--- title: SysAid Reviews meta\_title: 'SysAid Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 753 reviews by the users' company size, role or industry to find out how SysAid works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 753 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SysAid Reviews & Product Details Visit Website SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. * * * Product Website SysAid Seller [SysAid](https://www.g2.com/sellers/sysaid) Discussions [SysAid Community](https://www.g2.com/products/sysaid/discuss) Languages Supported Arabic, Bulgarian, Catalan, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Chinese (Simplified) Solution Type All-in-One Overview by Ami Shimkin (Director of Marketing at SysAid Technologies Ltd.) Show More ## Pricing Pricing provided by SysAid. ### Professional $89.00 1 Admin [ View More Pricing Information ](https://www.g2.com/products/sysaid/pricing) ## SysAid Integrations (31) What do users say about integrations? 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BQ Barry Q. MI Analyst Mid-Market (51-1000 emp.) 5/18/2026 "Strong User Experience with Room for Developer Documentation Improvements" 4.5/5 What do you like best about SysAid? What I personally like most has been the integration of the SysAid bot with Microsoft Teams. I am able to track the lifecycle of a ticket created from a familiar workspace. I do not have to switch tabs in order to follow up which I believe is very efficient for me. I am extremely satisfied with that experience. I also appreciate the fact that in the developer documentation, each API has a ChatGPT and ClaudeAI embedding to assist with code review and further understanding. Absolutely brilliant. Notifications on every stage of the ticket lifecycle helps to keep me informed of the progress and current status of my tickets Review collected by and hosted on G2.com. What do you dislike about SysAid? - In the developer documentation, there is a lack of a defined entity relationship diagram between each API/dataset clearly identifying primary and foreign keys. - SysAid chat bot is unable to fetch a list of tickets older than the last 6 months. Interactions with the bot on Microsoft Teams are limited to tickets created in the last 6 months. In order for me to track some past tickets, it will involve heading to the portal and retrieving the information, which defeats 'my' purpose of efficiency. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? From an end-user perspective, SysAid is intuitive, easy to navigate, and user-friendly. The interface makes it simple to log support tickets and follow their progress through the entire lifecycle. I also appreciate the regular notifications and updates, which keep me informed about ticket status, approvals, and closures. The integration with Microsoft Teams through the SysAid bot is a major advantage, as it provides a convenient and efficient way to access the platform and interact with the service desk without needing to switch between tools. Overall, I’m satisfied with the user experience. Review collected by and hosted on G2.com. Show More 7/5/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PD Paul D. Network Administrator Mid-Market (51-1000 emp.) 7/3/2023 "SysAid meets you HelpDesk needs" 5/5 What do you like best about SysAid? SysAid is a very versatile help desk and IT asset-tracking product. It has a lot of customization options, a much fuller ITSM package if needed, and friendly, helpful staff and support. It's helped our IT Dept improve efficiency, issue tracking and prioritization. Review collected by and hosted on G2.com. What do you dislike about SysAid? Getting people to pronounce SysAid correctly. Limited and not user-friendly ability to customize login/landing page. The situational message sorting bug, tho, to be fair, it's being addressed. A limited amount of email addresses are allowed for basic plan users. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Aside from its IT help desk functions, my organization uses it for HR on/off boarding tasks, Accounts Receivable requests, and building maintenance help desk. Our organization has a small IT staff, SysAid goes a long way as a solution for problem tracking and prioritization, especially taking into account the cost/product value consideration. Review collected by and hosted on G2.com. Show More 7/16/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![peter a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "peter a.") PA peter a. Service Catalog, Asset and Configuration Analyst, Knowledge Manager Mid-Market (51-1000 emp.) 12/6/2022 "SysAid a cost effective tool for ITSM" 5/5 What do you like best about SysAid? SysAid is a cost effective ITSM tool compared to the most of the ITSM tools in the market. Overtime ticket logging in SysAid has been improved. I love the BI Analytics that has been implemented as it helps us track SLA's. I like the Copilot introduced, as it makes it ease to integrate with available knowledge sources to help user resolve issues quickly. SysAid has a lovely customer support base. You receive good response on the chat and mails and when the level 1 cannot assist you are redirected to level2. The business managers we have engaged so far have also been wonderful. I like the asset inventory of SysAid, you can at least also monitor the availability of the asset. And am excited about the current progress of developing the copilot to integrate with the Asset Inventory. SysAid is easy to use and workflows are easy to customize with the help of the professional services. Review collected by and hosted on G2.com. What do you dislike about SysAid? The Knowledge database reporting is not exhaustive. