--- title: SysAid Reviews meta\_title: 'SysAid Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 753 reviews by the users' company size, role or industry to find out how SysAid works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 753 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SysAid Reviews & Product Details Visit Website SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. * * * Product Website SysAid Seller [SysAid](https://www.g2.com/sellers/sysaid) Discussions [SysAid Community](https://www.g2.com/products/sysaid/discuss) Languages Supported Arabic, Bulgarian, Catalan, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Chinese (Simplified) Solution Type All-in-One Overview by Ami Shimkin (Director of Marketing at SysAid Technologies Ltd.) Show More ## Pricing Pricing provided by SysAid. ### Professional $89.00 1 Admin [ View More Pricing Information ](https://www.g2.com/products/sysaid/pricing) ## SysAid Integrations (31) What do users say about integrations? 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Image") TeamViewer ](https://www.g2.com/products/teamviewer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trello ](https://www.g2.com/products/trello/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Typeform ](https://www.g2.com/products/typeform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workato ](https://www.g2.com/products/workato/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Worksafe Management Systems ](https://www.g2.com/products/worksafe-management-systems/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") YouCanBookMe ](https://www.g2.com/products/youcanbookme/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 6/2/2026 "Powerful Customization and Support, but UI/UX Changes Can Feel Clunky" 3.5/5 What do you like best about SysAid? The system is very good when it comes to the ability to customize most aspects of the system to suit your companies needs. The system has a very good AI presence that can be used to help streamline and close alot of tickets that would normally eat up a lot of time. There is the ability to make agents to perform tasks that are repetitive and time consuming as well. The UI/UX seem to be going through a transition that can lead to some clunky configurations but overall the system looks and feels smooth, with changes happening often. I would say the best experience we have had is from the support they have provided. They are very professional and quick to help with any issues that may arise. Review collected by and hosted on G2.com. What do you dislike about SysAid? The largest issue we have at the moment is with the UI/UX changes that are happening. While this is making improvements there are limitations and clunky configurations that happen between the two systems. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Sysaid is helping to streamline the ticket handling in the team. We are able to use the AI and Workflow features to handle tickets in an quick and professional manor. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Oscar C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oscar C.") OC Oscar C. TSA Mid-Market (51-1000 emp.) 7/6/2026 "Easy integration and agile user support" 4/5 What do you like best about SysAid? The ease with which it integrates into the user support response. Review collected by and hosted on G2.com. What do you dislike about SysAid? I like the way the catalog is managed, although it requires detailed configuration to be able to integrate the list of products that is already available. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Help identify and classify all user requirements in a simple and reliable way on a daily basis. Review collected by and hosted on G2.com. Show More 8/10/2026 Current UserValidated ReviewerSource: Thank You pageAI Translated ![Paula C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paula C.") PC Paula C. COMERCIAL Small-Business (50 or fewer emp.) 4/17/2026 "Easy and agile ticketing, with AI and fast technical support" 4/5 What do you like best about SysAid? What I like the most is the easy and useful way to use the tool. Additionally, it helps me a lot when clients generate tickets and allows me to solve them quickly and efficiently. Another important point to highlight is the incorporation of AI, as it greatly facilitates the use of the tool for both me and my colleagues. Another advantage is the technical support, which is very fast and effective in solving problems. When integrating it with my operating system, it was a very simple process that did not require much management time from the technicians or the people using the program. Finally, we chose this system because it offered the best services at a very competitive price. And the final point is that by making the ticketing task so much easier for us, it generates better performance in the company when managing problems, as it is very fast and agile during a high workload. Review collected by and hosted on G2.com. What do you dislike about SysAid? Mainly, what I don't like about this tool is that it requires several integrations for the experience to be 100% complete, which increases the cost. Additionally, for large companies, it is a less robust software (this is not our case since we are a small/medium company), but when working with other clients and ensuring they know how to use it, it is not always the best. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Managing licenses like ticket management greatly benefits the speed of response to customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated DJ David J. IT manager Enterprise (\> 1000 emp.) 5/5/2026 "SysAid centralizes incidents and automates workflows for more efficient IT" 4/5 What do you like best about SysAid? What I value most about SysAid is its ability to centralize the management of incidents, changes, and assets on a single platform. The automation of workflows and rules significantly reduces the time spent on repetitive tasks, improving the efficiency of the IT team. Review collected by and hosted on G2.com. What do you dislike about SysAid? The costs are high, but it greatly improves efficiency. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? With SysAid, we have centralized all management into a single platform, which allows us to have complete traceability of each ticket, automate assignments, and reduce manual errors. This translates into a significant reduction in resolution times and a clear improvement in team organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 4/15/2026 "Automate tasks and streamline incidents with good ROI and expanding integrations" 4/5 What do you like best about SysAid? What I like the most is how AI allows different tasks to be automated for the tool's agents. It is very useful for resolving a large volume of incidents from the self-service portal, thanks to the ease of feeding the knowledge base. Integrations with other tools are also being expanded, which improves performance. The interface is better in its Spaces version. The support levels are adequate and the ROI is good for mid-market companies. Review collected by and hosted on G2.com. What do you dislike about SysAid? The reports must improve as they do not allow for great customization. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? It allows managing assets and processing incidents in my organization, optimizing all processes. Personally, it helps me manage Onboarding thanks to the workflows we have defined. