--- title: SysAid Reviews meta\_title: 'SysAid Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 753 reviews by the users' company size, role or industry to find out how SysAid works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 753 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SysAid Reviews & Product Details Visit Website SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. * * * Product Website SysAid Seller [SysAid](https://www.g2.com/sellers/sysaid) Discussions [SysAid Community](https://www.g2.com/products/sysaid/discuss) Languages Supported Arabic, Bulgarian, Catalan, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Chinese (Simplified) Solution Type All-in-One Overview by Ami Shimkin (Director of Marketing at SysAid Technologies Ltd.) Show More ## Pricing Pricing provided by SysAid. ### Professional $89.00 1 Admin [ View More Pricing Information ](https://www.g2.com/products/sysaid/pricing) ## SysAid Integrations (31) What do users say about integrations? 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Image") TeamViewer ](https://www.g2.com/products/teamviewer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trello ](https://www.g2.com/products/trello/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Typeform ](https://www.g2.com/products/typeform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workato ](https://www.g2.com/products/workato/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Worksafe Management Systems ](https://www.g2.com/products/worksafe-management-systems/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") YouCanBookMe ](https://www.g2.com/products/youcanbookme/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Verified User in Dairy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Dairy") UD Verified User in Dairy Enterprise (\> 1000 emp.) 5/29/2024 "Good program" 2.5/5 What do you like best about SysAid? Sysaid is good to help track tickets not any help desk ticket tracking system. Review collected by and hosted on G2.com. What do you dislike about SysAid? The cons to this software is the following. Bad at sending proper formated email. It is hard to find any update about the ticket within the email sent to the user. System doesn't have a way to add additional users and or watch list people. When I need to include additional IT support people there is no way to add them to the ticket. Choosing a user for the ticket is gluggy at best. Instead of being one of the first fields to fill in it is buried in the middle. When choosing catagories - I should be able to go to the third category to choose my issue. The first and second category should automaticaly fill in for me. Instead it doesn't give any options. Makes it very difficult for a user to find the issue they are having. Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Enterprise (\> 1000 emp.) 1/8/2022 "Sysaid" 2.5/5 What do you like best about SysAid? They were very helpful and timely with my problem Review collected by and hosted on G2.com. What do you dislike about SysAid? The overall product is not the most user friendly Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Using this to manage Helpdesk tickets Review collected by and hosted on G2.com. Show More 2/9/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/12/2023 "SysAid as a tool for Incident Management" 3/5 What do you like best about SysAid? It can easily send emails to the requester and process manager Review collected by and hosted on G2.com. What do you dislike about SysAid? The user interface of the application is not good Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? It is easy to manage all the incidents and requests as we can categorize them and filter Review collected by and hosted on G2.com. Show More 11/29/2023 Current UserValidated ReviewerSource: Organic AF Arron F. Mid-Market (51-1000 emp.) 11/23/2023 "so far so good" 3/5 What do you like best about SysAid? Able to track help desk ticket, let customer review the ticket Review collected by and hosted on G2.com. What do you dislike about SysAid? too much to fill in, it make it hard to create ticket Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? replace our existing helpdesk application Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MV Michelle V. Business Systems Analyst Mid-Market (51-1000 emp.) 3/25/2022 "Peer Review 1" 2.5/5 What do you like best about SysAid? Ease of ticket creation for users and the ability to build out and/or add things we want. Reports are easy to run and customizations are pretty easy too when you want to add things but it's just learning it all that might take a little bit of time. Review collected by and hosted on G2.com. What do you dislike about SysAid? Lack of help sometimes, when I contact the help desk there is so much back and forth that it's super wasteful of my time even trying to resolve issues. Lack of education on workflows. The videos out there aren't super helpful and don't explain step by step of what you need to do because after building a workflow you still have to create notifications etc and so more training would be great! Whether it's white papers published for people to retrieve, training videos with A LOT more detail and not so fast of running through things but rather keeping things simple would be great! Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? People calling the help desk, it's a central resource for users and I've since been able to build out a facilities feature for those types of requests to be submitted for that team which they absolutely love! