SysAid Reviews & Product Details

The AI functions are vast and very useful

Ease of use is big for our customers, whether they be internal or external

Implementation was fast and to the point any questions we had were responded to within 1 or 2 days

Their Customer support team was fast to respond, and they take feedback and new functionality very fast

Integrations with Teams and AD were simple and clean, not a lot of trouble to complete and test

My team and I are using the app daily, and now, our internal users are very happy with the change Review collected by and hosted on G2.com.

It might be the Asset management part of the application, but it is based on our requirements not a bad thing on the application itself Review collected by and hosted on G2.com.

Self-service portal, AI chatbot and agent integration, clean user interface Review collected by and hosted on G2.com.

Unwieldy categorization and grouping. Maybe a better guidance or best practices in this area would help clients keep the problem in check. Review collected by and hosted on G2.com.

We are currently in the process of implementing SysAid ITSM and have been thoroughly impressed by its robust Ai and automation capabilities, as well as its integration potential across our systems. The SysAid team has been exceptionally knowledgeable, responsive, and easy to work with throughout the onboarding process.

We’re particularly excited about the Agentic Ai chatbots, which show great promise in enhancing the support experience for both our end users and IT engineers. Its potential to streamline interactions and reduce resolution times and the overall price is probably the main reason we chose SysAid. Review collected by and hosted on G2.com.

While the Ai and automation capabilities are undeniably powerful, they may significantly reduce the need for manual input. This shift, although beneficial in eliminating repetitive tasks, could impact the current roles that relied on those functions. The transition to a more automated environment may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To truly maximise the value of automation, it's essential that companies proactively support their teams through career development and strategic workforce planning especially if they are keen on keep their staff as we are. Review collected by and hosted on G2.com.

SysAid is being used as our internal support ticketing system with our tech services team. It does a great job of helping us build efficiency and tracking support for the team that is always facing capacity restraints due to number of requests. Review collected by and hosted on G2.com.

The only minimal downside I’ve experienced with SysAid is the email notification and response function can be duplicative and a bit clunky. Review collected by and hosted on G2.com.

The best thing about this is its easy to submit IT tickets. Review collected by and hosted on G2.com.

One thing i dislike about sysaid is the software is bit too slow Review collected by and hosted on G2.com.

The AI Feature. The ability to send tickets via email or by logging into the portal and the ease of use. Review collected by and hosted on G2.com.

The asset module could do with further enhancement Review collected by and hosted on G2.com.

the simplicity and configuration of notifications, scans, rules when certain events occur. The tool is extremely easy to install, understand, and use. It has a very good support in its self-help, in its user forums and online support, it really knows and knows the product, I have scarcely had to use its services a couple of times in 5 years. I love this software! Review collected by and hosted on G2.com.

that the BI reports are not free, they carry an additional cost, but they are extremely useful because the old reports had to be obtained one by one and adding more data involved making a new report of zero. with this module the nightmares of making reports are over Review collected by and hosted on G2.com.

SysAid allows us to manage the firm quickly and efficiently. Now, with the new Copilot AI feature, SysAid is like having another IT member on hand to help resolve issues. Customer support is excellent. Any time there is an issue, their techs get to work immediately. Review collected by and hosted on G2.com.

I do not like the SysAid built in remote access service and opted to integrate TeamViewer into the system. Review collected by and hosted on G2.com.

I love that the ticketing system is easy to use. The automated features make response time faster. Its also nice to have the asset management tool in the same software. The dashboard is a plus and helps anyone get all caught up. Review collected by and hosted on G2.com.

The only thing that I can think of is how some of the features seem buried in the menu. Searching for those different tools kind takes up time. Review collected by and hosted on G2.com.

Many detailed out of the box configuration options.

The solution is easy to integrate with other services, via out of the box integrations or using the REST API framework.

We use the system on a daily basis for ITSM.

The customer support is great. Very responsive and helpful helpdesk, biweekly chats with costumer care personnel. Review collected by and hosted on G2.com.

The UX on the admin side is now much improved, but it is a bit buggy after 9 months in production. Thankfully a fallback to classic UI is possible. Review collected by and hosted on G2.com.