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated IE Ifeoma E. Operational Supervisor Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/23/2025 "Robust ITSM and Automation, But Remote Features Need Improvement" 4/5 What do you like best about SysAid? SysAid has brilliant ITSM features that ensures assets are well managed and incidents are fully handled Our workflow are largely automated by SysAid, for instance, call routing, ticketing, onboarding, among others The establishment of a knowledge base rises the satisfaction of clients and this lowers the daily tasks of the help desk front-liners All assets are fully tracked, and in case there are incidents, the software gives a guide on what to be done Review collected by and hosted on G2.com. What do you dislike about SysAid? SysAid remote features are sluggish and this also happens on mobile apps. The support team takes a while to rectify bugs, which may result to email polling delays or occasional freezing of data or emails Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? SysAid brings quality service delivery, from assets management to help desk, which are major components in successful business operations The multiple repeat processes are highly customized and automated, to embrace time management and create efficient performance We empower all team members in the company by offering them access to an informed knowledge base that foster their understanding Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite WA Wealth A. Team Lead Regulatory/Compliance Reporting, Application Support Specialist & Data Engineer Enterprise (\> 1000 emp.) 4/24/2026 "Simplifies Incident Management, Needs Better Ticket Routing" 3.5/5 What do you like best about SysAid? I like SysAid's simplicity and its agentic approach to request and incident management. The agent embedded in SysAid helps in providing first-level resolution to often re-occurring issues, and the interface is simple to use, even for first-time users. Review collected by and hosted on G2.com. What do you dislike about SysAid? There are instances of improper routing of tickets, and there are instances of tickets not reflecting in our queue, but it is reading on the servicedesk side of things. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? I use SysAid for managing user challenges with platforms and change management. It solves recurring issues with its simple interface and embedded agent providing first-level resolution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/20/2026 "Easy Onboarding with Strong Ticketing and Incident Management" 4/5 What do you like best about SysAid? Easy to use and quick to onboard new users, Strong ticketing and incident management features Review collected by and hosted on G2.com. What do you dislike about SysAid? Reporting and dashboards are limited/customisation is difficult Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? It improves efficiency, organisation, and response times, allowing the IT team to deliver a more reliable and professional support service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 5/29/2024 "SysAid Customer Review" 4/5 What do you like best about SysAid? The support I get from customer service rep. The AI tools available. Inclusion with development team on feature requests. Review collected by and hosted on G2.com. What do you dislike about SysAid? Sometimes support will ask for information already provided or available for them to find in our environment, which causes longer resolution times. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? We are using the SysAid service desk for multiple departments to track support. We use it for HR, IT support, legal, and finance. Its a one stop shop for support within our company. The AI tools are also helping resolve issues faster. Review collected by and hosted on G2.com. Show More 2/16/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Roman P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roman P.") RP Roman P. CIM Engineer Enterprise (\> 1000 emp.) 3/26/2026 "User-Friendly Design with Smooth Module Connectivity" 4/5 What do you like best about SysAid? User friendly design. Easy to use. Good connectivity between modules. Review collected by and hosted on G2.com. What do you dislike about SysAid? Sometimes is created multiple tickets on one submitted issue. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? In our company we used several different ticket system for different department. Now we all is using only SysAid so easy for all to crate tickets across departments. Better analyze of issues through tickets. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about SysAid? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SysAid ](https://www.g2.com/products/sysaid/discussions/new) JL Josue Loredo • Last activity over 4 years ago Is the tool or app already running from a mobile? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-the-tool-or-app-already-running-from-a-mobile) ![Corus M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corus M.") CM Corus Mabulwana • Last activity over 1 year ago How do we configure a certificate from a CA on the system? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/sysaid-how-do-we-configure-a-certificate-from-a-ca-on-the-system) [ View all Discussions ](https://www.g2.com/products/sysaid/discuss) ## Pricing Options Pricing provided by SysAid. ### Professional $89.00 1 Admin ### Enterprise Contact Us 1 Admin [ View More Pricing Information ](https://www.g2.com/products/sysaid/pricing) SysAid Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-sysaid) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-sysaid) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) ##### ##### SysAid Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Administration Reports & Analytics [ View More Features ](https://www.g2.com/products/sysaid/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ManageEngine ServiceDesk Plus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5(250) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ View All Alternatives ](https://www.g2.com/products/sysaid/competitors/alternatives) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk)[AIOps Platforms](https://www.g2.com/categories/aiops-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Procore worth it for punch list management in construction?](https://www.g2.com/discussions/is-procore-worth-it-for-punch-list-management-in-construction)[Most recommended demo automation tool for SaaS companies](https://www.g2.com/discussions/most-recommended-demo-automation-tool-for-saas-companies)[What is the best email marketing platform for ecommerce business?](https://www.g2.com/discussions/what-is-the-best-email-marketing-platform-for-ecommerce-business) [Top tools for managing hot desking and workspace reservations](https://www.g2.com/discussions/what-are-the-top-tools-for-managing-hot-desking-and-workspace-reservations)[Which digital communications governance solutions consolidate email surveillance, Teams monitoring, and communications archiving in a single dashboard?](https://www.g2.com/discussions/which-digital-communications-governance-solutions-consolidate-email-surveillance-teams-monitoring-and-communications-archiving-in-a-single-dashboard)[Pros and Cons Details](https://www.g2.com/products/sysaid/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)