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? SysAid has solved our Asset and Configuration requirement for Audit. Thanks to SysAid Knowledge management ,our organization has a central point for all knowledge including work arounds for know errors. SysAid has been very effective in our ticket management and improved teams SLA's. Customer Xperienece has improved Review collected by and hosted on G2.com. Show More 4/21/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ander V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ander V.") AV Ander V. Computer technician Small-Business (50 or fewer emp.) 8/30/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "The chatbot, AI, and license management stand out in the SysAid experience" 4.5/5 What do you like best about SysAid? Currently, we are continuously improving our internal AI chatbot within SysAid by feeding our datapool on a daily basis. This is making a real impact on our IT team, as the knowledge base keeps growing and allows us to resolve common incidents and service requests much faster. In addition to that, SysAid helps us manage software licenses and gives us clear visibility of our actual annual costs, which is very useful for tracking upcoming renewals. On the other hand, we would like to see improvements in the reporting area. The interface there feels more basic compared to the rest of the platform and doesn’t offer the same level of depth as other sections. That said, we are really looking forward to seeing how the new Connect module evolves. Review collected by and hosted on G2.com. What do you dislike about SysAid? On the other hand, we would like to see improvements to the internal reports, as the interface is more basic compared to the other menus offered by the tool Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? In our case, SysAid helps us manage all of the company’s incident management, as well as automatically managing onboarding and offboarding processes through rules, keeping track of asset monitoring, and managing software updates for those assets. We were also impressed by SysAid’s ability to integrate with our Active Directory thanks to its Azure integrations. We are currently refining the AI chatbot within SysAid internally by feeding our data pool daily, which makes tasks easier for our IT team as the knowledge base grows larger every day and enables us to resolve common incidents and requests more quickly. In addition to all this, SysAid allows us to manage software licenses and view our actual annual spending, alerting us to upcoming renewals. Review collected by and hosted on G2.com. Show More 4/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BA Benjamin A. IT SERVICE DESK ANALYST Enterprise (\> 1000 emp.) 12/6/2022 "Effective ticket management tool" 5/5 What do you like best about SysAid? As our main service management tool, one of the best things I like about SysAid is the ease of integration and support given by the SysAid team during such processes. Currently, one can initiate a MS Teams chat directly from SysAid and this makes it easier when a resolver wants to engage a requester. Review collected by and hosted on G2.com. What do you dislike about SysAid? Creation of advanced reports are nearly impossible making one resort to the use of Power BI for such reports. There is a need to move from the usual raw data spooled from SysAid to a more advanced reporting that gives breakdown of data, trends and attractive displays. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Real time tracking of incidents from our ticket monitoring dashboard helps us get such incidents resolved early. Review collected by and hosted on G2.com. Show More 5/20/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 7/9/2026 "SysAid’s Ticketing, Automation, and Reporting Make Support Faster" 5/5 What do you like best about SysAid? What I like most about SysAid is its ticket management and automation features. These make it easier to manage incidents, resolve issues, improve response times, and minimize manual tasks. I also appreciate the reporting capabilities, since they provide useful insights into the support team’s performance. Review collected by and hosted on G2.com. What do you dislike about SysAid? The user interface needs improvement. Although the platform offers many features, navigating through some modules is not very intuitive. Adding more flexibility to report creation would also enhance the overall user experience. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Sysaid has helped us centralize our IT processes by giving us a single platform for incident handling, service request management, knowledge management, and ticket tracking. It has improved our response and resolution times through automation, and it has increased visibility into support performance through its reporting capabilities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 5/14/2026 "SysAid’s Intuitive Automation and Built-In ITAM Boost Efficiency" 5/5 What do you like best about SysAid? The standout feature of SysAid is the agility of its automation engine. Unlike other enterprise tools that require a steep technical learning curve, SysAid allows us to configure routing rules and logical workflows very intuitively. The ability to have IT Asset Management (ITAM) natively integrated into the ticketing system is a true game-changer. It allows our team to diagnose hardware or software issues without switching consoles, which significantly accelerates our technical response time and improves overall efficiency. Review collected by and hosted on G2.com. What do you dislike about SysAid? While the platform is extremely robust, the administrative interface has maintained a somewhat traditional design that could benefit from a more modern, 'cleaner' UI update. Additionally, while the reporting is deep and granular, building highly complex custom reports requires an initial time investment to fully master the available variables. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? We are primarily solving the fragmentation of information. Previously, our inventory and ticketing data lived in separate silos; with SysAid, we have centralized the entire asset ecosystem. This has benefited us by reducing the Tier 1 operational load through the Self-Service Portal, allowing my engineers to focus on more strategic infrastructure projects. Furthermore, the visibility we now have over license compliance and warranty lifecycles has greatly improved our annual budget planning and audit readiness. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kofi A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kofi A.") KA Kofi A. Service Desk Analyst Enterprise (\> 1000 emp.) 7/13/2024 "Streamlined IT Support with powerful Automation and AI Assistance" 5/5 What do you like best about SysAid? SysAid has a user-friendly interface that enables our IT teams to handle incidents and requests efficiently. Also, the built-in automation minimizes repetitive tasks and accelerates response times making day to day support smoother Review collected by and hosted on G2.com. What do you dislike about SysAid? Most of the reports still need some customization, and that can be a little tedious to manage. