--- title: SysAid Reviews meta\_title: 'SysAid Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 753 reviews by the users' company size, role or industry to find out how SysAid works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 753 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SysAid Reviews & Product Details Visit Website SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. * * * Product Website SysAid Seller [SysAid](https://www.g2.com/sellers/sysaid) Discussions [SysAid Community](https://www.g2.com/products/sysaid/discuss) Languages Supported Arabic, Bulgarian, Catalan, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Chinese (Simplified) Solution Type All-in-One Overview by Ami Shimkin (Director of Marketing at SysAid Technologies Ltd.) Show More ## Pricing Pricing provided by SysAid. ### Professional $89.00 1 Admin [ View More Pricing Information ](https://www.g2.com/products/sysaid/pricing) ## SysAid Integrations (31) What do users say about integrations? 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AV Manager Mid-Market (51-1000 emp.) 5/16/2024 "Not a Fan" 1/5 What do you like best about SysAid? It does provide a reliable ticketing system Review collected by and hosted on G2.com. What do you dislike about SysAid? Overly complicated, difficult to configure. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Tracking and displaying user's issues. Review collected by and hosted on G2.com. Show More Response from Liora Coberman of SysAid [Editedit](https://www.g2.com/survey_responses/sysaid-review-9663176/official_response/edit) Thanks for reaching out and letting us know about the challenges you're facing with SysAid. We understand your frustration and want to get things running smoothly again as soon as possible. Our support team is here to help! I've already notified them of your situation, and they'll be in touch shortly to walk you through some solutions that can make things easier. We appreciate your patience and look forward to resolving this for you. Validated ReviewerSource: Organic ![Devin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin M.") DM Devin M. IT Manager - Infrastructure & Security Mid-Market (51-1000 emp.) 6/27/2023 "One of the worst ticketing systems I have ever used" 0/5 What do you like best about SysAid? It integrates with AD, not that big of a deal as most do. SSO integration which others have. Review collected by and hosted on G2.com. What do you dislike about SysAid? Clunky Interface, lack of automation, poor asset management. I call SysAid the poor man's Service Now because all other ITSM solutions have full automation, integration, mobile apps and AI capabilities. SysAid is something you choose on a budget where you know it will be challenging, but you are willing to work with it. Why would you make it so difficult to make changes to categories, to sync with an AD server. Why would you make the ticketing interface not user friendly, the status drop-downs not automated based on the work done? Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Ticketing system, problem management. Review collected by and hosted on G2.com. Show More Response from Lindsay Bullock of SysAid [Editedit](https://www.g2.com/survey_responses/sysaid-review-8262998/official_response/edit) Hi Devin, Thank you for your review. We are actively listening to feedback, and your comments will be shared with our development team. Your input is valuable in helping us improve and meet the evolving needs of our users. 11/8/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adrian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian S.") AS Adrian S. IT Infrastructure Specialist Small-Business (50 or fewer emp.) 6/25/2020 "Expensive solution" 0.5/5 What do you like best about SysAid? Easy to use for the end-user to open new tickets Review collected by and hosted on G2.com. What do you dislike about SysAid? really difficult to configure and missing lots of useful options/features Review collected by and hosted on G2.com. Recommendations to others considering SysAid: you can find a cheaper and better solution (even free one). for this price, I would expect a better support but they asked me for more money to develop standard stuff. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? I did use it because of a decision of high management, in order to have a nice looking ticketing system, but after the initial year we didn't extend the contract Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dave L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave L.") DL Dave L. IT Manager Financial Services Mid-Market (51-1000 emp.) 7/30/2018 "Sadly not up to the job" 0.5/5 What do you like best about SysAid? It appeared to have a multitude of features (Servicedesk/CMDB/password resets etc.) Review collected by and hosted on G2.com. What do you dislike about SysAid? The service was one of the poorest I have experienced. We had a technical issue for over 6 months and despite various attempts to get it resolved (it was just a basic monitoring function - we wanted to know server availability) we never felt any urgency or understanding from sysaid. They did admit it was a bug that would be fixed "in a future release" but could give no timeframe for resolution. they did respond when it was renewal time - not to fix the problem but to request payment (they honestly expected us to pay for a service that did not deliver on what it claimed)!- then they have added insult to injury by stopping our license. We are currently evaluating alternative providers.. Review collected by and hosted on G2.com. Recommendations to others considering SysAid: If you want to provide basic reporting (e.g avaialbility of servers) then I would look at other products as this does not cut it. The service standard is one of the lowest I have encountered. