SysAid Reviews & Product Details

Very customizable, can create many forms, categories and workflows tied to specific templates. Fully Cloud based, so accessible from anywhere with Internet Connection. Review collected by and hosted on G2.com.

They are still transitioning from their "classic" model, so some features that would be great to have, have not made the transition yet. But they tell me they are in feature request, so they are coming. Review collected by and hosted on G2.com.

One of the Simplest and easiest Ticketing tools.

Easily trainable to new staff

Integration with Teams, Office 365 is seamless.

New AI Chatbot is very useful Review collected by and hosted on G2.com.

We have been through a lot of new changes and updates.

We do not have any dislikes about this product Review collected by and hosted on G2.com.

User support is fast and helpful, I receive help within the same hour submitted and easy to navigate. We use sysaid every day for logging tickets, knowledge based and device/user info. Review collected by and hosted on G2.com.

I personally find first time setup like LDAP difficult Review collected by and hosted on G2.com.

SysAid offers a comprehensive suite of features, making it a versatile ITSM tool for managing tickets, assets, and workflows. Its integration capabilities and automation features simplify processes and enhance productivity. The user-friendly self-service portal is a standout, empowering end-users and reducing the workload on IT teams. Customer support is just amazing and super responsive. Review collected by and hosted on G2.com.

The initial setup and customization process can be complex and time-intensive, especially for new users. Performance can occasionally lag when dealing with large data sets or during peak usage. While functional, the user interface could benefit from modernization to improve overall usability. Review collected by and hosted on G2.com.

We are using SysAid on a daily basis as it's our main ticketing system. It's also our main asset manager as we are using the Asset list as our storage manager in our organization. Recently, we started using the SysAid chatbot. Most of the time, SysAid is working fine. I really appreciate the notification tab as it can be very useful in case of any big implementation or outages. From time to time, it can, for example, reset your ticket, but most of the time, it's good. End users are using the Self-service portal as both a communication tool and also a self-support tool. Users are also using options like the knowledge base/support chatbot. Overall, it reduced many simpler problems which users experienced. Simple things can be resolved by end users so IT can focus more on other tickets. Review collected by and hosted on G2.com.

SysAid has small bugs like login page errors or scenarios where you are creating a ticket and you click on another tab, it can freeze, and you won't be able to pick a category as it will go blank. Or in some scenarios, the SysAid page randomly refreshes, and your ticket is gone. Review collected by and hosted on G2.com.

SysAid has always been simple to implement and easy to use. You can quickly view tickets and requests. Within the last few years, we implemented the Self-Service Portal. The SSP is flexible and customizable and has given us the ability for end users to create their own tickets and requests. Review collected by and hosted on G2.com.

At times there can be performance issues. We have had users experience performance slowdowns when dealing with requests and trying to process workflows. Review collected by and hosted on G2.com.

Simple easy to use interface, excellent customer support and easy and detailed integration with existing infrastructure. Installation was very simple and the product offers a rich feature set including asset management and remote support to name a few Review collected by and hosted on G2.com.

So far using the product I have nothing to dislike. Review collected by and hosted on G2.com.

We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use from within this software such as Automate Joe, something we are looking to implement as part of our leavers process. The company itself are very professional and knowledgeable and we have built up a good relationship with certain individuals and the business itself. I would definitely recommend SysAid. Review collected by and hosted on G2.com.

This isnt really a dislike but I would not of known about Automate Joe if I hadn't of been snooping around within the Ticketing system, wondering what it was. Review collected by and hosted on G2.com.

The best features of SysAid are its strong asset management capabilities and the efficiency it brings to workflows, particularly in purchase requisitions and work order systems. It excels in linking configuration items (CIs) and automating the flow of work from one person to the next, which significantly improves resolution times and communication efficiency. Additionally, the move to a fully virtual asset system has been highly beneficial. Review collected by and hosted on G2.com.

The main issue with SysAid is its interface, which lacks simplicity and could use improvement, especially in the admin portal and GUI. The Self-Service Portal has also posed problems, with features like password reset not working as expected. The overall out-of-the-box experience was decent but still requires enhancements to unlock its full potential. Review collected by and hosted on G2.com.

The knowledge base and easy assignment of tickets Review collected by and hosted on G2.com.

sometimes i receive error 504 when spooling reports Review collected by and hosted on G2.com.