--- title: SysAid Reviews meta\_title: 'SysAid Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 753 reviews by the users' company size, role or industry to find out how SysAid works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 753 scale: '5' date\_modified: '2026-08-10' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SysAid Reviews & Product Details Visit Website SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. * * * Product Website SysAid Seller [SysAid](https://www.g2.com/sellers/sysaid) Discussions [SysAid Community](https://www.g2.com/products/sysaid/discuss) Languages Supported Arabic, Bulgarian, Catalan, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Chinese (Simplified) Solution Type All-in-One Overview by Ami Shimkin (Director of Marketing at SysAid Technologies Ltd.) Show More ## Pricing Pricing provided by SysAid. ### Professional $89.00 1 Admin [ View More Pricing Information ](https://www.g2.com/products/sysaid/pricing) ## SysAid Integrations (31) What do users say about integrations? 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VB Vic B. IT Administrator II Medical Devices Mid-Market (51-1000 emp.) 6/28/2023 "Sysaid, aid for when you need to settle" 1.5/5 What do you like best about SysAid? Sysaid is almost a fully customizable system that could be made into something fun and intuitive. I enjoy the ability to change the look and the text on the main page. The color can reflect our company colors and made into something that is ours. I also enjoy the ability to create ticket templates and have them preset with certain items. Review collected by and hosted on G2.com. What do you dislike about SysAid? Even though the system is about fully customizable, it does not work as fluidly as they seem to have liked. We can customize the system, but what good is it if it breaks the page flow and we have to review the changes made repeatedly? If we could view or preview the changes, the page would have been more than enough. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? We needed a ticketing service, which we ended up settling for. We looked at all the other available, and it sounded beautiful. But now, after using most of the system, half of these add-ons do not even work correctly! It serves the purpose we initially needed, but that is as far as it goes for us. Review collected by and hosted on G2.com. Show More Response from Liora Coberman of SysAid [Editedit](https://www.g2.com/survey_responses/sysaid-review-8265170/official_response/edit) Hi Vic, Thanks for leaving us a review. Your feedback is super important to us. We hear your frustration and we're always working hard to make sure you have a smoother experience. Our team will be in touch to see if there's anything else they can do to improve your experience with SysAid. more\_vert 5/22/2024 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Logan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan K.") LK Logan K. Software Engineer Mid-Market (51-1000 emp.) 11/21/2022 "Outdated Budget Software that Becomes Anything but Budget" 1.5/5 What do you like best about SysAid? SysAid's email integration is awesome! Emails to our helpdesk are automatically turned into tickets. Then, custom automated emails can be sent based on tons of actions (change status, assignment, etc), reducing CSR communication load. On top of that, admin responses in the ticket messaging tab are automatically sent as an email from the admin's user account to the end-user account. Our admins see all communication directly in the ticket, and our end-users see all communication as an email conversation. No need to shuffle between different communication tools for anyone. And this integration means end-users never even have to log in to a portal or anything to see the progress on their ticket. The all-in-one nature of SysAid is another benefit of the software. Having assets, ticketing, and KB in a single location is excellent. You can even add automation, updates, and various other tools. Their customer support is also rapid and effective, which is a huge plus. Review collected by and hosted on G2.com. What do you dislike about SysAid? First, this software is outdated and klunky, especially on-prem. Go with cloud if you decide on SysAid. The UI feels like they are partway through applying a new, modern design. Different pages have different designs and styles. There are three or four different designs used throughout the product. The various menu layouts and navigation conventions make the site difficult to navigate and become accustomed to. It is not very customizable, either. We use maybe 20% of the items on the main menu, but there is no way to remove any that we don't use. The KB editor is perhaps the most outdated. The formatting is terrible and makes our articles look like blog posts from 2001. They also require links to add an image instead of direct uploads; no screenshots unless you have dedicated web storage for images. Even with dedicated storage, uploading to a separate location and then linking to that location is so cumbersome that our helpdesk techs never do it anyway. Second, a number of the features are buggy or difficult to configure. Though we love the email integration, it has lots of issues. It breaks frequently and has to be redone, some accounts can't send emails through the service at all, and emails are occasionally lost. The asset feature is so bad that we don't use it and opted for another asset management solution. The scan pulls up very little on all of our IP