SysAid Reviews & Product Details

I am most pleased about the integration of their new AI agent, and how it references our Sharepoint datapool. It makes the process of end users interesting and enjoyable while providing a streamlined method of ticket submission. Review collected by and hosted on G2.com.

The deployment of the sysaid agent was difficult given our environment and it does not provide a remote access tool for our employees who work strictly on android mobile tablet. Review collected by and hosted on G2.com.

The best thing I like about SysAid is its functionality to integrate with email and trigger workflows based on Status changes and more. It really helps to connect with the users easily and also when assigning for UAT testing etc. So to summarize the best thing for me is the way of communication with the users is very easy when using SysAid. The Support chat is very helpful and quick in resolving the issues. The reports and dashboard feature also very helpful for tracking the tickets and status on overall view. Managing tasks is much easier with SysAid. Review collected by and hosted on G2.com.

Even if the email is the one I like the best, there is one flaw in that. Hope you guys can resolve that. For if we just add an extra comma while typing the recipient addresses, it says "Message Failed" but actually the email is sent. So at first, I was not aware of this and this led me to send the same email again. Also, a quick save while typing the email message would be a great thing because sometimes I have accidentally closed the message dialog box and have lost the whole email which is really heartbreaking, to be honest. UI must be improved a lot. The UI feels pretty old and blunt, it should be more polished, interactive, and pleasing to the eye. This will improve the likability of users who work on SysAid. Dashboard charts are non customizable. It comes with default for each report type. The charts needs to be as per the admin's wish and not by default. Can have sprint features which will also prove more useful for tracking project related tickets. Review collected by and hosted on G2.com.

I've been using SysAid for over five years. SysAid has proven to be a great tool for managing IT services. It performs exceptionally well at ticket management, making it easy to track and resolve problems, and its reporting features offer insightful information about trends and performance. We use it every day to provide services to our internal and external customers. Review collected by and hosted on G2.com.

A lot of the amazing features that would be beneficial to us is only available on the Cloud version. Review collected by and hosted on G2.com.

That is made for IT by IT people. That the new versions are bringing the AI and a few integrations that are good like LanSweeper integration. Review collected by and hosted on G2.com.

In the improvements made in this new version my concerns have been address Review collected by and hosted on G2.com.

SysAid is one of the best ITSM platforms in the market and they have a lot of features that offers better performance when it comes to ticketing and automation. their IU is easy to navigate Review collected by and hosted on G2.com.

they should come up with a mobile apps to meet modern standards as their web application is a bit stressful when you access it from a mobile browser. Review collected by and hosted on G2.com.

-SysAid brings everything under one roof—ticketing, automation, asset management, and now AI with Copilot

-Excellent customer support. Review collected by and hosted on G2.com.

SysAid is powerful, but its interface can feel a bit clunky and outdated, especially for first-time users. Review collected by and hosted on G2.com.

As a long-time user of SysAid for over a decade, I can confidently say that it has been an exceptional tool for managing IT services. Its comprehensive set of features has consistently met and exceeded our needs.

SysAid's ticketing system is incredibly robust, providing a seamless experience for both end-users and IT staff. The ability to customize workflows, automate repetitive tasks, and track performance through detailed reports has greatly enhanced our efficiency and service quality.

The asset management capabilities are particularly noteworthy, offering clear visibility and control over our hardware and software inventory. The integration options with other systems have facilitated smooth operations and data consistency across our IT landscape.

Additionally, SysAid's user-friendly interface and intuitive design have made it easy to navigate and adapt over the years. Regular updates and feature enhancements ensure the tool remains relevant and continues to support our evolving requirements.

Overall, SysAid has proven to be a reliable and powerful solution for IT service management, and I highly recommend it to any organization looking for a versatile and effective ITSM tool. Review collected by and hosted on G2.com.

Hard to say, we are currently using the On-Prem version, but are moving to the Cloud version soon. I look forward to the improved UI and reporting features. Review collected by and hosted on G2.com.

SysAid has been a fantastic addition to our IT support toolkit. The platform is incredibly user-friendly, making it easy to set up knowledge base articles, incident templates, and request forms. The self-service portal allows our users to submit and track support requests effortlessly, enhancing their experience. The addition of a real-time chat feature has also been a game-changer, allowing us to provide immediate support when needed. And the customer service from SysAid has been top-notch, always responsive and helpful whenever we have questions or need assistance. Review collected by and hosted on G2.com.

While SysAid has been great overall, we found that some initial configurations took a bit of time to understand fully. However, their customer support team was always there to help, and once we got the hang of it, everything ran smoothly. Review collected by and hosted on G2.com.

I like the recent integration of SysAid like Chatbot & also the BI analytics tools. The chatbot is more personalized for our environment & it manages all the common queries made by the user. The inbuild BI analytic tool give a Quick glimpse of our environment. Review collected by and hosted on G2.com.

The customer support team of SysAid can be improved. Also the waiting list for the new UI spaces is very long. I think it should be expedited. Review collected by and hosted on G2.com.

I have used SysAid at multiple companies now. The flow and setup for a helpdesk is amazing. That is why I keep going back to them. I also love the reporting that I can get from the system. Their support if needed is amazing and gets back to you right away with solutions. We were on prem first and then migrated to the cloud and have never questioned going back! Great product Review collected by and hosted on G2.com.

We struggle with keeping the RDS servers sync'd to the cloud for the asset management piece and patch management. Review collected by and hosted on G2.com.