Top 10 SysAid Alternatives & Competitors

Top 10 Alternatives to SysAid Recently Reviewed By G2 Community

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Jira Service Management
By Atlassian
4.3/5
(962)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to SysAid, Jira Service Management is:
More expensive
Categories in common with SysAid:
Service Desk
IT Service Management (ITSM) Tools
Help Desk

ManageEngine ServiceDesk Plus
By Zoho
4.2/5
(243)
Product Description
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
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Categories in common with SysAid:
Service Desk
IT Service Management (ITSM) Tools
Help Desk

Atera
By Atera
4.6/5
(1,035)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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Reviewers say compared to SysAid, Atera is:
Easier to set up
More expensive
More usable
Categories in common with SysAid:
Service Desk
IT Service Management (ITSM) Tools
Help Desk
AIOps Platforms
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ServiceNow IT Service Management
By ServiceNow
4.4/5
(1,219)
Product Description
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
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Reviewers say compared to SysAid, ServiceNow IT Service Management is:
More expensive
Categories in common with SysAid:
Service Desk
IT Service Management (ITSM) Tools

SolarWinds Service Desk
By SolarWinds Worldwide LLC
4.3/5
(763)
Product Description
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
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Reviewers say compared to SysAid, SolarWinds Service Desk is:
Slower to reach roi
Easier to set up
More expensive
Categories in common with SysAid:
Service Desk
IT Service Management (ITSM) Tools

Spiceworks Cloud Help Desk
By Ziff Davis
4.3/5
(311)
Product Description
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!
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Reviewers say compared to SysAid, Spiceworks Cloud Help Desk is:
Easier to set up
Easier to admin
Categories in common with SysAid:
Service Desk
Help Desk

BMC Helix ITSM
By BMC Helix
3.7/5
(289)
Product Description
BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.
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Reviewers say compared to SysAid, BMC Helix ITSM is:
Slower to reach roi
More expensive
Categories in common with SysAid:
Service Desk
IT Service Management (ITSM) Tools

Zendesk for Customer Service
By Zendesk
4.3/5
(6,696)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to SysAid, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with SysAid:
Help Desk

Vivantio
By Vivantio
4.3/5
(298)
Product Description
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
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Reviewers say compared to SysAid, Vivantio is:
Slower to reach roi
More expensive
Categories in common with SysAid:
Service Desk
IT Service Management (ITSM) Tools
Help Desk

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