ranges, and installing the SysAid Agent didn't change that. Also, installing the Agent on our devices is time-consuming even with GroupPolicy and doesn't always work. Even worse, our subscription only includes 250 assets. We were told this was only for assets with the SysAid Agent installed, but this counts all assets, including peripherals like mice and keyboards. We planned on having about 200 laptops with the Agent, which would have been well within the 250. However, if you include our peripherals, IT infrastructure devices like servers, modems, and switches, and a large amount of medical equipment it is far beyond the 250 limit. Lastly, prepare to be gouged. We had to choose initially between on-prem and cloud and chose on-prem for HIPPA reasons. On-prem is now on limited support, and cloud has better HIPPA compliance. Migrating to cloud: significant fee. We initially tested SysAid with IT but want to expand to Maintenance and HR. Instead of adding admin licenses (implied in the demo), we have to upgrade to their ITSM. ITSM is about the same price as JIRA or Zendesk, which are premium options in the market space with a deeper community, richer features, and better technology. I spoke about the 250 asset limit earlier. Increasing the limit is another hefty fee. I even created a support ticket about removing menu items from the UI. Surprise, surprise, that is possible, but only on a more expensive subscription. Each way we have turned with SysAid, a fee or upsale has been lurking. Our budget ticketing tool quickly ballooned into a full-price system. Wish we had just gone for a premium service from another vendor in the first place. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? We need to track user complaints and issues in the IT department, as well as internal projects. The ticketing solution solves that issue for us and is actually very useful. The knowledge base would be a useful place to store collective knowledge, but it is a bit lack-luster and is only marginally useful for us. Asset management was our other big issue, and SysAid was so broken on that front that we transitioned to another solution. Review collected by and hosted on G2.com. Show More Response from Gaelle Elgazar of SysAid [Editedit](https://www.g2.com/survey_responses/sysaid-review-7403225/official_response/edit) Dear Logan, Thank you for taking the time to review SysAid! We are sorry to hear about the difficulty you experienced with asset management and our knowledge base. We're happy to hear that SysAid's ticketing integrations and customization features have been beneficial and helped you to quickly and efficiently solve tickets. About your valuable feedback, your customer success manager reached out to discuss it further as we're continuously working to improve. If there is anything else we can do to assist you, please do not hesitate to contact us. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 3/23/2022 "Could be improved" 2/5 What do you like best about SysAid? I like that customer support is easily available, and that there's a live chat Review collected by and hosted on G2.com. What do you dislike about SysAid? If there's something that you don't like, or want, or need to change, it's not possible without having to incur billable hours. The menus are confusing, simple things are hidden so deep. Every small change requires 10 minutes searching for it in the menus. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? The product isn't really solving any of the issues we have. Review collected by and hosted on G2.com. Show More 9/23/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Architecture & Planning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Architecture & Planning") AA Verified User in Architecture & Planning Mid-Market (51-1000 emp.) 1/21/2021 "There is something to improve" 1.5/5 What do you like best about SysAid? Not sure, maybe that there are different vendors DBs Review collected by and hosted on G2.com. What do you dislike about SysAid? Email notifications Incident Management Change Management Review collected by and hosted on G2.com. Recommendations to others considering SysAid: To use sysaid wasn't my decision. I won't recommend this system to use Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? IT problems Review collected by and hosted on G2.com. Show More Response from Ami Shimkin of SysAid [Editedit](https://www.g2.com/survey_responses/sysaid-review-4564652/official_response/edit) Hi - thanks for your feedback. We really want to understand what version of SysAid you're using, to ensure you're on the latest & greatest version! Please submit a ticket to our Customer Care team and we'll help you get more value out of SysAid: https://helpdesk.sysaid.com. [See how SysAid improved](https://helpdesk.sysaid.com/) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BR Brian R. It speciallist Mid-Market (51-1000 emp.) 1/31/2019 "Slow software that barely gets the job done" 2/5 What do you like best about SysAid? ui layout is simple and it shows information in an easy to understand manner Review collected by and hosted on G2.com. What do you dislike about SysAid? Very slow. there are often crashes where no work can be done until the software reloads itself. This happens randomly and tickets cannot be submitted or updated until the software comes back up. this often hurts productivity and lowers user satisfaction when they want to submit a ticket Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? all IT tickets can be easily organized