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? As a basic helpdesk it worked - albeit a bit clunky and hard to configure to get it to behave how you want it to. It is not intuitive. The service is one of the worst I have encountered which is ironic given we were using the product to try and provide service to our customers. Review collected by and hosted on G2.com. Show More Response from Ami Shimkin of SysAid [Editedit](https://www.g2.com/survey_responses/sysaid-review-813851/official_response/edit) Hi Dave, We’re sorry to hear that you were left unsatisfied with SysAid and our support team. We understand that you experienced challenges with your monitoring functions and didn’t feel you received the support you deserved. We’d like to apologize for your experience and let you know that it doesn’t reflect our standards nor the level of support we strive to provide to all of our customers. After looking through our records, it seems that there was some miscommunication. We had every intention of fixing your issue and making you happy again. As you know, the resolution process was started, and for some reason (this is being checked internally) our support technicians were unable to reach you in order to finish resolving your issue. Coincidentally, your contract was up for renewal at the same time and you automatically received notification of this (like all of our customers). Sadly, timing was not perfect. If you’d like to chat with us about this, we are of course available and would be happy to talk. Thank you for your previous patronage – we’re hopeful that one day we’ll have the chance to make up for your experience. Kind regards, The SysAid Team Validated ReviewerSource: Seller invite SL Steven L. Mid-Market (51-1000 emp.) 7/5/2018 "Seriously, a 450% rate hike???" 0/5 What do you like best about SysAid? Long time user and loved the ticket management system. Review collected by and hosted on G2.com. What do you dislike about SysAid? SysAid has attempted to become a one-stop shop and has become very bloated with a lot of features that we would never use. In some cases, due to the configuration complexity, getting the service to do what you wanted was a little bit of a hassle. Review collected by and hosted on G2.com. Recommendations to others considering SysAid: SysAid should have offered al-a-carte packages to users that would not use all the features and were unwilling to pay a 450% rake hike just for one feature. Unfortunately, I have already found an alternate provider, and will not be coming back to SysAid. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? I was only interested in the ticket management feature. Signed up several years ago for $270 per year. SysAid elected to invoke a 450% rate hike to $1,200 per year. I had to then scramble around to find an alternate ticket management system. Unfortunately, I can no longer recommend SysAid to anyone. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 2/20/2018 "more trouble than it is worth" 0.5/5 What do you like best about SysAid? nothing. We were never able to fully roll out because there was always an issue. Product really needs to be installed individually on every device. Remote roll out do not work and they always blame it on Windows. Review collected by and hosted on G2.com. What do you dislike about SysAid? most everything. particularly the fact it takes over a week to have a support specialist call you if you are having an issue. Most of the time they are not able to resolve it if it is not in their handbook. Review collected by and hosted on G2.com. Recommendations to others considering SysAid: If you have time to touch each machine individually to setup the software than it may end up being ok. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Managed IT Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ## Questions about SysAid? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SysAid ](https://www.g2.com/products/sysaid/discussions/new) ![Corus M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corus M.") CM Corus Mabulwana • Last activity over 1 year ago How do we configure a certificate from a CA on the system? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/sysaid-how-do-we-configure-a-certificate-from-a-ca-on-the-system) JL Josue Loredo • Last activity over 4 years ago Is the tool or app already running from a mobile? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-the-tool-or-app-already-running-from-a-mobile) [ View all Discussions ](https://www.g2.com/products/sysaid/discuss) ## Pricing Options Pricing provided by SysAid. ### Professional $89.00 1 Admin ### Enterprise Contact Us 1 Admin [ View More Pricing Information ](https://www.g2.com/products/sysaid/pricing) SysAid Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-sysaid) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-sysaid) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) ##### ##### SysAid Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Administration Reports & Analytics [ View More Features ](https://www.g2.com/products/sysaid/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ManageEngine ServiceDesk Plus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5(250) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ View All Alternatives ](https://www.g2.com/products/sysaid/competitors/alternatives) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk)[AIOps Platforms](https://www.g2.com/categories/aiops-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Procore worth it for punch list management in construction?](https://www.g2.com/discussions/is-procore-worth-it-for-punch-list-management-in-construction)[Most recommended demo automation tool for SaaS companies](https://www.g2.com/discussions/most-recommended-demo-automation-tool-for-saas-companies)[What is the best email marketing platform for ecommerce business?](https://www.g2.com/discussions/what-is-the-best-email-marketing-platform-for-ecommerce-business) [Top tools for managing hot desking and workspace reservations](https://www.g2.com/discussions/what-are-the-top-tools-for-managing-hot-desking-and-workspace-reservations)[Which digital communications governance solutions consolidate email surveillance, Teams monitoring, and communications archiving in a single dashboard?](https://www.g2.com/discussions/which-digital-communications-governance-solutions-consolidate-email-surveillance-teams-monitoring-and-communications-archiving-in-a-single-dashboard)[Pros and Cons Details](https://www.g2.com/products/sysaid/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)