SysAid Reviews & Product Details

What I like the most is how AI allows different tasks to be automated for the tool's agents. It is very useful for resolving a large volume of incidents from the self-service portal, thanks to the ease of feeding the knowledge base. Integrations with other tools are also being expanded, which improves performance. The interface is better in its Spaces version. The support levels are adequate and the ROI is good for mid-market companies. Review collected by and hosted on G2.com.

The reports must improve as they do not allow for great customization. Review collected by and hosted on G2.com.

The product is still growing and expanding the functionality in the same pace where we need this for our growth Review collected by and hosted on G2.com.

It is feature rich and from time to time you need support to define the right parameters to make your customerzation Review collected by and hosted on G2.com.

The ability to automate the ticketing process and their AI feature that helps with the solving of tickets. It also provides performance insights on a weekly basis. Hence allow us to keep track of what is happening in our IT department. It also has a self-help feature that users can maximize Review collected by and hosted on G2.com.

There is a limited to the number of assets that can be added to the SysAid Asset management module based on the license you purchased. It would be good if the Asset limit could be increased Review collected by and hosted on G2.com.

Incident management, request management and their workflows, automations, help with the AI administrator chatbot Review collected by and hosted on G2.com.

have licenses per agent, that is, if we are 50 agents, have a license for each one :( Review collected by and hosted on G2.com.

SysAid has brilliant ITSM features that ensures assets are well managed and incidents are fully handled

Our workflow are largely automated by SysAid, for instance, call routing, ticketing, onboarding, among others

The establishment of a knowledge base rises the satisfaction of clients and this lowers the daily tasks of the help desk front-liners

All assets are fully tracked, and in case there are incidents, the software gives a guide on what to be done Review collected by and hosted on G2.com.

SysAid remote features are sluggish and this also happens on mobile apps.

The support team takes a while to rectify bugs, which may result to email polling delays or occasional freezing of data or emails Review collected by and hosted on G2.com.

Its integration capability with Microsoft, its technical support, and especially the ability to implement functionalities such as the mailbox, make it our daily tool and it is very easy to use. I also really like the chatbot and the new interface that give it a modern and refined touch. It is an easy-to-use tool for IT technicians. Review collected by and hosted on G2.com.

The reports it generates do not meet current needs. Review collected by and hosted on G2.com.

I like SysAid's simplicity and its agentic approach to request and incident management. The agent embedded in SysAid helps in providing first-level resolution to often re-occurring issues, and the interface is simple to use, even for first-time users. Review collected by and hosted on G2.com.

There are instances of improper routing of tickets, and there are instances of tickets not reflecting in our queue, but it is reading on the servicedesk side of things. Review collected by and hosted on G2.com.

What I like most about Sysaid is how efficiently it handles ticket management. The layout is intuitive, the search function is fast, and it is easy to see a ticket's full history in one place. It helps me prioritise issues and work more smoothly. Review collected by and hosted on G2.com.

The main thing I dislike is that some parts of the interface feel a bit slow at times, especially when switching between ticket tabs. It still works well but a smoother experience for the user would make daily use even better. Review collected by and hosted on G2.com.

I like the ease of building flows and managing ITSM with SysAid. I also appreciate the freedom in building workflows and the ease of creating custom queues. Review collected by and hosted on G2.com.

The smartphone app is very basic and does not have all the features of the desktop version. Review collected by and hosted on G2.com.

I really like SysAid; it meets our expectations Review collected by and hosted on G2.com.

I didn't like the APIs because they don't integrate very well Review collected by and hosted on G2.com.