have been consistently far better than anticipated - exceptional really! Each box has been beyond perfect - the packaging is amazing and makes recipients feel so special as it is lovely, with a beautiful card and the gifts are so well wrapped. The food has been absolutely delicious. LOVE the products I've been able to gift to others! **What do you dislike about Caroo?** Administratively it is difficult. I still cannot find the status of several orders I placed. I've logged into my account, and the screen I used previously I can no longer find. I may not be the most proficient computer-user, but I'm certainly not dumb; I often think "it shouldn't be this difficult" to find whatever it is I'm trying to do. I'm not sure why this is the case. On the bright side, the reps from Caroo are always available to help. **What problems is Caroo solving and how is that benefiting you?** Caroo is helping to bring our department together; it gives us something to share with one another, to laugh about, to try together, and to enjoy. It's a morale-booster for sure! ### 10. Great concept and attentive customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsay B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Caroo?** Organizing group gifts at the end of the year was becoming logistically difficult, particularly with aggregating addresses and finding a universal gift that would fit everyone's preferences. Caroo fills this void in corporate giving, as it completely simplified the logistics (requires recipients to input address) and allows them to choose their own gift.The platform to select and manage orders is extremely user friendly and a great asset. **What do you dislike about Caroo?** Some of the products for the $ amount don't seem to be a great value, but I understand there needs to be a bit of a mark-up to operate. Also selection could have maybe been a bit more? Overall, everyone was happy with their choices however. When a few email links didn't work, customer service was super responsive in remedying the issue -- I believe I had same-day or next business day response. **What problems is Caroo solving and how is that benefiting you?** It was difficult to manage larger scale gifting logistically (getting employee addresses, tracking, etc). Also, Caroo solved for the issue of not getting everyone a gift they liked, since they can choose their own. I was surprised at how little was out there in the market to fit different interests, gender, etc. ### 11. Easy, exciting, well done! **Rating:** 5.0/5.0 stars **Reviewed by:** Britani B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Caroo?** Caroo provides great options for any gifting occasion/recipient. I've only used them for employees, however, I'd absolutely think of sending a friend a gift as well. Easy to use, wonderful options to pick from, they email you with all the updates so you're not left wondering. **What do you dislike about Caroo?** Not a dislike, but they could benefit from a website/interface refresh! Make it a bit more exciting. **What problems is Caroo solving and how is that benefiting you?** We are a remote company so making things feel personal can be a challenge. Sending gifts that feel curated really do help mend that! ### 12. Ben was so helpful and kind - made sending client gifts easier than ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Emilia K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Caroo?** It's a straightforward platform. Very minimal work on our part and allowed us to easily track and resend gifts to clients who did not immediately claim. We also sent our gifts very last minute this year which was no trouble at all. **What do you dislike about Caroo?** We honestly did not have issues, but if I had to pick something - it would be nice to have more selection options for the gifts. **What problems is Caroo solving and how is that benefiting you?** Caroo allowed us to easily send last-minute gifts around the holidays. ### 13. Great idea -- awful implementation **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Caroo?** The idea of Caroo is great: provide a simple way to allow employees and clients to select thank you gifts of their choice. Send them an email through Caroo, let them choose something that appeals to them personally, and let Caroo deal with logistics. **What do you dislike about Caroo?** My experience with Caroo as a recipient of a gift has been awful from start to finish. First, every time I tried the link from Caroo to able to select a gift, the website would time out. It took several emails and several days messaging with Caroo customer support for them to provide a link that worked. Next, I did not receive an email confirmation of the order. Zero communication after placing the order -- at all. No, "we're on it, here's what happens next" email, no "thank you, we got it" -- nothing. Next, after every indication on the website was that the order would be delivered by Christmas, it was not. I logged into my Caroo account and once again ran into a website issue. This time, the page that should show my order timed out repeatedly. So again, this meant emailing with Caroo customer support to ask about the order and the delivery ETA. Once again, it took several emails and several days for them to reply and say "we don't know/we don't have an ETA". As annoying as this is the recipient of a Caroo gift, I would be especially annoyed if I was using the service to send gifts to clients and this was the experience I put them through. **What problems is Caroo solving and how is that benefiting you?