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? The workflows in SysAid have been a huge time-saver for us, since they automate approval chains that used to be handled manually. The AI Chatbot has also improved the user request experience and helped reduce our ticket volume by 50%. Integrations with tools like Microsoft Teams, Azure AD, and SharePoint also help centralize support tasks and keep everything more streamlined. Review collected by and hosted on G2.com. Show More 5/16/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LV Lina V. Quality Analyst Food Production Mid-Market (51-1000 emp.) 2/5/2026 "Improves Quality Systems Support & Efficiency in Compliance" 4.5/5 What do you like best about SysAid? The reporting and analytics tool from SysAid help in monitoring recurrent system problems while tracking service efficiency. These capabilities the making of enhances data-driven quality improvement decisions The tools automation features help to streamline routing of tickets, approvals and the escalation process and this eliminates the many manual follow up at the same time improving response duration in handling quality associated system problems The centralized ticket and issue management enables my team to track and resolve any system related issues that impact the compliance software, quality control tools and production monitoring systems. Review collected by and hosted on G2.com. What do you dislike about SysAid? There is lack of transparency in the tools pricing as detailed costs are hidden from public Automation, configuration of workflows and integration need extra set up time and training Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? It helps maintain compliance and system reliability by tracking updates, patches and software licenses for enhanced quality management systems to stay compliant with the existing regulations It improves issue tracking by centralizing system associated reporting It helps enhance cross department collaboration by improving the communication between IT, production and QA departments in a centralized service request management It’s reporting and analytics feature help in identification of recurring issues at the same time support improvements for quality assurance opt Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Arturo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arturo S.") AS Arturo S. Global Information Security Manager Enterprise (\> 1000 emp.) 12/22/2025 "Efficient ITSM Solution with Room for Support Improvement" 5/5 What do you like best about SysAid? I like SysAid because it has allowed us to implement processes like incidents, changes, problems, and asset management effectively. The dashboards give us better visibility into tickets, which has significantly improved our operations. We can prioritize services based on impact and urgency, identify root causes of incidents, and schedule changes more effectively, resulting in zero impact. Additionally, the initial setup of SysAid was transparent, and I am highly likely to recommend it, giving it a 10. Review collected by and hosted on G2.com. What do you dislike about SysAid? The support team must decrease response time and resolution time. It sometimes takes a lot of time to receive an update, which is frustrating. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? SysAid enhances visibility into our Help Desk operations, improves end-user service perception, and upgrades existing systems. It helps prioritize services and effectively schedule changes, resulting in zero impact. Review collected by and hosted on G2.com. Show More 2/13/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about SysAid? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SysAid ](https://www.g2.com/products/sysaid/discussions/new) ![Corus M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corus M.") CM Corus Mabulwana • Last activity over 1 year ago How do we configure a certificate from a CA on the system? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/sysaid-how-do-we-configure-a-certificate-from-a-ca-on-the-system) JL Josue Loredo • Last activity over 4 years ago Is the tool or app already running from a mobile? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-the-tool-or-app-already-running-from-a-mobile) [ View all Discussions ](https://www.g2.com/products/sysaid/discuss) ## Pricing Options Pricing provided by SysAid. ### Professional $89.00 1 Admin ### Enterprise Contact Us 1 Admin [ View More Pricing Information ](https://www.g2.com/products/sysaid/pricing) SysAid Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-sysaid) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-sysaid) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) ##### ##### SysAid Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Administration Reports & Analytics [ View More Features ](https://www.g2.com/products/sysaid/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ManageEngine ServiceDesk Plus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5(250) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ View All Alternatives ](https://www.g2.com/products/sysaid/competitors/alternatives) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk)[AIOps Platforms](https://www.g2.com/categories/aiops-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Procore worth it for punch list management in construction?](https://www.g2.com/discussions/is-procore-worth-it-for-punch-list-management-in-construction)[Most recommended demo automation tool for SaaS companies](https://www.g2.com/discussions/most-recommended-demo-automation-tool-for-saas-companies)[What is the best email marketing platform for ecommerce business?](https://www.g2.com/discussions/what-is-the-best-email-marketing-platform-for-ecommerce-business) [Top tools for managing hot desking and workspace reservations](https://www.g2.com/discussions/what-are-the-top-tools-for-managing-hot-desking-and-workspace-reservations)[Which digital communications governance solutions consolidate email surveillance, Teams monitoring, and communications archiving in a single dashboard?](https://www.g2.com/discussions/which-digital-communications-governance-solutions-consolidate-email-surveillance-teams-monitoring-and-communications-archiving-in-a-single-dashboard)[Pros and Cons Details](https://www.g2.com/products/sysaid/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)