SysAid Reviews & Product Details

The support once issue is received with clear details, the team go above and beyond to help in providing a lasting solution. Years of usage and still kicking, the team are working hard to meet market trends by implementing AI, this is good for business continuity. Review collected by and hosted on G2.com.

Some Issues when raised, require immediate developer attention, however, one must go through level one support and after countless back and forth, issue is eventually not resolved, and we have to live with the consequences till suddenly a developer picks it up and resolves or it's resolved in updates. Review collected by and hosted on G2.com.

SysAid has allowed us to get a grip on our scattered tickets, asset management and how we communicate with our customers. Having access to all this in one portal - not even mentioning the BI analytics that are also included Review collected by and hosted on G2.com.

Only downside I've come across is on occasion it can be a little slow but nothing major Review collected by and hosted on G2.com.

SysAid is quite intuitive. We have the request and issue tracking cloud version of SysAid and when I, as a Business Analyst, need to jump in and make changes, it's fairly easy to do.

We also use SysAid in both French and English. Translation is very easy to do. Review collected by and hosted on G2.com.

I would really like the ability to modify the format of the request (i.e. using columns, tables, etc) without having to have it done by professional services. Review collected by and hosted on G2.com.

Customization options, workflows automation rules and the reporting, Review collected by and hosted on G2.com.

The interface can feel a bit dated in some areas, but it's being improved with newer updates. Review collected by and hosted on G2.com.

Workflow automation: Streamlines processes

Asset management: View, secure, and manage assets

Case summary: Provides a full case summary, including sentiment analysis

Remote control: Allows service desk agents to resolve issues from anywhere Review collected by and hosted on G2.com.

End user interface and few enhancements that takes lot of time. Review collected by and hosted on G2.com.

Customer support, development and account management Review collected by and hosted on G2.com.

I would like to see the tab in 1 screen, not multiple Review collected by and hosted on G2.com.

SysAid simplifies IT service management with its intuitive interface and robust features, making it easy to track, manage, and resolve issues efficiently. Review collected by and hosted on G2.com.

The interface is so detailed that it makes me want to tweak things constantly. Review collected by and hosted on G2.com.

SysAid's comprehensive IT management capabilities, including incident and problem management, asset tracking, and remote control, are highly effective. The platform is intuitive, customizable, and integrates seamlessly with other tools, enhancing our overall efficiency at Republic Bank Ghana (PLC). Review collected by and hosted on G2.com.

SysAid's centralized dashboard offers a clear overview of all IT activities, making it easy to manage and track incidents and service requests. The Integraition into MS Team makes it more easy for end users Review collected by and hosted on G2.com.

This is cloud based, hence its easily accessible anywhere and anytime. It also has a user-friendly platform, easy to navigate for end users. Due to its ease of implementation, this can be easily deployed to all users. It can be integrated with Outlook, facilitating ease of communication. Review collected by and hosted on G2.com.

Customer support tends to delay with their constant back and forth in the intent of trying to understand an escalated issue, eventually prolonging the support process. Review collected by and hosted on G2.com.

We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and more, and the price of the solution was very competitive. The tech enablement sessions offered by SysAid made the implementation and integration go without a hitch, and the customer support staff were friendly and helpful. SysAid is intuitive and easy to use. Review collected by and hosted on G2.com.

So far, we have no complaints about SysAid, and have found everything to our satisfaction. We use the helpdesk every day and have come across no issues. Review collected by and hosted on G2.com.