** I was hoping that this would be an exceptional way to provide clients with personalized thank you gifts with a minimum of fuss and time commitment from our staff. ### 14. First time user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Caroo?** I was looking for a way to express thanks to a colleague for help on a personal project. I wasn't interested in an extended subscription model or getting my company to sign up since that is difficult in a large organization. Signing up and sending an individual and personal thank you was simple. I heard from the person that I sent the gift to that he liked it very much. I'll definitely use it again when I have a special thank you to send. **What do you dislike about Caroo?** I didn't experience any downside to Caroo with my initial order. **What problems is Caroo solving and how is that benefiting you?** I was looking for a convenient way to send a thank you to a professional colleague who had gone above and beyond. ### 15. Great products and easy ordering **Rating:** 5.0/5.0 stars **Reviewed by:** Angela Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Caroo?** We implemented Caroo for employee engagement initiatives, and it was so easy to implement. Last year we did a snack box for Black History Month and it came with so many yummy snacks; our employees loved it! This year we had employees choose their gift and it was also a hit. **What do you dislike about Caroo?** The cost for some of the boxes can be a bit steep for a small company. **What problems is Caroo solving and how is that benefiting you?** We have used Caroo for employee engagement initiatives and DEI initiatives. It saves me time as an HR Director to provide employee gifts as we scale. ### 16. Our Employees Love Caroo! **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Caroo?** Caroo has a wonderful assortment of snacks and helpful customer service. **What do you dislike about Caroo?** Some of the snacks get repititve but they've been working on this recently. **What problems is Caroo solving and how is that benefiting you?** Caroo helps us stay fueled with snacks readily available each month. ### 17. A quick and easy way to show your thankful **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela E. | Human Resources Administrative Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Caroo?** I like the ease of use and options to choose from. **What do you dislike about Caroo?** I think the downside of Caroo is there is no international shipping? **What problems is Caroo solving and how is that benefiting you?** Ideas on what to give people to show your appreciation. ### 18. Great idea and help to treat the loved ones foe which we work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Prateek A. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Caroo?** The UI/UX of the website and the wonderful gift boxes **What do you dislike about Caroo?** The customer care people can be more polite to the aged people **What problems is Caroo solving and how is that benefiting you?** It is building a strong interpersonal relationships with the employees and the organzation ### 19. Great for employee appreciation gifts **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Caroo?** This is a great and very easy platform to use for employee gifts. We have used them for several years and out employees love the surprise snacks. **What do you dislike about Caroo?** I do wish there was more options to customize at a lower price point. **What problems is Caroo solving and how is that benefiting you?** Employee morale and recognition ### 20. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine S. | HR Generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Caroo?** Caroo is always easy to contact, quick to reply to emails, and always a joy to work with! Every time I've used Caroo my team has been ecstatic to receive their packages and loves that it also supports a good cause! **What do you dislike about Caroo?** Honestly, I haven't run into anything that I dislike with this company. **What problems is Caroo solving and how is that benefiting you?** This question has two answers. One they help me show my team that they are appreciated with our personal favorite love language - food! They also donate to good causes and support minority owned brands. ### 21. Company quarterly snack box **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Caroo?** variety of snacks and fun packaging; small portion size **What do you dislike about Caroo?** snack options are a bit esoteric (would like to see some more common options) **What problems is Caroo solving and how is that benefiting you?** giving staff members feeling of office culture and being taken care of ### 22. Keeping the Team Happy **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea C. | Workplace Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Caroo?