SysAid Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 46 reviewers of SysAid have provided feedback on this feature.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 46 SysAid reviews.

As reported in 45 SysAid reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 45 SysAid reviews. Integrates with other customer service software to improve support and enhance functionality

As reported in 45 SysAid reviews. Provides analytics tools that reveal important business metrics and track progress

Displays important metrics relating to performance This feature was mentioned in 44 SysAid reviews.

As reported in 43 SysAid reviews. User Experience of creating and submitting a ticket

Based on 45 SysAid reviews. User Experience of responding and receiving a response

Based on 45 SysAid reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 43 SysAid reviews. Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 45 SysAid reviews.

Based on 45 SysAid reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 44 SysAid reviews. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information This feature was mentioned in 42 SysAid reviews.

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents 44 reviewers of SysAid have provided feedback on this feature.

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 42 SysAid reviews.

As reported in 42 SysAid reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks This feature was mentioned in 38 SysAid reviews.

Make and receive calls directly in the application. Track and record calls for analysis. 39 reviewers of SysAid have provided feedback on this feature.

Routes tickets automatically to the appropriate user. 406 reviewers of SysAid have provided feedback on this feature.

Prioritizes tickets based on factors configured by the user. This feature was mentioned in 418 SysAid reviews.

As reported in 426 SysAid reviews. Notifies the IT team when a ticket needs action.

Provides a forum for answers to common questions. This feature was mentioned in 388 SysAid reviews.

Integrates knowledge base articles into a ticket. 375 reviewers of SysAid have provided feedback on this feature.

As reported in 415 SysAid reviews. Displays important metrics relating to performance.

Tracks time worked on a ticket. This feature was mentioned in 388 SysAid reviews.

Provides surveys to measure employee satisfaction. This feature was mentioned in 325 SysAid reviews.

As reported in 295 SysAid reviews. Enables access to service desk features via mobile device.

Based on 392 SysAid reviews. Enables employees to view the status of their tickets.

As reported in 384 SysAid reviews. Provides a directory of all users within an organization.

Enables access to service desk features through multiple channels such as email, phone, or the portal. 312 reviewers of SysAid have provided feedback on this feature.

Based on 232 SysAid reviews and verified by the G2 Product R&D team. Tools to track and implement required IT changes in a system.

Based on 263 SysAid reviews and verified by the G2 Product R&D team. Tools to organize and manage all IT assets within an organization.

Based on 270 SysAid reviews and verified by the G2 Product R&D team. A means to view and analyze a large amount of data in order to gain business insights.

Based on 287 SysAid reviews and verified by the G2 Product R&D team. A place for users to submit tickets when they require IT help.

Based on 279 SysAid reviews and verified by the G2 Product R&D team. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

Based on 255 SysAid reviews and verified by the G2 Product R&D team. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Based on 262 SysAid reviews and verified by the G2 Product R&D team. Provides a service desk for users to submit tickets for IT-related issues.

Based on 222 SysAid reviews and verified by the G2 Product R&D team. Tracks action-by-action asset performance with machine- or human-readable logs.

Based on 229 SysAid reviews and verified by the G2 Product R&D team. Creates alerts when tracked assets encounter errors or performance issues.

Based on 218 SysAid reviews and verified by the G2 Product R&D team. Automates repetitive tasks associated with IT service operations and maintenance.

Utilizes artificial intelligence to analyze big data.

Utilizes machine learning to analyze big data.

Monitors logs and activities from a wide range of IT systems.

Based on 251 SysAid reviews and verified by the G2 Product R&D team. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Based on 254 SysAid reviews and verified by the G2 Product R&D team. Provides administrative tools for routine maintenance, upkeep, and tracking.

Based on 236 SysAid reviews and verified by the G2 Product R&D team. Gives administrators control over user privileges and accessibility for IT assets.

Based on 236 SysAid reviews and verified by the G2 Product R&D team. Gives administrators control over hardware and software resource allocation and tracking.

Based on 180 SysAid reviews and verified by the G2 Product R&D team. Controls policies and configurations across business applications and hardware.

Integrates with a variety of IT systems.

Automatically alerts necessary parties via email, text, or call when issues are identified.

Generate sreports and dashboards highlighting trends and key metrics around issues and issue resolution.

Directly identifies, or increases identification speed for, root causes for IT system issues.

Proactively identifies trends on IT systems that could lead to failures or errors.

Provides paths, suggestions, or other general assistance towards issue resolution.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 37 SysAid reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 37 SysAid reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives