SysAid Reviews & Product Details

The best of this tool is the easiest way how we can deploy it. Review collected by and hosted on G2.com.

SLA Reporting could have a better development Review collected by and hosted on G2.com.

SysAid's ticketing system is highly flexible and easy to configure and customize Review collected by and hosted on G2.com.

Sysaid is highly helpful and we love it. Review collected by and hosted on G2.com.

Ease of Use of the Self-Service Portal for our customers, our new Account Manager Naina Agarwal is great. Review collected by and hosted on G2.com.

Event Log needs to be more descriptive, we need the ability to select all when reviewing the information in the Event Log. Review collected by and hosted on G2.com.

The reporting, Dashboard and the customisation Review collected by and hosted on G2.com.

The way we responded to tickets via message can be more simpler because each time we need to search for the contact and select and paste as it eats up some time Review collected by and hosted on G2.com.

Having the combination of ticketing and asset management in one solution. AI Copilot is working amazing. Our IT admins and end users love using it and it has increased the success of self-service. Review collected by and hosted on G2.com.

Some of the canned reporting could use a makeover. Review collected by and hosted on G2.com.

The fact that running a help desk can get overwhelming with calls and emails sysaid allows the team a bit of structure to keep track of all issues Review collected by and hosted on G2.com.

If you don't have premium important features are not incorporated Review collected by and hosted on G2.com.

SysAid's user-friendly interface and powerful remote access capabilities have significantly improved our IT support workflow. The comprehensive ticketing system and customizable dashboards provide a centralized and organized approach to issue tracking, contributing to a positive overall experience. Also, The implementation process was smooth, ensuring a hassle-free onboarding experience. We use SysAid regularly, and its efficiency has made it an integral part of our daily IT operations. SysAid offers a rich set of features, particularly in remote access and Integration with other tools and systems has been straightforward, enhancing overall IT management. Review collected by and hosted on G2.com.

The learning curve for some advanced features was a bit steep initially, with training and support resources, our team adapted quickly. The limitations in highly customized reporting are a minor drawback; however, the overall reporting functionality is robust. SysAid's customer support has been responsive and helpful but slow. Their technical terms can be confusing sometimes. Review collected by and hosted on G2.com.

Nearly a year following my initial review, I've had the opportunity to extensively integrate SysAid into my daily workflow. I've discovered that, while it continues to provide the same robust features, the SysAid team is commendably receptive to incorporating valuable new functionalities. The introduction of a query-answering bot and automated ticket logging is particularly noteworthy. I am hopeful that SysAid will consider granting users the ability to customize this bot to better align with the specific needs of our organization. Review collected by and hosted on G2.com.

While SysAid Helpdesk proves beneficial, the prolonged duration taken to deliver lasting solutions for significant issues becomes a notable concern. While I value their commitment to understanding raised issues thoroughly, the extended timeline often results in work accumulating and impacting productivity due to unresolved issues within the specified time frame. Review collected by and hosted on G2.com.

We have used SysAid since 2008 to help us with Asset Management. Moving forward, SysAid has been the key element in our company to help us in our day-to-day job, and IT as a whole. Review collected by and hosted on G2.com.

Sometimes SysAid does not work perfectly with Google Chrome especially when using My Desktop function. It works better in Firefox and I can't figure out what happened. Review collected by and hosted on G2.com.

the practicality of handling tickets where analysts have several tools available in the form to use, in conversation with the user they can send notes on the ticket or send an email to the user, messages that reach the user instantly , and in the analyst's activities part he can detail the steps he took on that ticket, everything is very detailed and the history is saved. Review collected by and hosted on G2.com.

We have some configurations in the environment that could be made with mass inclusion via an Excel spreadsheet and for this reason they take longer to be ready, such as: routing, SLA deadline, list-type fields, etc... Review collected by and hosted on G2.com.