SysAid Reviews & Product Details

ITSM system has alot to offer although it might have small short comings in terms of managing softwares on certain assets, however it is capablity in managing devices is surprisingly good. Review collected by and hosted on G2.com.

the implementation is a very hard path to go through, and documents do not reflect their new GUI, and it can be cumbersome to find the options hidden in different places. Review collected by and hosted on G2.com.

The functionalities provided by design are quite complete a lot of possible parameters to align it to our process a very good Asset and configuration Management tool with automatic update of Asset Review collected by and hosted on G2.com.

Lack of flexibility for the design of the Self-Service Portal and maybe the fact that the implementation process is fully remote Review collected by and hosted on G2.com.

It assist with the managing of our support tickets with so many features like catalog management, routing and custom notifications. It also has a CMDB functionality which is very beneficial for asset management as we are a very large organisation. Review collected by and hosted on G2.com.

Honestly at the moment there are no complains Review collected by and hosted on G2.com.

SysAid integrates smoothly with Microsoft Teams which helps our end-users to ask and answer questions without needing to create a ticket. This is one of our favorite features. Review collected by and hosted on G2.com.

The older style interface is clunky, looking forward to Spaces. Review collected by and hosted on G2.com.

Sysaid is good to help track tickets not any help desk ticket tracking system. Review collected by and hosted on G2.com.

The cons to this software is the following.

Bad at sending proper formatted email. It is hard to find any update about the ticket within the email sent to the user.

System doesn't have a way to add additional users and or watch list people. When I need to include additional IT support people there is no way to add them to the ticket.

Choosing a user for the ticket is gluggy at best. Instead of being one of the first fields to fill in it is buried in the middle.

When choosing categories - I should be able to go to the third category to choose my issue. The first and second category should automatically fill in for me. Instead it doesn't give any options. Makes it very difficult for a user to find the issue they are having. Review collected by and hosted on G2.com.

Sysaid is ease to use and the interface is easily navigatable Review collected by and hosted on G2.com.

on some days, the platform goes off displaying error 504, this dramatically affects ticket resolution and customer-initiated requests, hence delaying turnaround times Review collected by and hosted on G2.com.

Ease of use for admin and end users.

The ability to customise both the asset and helpdesk side of the solution to cater for our own internal usage. Review collected by and hosted on G2.com.

On premise version - When creating an activity within a new ticket. If the end of activity time is added incorrectly and is set to before the activity start time, the ticket can't be saved and you have to start again. Review collected by and hosted on G2.com.

Sysaid is an integral solution aligned with ITIL. I love BI Analytics dashboards this is a great tools to get insight to take better decisions Review collected by and hosted on G2.com.

Nothing to comment in this part, no major issues using this solution Review collected by and hosted on G2.com.

I have been a Sysaid User for many years now. the software it fantastic. easy to use and the support is outstanding....highly reccomend Review collected by and hosted on G2.com.

I actually have no dislikes. the software does everything that I need and more Review collected by and hosted on G2.com.

The ROI. It does what it advertises for a reasonable price. Review collected by and hosted on G2.com.

Customization professional human support is difficult to get even if you want to pay for it. Review collected by and hosted on G2.com.