and assigned to the proper people so that issues can be resolved quickly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 10/4/2017 "Sysaid Review" 1.5/5 What do you like best about SysAid? It is very customizeable. It allows your users to notify you of their issues in many different ways. Review collected by and hosted on G2.com. What do you dislike about SysAid? Their support is not great. I dread calling them. It is usually slow to respond and not very helpful when you get someone. Also the way time is calculated. It requires the ticket be micro managed by the support person. Example if a call comes in, ticket must be created and set in open status for time to start calculating. If you help user first and the create/close case there is no way to add time. The time on that request will be 0. Review collected by and hosted on G2.com. Recommendations to others considering SysAid: I don't know if I would recommend Sysaid. Their product is okay, but if you ever have to work with support it is a huge headache. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Their revamped reporting module is great. For creating work flows and esclation rules, it is great. It has helped us better utalize our time. Review collected by and hosted on G2.com. Show More Response from Ami Shimkin of SysAid [Editedit](https://www.g2.com/survey_responses/sysaid-review-413737/official_response/edit) Hey there, Thank you for sharing your thoughts on SysAid - all feedback matters, even when it includes less than optimal experiences. We take what you have to say very seriously and would like to follow up with you in person, in a completely open conversation, so that we can understand where we went wrong, and then make it better. Please contact us directly at success@sysaid.com so we can discuss this further as well as discuss the specific issue you raised about create/close cases (there is a way to work it out). Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/1/2015 "SysAid was good enough" 1.5/5 What do you like best about SysAid? I liked that it worked most of the time. If nothing else, when I used it 5 years ago it was way better than not having a ticketing system at all. Review collected by and hosted on G2.com. What do you dislike about SysAid? It didn't let you know who was actively working on a ticket. It may have changed since I last used it though. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Nothing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about SysAid? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SysAid ](https://www.g2.com/products/sysaid/discussions/new) ![Corus M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corus M.") CM Corus Mabulwana • Last activity over 1 year ago How do we configure a certificate from a CA on the system? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/sysaid-how-do-we-configure-a-certificate-from-a-ca-on-the-system) JL Josue Loredo • Last activity over 4 years ago Is the tool or app already running from a mobile? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-the-tool-or-app-already-running-from-a-mobile) [ View all Discussions ](https://www.g2.com/products/sysaid/discuss) ## Pricing Options Pricing provided by SysAid. ### Professional $89.00 1 Admin ### Enterprise Contact Us 1 Admin [ View More Pricing Information ](https://www.g2.com/products/sysaid/pricing) SysAid Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-sysaid) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-sysaid) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) ##### ##### SysAid Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Administration Reports & Analytics [ View More Features ](https://www.g2.com/products/sysaid/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ManageEngine ServiceDesk Plus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5(250) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ View All Alternatives ](https://www.g2.com/products/sysaid/competitors/alternatives) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk)[AIOps Platforms](https://www.g2.com/categories/aiops-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best core HR software for small business](https://www.g2.com/discussions/what-s-the-best-core-hr-software-for-small-businesses)[What's the best marketing analytics software for executives who need fast-loading dashboards without waiting on a data team?](https://www.g2.com/discussions/what-s-the-best-marketing-analytics-software-for-executives-who-need-fast-loading-dashboards-without-waiting-on-a-data-team)[Which newsroom management platforms provide a centralized place to manage communications workflows and newsroom operations?](https://www.g2.com/discussions/which-newsroom-management-platforms-provide-a-centralized-place-to-manage-communications-workflows-and-newsroom-operations) [What implementation timeline and disruption risk do teams face with quote to cash consulting engagements in regulated industries?](https://www.g2.com/discussions/what-implementation-timeline-and-disruption-risk-do-teams-face-with-quote-to-cash-consulting-engagements-in-regulated-industries)[What options actually exist for autonomous endpoint management and how do the main platforms compare before you commit to a vendor?](https://www.g2.com/discussions/what-options-actually-exist-for-autonomous-endpoint-management-and-how-do-the-main-platforms-compare-before-you-commit-to-a-vendor)[Pros and Cons Details](https://www.g2.com/products/sysaid/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)