** The customer service and the healthy snack choices **What do you dislike about Caroo?** I wish there was a way to automate it and put the onus on remote employees. **What problems is Caroo solving and how is that benefiting you?** Remote employee inclusion. Teammates are happier! ### 23. Easiest way to send your employees a gift they will enjoy **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah H. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Caroo?** I really appreciated the variety of options that employees were able to choose from, and that they could log in and confirm their shipping details and gift options on their own. **What do you dislike about Caroo?** I wish it were possible to see exactly what products are in stock before signing up, but I understand that inventory varies. **What problems is Caroo solving and how is that benefiting you?** Easy employee appreciation, painless shipping process. ### 24. Caroo was great, until it wasn't. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Caroo?** I enjoyed the monthly snack boxes we received from Caroo during the height of the Pandemic. The choices were great, boxes were bountiful, but that all changed in late 2021, so we decided to stop using their services in February. **What do you dislike about Caroo?** Snack/box choices became quite limited, with a heavy push on only health-conscious items, eliminating many of our staff's favourites. The price went up as well. **What problems is Caroo solving and how is that benefiting you?** We had been provided company lunches while inoffice, when we all switched to work from home, this was a nice little treat to get us through the month. Then the options were reduced and there was a significant increase in cost. **Official Response from Olivia Snyder:** > Thank you for being a Caroo customer and sharing your valuable feedback! We're sorry to hear you didn't have the best experience. We understand that everyone's preferences differ which is why we now offer our CustomSwaps feature with most Caroo gifts. Recipients can see what's coming and swap for options that match their unique tastes and preferences. We hope you'll give us another try and experience this feature firsthand. At your earliest convenience, please contact care@caroo.com. We’d love the opportunity to work toward better meeting your expectations! Thank you again for your feedback. ### 25. Easy and great products! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Caroo?** easy- no address needed, and the employee gets to pick what they want! **What do you dislike about Caroo?** wish there were more options to choose from **Recommendations to others considering Caroo:** its great, try it out! **What problems is Caroo solving and how is that benefiting you?** i want to celebrate my team but not just get junk they won't use! ### 26. Easy Way to Thank Clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Caroo?** Giving back to the community with every pur **What do you dislike about Caroo?** Nothing - we've been enjoying the service **What problems is Caroo solving and how is that benefiting you?** We wanted a quick and unique way to thank our clients. ### 27. Caroo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Caroo?** I appreciated the customer service and personalization I was given. Overall very reasonable prices considering we had to ship internationally **What do you dislike about Caroo?** It was somewhat time consuming to place the order. Being able to select options digitally would be prefered, especially for smaller orders. **What problems is Caroo solving and how is that benefiting you?** Caroo was able to ship a nondenominational end of the year holiday gift to our staff internationally ### 28. Caroo Saves Time & Employees Love It! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Caroo?** Customer Service is amazing. Very knowledgeable and easy to work with. Products are great quality and employees love the variety. **What do you dislike about Caroo?** Takes a bit to ship from California to North Dakota. **What problems is Caroo solving and how is that benefiting you?** Caroo saves me time and helps me consistently recognize milestones with my employees. ## Caroo Discussions - [What is Caroo used for?](https://www.g2.com/discussions/what-is-caroo-used-for) - 1 comment - [View Caroo pricing details and edition comparison](https://www.g2.com/products/caroo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+12%3A24%3A26+-0500&secure%5Bsession_id%5D=1bf61305-6730-4e48-a119-b4e5ca7c7516&secure%5Btoken%5D=d1292e0fde7ad9935978005aaf86547e13d3c09e66d226c380539c9cb27282ad&format=llm_user) ## Caroo Features **Platform Basics** - Reporting - Dashboard - Performance **Generative AI** - AI Text Generation - AI Text Summarization **Platform Content** - Automation - File Sharing - Content Library **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards ## Top Caroo Alternatives - [Bonusly](https://www.g2.com/products/bonusly-bonusly/reviews) - 4.7/5.0 (6,795 reviews) - [Xoxoday](https://www.g2.com/products/xoxoday-xoxoday/reviews) - 4.6/5.0 (1,528 reviews) - [Nectar](https://www.g2.com/products/nectar/reviews) - 4.7/5.0 (8,462 reviews)