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Enterprise (\> 1000 emp.) 12/1/2021 "Sysaid Review" 2.5/5 What do you like best about SysAid? Sysaid can be customized to fit the needs of your support process, including esclalations, email notifications, etc. Review collected by and hosted on G2.com. What do you dislike about SysAid? Changes at the global level can cause customizations to be useless, or removed altogether. Review collected by and hosted on G2.com. Recommendations to others considering SysAid: Get organized before constructing ticket flows Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Support tracking, user/entity accountability, documented activity Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Broadcast Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Broadcast Media") AB Verified User in Broadcast Media Enterprise (\> 1000 emp.) 5/28/2020 "ok" 3/5 What do you like best about SysAid? Flexible and easy to use. Gives control of service inquiries Review collected by and hosted on G2.com. What do you dislike about SysAid? The agent many times does not work and we have not yet found a solution Review collected by and hosted on G2.com. Recommendations to others considering SysAid: Check to see if the agent is good Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Service Inquiries Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick S.") NS Nick S. Information Communication & Technology Manager Information Technology and Services Small-Business (50 or fewer emp.) 8/13/2019 "ITIL compliant, easily customizable ITSM tool" 3/5 What do you like best about SysAid? Fast deployment and easy to customize to our requirements Review collected by and hosted on G2.com. What do you dislike about SysAid? Reporting could do with some refining, perhaps through connection to an external reporting engine Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? Implemented a national service desk, and reduced the overall time to resolve incidents, increased visibility and problem mnanagement Review collected by and hosted on G2.com. Show More 10/14/2019 Validated ReviewerSource: Organic ![Lieven E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lieven E.") LE Lieven E. certified expert Information Technology and Services Small-Business (50 or fewer emp.) 7/19/2019 "Clear interface, Good training, Easy to use and customise" 2.5/5 What do you like best about SysAid? Clear interface, Good training, Easy to use and customise clear ticketing and workflows Review collected by and hosted on G2.com. What do you dislike about SysAid? Asset scanning limited and does not always work (AD required), Custom reporting difficult or expensive Review collected by and hosted on G2.com. Recommendations to others considering SysAid: lots of solutions, compare well;) Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? IT service desk To support customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/17/2019 "Great value for the amount" 3/5 What do you like best about SysAid? easy of deployment It has rich features for patch management for windows Review collected by and hosted on G2.com. What do you dislike about SysAid? the tech support is very limited. the product is very proprietary. Review collected by and hosted on G2.com. Recommendations to others considering SysAid: its a good value Review collected by and hosted on G2.com. What problems is SysAid solving and how is that benefiting you? service tickets, patch management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about SysAid? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SysAid ](https://www.g2.com/products/sysaid/discussions/new) ![Corus M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corus M.") CM Corus Mabulwana • Last activity over 1 year ago How do we configure a certificate from a CA on the system? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/sysaid-how-do-we-configure-a-certificate-from-a-ca-on-the-system) JL Josue Loredo • Last activity over 4 years ago Is the tool or app already running from a mobile? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-the-tool-or-app-already-running-from-a-mobile) [ View all Discussions ](https://www.g2.com/products/sysaid/discuss) ## Pricing Options Pricing provided by SysAid. ### Professional $89.00 1 Admin ### Enterprise Contact Us 1 Admin [ View More Pricing Information ](https://www.g2.com/products/sysaid/pricing) SysAid Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-sysaid) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-sysaid) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) ##### ##### SysAid Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Administration Reports & Analytics [ View More Features ](https://www.g2.com/products/sysaid/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ManageEngine ServiceDesk Plus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5(250) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ View All Alternatives ](https://www.g2.com/products/sysaid/competitors/alternatives) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk)[AIOps Platforms](https://www.g2.com/categories/aiops-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Procore worth it for punch list management in construction?](https://www.g2.com/discussions/is-procore-worth-it-for-punch-list-management-in-construction)[Most recommended demo automation tool for SaaS companies](https://www.g2.com/discussions/most-recommended-demo-automation-tool-for-saas-companies)[What is the best email marketing platform for ecommerce business?](https://www.g2.com/discussions/what-is-the-best-email-marketing-platform-for-ecommerce-business) [Top tools for managing hot desking and workspace reservations](https://www.g2.com/discussions/what-are-the-top-tools-for-managing-hot-desking-and-workspace-reservations)[Which digital communications governance solutions consolidate email surveillance, Teams monitoring, and communications archiving in a single dashboard?](https://www.g2.com/discussions/which-digital-communications-governance-solutions-consolidate-email-surveillance-teams-monitoring-and-communications-archiving-in-a-single-dashboard)[Pros and Cons Details](https://www.g2.com/products/sysaid/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)